My son wanted to play airsoft for his birthday. I was nervous as I have read that sometimes is can…read morebe intimidating for newbies. Then I found Battle Lab. They were highly reviewed so I looked them up. We booked a private party and booked gel blasters (they don't hurt) the refs Sebastian and Rob were super cool and patient. Alex who works the bar was really on top of everything too coordinating food, drinks, and cake. The kids had the private room for 3 hrs and they had a blast, played several rounds, and now want to go back. Thank you Battle Lab for such great service. Warning- there is no a/c in the gaming area, but they took plenty of breaks and iced water was refilled endlessly.

We came here to celebrate my son's birthday with a group of his friends, and unfortunately, the…read moreexperience was extremely disappointing--especially considering how much money I spent to have his birthday here. At one point, I caught the manager yelling at my kids in front of a group of other customers, demanding to know why they had left their equipment on the counter by the desk. First of all, no one was even at the equipment desk when they went to return it. More importantly, we were never given any instructions about the proper equipment drop-off procedure. When I addressed this with the manager, he told me that someone "should have" given us instructions. Well, no one did. The young referee was apparently expected to referee the games AND handle the equipment desk at the same time. That alone shows how poorly organized and understaffed this place was. There was also another incident that really bothered me. At one point, staff approached my kids and asked if THEY were the ones who had vomited on the field. From what we observed, they did not go around asking the other players--they specifically approached my kids and seemingly assumed it was someone from our group. I found that incredibly inappropriate and embarrassing for them. What bothered me most was the way the manager chose to handle everything. If there was a misunderstanding about where the equipment should be returned, he could have simply explained it to the kids respectfully. There was absolutely no reason for a grown adult--especially a manager--to yell at children and embarrass them in front of other people over a procedure that his own staff failed to explain in the first place. I spent a lot of money bringing a group of kids here to celebrate my son's birthday, and I expected, at the very least, basic organization and respectful customer service. Instead, we dealt with inadequate staffing, poor communication, my kids being unnecessarily singled out, and an unnecessarily rude and unprofessional manager. For a business that regularly hosts kids, groups, and birthday parties, I expected much better. Spending that kind of money only to have my kids singled out and publicly yelled at over the business's own lack of communication was completely unacceptable. We will absolutely not be returning, and based on our experience, I would not recommend this place for a birthday celebration. Addendum in response to your lies: Of course you would lie. No accountability on your part. My kids and their friends were not breaking any rules. If they were indeed breaking rules, for 3 hrs your staff did not address this with me? Strange. Only because it didn't happen. My kids and their group of friends are the most kindest, honest, and respectful children. Can't say the same about you, your staff, and your organization.

What great people! I called because Wildlands Airsoft park…read morerecommended I talk with them. They were pulling up to an airsoft event in a different state when they answered the call from me. They stopped what they were doing to help me diagnose what was going with my AEG over the phone. Both knowledgeable and incredibly friendly. They just earned a lot of business from me and my buddies. Edit: I now realized that I called at a time when the store was listed as closed (whoops). They still answered and helped me.

Returning to airsoft, I brought my 2 old aeg and 1911 in for repair. I asked for a quote. It's fair…read moreand reasonable. I asked for a ETA. It ended up being a bit later than expected, but they ended being very busy, which is good for them as a business. Luckily, I was in no rush. I called in to pick up. I asked a few questions of what exactly what the repair was and everything. Answered very detailed as I used to tinker in with the gearbox hobby (I know my limit). The guy was very detailed. You can tell he has a lot of experience. The girl was down to earth. Super cool. You can tell she been in customer service for a while. And the son, was well, the son. Respectful, and adhered, to any and all customers. Overall, I will definitely return. They are officially my one stop shop for all airsoft repairs. Thank you again!

Reasonably priced but they cant seem to send the part you ordered and they said they would take…read moreit back if I sent it to them. But I expect better from a company if I order a 35 dollar part but have to send it back and wait three weeks to get the part I ordered well I will just shop elsewhere

These guys are masters of their craft I've had many expensive Scopes that don't even do half as…read morewell as the scope that I have now I had an issue with the illumination which even Disney world has complaints, they took care of it just like that no questions to ask while there was a few questions. Lol Bottom line top notch I will not buy a site from anyone else ever again other than through aim sports.

Great service "Joe & staff" was so helpful making my Ebike adventure…read moreSimple , affordable & exciting.. I would recommend any of my friends to Bike Revolution's "Great Customer Service"....

My KOOMI E-Bike Has Been A Plus One Going To Work & Back Home ! Thank You So Much @Melvin for…read morerecommending me this bike. & @BikeRevolutionBikeShop

The store was clean, organized, and well stocked with a good selection of sporting goods, apparel,…read moreand accessories. I was able to find what I needed without any trouble, and checkout was quick. The downside was that during my visit, not a single employee asked if I needed help or checked in to see if I was finding everything okay. Customer service wasn't unfriendly, it just felt absent. A simple greeting or offer of assistance would have gone a long way. Overall, it was an okay shopping experience, but the lack of customer engagement kept it from being a higher rating.

I was able to go here today and I had 2 pairs of shoes on sale as usual to find. Usually when I…read moreshop here, I always find one but not the other just because they sell out quick on the sales. I showed up to get a Grey Combo pair of LA Gear Rambler Men's Running Shoes and black Denali Aletian men's outdoor shoes. Lo and behold... they had both! My prices were both on the online add as I paid $21.99 and $19.00 respectively for a total of $40.99 plus tax $3.18, grand total $44.17. Instead of $29.99 and $25.99, total $55.98 plus tax (almost $60 grand total). So I saved about $16!!! Thank you Big 5! I scored today!!! I love going to this store for my sporting and footwear needs as I used to be a Big 5 Employee over 30 years ago . By the way, PROPS to the shoehelper guy and the cashier lady Cara! Both great customer service!!! Highly recommend!

10/20/24 Hubby's looking for "flippers"/fins for swimming…read more Nope, staff said those are only available during summer time. So we're @$$ed out hahaha. This was a quick trip. This Big 5 is located in a plaza next to Dollar Tree & a Thai restaurant, across the street from Juan Pollo. Smallish free parking lot. Onto the next sporting goods store

I came here to pick up some waterproof boots with all the rain that we've been hit with. Big 5…read moreprovides merchandise for low to mid price points, but brand variation leaves a lot to be desired The gentleman working the footwear section was really helpful with me and another shopper who was coming in from out of town also looking for footwear to deal with inclement weather. So far, the boots have held up quite nicely even when walking into some deep puddles. They've kept my feet dry which is pretty awesome. The premise itself feels dated even though it's not run down. Merchandise also feels densely packed, but then again, it's probably always been like this ever since I was a kid. Come in. Get what you need. And leave with low expectations.

Great service place was well stocked saw things there that I had not seen since war had tons of…read moreservice items great place

This is the top surplus store to find almost anything. There are so many different camos and…read morefatigues, historic relics, camping equipment, and anything in between. Customer service is also very nice. I've spent quite a bit of money there but the prices are great. If you're looking for a surplus store to go to, this is the one!

I came here to exchange a tent that I purchased a week ago. I was finally able to set it up and the…read morestrings were all damaged. I told the lady at the register and she looked at me like I did it. She then proceeded to open the box and sure enough, the strings were damaged. I told her I purchased the tent a week ago and I was able to find some time to set it up when I noticed it was damaged. She then rudely told me that their equipment should be new and it's not possible for it to be damaged. I argued with her and told her that I thought it was brand new but i guess it wasn't. It was in it's original packaging.. Finally, she accepted it as an exchange and told me to grab another one. She said if it happens again, I'm going to have to take it up with the manufacturer... Really?? It's not my fault it was broken.. I then grabbed a "new" one and she asked if I'd like to check it before checking out. I said okay, I checked over the sticks and it looks fine. I told her what about the tent, what if there is a hole. She told me I can open it up in the store but there was no room to do that.. so I told her that I'll just set it up today at home and if it's not good I'll bring it back. She then proceeded to do the exchange then told me it was going to be $17.99.. wait.. I'm exchanging.. why do I need to pay. She said initially it was purchased with a coupon.. I said okay... So use the same coupon.. she then said she didn't have a coupon, so she made me look for the same coupon.. I found one on their website and luckily it worked and covered the $17.99.. I got out of there and was pretty upset. What was supposed to be an easy exchange turned into an argument and her accusing me of damaging their product... Not coming back to this store..

This Big 5 is in the "central court" shopping center on…read more central and Philadelphia. I needed some warm weather clothes for my daughters for our upcoming trip to the local mountains. I found a coupon for here on retail me not for $10 off $60. That was enough for me to go and look for what they had. I did find suspender snow pants and boots for my 5 year old daughter. With the coupon the pants came to $24.99, not the best but not bad! Didn't see any boots for my 2 year old baby though unfortunately. I certainly do think they could have greeted me when I walked in, manager looked right past me. Also 2 cashiers were working and no one was paying attention as I waited in line. Had to just walk up myself. Not greeted at all he just began scanning. The coworkers were talking amongst themselves about the schedule or what they're going to do this weekend or something? Glad I found what I needed though so my girl won't freeze when we go to the snow.