I scheduled apt with First priority appliance,thru Fridgedare…read more Apt was for Monday, may 12,2025, 8-12. NO SHOW. NO CALL. I called them at 12:30. Left a message. Still NO CALL BACK. If you want to WASTE YOUR TIME,waiting for them. These are the people to call. Very UNPROFESSIONAL, lack respect/ decency. How hard is it to call? Wasted 4 hours of my time. Shame on them. NOT BBB ACREDITED. If I could give them 000 STARS, I would.

Had an appointment scheduled through Frigidaire for today, June 6th between 8-12. No show. Called…read moreand texted numerous times and no one could get ahold of them. Don't bother using them. Biggest waste of time.

I've been working here since Nov. 2025 & the store is absolutely horrible & the managers treat…read morestaff like shit. I have Autism & Anxiety & was hired to work in the gaming/mobile department, everything was fine until I mentioned that socializing for a long time overwhelms me to the point where I vomit from the stress (ever since March 2025). I asked for accommodations in February & it took them 3 months to move me to front registers, where it's less stressful for me. Once I got my "accommodations", my hours were cut drastically. I went from almost 30-40hrs in February & March-- down to 11hrs every 2-3 weeks in April & May. The managers (Mo & Natalie) basically blame me for asking to move. I'm incredibly depressed, stressed & burnt out. The managers make it out as if it's my fault or that it's a personality thing, as to why I struggle with socializing with customers for extended periods . My bills & rent have been/are late because of this & all 3 managers ignore my texts/pleas for more shifts. Even though the managers refuse to schedule more people to work (to quote one manager, Staci "If we schedule more people, those extra staff will be standing around with nothing to do!") Turns out-- "competitive pay" means employees have to fight & struggle for the bare minimum ($15/hr doesn't mean shit when staff barely have money to pay rent). Unless staff have "high performance" aka shoving BB Memberships/Credit cards down customers' throats, the managers WILL NOT GIVE YOU HOURS, EVEN WHEN SHORT STAFFED (Due to "allocated hours") The managers don't like that I'm not overly aggressive with pushing memberships, they also accuse me of "weaponizing" my Autism because I limit how much I socialize with them (I say hi, help them if they need it & remind them I can check inventory if customers need anything) The managers also don't train me in my departments thoroughly or consistently, but get upset when I'm doing something wrong. They don't wanna take the time to train me hands on. When Staci asked me to be trained on other departments for extra shifts, I agreed. She then backpedaled, quote "I can't offer hands on training right now" A couple weeks later, Mo offered me training in the warehouse, I agreed & 30min later-- Mo backpedaled. She said she only offered that because she was frustrated with me. I hate working here-- HR is dogshit, many of the broken/missing displays still aren't fixed & even if you sell a lot of warranties-- unless you attached a credit card or membership, managers will ignore you, not acknowledge your efforts & trick you into thinking they care. The minute you can't perform-- expect the cold shoulder The only highlight of my day are the customers; they're all wonderful & some have even comforted me when I've visibly cried at the front register. All of you who shop here have been the sunshine on the stormy day that is my crippling depression. There are no positive incentives for working here, it's just "I have to push this crap or I can't pay my bills", we don't get extra commission for each credit card/membership customers get-- just the "privilege" of getting more work & more shifts. Best Buy only values you if you make them money, doesn't matter if you're like me & just wanna help people & be courteous. Also, the store has rats/mice. Multiple snack packages have been eaten into & there's animal turds in the shelves by the snack boxes. The managers have known about this for a while possibly, according to my coworkers (who have also mentioned & addressed this to management). But nothing gets done about this-- customers, CHECK YOUR SNACKS & WASH YOUR HANDS!! I'd hate for any of you guys to get sick or worse. Take your money somewhere else, Best Buy's benefits aren't that great compared to other stores. Aside from getting discounts on open box items (which you could get cheaper somewhere else new & with genuinely good perks). It's only a matter of time before Best Buy truly becomes the BlockBuster of the 2020s (they already have the same initials, colors, logo shape & short-sighted mindset)

I scheduled a paid iPhone 14 battery replacement through Apple for this authorized service…read morelocation. My battery health is 82%, and battery life is now impacting daily work use. I do not have AppleCare, which I understood was not required for a paid replacement. I arrived on time and was seen promptly, but after running diagnostics, I was told: Battery health must be below 80% The phone must be under 30% charge The cost would be $79.99 They would not replace the battery because I do not have AppleCare and "Apple would not allow them to" When I pointed out that Apple sent me here, the response was, "Yes, they do that. Sorry." This appointment should never have been scheduled if the service could not be performed. The lack of transparency wasted time and travel and reflects poor coordination with Apple. Recommendation: skip this location and go directly to an Apple Store to avoid the frustration.

I went to the Grapevine store and spoke with the receptionist about talking to the sales rep for…read morethe Outlet dept. She gave me his card and I was able to tell him what I wanted and getting the appliance sent to me tomorrow which only took a week to figure out what was needed.

Not sure why Yelp has me in Lompoc, but I reside in Garden Ridge, TX…read more Quite possibly the single worst purchase experience ever. Our bill out the door initially was $50,500.00. Literally swinging for the fences in my opinion on our kitchen remodel. Subzero fridge, Wolf range, Bosch dishwasher, Ice machine, everything you could imagine or desire. The sky was the limit. Our first and only visit was to FBS. The rep was very helpful with her time. I'm not going to mention her name, because before all the dust settles, you'll want to avoid FBS and her at all costs. With a quote of $50k I felt it prudent to at least give Ferguson an opportunity to match the offer, they did, it was literally $200 cheaper......HOWEVER, we still went with FBS because they were generous with their time and felt it was justified. One thing I failed to notice between the two bids was that Ferguson included a discount from Wolf of 5% for multiple items, BUT also included installation. The two figures were so close they cancelled each other out, so quickly glancing at the bottom line of the two bids, you would assume they were competitive......wrong. A few weeks later my contractor mentioned he didn't actually install the appliances, so when I reached out to FBS, I was told it would be an additional $1,600.00. That's when I realized there was an issue. I shared the bid from Ferguson and asked how they could be different. It turns out the sales rep at FBS was "unaware" of how the promotion worked. The rep who is supposed to know these things, doesn't understand them. Ignorance? Incompetence? Greed? Not sure, and quite frankly it doesn't matter. Ultimately they awarded me the discount I was originally entitled to. I wish this was the end of their failures.....but, it continued. All along, our installation was agreed to be mid-May. No firm date was given, just a WAG....when I notified them of the upcoming delivery date they mentioned the need for a walk-through beforehand. A walkthrough? I had never heard of such a thing, but this was my first experience with high end appliances.....so the walk-through occurred in mid-May with a delivery now scheduled for late May......mind you, we've been without a kitchen for 10 weeks.....we were super excited but figured another two weeks, we would just have to make it work.....finally, the day of delivery. Felt like Christmas morning.....appliances.....but, when the installers arrived, they couldn't install anything. None of the items that had been pointed out during the walk through had been addressed. NOBODY at FBS brought the formal deficiencies to our attention. Nobody. Should my contractor have been present during the walkthrough, in hindsight, yes. But that still doesn't absolve FBS for not following through. They even admit they "dropped the ball". Literally anything and everything that could have gone wrong with FBS did. I have no idea if we are the exception or the rule. I would think $50k in appliances would get us a bit of street credibility and in the end we were treated like we were picking up a handful of items off of Facebook Marketplace. I would avoid using them for anything. Period. Their sales staff lacks the knowledge I would argue is requisite and expected for high-end appliance sales. Their communication is virtually non-existent. I'm planning to file a complaint with Wolf/Subzero after this review posts.

We actually found out about bennies at traders village. I found that the staff were friendly and…read morehelpful. We got a very very good deal on a dryer. We will definitely be back :)

i recently purchased a dryer from david over the phone. the…read moredryer was broken and clothes were hanging inside the house. neither lowe's, home depot, north sears could get a dryer to us any sooner than mid to the end of july! i remembered my son purchased appliances from binny's as did a friend and gave them a call. thank god that he brought that place to mind. david was on the ball i asked him what he had he told me i said give me model numbers i'll call you back. i reviewed the availability of what he had made a purchase over the phone after calling him back. it was delivered three days later as promised in the morning. hooked up perfectly wonderful service super friendly delivery people. couldn't be more pleased! keep this place in mind when you need appliances! his prices beat out all the big box stores as well! thank you david!

This service call was a waste of time and money when Kristen took apart my washer she didn't put it…read moreback together properly. Now claims that it was already about to go out when I called them back to come fix it. I continued to get the run around and they weren't gonna come look at it because of her claim that it was going out. My nephew came and took a look at it and fixed the problem easily. This business is a joke and the woman doing this job are very rude and can't do this job properly!!!!!!

Great people, really knowledgeable! Serviced my Speed Queen washer and dryer and they now work…read morebetter than ever. Family owned local business worth supporting!

These people are the best. We bought most of our appliances from them 13+ years ago. Whenever…read morewe have an issue, they are out usually the next day. Always friendly and they fix it. Couldn't ask for better service. So glad we have them and they are close and come to Utopia.

Great service!! Great customer service! They do great work!…read moreWould highly recommend! Great Sales and service!

No matter my issue, the experience is always top rate. When its an emergency, they find me whatever…read moreI need whether large or small. If its service I need, someone is here in a matter of minutes. Employees always make me feel I am their their best customer. I love doing business with Tri-City and tell my friends. They all know so much.

They were able to find a great washer, fair price, honest, delivered timely and installed next day.read more

The customer service here in Pleasanton is amazing! I live in Floresville (I'm originally from San…read moreAntonio)i shop at the Sears here although the Floresville sales people aren't that friendly or knowledgeable about their products the store is closer to my house. I bought a wheeled weed trimmer at Pleasanton Sears today. Very friendly&helpful sales people. As i drove around the back to pick up my trimmer the young man named Dallas proceeded to add the oil to my trimmer! Then he explained how the handle worked and also showed me how to install the trimmer line! He was so polite and patient while answering all my questions. Maybe if all the Sears stores were this polite&helpful they wouldn't be going out of business. Thank you Dallas& Sears Pleasanton, you are the best!!!