while on the road my suby left front wheel seized and blew up damaging hopelessly the front end,…read moreand the electronica. The electronics-most complicated repair is outstanding. However my front end left side is coming off. Have spent months trying to get this resolved, Greg Johnson has not resolved this even after having Caliber Collision estimate repair(I was told to get estimate from reputable repair shop. I am being blown off, and now I find out Greg Jonson is out for 2 weeks and never notified me. Our repair through USAA and the Loveland statement about their self inflated "customer service" is fabricated. The worst customer service I have received, and I do not live in Loveland I am closer to Colorado Springs-but the repair done on the road-had to take to nearest dealership. Based on this experience I have to say they have failed epically and I question wether service tech just blew me off and has not sent Caliber Collision estimate to "upper Management as claimed" I'm sick of this frickin' hassle and epic customer service failure-and physical repair a failure. Can't endorse Loveland to fix your Subaru-despite their self important claims of customer service.

Bought our Outback new and have brought it in for oil changes and scheduled service since…read morepurchased. Took it in June 2 for oil change. Later wife noticed odd smell but thought it was from other vehicles' exhaust. (I have had sinus cancer & have no sense of smell...and am the primary driver around town.) Went out of town today with wife who again noticed smell. Got home and looked under at he hood to find oil all over the engine because apparently the oil cap hadn't been secured when oil was changed. Down a quart low. Called Loveland Subaru Service to tell them what happened...no apologies, no offer to clean engine, no offer of refund for botched oil change... nothing. They also failed to update the service sticker but have our receipt. Slipshod service. Of course, we were getting ready to go on vacation. Disappointed customer.

Our automatic hatchback started acting up and would not remain open. After a few stops to get a new…read morelift piston, hatchback strut, or as I called it, the hold it up thing, the lady who ask if she could help, told us it is called a MyLift Stabilus, found the part in Windsor, printed a receipt for that store to find it easily, and was kind while answering our questions and "how do we..." We got the part, popped it on and are so grateful to not be dodging the closing door any longer. Thank you AutoZone and all the staff that made sure we got the correct part and installed it correctly.

I placed an online order, received confirmation it was ready for pickup, then arrived at the store…read moreto find they had sold it to someone else. I recommend just going anywhere else if you actually want the product you pay for.

My husband and I have been customers for several years now. Josie and Steve take great care of us…read more The techs provide work that we know is done correctly so that we have high confidence that our vehicles are safe to drive and are likely to last a long time. I also appreciate that as a woman, I am listened to and respected. I recommend John and his team without reservation for any work you need on your vehicles!

They completely saved my Audi after two shops, including Ed Carroll Audi here in Fort Collins,…read moregrossly misdiagnosed my vehicle on multiple occasions. I will never take my Audi back to the dealership or any other auto shop. They are amazing!!!

for 4 years, Dave has been our go-to for our 2003 Class C Born Free RV....he has been spot on for…read moreeverything he does and repairs for us. We so appreciate his service!

I am very happy with how Dave handled my situation and was very honest and personable towards me. I…read morewill definitely be back if I have issues with my car. He also was VERY understanding about price and not pushy at all. The service I received was fantastic. Thank you, Dave.

Gave them a call needing help finding parts and Josh was very helpful. I got a lot of information…read morefor what I needed

DO NOT GO HERE FOR YOUR OWN SANITY. This place is dishonest…read moreand will waste your time and money. Don't expect the timeframes they give you to be accurate at all. Also we were told one day the repair on my wife's Audi would be free and the next day was told it would be 550$ to replace the part she needed. They have no problem lying to you while taking your money. We now drive to Denver or Boulder Audi because this place is so bad.

My warning light was illuminated on my vehicle after I had to jump start it after our deep freeze…read more I took my car to my dealership, Fort Collins Dodge Chrysler Jeep for servicing. They charged me $185 to test the batteries, which took 6 hours. Then they told me I needed new ones (my car comes with an auxiliary battery) at a cost of over $650. I wanted to check out battery prices before I committed. Interstate Batteries on Willow quoted one half the price. When I got to their shop to buy my batteries, Chris tested them in a matter of 4 minutes. He discovered I didn't need new batteries, I just need to charge them fully every once in awhile. They didn't make a sale today, but they made a life-long customer. Thanks Chris and Scott and the crew at IB for being so professional and honest.

Just stopped in to get a new battery, it was so fast and so efficient. In and out just like that…read more Big thanks to Scott for making it an enjoyable and seamless stop into the best battery shop in northern Colorado.

They were very helpful. Recommended the product I needed and helped with the install.read more

Day before we were supposed to leave on a cross country drive with our horse trailer the lights…read morequit working. An hour before they close they let us stop by, fixed our lights right up and got them working. Super nice, great staff, 100% recommend them!

had not personally used Scott's for any of my cars. But I recommended Scott's to my son for his…read moreHonda Pilot. They were very thorough with the inspection and recommendations over the years. The repair work they did on his car was excellent. Fast forward to this August and now I have my daughter's car (Toyota Highlander) in Fort Collins and we have just completed an inspection of the car. A shout out to the service writers. Marty saw us initially Wed. at 8:00 and we realized with my appointment at a glass shop, that the inspection couldn't be completed in a timely manner. He then proceeded to work us in the next day. Brendan was the service writer that took us in for our Thurs. appointment and after inspection, explained everything that was recommended based on the mileage of the car. Being just enough of a gearhead to get me in trouble but know what is needed and what is not, I was very impressed with the quality and thoroughness of the inspection. I never felt pressured to buy any parts, products, or services. I cannot speak highly enough of the service I received. Brendan and Marty were very friendly, engaging, and professional. I also got a ride back to the place where I was staying and the driver (Kevin) was very easy to talk with. Just like an uber driver. I trust my daughter's car will be in good hands. repair order 67731

Used to be satisfied with them, but not anymore. Diagnosis..repaired what was advised...didn't fix…read moreproblem. Now they say new problems and more$$$$. Another shop called BS on the repair. Same problem same codes, you do the math.