These guys are great! They've helped me out when needed a new zone board to keep the ac/heated…read morefiltering correctly in multi room office . They have great communication and very professional

Gunthers came and repaired my water heater. The repairmen was dialed and knew his stuff. Great…read moreservice

Two hard working guys will show up on time and with your solution!…read moreMy repair/substitution of heat transformer and circulating pump took longer than expected but these guys did not charge me a crazy amount of hours. Therefore, good value overall, and great costumer service. Repair was effective :)

Fast response, next day service. We had a home inspection for a pending sale and I had called them…read moreoriginally for just hvac and furnace servicing. They not only fixed the requested/main items, but went on to fix minor plumbing issues in the bathroom and kitchen. The tech was very professional, honest and friendly. I highly recommend them!

If anyone is looking for great HVAC people these guys were incredible. They have after hours…read moredispatch for emergencies and can come any time. Our furnace was on the fritz all week and finally quit last night. The guy called me back within 5 minutes of leaving a message at 11:30pm last night. With nighttime lows in the single digits it was a concern. He was super nice, and let me know the price difference if I waited until morning, that our house would be fine for one night and not have frozen pipes, and also that it would be better worth our time to have him come when he can get parts right away. He had our furnace repaired within 45 minutes and we finally have heat. Also, he helped save us money on our very tight budget. In less than 12 hrs, our heat is on and the house is almost warm again. Thank you so much, guys. I'm telling everyone I know to call you.

Consumer beware... this company serviced our furnace in the attic and right after they left…read more(unknown to us) the furnace started leaking as the condensation pipe they had blown on during their 'tune up' they unfortunately jarred apart and it started to slow leak condensation into our walls!! We gave them a fair chance to take responsibility for this before posting a bad review by sending an email and certified letter to them with repair invoices (costs we incurred) and photos of the flood damage asking for reimbursement (under 3k), but they took zero responsibility. Despite being the last ones to touch the pipe they sent me a lengthy email back blaming the people that installed the furnace five years prior when the house was built, claiming it was installed incorrectly! Can you imagine?! Mind you these people have serviced our furnace the last three years and never once mentioned a faulty installation as part of their duty to let us know if something with our furnace wasn't right!!! I would absolutely not use this company unless you're willing to have your house flooded due to their negligence and then get stuck with the bill ontop of the stress of your brand new home being damaged. What a shame they wouldn't take any kind of accountability. I'll never use them ever again.

Twenty years ago, when my house was under construction, one of the framers dropped a roof sheathing…read moreclip (used to keep the plywood roof panels lined up) down the furnace chimney. Over all those years, that intrepid little clip worked its way down three stories, across three or four feet of nearly horizontal travel and three turns, and wound up jamming the inducer blower on my furnace. How do I know this? Because Kelly from Professional Heating and Air Conditioning found that clip at 6:00 AM on a 15-degree Saturday morning in February and got my furnace running again. I didn't need a new furnace today, but when I do need one, there's no doubt who I'm going to call.

3 years later the evaporator coil this company installed had small leaks. They told us that many…read moreof their customers have complained to them about this very issue. They figured it was a defective coil from the supplier. The coil leaked all the coolant and the company had to come refill it with coolant and a dye to see if the coil was leaking. We had to pay $400 to repair this problem. Obviously the warranty had long expired on the part and labor, so we got charged for coolant, the new part, the dye and the labor. I'm very disappointed that this company KNEW that this part was defective from other customers complaints, yet they still insisted to bill us $400. Is this a scam they use on all of their customers? It seems like they didn't want to compensate us or offer any type of discount for this issue. At least offer us a couple of free tune ups or something! Disappointed big time!!

One of the most unprofessional companies I've ever had the displeasure of calling. First of all…read morethey won't quote even a guesstimate for servicing a furnace, that alone would make me not do business with them, but I'm helping a friend just opening the door for them. I made an appt for Friday 1-3. They never showed up, they said the appt was written for a water heater and they couldn't waste time for me because of a/c issues others were having. Why make an appointment then? So I reschedule for Tuesday 9-11. I wait here for an hour then get a text that again they can't make it because of a/c calls. Then why even make an appointment with me? Don't waste your time with this company. They'll end up wasting yours. Why make appointments and not fulfill them, people have to get off work, move around schedules ect. super short sighted.

One of the worst experiences I've ever had with a plumber! I can't believe I let them do this to me…read moretwice: The first time we used John, he was supposed to come at a certain time, first thing in the morning (which is important to me because my wife and I work 8-6), so my wife carved out time from her job to make sure she was there. What ended up happening? He never showed up and no one called to tell us where he was. We called the office and apparently he was behind, which would have been great information for my wife. He finally did come and fixed the issue but he pointed out some other issues we needed done. We scheduled him a second time, and made sure to stress that we needed him to come first thing in the morning so my wife could switch around her schedule to be there. Once again he didn't show up, at least this time he communicated to my wife that he would be late that day, at a time neither of us would be there so we gave him the code to our door to let himself in. He never came!!!! Again!!! Both me and my wife have been texting him asking if he came and what was done and what still needs to be done and he never answered. So unprofessional, ridiculous, wish I could give them 0 stars.

So I purchased a heating and unit from these guys they installed around three years ago my AC…read morecondenser quit working 98° outside. I called them for some help told him my unit was 2 to 3 years old. Kept saying it's going to be older than three years. Well I guess that doesn't matter I called for his help. He said he to me Thursday today is him that probably is not going to work specially when it's inside my house right so yes, customer service I won't be using him in the future or recommending him to anybody. I'm in the construction trade also and if my Help, I'm usually always there if not, I figure something out that will work out for them.

I love these guys. I have worked with them a lot over the last 15+ years and they are amazing ! I…read morehave only good to say about them. They are extremely helpful and friendly and knowledgeable. I recommend them highly ! Linda K

Branden was professional, kind, and the only service rep to tell me he could repair my AC rather…read morethan trying to sell me an expensive new unit. He saved me thousands of dollars and was a pleasure to work with. I highly recommend B&Z!

Thes guys are HVAC studs! I've never seen such great customer service and the work they did on my…read morehouse has kept me toasty in the winter and cool and relaxed in the summer! They even come and tune my system up before winter and summer!!!! It's great having that peace of mind!

I own a property management company and I have used Michale for years at several different…read moreproperties. I can always count on him to be available and to do the job the first time the right way. He charges fairly and always sends pictures and gives great explanations about what the issue is. I would definitely recommend to anyone.

This guy is a swindler! First of all, we got a new water heater from this guy(Michael) 3 years ago…read more He tried to charge me over $5,000.00. My friend called the local warehouse with the info off the box and found out how bad he was ripping us off. He ended up taking off $2,000.00 after being confronted but I still paid over 3 grand for a water heater. Fast forward.....Last week that new water heater quits working and the only reason I called him back is because he would have all of the warranty info etc. He said the parts would be under warranty but he would have to charge me labor for the work. BE AWARE! He charges $75.00 "truck charge" and that is per day. If he doesn't finish in one day it's another $75.00 each trip. Then he charges $125.00 an hour! He comes out and tears it apart. He says it has been leaking for years. I questioned how it had been installed. He blew up and was just going to leave me with a torn apart mess. He said " maybe you would like to just install it yourself". I asked if he was serious? He said he needed to go to the warehouse and get a part. When I asked what the price of the repair was going to be he kept saying "I charge BY THE HOUR NOT BY THE JOB!" He comes back and installs the part. He said now, it needs another part and I need to go back to the warehouse. He calls me and says the warehouse was closed so he would be returning tomorrow. So, here comes the second $75.00 truck charge. I guess you need a box truck to pick up a sensor? I told him this was all ridiculous! I do flooring and stated that I would never treat a customer this way. His reply was "well, you run your business how you want and I will run mine like I want to!" In the end he handed me a bill for $880.00 for a repair on a 3 year old water heater that he charged me over 3 grand for. I blew up! He relented and said ok, just for you I will reduce it to $500.00 does that sound ok? I said "no, it doesn't but your in control here". I paid him and told him to leave. BUYER BEWARE!!!!