Gunthers came and repaired my water heater. The repairmen was dialed and knew his stuff. Great…read moreservice

These guys are great! They've helped me out when needed a new zone board to keep the ac/heated…read morefiltering correctly in multi room office . They have great communication and very professional

I own a property management company and I have used Michale for years at several different…read moreproperties. I can always count on him to be available and to do the job the first time the right way. He charges fairly and always sends pictures and gives great explanations about what the issue is. I would definitely recommend to anyone.

This guy is a swindler! First of all, we got a new water heater from this guy(Michael) 3 years ago…read more He tried to charge me over $5,000.00. My friend called the local warehouse with the info off the box and found out how bad he was ripping us off. He ended up taking off $2,000.00 after being confronted but I still paid over 3 grand for a water heater. Fast forward.....Last week that new water heater quits working and the only reason I called him back is because he would have all of the warranty info etc. He said the parts would be under warranty but he would have to charge me labor for the work. BE AWARE! He charges $75.00 "truck charge" and that is per day. If he doesn't finish in one day it's another $75.00 each trip. Then he charges $125.00 an hour! He comes out and tears it apart. He says it has been leaking for years. I questioned how it had been installed. He blew up and was just going to leave me with a torn apart mess. He said " maybe you would like to just install it yourself". I asked if he was serious? He said he needed to go to the warehouse and get a part. When I asked what the price of the repair was going to be he kept saying "I charge BY THE HOUR NOT BY THE JOB!" He comes back and installs the part. He said now, it needs another part and I need to go back to the warehouse. He calls me and says the warehouse was closed so he would be returning tomorrow. So, here comes the second $75.00 truck charge. I guess you need a box truck to pick up a sensor? I told him this was all ridiculous! I do flooring and stated that I would never treat a customer this way. His reply was "well, you run your business how you want and I will run mine like I want to!" In the end he handed me a bill for $880.00 for a repair on a 3 year old water heater that he charged me over 3 grand for. I blew up! He relented and said ok, just for you I will reduce it to $500.00 does that sound ok? I said "no, it doesn't but your in control here". I paid him and told him to leave. BUYER BEWARE!!!!

Twenty years ago, when my house was under construction, one of the framers dropped a roof sheathing…read moreclip (used to keep the plywood roof panels lined up) down the furnace chimney. Over all those years, that intrepid little clip worked its way down three stories, across three or four feet of nearly horizontal travel and three turns, and wound up jamming the inducer blower on my furnace. How do I know this? Because Kelly from Professional Heating and Air Conditioning found that clip at 6:00 AM on a 15-degree Saturday morning in February and got my furnace running again. I didn't need a new furnace today, but when I do need one, there's no doubt who I'm going to call.

3 years later the evaporator coil this company installed had small leaks. They told us that many…read moreof their customers have complained to them about this very issue. They figured it was a defective coil from the supplier. The coil leaked all the coolant and the company had to come refill it with coolant and a dye to see if the coil was leaking. We had to pay $400 to repair this problem. Obviously the warranty had long expired on the part and labor, so we got charged for coolant, the new part, the dye and the labor. I'm very disappointed that this company KNEW that this part was defective from other customers complaints, yet they still insisted to bill us $400. Is this a scam they use on all of their customers? It seems like they didn't want to compensate us or offer any type of discount for this issue. At least offer us a couple of free tune ups or something! Disappointed big time!!

Please read the entire review! I know this is a long review, however this was an unusual situation…read morethat needs a little background. My daughter and I purchased a home a little over a year ago and only have about 7 months left of a warranty for parts on our furnace. The furnace is only 4 years old, however we are not the original owners who had the home built in 2022 which is why the warranty is almost over. Our furnace started making a horrible noise and then all of a sudden it stopped. We called another company to come out and look at it. They told us that the blower motor cage had cracked due to faulty manufacturing and the blower motor basically fell off and broke. After getting a list of authorized service/warranty providers from the manufacturer, we called CTR heating and air. They worked with us and the manufacturer to try to process a claim on the warranty but it was a nightmare! We were getting no help from the manufacturer and we were stuck. We finally got it resolved, after about 2.5 weeks, and ended up having to go through the initial installer when the home was built. Here is where the review gets good! Even though we actually didn't end up going through CTR, their constant communication, repeated attempts to resolve with the manufacturer and their daily updates/ communication with me was outstanding! Never once did I have to reach out to them for an update. They always contacted me first! When we communicated, it was always extremely professional and very customer service centered. They provided much needed recommendations for the future and were very patient with us and the situation, and never got frustrated even though it was taking so long. Even after all the work they put in for us, when we advised them that we were going to have to go through the original installer, they STILL remained professional and wished us well, hoping that everything would work out on our favor! What an amazing and incredible company! I'm only allowed to give 5 stars, but if I could, I would absolutely give them at 10! Would 100% recommend CTR as they are friendly, helpful, professional, and honest!!

These guys are really great! We have had them out a few times. They are willing to offer some…read morecreative solutions and they have the experience to execute it. It's refreshing to not just hear, yep you need a new system so fork over 5 or 10 thousand bucks. We won't call anyone else. Thank you so much for saving us once again!

AC stopped cooling in June. I was leaking refrigerant. After a long wait and poor service from a…read morelarge company I had service it before. Pureclima offered to find and fix for a reasonable price. Turns out it couldn't be fixed and I was only charged a service fee after several hours work. Dave found the problem and gave me options from replacing just that portion to (at my request) a full system replacement. They finished replacement yesterday and everything works. I found Dave easy to deal with and reliable. He shows up. His price was good. I wish his business well.

Two hard working guys will show up on time and with your solution!…read moreMy repair/substitution of heat transformer and circulating pump took longer than expected but these guys did not charge me a crazy amount of hours. Therefore, good value overall, and great costumer service. Repair was effective :)

Fast response, next day service. We had a home inspection for a pending sale and I had called them…read moreoriginally for just hvac and furnace servicing. They not only fixed the requested/main items, but went on to fix minor plumbing issues in the bathroom and kitchen. The tech was very professional, honest and friendly. I highly recommend them!

One of the most unprofessional companies I've ever had the displeasure of calling. First of all…read morethey won't quote even a guesstimate for servicing a furnace, that alone would make me not do business with them, but I'm helping a friend just opening the door for them. I made an appt for Friday 1-3. They never showed up, they said the appt was written for a water heater and they couldn't waste time for me because of a/c issues others were having. Why make an appointment then? So I reschedule for Tuesday 9-11. I wait here for an hour then get a text that again they can't make it because of a/c calls. Then why even make an appointment with me? Don't waste your time with this company. They'll end up wasting yours. Why make appointments and not fulfill them, people have to get off work, move around schedules ect. super short sighted.

One of the worst experiences I've ever had with a plumber! I can't believe I let them do this to me…read moretwice: The first time we used John, he was supposed to come at a certain time, first thing in the morning (which is important to me because my wife and I work 8-6), so my wife carved out time from her job to make sure she was there. What ended up happening? He never showed up and no one called to tell us where he was. We called the office and apparently he was behind, which would have been great information for my wife. He finally did come and fixed the issue but he pointed out some other issues we needed done. We scheduled him a second time, and made sure to stress that we needed him to come first thing in the morning so my wife could switch around her schedule to be there. Once again he didn't show up, at least this time he communicated to my wife that he would be late that day, at a time neither of us would be there so we gave him the code to our door to let himself in. He never came!!!! Again!!! Both me and my wife have been texting him asking if he came and what was done and what still needs to be done and he never answered. So unprofessional, ridiculous, wish I could give them 0 stars.

Branden was professional, kind, and the only service rep to tell me he could repair my AC rather…read morethan trying to sell me an expensive new unit. He saved me thousands of dollars and was a pleasure to work with. I highly recommend B&Z!

Thes guys are HVAC studs! I've never seen such great customer service and the work they did on my…read morehouse has kept me toasty in the winter and cool and relaxed in the summer! They even come and tune my system up before winter and summer!!!! It's great having that peace of mind!