I was putting my home up for sale and my realtors recommended Bill from Flooring Direct Temecula. They had used him before and said how reliable & what a great job he does. They were right on! I thought Bill went above & beyond. At one point the realtors had a question about the carpet and Bill came all the way from Temecula just to make certain that everything was correct. And it was! This is a person I would definitely hire again. I found him to be dependable and to do what he said he would do. His price was quite good too! read more

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like a coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose. read more

Suspended license. Scam artist. Took our money and ran. Working with bank on fraud case to recover funds. DON'T USE THIS COMPANY. Bill is a fraudster. read more

Im so glad that I listened to Bill and took his advice on the flooring material he recommended for our stairs and the second floor which matched rest of our first floor so perfectly! The work that his team, lead by Cesar has done was so detail oriented and precise! me and my wife are so happy with the outcome and couldn't have asked for better! read more

Flooring Direct Temecula - Master bedroom flooring! Love it!! - Carpeting Near Me - Temecula, California

I expected a very different experience when we hired Bill and Billy and was extremely disappointed. From November 5-26, our flooring project experienced repeated delays and very poor communication. Calls and texts from us -- and even from their own subcontractors -- frequently went unanswered. We were rarely informed when workers would arrive, and there were days with no communication at all. This occurred the day before Thanksgiving, which made the lack of communication and scheduling clarity especially disruptive. The subcontractors themselves were professional and did good work, but they repeatedly told us they were unable to reach Bill and were unclear on scheduling and materials. Due to the prolonged delays, lack of communication, and disruption to our work schedules, we requested a billing adjustment. No response was provided until after work stopped, and we continued to wait for a corrected invoice. The project was never formally closed out. No final walkthrough or inspection occurred, and excess materials were left in our home. Payment was made for the work performed to date, and the remaining balance was disputed in writing due to these unresolved issues. Based on our experience, I would not recommend this company and encourage others to review details carefully before hiring. read more

Flooring Direct Temecula - Carpeting Near Me - Temecula, California

See all

It has been 2 years since we purchased and installed flooring from this company. It still has not buckled during the summer and holding up well. We had a good experience. read more

I was looking to have a shower built and tiled for my master bathroom. When I found out that Bill also built showers, I was ecstatic. Bill and his team did such a great job with our previous floor installation, I didn't even bother to get other bids from other companies. I've had so much work done to the house, I wanted to hire someone I trusted. Once again, the demo guy, Huber, and his team arrived at 7AM on the dot (no exaggeration) and began taping off the area and removing the shower. They were very clean and fast. The plumber showed up as scheduled, and so did the tile guy, Jesse. Jesse had installed wood tile in a previous job, so I trusted his craftsmanship. He even turned the light off in the bathroom when stepping out, which I had asked him to do. He was very respectful of the home, and did a thorough cleanup at the end of each day. He worked on the shower for 7 days, and it was nice that he was personable and respectful. He did such a wonderful job on the shower. Bill came came to visit while Jesse was grouting the wood tile flooring. He even got down to help grout, even though he was wearing nice clothing. He definitely loves flooring and what he does. Since Bill was over to check the progress of the job, I figured I'd ask him about the grout that was crumbling on our kitchen backsplash (please note that this was done by another company). He told me the person didn't seal the bottom with caulk where the backsplash meets the countertop and told me what sealer to buy. After the job was completed, Bill texted me and asked me what color the grout was on our kitchen backsplash. He then asked if he could stop by to caulk the crumbling grout, which he did. It was a really nice surprise! That's just the kind of person Bill is. He only works with good people and it definitely shows by just how amazing the projects come out. We've never had to question where someone was at, because they always arrived on time and would get straight to work. Please consider Flooring Direct Temecula for your flooring and bathroom needs. Bill and his team are great! read more

See all

After 18 months we finally had our issue resolved. We had to file a claim with their insurance company, so we were paid against the bond they're obligated to carry as a contractor. Please, if you choose to work with these guys, be careful. Bill will promise you everything, and fail to deliver time and time again. read more

See all

These guys were fast and professional! Did actually what they said they would do! Would recommend and use for all future projects. read more

We had Flooring Direct install carpet during the last week of 2021. Fast forward to 2023, the carpet has wrinkled and is pulling up around the edges of the room. I've called multiple times, only to be told that I'll get a call back. I've emailed with no reply. I do not recommend this company. Find someone who will stand behind their work. read more

This is a long, overdue review. I have to say that Bill's customer service was on point. Everyone who worked for him was amazing. Evryone was professional, efficient, and always communicated with us. They all get a solid 5 stars. We found Bill on Yelp after having had a horrendous experience with Empire. I would 100% recommend Flooring Direct Temecula to anyone and everyone looking to renovate their home. It has been about nine months since he and his guys installed our new floors, and we couldn't be happier with the results. His initial consultation with estimates pretty much matched the final costs. We trusted him and his team, and they did not let us down. Thank you, guys. read more

Bill came to my home on time with flooring samples based on the information I gave at the time of booking. The price was very fair and the quality of work by the installers was great. Would definitely work with this company again for any future flooring needs read more

I don't know if this going to end up in the review section but I'll give it a shot. I never do these things but this called for me saying something. Listen initially I thought Bill was fine and helpful getting the business and installing our LVP flooring back in 2021 however in summer of 2022 we had several issues with flooring planks breaking, slivers tearing off, our first stair and another one half way off broke off. I called dozens and dozens of times. I left messages. Also, I had his cell phone and we communicated via text early on however he no longer returned any of my texts. Once I had all my issues after now two years of no response I finally will be starting my first small claims court filling. It's incredibly unfortunate because I have four children, I coach most of their sports, I also have a job, and all the other elements of life that I would like to focus on, but I am still dealing with this 3+ years later all I can do is explain my situation and hopefully it helps someone and save someone the hassle that I've gone through I had to go back in to my first ever review and add photos and respond to a complete either made up lie job cause nothing in his response is true, we don't have a loft, he never replaced anything, we didn't sue yet, it's utterly crazy! People need to be warned! Every time we have people over they are like this is crazy you need to get an attorney. Finally getting one snd hope I save a few people with this review ‍ read more

See all

I will save you all the heart ache and avoid expressing the lengthy details of my interaction with Bill, who has a history of not following through, going dark for lengthy periods of time (particularly when he doesn't have answers, and cutting corners every step of the way). Long story short, Bill is working with a SUSPENDED LICENSE and after encountering numerous quality issues throughout my project, I decided to review his licensing status as I was concerned he was unaware of standard trade practices. To my surprise and dismay, it was discovered that he was working on a suspended license (which was suspended before I entered into contract with him), and is against the law in the State of California. Upon researching the license he referenced in the quote to me, it was discovered that it was issued to an entity by the name of "Remi Flooring", which is NOT Flooring Direct Temecula, and it is currently suspended for many different violations. I was forced to cease having him finish the project, as I did not want any further exposure with having him on my property. He may be bidding work with a license that is not assigned to him now, which I believe is also illegal (presumably a felony). Beware, as contracting with an unlicensed contractor can give unnecessary exposure to homeowners due to lack of recourse for insurance, bonding, and liability with his subcontractors. Bill is a good sales man and a scam artist and hopefully gets his ability to do work as a contractor revoked for eternity. read more

My husband and me could not be happier with our new floors from Flooring Direct Temecula. My daughter recommended them because they were pleased and have used them twice now. They are very professional caring and timely. The crew they used were unbelievable and caring on doing the job right. I also compared their prices with a couple of other companies and they have very fair prices worth every penny! I highly recommend this company and you will be pleased as well. read more

I was looking to replace the carpet in my home and contacted all nearby vendors on Yelp that had 4-5 star reviews (there were about 3 options). Flooring Direct Temecula messaged back right away and Bill offered a free in home consultation. He was prompt and kind. I called the number he provided to schedule and one of their salespersons, Billy, arrived at my home within 2 hours. He showed us the options for our home in our desired quality/price point and sent me a proposal to my email that night. Their price was very fair and the carpet was good quality. Billy never followed up or checked in after sending the proposal. I ended up reaching out to him about a week later as we were looking to pull the trigger and were between them and one other company so I asked a few questions regarding the warranty, availability and if there was any room on the price. He said no on price and never answered my question on warranty. He was very short and didn't seem like he cared to answer our questions. It was actually a bummer because we planned to go with them previous to the interaction, but the other company thoroughly answered all of our warranty and availability questions and was just so much more personable that we ended up choosing them. You could tell they really wanted and appreciated the business. Overall the beginning of the experience was very pleasant and their pricing was competitive, but their customer service is disappointing and was the differentiating factor. read more

After meeting with and getting quotes from five flooring companies, I felt confident that Flooring Direct Temecula was the best choice for us. Bill, the owner, was friendly, professional, responsive, and patient with all the questions I had while deciding what company to go, the process and timing of installation, and choosing carpet and flooring. He was very knowledgeable about products and installation. He offered competitive pricing and worked with my budget which was very important. Bill's son and sales associate were also very pleasant and helpful when I went in the store and changed my mind a thousand times on which flooring to get. In the end, both carpet and flooring installers did a fantastic job! They, too, were friendly, professional, and clean. I highly recommend Flooring Direct Temecula if you're looking to install carpet and/or laminate flooring. read more

Flooring Direct Temecula - Vermont Maple laminate flooring - Carpeting Near Me - Temecula, California

See all

Needed to put new carpet in a condominium we are selling. Went in on a Monday and explained I needed it quickly. Job was installed and finished by Friday. read more

Flooring Direct Temecula - Carpeting Near Me - Temecula, California

I held off a long time on this review, as I was waiting for Bill Norris, the owner, to fix a few residual issues. We had about 2k sq. ft of laminate flooring installed, and a bathtub remodeled to a walk in shower. Overall, they did a decent job in a reasonable period of time. The demo company they work with came on time, and were efficient and clean in removing old carpet, some tile and vinyl plank flooring we had down in various areas, as well as the old bathtub, toilet and tile surround. Bill had us hire an outside plumber to do the piping in the shower, install new valves for the sink in the bathroom, and set in a new toilet. He did a good job on all of this, as well. We're largely happy with the laminate. It is good quality, and was overall well-done. After the installation, there were a couple of areas where the laminate didn't lay flat. Bill sent his crew foreman out to correct it. It isn't perfect in a couple of places, but is much better after the adjustment he made. The shower was done by Bill himself, and he did a pretty good job. There are a few uneven tiles, and one area in the corner of the shower where water pools up, so you have to squeegee it to the drain to avoid standing water. The shower floor slope angle could, therefore, have been better. At Bill's suggestion, we hired an outside glazier to make and install the shower glass and door. They did a good job, although the "anti-spot" coating they applied was more expensive than we anticipated. We did have water come through where the glass door meets the wall, staining the baseboard, and Bill came out and put in a piece of silicone rubber there. My wife moved it to a better location, and it seems to be ok so far. We had a custom vanity made and installed by someone else, so Bill's crew couldn't complete the baseboard in the bathroom until that was done. Bill was supposed to come back to complete the job, but hasn't been back or responded to calls and texts for a few weeks now. The attached pictures are where the baseboard was left partially done, beside and behind the vanity. We found a small gap in the laminate in one bedroom, which was brought to Bill's attention, and was supposed to have been fixed. No action on that so far, either. Bill is pleasant enough to deal with, and was extremely responsive in the early stages of this project. We paid in full, on time, as requested. I am disappointed that he hasn't followed through on the remaining small issues. It leaves it "partially done". It looks like we either need to do this ourselves, or hire someone else. We are planning to remodel a master bath, and were considering having this company do it, however without the follow through, we're considering other options. read more

Flooring Direct Temecula - Unfinished bathroom baseboard - Carpeting Near Me - Temecula, California

See all

Initially I thought this was going to be THE ONE! The owner of the business called me within minutes of my inquiry online, I sent him photos and told him what my needs were. He educated me on what would be best (I have small kids) and I appreciated this. His price was literally half of Home Depot, score! Right?! I was ready to get measured and booked. But then I could not get a call or text back. I called the shop several times, left voicemails and even text the owner directly. I even called to ask if he was ok and make sure nothing happened bc I had never been ghosted by a business like this haha. Two stars bc I appreciate the lesson and some extra leverage to negotiate further but sheesh no call no show? I suppose that's a good sign that the economy is in full bloom since they must not need the business?? read more

See all

Seems to be a hit or miss with this business. Bill called me immediately after I put In a request for lvp &carpet installation for my 4100sf home. He suggested I come in his showroom to look at samples which I did the next day. Picked out a few I liked and the guy there (Roger I think) got him on the phone and scheduled me for an appointment the next day between 1 and 2. He also wrote down my address on a piece of paper. I got home and immediately called Bill to reconfirm our appointment. I also sent him my address again because I read reviews on here about him being a no show for scheduled appointments and giving excuses about not having the correct address etc. Unfortunately the bad reviews are accurate. Bill never showed up or called to reschedule. Nothing at all. Thankfully he showed he is kinda unreliable/disorganized early on in the process before i have signed any contracts. In as much as I want to get a local contractor to handle my flooring needs, better to get someone that's reliable even if they aren't local. 1 star for the initial communication. read more

Flooring Direct Temecula - Carpeting Near Me - Temecula, California

What a great experience !! Bill was sooooo responsive and his guy Juan handled my small job like a champ ! Fast and high quality ! Will definitely keep calling them and referring them out when flooring is needed !! Pad and quality of carpet was top notch !!! read more

Bill and his crew were very nice and did a good job, or so I thought. If you have no problems you are safe to go with him, but if there is a problem with your flooring good luck. I have over $7,000 worth of Luxery Vinyl Flooring that is buckling. Bill says it is the flooring material he installed not his installation. I had extra boxes of material and he would not even replace the areas that were buckling. I am now taking him to court after 3 years of getting no where. There was an indepentant report done by the manufacture of the flooring to see what the problem was. It was to be given to Bill a week after the guy was out there. I was told to ask for, it which I did but he has not given it to me. read more

Flooring Direct Temecula - You can see the floor is not laying flat. It moves up and down when you walk on it. - Carpeting Near Me - Temecula, California

Spent over $15,000 with this guy early last year, horrible communication, they don't do their own installs, rather subcontract random dudes that probably would do it for 1/2 his cost if you found them on your own. I remember the process was very hectic, very poor communication, very poor workmanship, and lots of corner cutting, no pun intended. Him and his son have a dirty attitude, they're nice until you fork over the money, after that all customer service is out the door. I advise you find other reputable people and cut out the middleman, save yourself a ton of money and get a better result. read more

Great service and communication. I had my entire house done with porcelain tile and Bill gave me some great ideas and was extremely helpful in choosing the tile I ended up going with. The installers, Eloy and his crew arrived and installed the tiles in 11 work days. They absolutely knew what they were doing. Bill's business is super busy and I can see why so it may take a bit to get a reply from him but he always will. After the job was completed, he came and did a final inspection to ensure I was satisfied or needed anything else done or fixed and advised to let him know if there's any issues later. Thanks Bill! read more

See all

Great local business with very good customer service and good installers. Much better pricing then Home Depot. We had carpeting put in, and a seam in one area showed up a few days later. We were told that it wasn't uncommon and to give it a couple of weeks for the carpet to ease. It didn't work so they sent promptly sent their installer back out and he did a wonderful job. My ONLY complaint was that the way the carpeting was installed it scuffs the baseboards a little bit- on my baseboards that were installed 10 years ago and have normal wear and tear it was not noticeable, but where I just installed baseboards 9 months ago it was very noticeable. I would use them again knowing this, and probably just put painters tape on all my new baseboards a couple inches up from the ground. Again, overall I was so pleased with the work and the customer service I would still totally use them again and recommend them. read more

Flooring Direct Temecula - Perfect seams at threshold - Carpeting Near Me - Temecula, California

See all

I would definitely recommend Flooring Direct Temecula to my friends and family (which I have). Before I start any major project, I do my due diligence and get multiple estimates. My estimates are not only for cost benefits, but for responsiveness, friendliness, quality, etc., and Flooring Direct surpassed my expectations. The salesman, the installer, and the owner were all very nice, competent, and responsive to our wants and needs. Highly recommended them and any future we may have, we will definitely use them again. read more

We were pleased to find Flooring Direct to replace our carpet and to add Vinyl flooring in our upstairs bathrooms. We took advantage of their free in home Design Consultation and were able to choose our carpet and vinyl flooring and have it all installed within a few weeks time. We were very happy to find a family owned business with highly qualified flooring experts and installers! Jose and Adrian our carpet installers worked very hard and did a top quality job as well as the young man that installed our vinyl flooring. We are 100% pleased abd highly recommend Flooring Direct Temecula! Thank you for helping us upgrade our home ! read more

Flooring Direct Temecula - Bathroom abd bedroom - Carpeting Near Me - Temecula, California

See all

So we hired them to do a 25,000 job. Bill the owner advised us to call him if there are any problems in the future and advised him we have a very minor repair. Called him hundreds of times and numerous texts and have the screen shots. Please do all yourself a favor...DO NOT DO BUSINESS with these people you will regret it. Disgusting customer service and unethical business practices & then he wonders why does he have so many bad reviews and charge backs. Garbage business like the owner. Lucky I didn't have time to go in his garbage store and look for him. read more

Great Flooring Company - excellent service and reasonable pricing. The installers did a great job and I couldn't be happier! Thanks to Bill and Billy for taking care of my flooring needs, will definitely use Flooring Direct Temecula for my next project! BMC read more

Yes, did a great job. Moved furniture out and back. I have one more room to go later.

Bill and his team were great. We needed our entire upstairs done quickly before move in and they got it done in a professional and timely manner. Fair pricing, flexible, quick problem solving because our floor had some funky features, and helpful to have a knowledegable resource as this was our first time doing a project like this of any kind. Definitely would recommend. read more

See all

We love our new floors! Thank you Bill and the installer did a wonderful job! Dean and Rita read more

Flooring Direct Temecula - Beautiful flooring - Carpeting Near Me - Temecula, California

There was a misunderstanding with the manufacturer Not flooring direct, and everything has been reconciled. I appreciate bill for straightening everything out! read more

Billy recommended us to get Laminate instead of vinyl flooring for our loft and stairs. We love it so much and it only took us 2 1/2 days to get them installed. We had carpet before, and they made it before their deadline. We purchased it and installed it the very next week. Recommend to all my friends and family here in Temecula/Murrieta area for sure. read more

See all

Be sure your floor is already level PRIOR to working with this provider, the owner indicated that they do not level floors. (There is a tolerance requirement from most flooring manufacturers that must be meet or the warranty is void) read more

Flooring Direct Temecula - Response - Carpeting Near Me - Temecula, California

From first conversation Bill was great He came to the house brought samples very patient while we made our choice His price was exactly what we told him our budget was Installers came quickly and Juan and his assistant were amazing Quick tidy and professional Bill responded to my calls and texts promptly Great service and a pleasure to deal with read more

We decided on remodeling and our search led us to Bill. Not only did he do a fantastic job on our flooring, he took care of our master bath, downstairs bathroom and kitchen backsplash. The end result is fantastic. Throughout the process he listened to our needs and assisted us with making the right choices. Don't hesitate to seek his services. I attached a few pics of the master bath, kitchen and the floors for your reference. Best of luck! read more

See all

We recently had luxury vinyl flooring installed by Bill and his amazing team. This was the second time we've chosen Flooring Direct, and that is certainly not a coincidence! From the first phone call to the follow up from Bill, it was like working with a friend of the family, that is the level of care and professionalism. Unbeknownst to us, our slab wasn't level in an "add on" bonus room, which made for lots of additional work for the crew. I felt badly and offered to compensate them, however Bill would not accept any more than our original contracted cost. The job was done in just two days, Bill was helpful in my selection of a fantastic material, and our new flooring is a game-changer, IM SO HAPPY with the outcome I would give more stars if I could. Thank you Flooring Direct, keep up the great community service! read more

Very satisfied with our floors! They have a variety of options. We purchased a new build and wanted the floors done immediately after getting our keys and before we moved in. Bill and his team were in and out in 4 days! Removed all the old carpet/sheet vinyl and put the new laminate floors/baseboards in. Very impressed with how quickly they could get it done. Bill was really great to work with - answered all my questions and had great communication. We are definitely calling these guys again to do the 2nd floor in the future. Highly recommend!! read more