If you are looking for a dealership that offers a home town feel, this is it!! We can't speak…read morehighly enough of their service department. Sawyer went above and beyond after we showed up late to pick our car up. Not only did he stay late, but he was sympathetic to our situation. We will be life long customers at this dealership! Ask for Sawyer! He's your guy!!!

I have come to understand that I am very confused about what an "appointment" means. MB of Loveland…read morehas cleared it up for me. It means you call in advance, set a time, they tell you that you will be in and out in less than an hour. Right? Nope - they get to it when they get to it and they have over scheduled the resources so you could be sitting for 2.5 hours. No one will let you know they are experiencing a delay and when you ask they are somewhat rude. Took 5 phone calls to attempt to schedule and they NEVER returned voice mail. I had to go to the dealership and sit face to face with someone just to schedule. Super inconvenient. The dealer experience has been nothing but trouble and disappointment from the beginning. They CLEARLY do not value their customers!!!

Friendly people and seems like it will be a good place to do business! Have a service appt in a…read morefew days so we will see how that goes.

Visited the Dealership on Saturday just wanting to take a peek at some trucks. We are trying to…read moredecide between a few different models. As we were driving into the parking lot a man started waving at us immediately so we continued on to the trucks and got out to look at the specs on the sheets posted in the windows. Within minutes a man pulled up in a truck and hopped out. We respectfully said "we don't want to talk about the trucks, we are just looking". The guy looked at us irritated and said "You don't want to talk??" I said "no, we are just browsing right now, but thank you." He then looked at us and said sarcastically "Hi, I'm Matthew" and and just stood there staring at us. My husband said "I'm good here"....and then we left. We will not be purchasing a Dodge from this dealership. If we decide on a Dodge we will go elsewhere. Please respect people when they request to not be hounded when they immediately enter the lot. It's not how most people like to do business these days.

The Good: Most of the guys who work here are friendly, helpful, and know more than everyone at…read moreAutoZone and Advance Auto Parts put together. And while those other stores mostly seem to have the exact same parts, NAPA often has stuff they don't. The Bad: Online order pricing. My recent order showed three different prices, depending on whether your believed the email from PayPal, the email from NAPA, or what PayPal showed when the dust had settled. All other businesses get this right, so I don't want to hear the excuses. Also, they often fail to send a "Your NAPA Order is Ready" email, no matter how long you wait. It's happened to me multiple times, so it's a real issue that needs to be fixed. The Ugly: Just kidding - there's no ugly.

I went to this store after a hit and run accident. They were kind, efficient and didn't try to…read moreoversell me. They ordered just the part I needed and nothing else. I was thrilled when the manager asked Mason to come out and help me. Nico's have probably done what needed to be done but I was very uncomfortable. Saturday is a busy day. This business didn't have to accommodate me by sending Mason to help me but they did. Too often we are eager to write a review when something goes wrong. I want to make sure that this business and its fantastic employees are recognized for going above and beyond and helping me at a time when life that has been quite difficult for me. Thank you!!

What a joke why advertise about being helpful when your staff are not even interested in walking…read moreout looking at a simple 25 second application total waste of my time never again this place is a joke considering there are many older people who maybe desperate well believe me avoid them like the plague putting in a car bulb was to complicated really can you count to 24 seconds no tools just respect and doing your job

Will not recommend this joint to anyone instead look for a small mom and pop shop i had a very bad…read moreexperience with this shop over priced the service was horrible I'm a diesel mechanic and know for a fact that diagnosing an oil leak is not how they did mine The other thing is that you pay premium for everything and get the opposite of that My engine oil fill cap was left loose and made a huge engine oil mess under the hood and on my driveway when I got home the oil is still dripping after they supposedly washed everything and I will not be going back to this incompetent staff .

Two recent experiences with Mini of Loveland. One, where I purchased a new Mini from a dealership…read morein Seattle. Had issues with the automobile when it arrived. The service department was wonderful getting the problem fixed. Secondly, just purchased another new Mini from Jacob and Dylan at Mini. Follow through was outstanding and the car is just what we were looking for. All Mini purchases in the future will be Mini of Loveland.

Mason helped me with a battery replacement and subsequent alarm system debacle in my new (to me)…read morecar. He was super kind and patient.

Eric (who has only been there for 6 weeks now) helped me out when driving through town with a Check…read moreEngine light on. They do the testing for free which is great. He was so kind and helpful and we even tried to fix the problem by installing a new ignition coil pack. Though it turned out to be a spark plug that needed replacing, I will always remember how much Eric went out of his way for almost an hour to help me get back to Minnesota.

Apparently the staff was having a bad day. Guy behind the counter was rude as can be. Other guy…read morebehind the counter took other customers that came in after I did. Stood there for 10 minutes with not a single bit of help from these rude muppets.

Have used this store for years. Staff is helpful and they are willing to go outside their store to…read moreget what you need. They strive to put the customer first.

It is great if you have a needed part in stock, and it's fine if you don't. The only thing that's…read moreunacceptable is to promise that you're going to get it, then don't and just leave me hanging, even after I call two more times to get an update. That's B.S.! The part was a "Duralast Pin Boot Kit 16208", and I was promised it by 3:00p on a Friday. Called Friday night - they took my information and promised to give an update. Called Saturday evening - they took my information and promised to give an update. It's now Wednesday and I've never heard back. Thank God, NAPA had what I needed. And just for the record: AutoZone's "rewards program" is the worst in the industry, and maybe the worst in ANY industry. I signed up for it when it was created, and have never gotten a single reward of any kind. Points always expire before I can use them.

Great crew, holly saved my car and probably my job lol awesome experience, will definitely be back…read morein the future with my car issues