We had an appointment for today. The tech was supposed to be here from 12pm to 2pm. The morning of the appointment the tech said he'd be here closer to 2pm. But he never showed up. My husband texted and called after he didn't show. But got no response. Around 450pm the boy stated since he didn't get an OK or some nonsense he decided to waste our time. Never mind he never requested a confirmation. Chose this company if you enjoy wasting your time. read more

Price was very fair and service was amazing and he was able to complete the repair in a timely manner,

5 star appliance repair strongly recommend. 5 star appliance repair returns calls quickly and schedule my service next day. 5 star appliance repair completed my repair under an hour. Truly professional and fast service. Strongly recommend 5 star appliance repair. read more

Initially, Brian returned my call, arrived on time, and was very polite, but then he ghosted me. My dryer stopped getting warm, so he came and changed the heating element. Later that day, while I was drying my first load of laundry, the circuit breaker popped 3 times. When I called him back to ask for assistance, he stated that my laundry load was probably too big. I had dried the same amount of clothes several times before without issue. He said he was going out of town the next day and was hesitant to come back out to my house. He stated that the problem was most likely a motor problem and had nothing to do with the heating element he changed. I asked him to come back, or send a technician, or give me a refund. He decided to show up the next day and again said it was the motor. He also stated that sometimes unrelated things break at the same time. This was a Friday. He said he would order a motor and would replace it when it came in. I never heard from him again. Wed. and Thurs. I called him several times and left text messages. I ended up hiring another company. The new technician identified that Brian had smashed a wire on the heating element during installation. I had to buy a new heating element. At that point, I could have bought a new dryer. Signed, a very frustrated and disappointed customer read more

Brian was prompt in returning my call, scheduling an appointment and showing up at the agreed to to repair my LG Washer. Brian was unable to remove the spinner plate to actually identify and repair the problem (but he had a lot of hypotheses what the problem "could be"). Result for me: no diagnosis, no repair, and now - a damaged spinner plate. Options are - call another repair person for the original problem AND to replace the now damaged ($135) part or just buy a new washing machine. First time I have ever had an appliance repair person not be able to complete a job....and, yes, he still charged for his "service call". Would not recommend. read more

5 Star came out and fixed my dryer then my washer during covid. They answer calls quickly. And show up on time. Now my washer is out so they made me a great deal on a used one with a good warranty. They were the first ones I called after seeing the way they treated treated me during covid Thanks 5 Star. read more

Used this company a couple of times. Brian came out, found the problem and fixed it the same day. Very friendly, fast and professional service read more

5 Star Appliance Repair has helped me to keep all of my appliances working in my personal home and 4 rental properties. Brian has fixed stove tops, ovens, dishwashers, refrigerators, washers and dryers. He is responsive, reasonably priced, and professional. I have referred 5 Star to my friends for their appliance repair needs. read more

We used Brian for our oven repair. He came out the day we called, identified the problem and gave us some repair prices so we could either replace or repair. We chose repair and couldn't be happier. He originally informed us the part was on backorder but he got it in faster than expected and he had it back to perfect in no time. Thanks again Brian!!!! read more

Brian has repaired my dryer and my dishwasher. He has done a great job each time, and once identified and fixed a problem no one else could. He was on time and priced fairly. I've referred him to all of my friends and family with appliance issues and will continue to do so! Jessica read more

He responded to me within a few hours and repaired the same day. Friendly yet Professional service!

They were supposed to install our dishwasher yet it's been sitting in our foyer for two weeks. We call, we leave voice mails and they just won't respond. read more

Excellent service! Very dependable honest and provide the best prices.

Have had Brian on all our repairs for about 8 years now. He is always responsive and honest about the repairs, when it is time for a new machine, and seems to be very fair with pricing. Would recommend him without any hesitation. read more

I used this service, when I lived in Connecticut. At that time, of course, Brian had not formed his own company yet, but worked for a local appliance repair company in my town. My stove top was not working; there were 2 burners out, and the temperature in the oven was way too hot. Brian was prompt, pleasant and found the problem quickly. It took him under an hour to repair. Since I ran a small catering business, I cooked a lot, and could not afford to have a broken stove and oven. I was relieved to have it repaired! I since then had called him for other appliance repairs in my house. He was always consistent in his service, so; when he asked me to give a review, I was only too happy to do so. I give 5 Star Appliance 5 stars! Good luck Brian in your new business! read more

Sheri was very nice and professional. Their rates are very reasonable and I will definitely use them again!

I found Brian on HomeAdvisor many years ago and have received wonderful service from him over the years. He is very honest, finds the most cost effective way to fix problems, and his rates are reasonable. I wish he'd been available earlier this week when I had a refrigerator issue. Since it was urgent I didn't have the option of waiting until he was available so I had to call someone else---terrible experience and I sure do appreciate Brian even more now than I already did. read more

Do not hire this man! He repaired my dryer and after using it twice, it broke again. I booked two appointments with him to come back and fix it, he did not show up for either appointment. He will not answer his phone or return calls. I eventually had to call another repairman to fix the problem: He found that had not tightened the screws at the back of the drum sufficiently and the belt at the back of the dryer was out of the track. This cost me an additional $113. read more

After fixing my washer 7 weeks ago for even less than what we first thought, I quickly called Brian at 5 Star to come back out when my dryer was no longer heating. Just as before, I was in contact with HIM immediately, and he came out that same day to put me back in business doing laundry for our family of six! I sent him the model number, and he was able to either pick up the part at his distributor or had one on his truck and replace it right away. Super nice guy & knows what he's doing! I've been telling all my family & friends about this amazing repairman. read more

Brian was great! He diagnosed the problem very quickly, only ordered what was necessary, was up front about the labor and parts costs, and most importantly didn't try to sell me anything that wasn't needed. I would use him again! read more

Brian does good work and promptly arrives at scheduled appointments, but he's unreliable with his follow-up paperwork. I've been waiting more than three weeks for him to E-Mail a copy of my paid invoice for service work he performed on our dishwasher, and despite repeated reminders from me and promises from him, I still don't have the paid invoice. I like Brian, he's a good guy, but I'm disappointed that he hasn't done what he said he would do. read more

These folks are AWESOME,! I realized my fridge was not getting cold on a Friday morning and still needed to get to work. I notified my HOA secretary asking If there was anyone in our neighborhood that could look at the fridge and got an email within hours. That lead to a couple of phone calls and by 1:00 pm on Saturday the fridge was diagnosed and fixed!! And at a VERY reasonable rate! Brian and Sheri are awesome! read more

Used this service a couple years ago to fix a washer and could not get a scheduled time. When finally able to make appointment, repairman stated he was a qualified Samsung tech. Replaced my motor in my washer after waiting a couple days. And could not get it fixed. A follow up call to 5 Star the repairmen stated he no longer was dealing with Samsung or repairing Amy of the products. He left me high and dry with a broken washer. Got Samsung to send out a technician and replaced the motor, technician stated the motor 5 Star replaces was defective. I notified 5 Star of the issue and got blown off. Very poor service and business ethics. read more

After LG contracted this company to fix our fridge, the appt was set up for a Tuesday. Making arrangements to be home from work is difficult enough. The day before the appt, they called and left a voice mail that our fridge needed to be turned off, emptied and thawed before they came. I got the voice mail in the evening, and did what was asked (and if we had known at least a day earlier we could have avoided an hour of unnecessary driving that night). either I didn't hear it, or it was cut out due to the wonders of cell phones, but I did not hear on my voice mail that I was supposed to call and let them know that I had done what was asked. When they didn't show up, I called and they said they had never received a call back. To their credit they did say they had tried to call me in the morning, but it went straight to voice mail. the voice mail showed up on my phone later that day. (technology failure). They refused to come to our house that day (I called them at 11 am) because we live in Boerne. They said they could come on Thursday, and when we tried to talk to the owner to see if there was any way they could come back that day (because i was already home from work and because we had no food at home) he said no, and said we had an appt on Thursday. We we tried to call back to clarify something about the Thursday appt he said he had already decided to cancel our appt. He didn't tell us that, though. He only told us because we called back, so I think he had planned to stand us up. If they had only bothered to let us know earlier than the day before that we needed to have our fridge emptied, this all could have been avoided. read more