We are very happy with Southland Carpet and Flooring! After living in our home for 25 years, it was…read moretime to upgrade and replace our old flooring. The finished product is beyond our original imagination of what it would be! The crews that did the demo of our old flooring and installation of our new luxury vinyl plank and new carpet were exceptionally talented and we couldn't be happier. Rainee, Liz, and Bryce guided us through each step of the process and made the project as simple as possible. We highly recommend Southland Carpet and Flooring to anyone who is looking for good quality flooring, expert knowledge and craftsmanship, and everything at a fair price. Thank you all very much at Southland Carpet and Flooring for your service and making our home look beautiful! We truly appreciate you and the service you offer!

I am very upset with this company because I did not get the padding I was told and promised I would…read moreget! After the job was finished and paid for then they were honest about not using the soft memory foam pad we chose and wanted. They never mentioned they were using a different pad, not on the phone or when we went to the showroom and spoke to them in person. They assured us we would be getting the same memory foam as we had purchased before. I still do not believe that the pad, they chose to put in was a memory pad because it is as hard as a cement floor. It is like walking around in the most uncomfortable and painful shoes and you can never take them off. All I wanted was soft padding and they failed me! There is no way to rip it out and replace it at this point. We rented two storage containers and paid a moving company to take everything out of the house and put it all back. Who is going to pay for that?

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

I talked to several vendors and eventually I chose IZ Flooring…read more They did pretty good job and I'm very happy with them. I'd use them again if I have future needs

We had a terrific carpet buying and installation experience with IZ Flooring. We did our research…read morefirst and shopped a few different companies, but we ended up going with IZ Flooring due to their fabulous reviews and because of how quickly and professionally they responded. First, our rep Robert came to our house with tons of options and suggestions. He was able to give us a wide variety and help us select something that uniquely fit our style and budget. He was easy to get a hold of and responded quickly with any questions we had. When we came to the showroom, Robert dopped everything to lead us through the selection process. We could tell he was highly knowledgeable and much more intent on making us happy rather than upselling us on unnecessary products. When instillation day came our installers, Miguel and Israel, were also very professional and highly knowledgeable and skilled. Rarely have I seen harder workers than these two! Their attention to detail--such as lining up the carpet pattern on the stairs and making sure the cut pattern on the risers were balanced--was impressive. The entire job, including moving large furniture, was completed in two days. We couldn't be more pleased! We highly recommend this team for high quality products, professional treatment and advice, and an impressive installation experience.

After an unplanned kitchen remodel because of an undetected leak behind our dishwasher that…read moreinsurance wouldn't cover, my husband and neighbor set out to put all new cabinets and flooring in the kitchen. I didn't want different flooring in the house and we decided to redo all of the flooring in the house. They got through half the house, and then my husband raised the white flag of surrender and that's how we met Jose! I found him on Yelp and reached out. He got back to me that evening (on a weekend!). The next day he was at the house scoping out the project and giving us a quote. You can tell he is very knowledgeable about flooring and understood our situation while trying to be concious of our budget. He was punctual, worked very hard, and communicated with us throughout the whole process. He's a very hard worker and takes pride in his work. We wouldn't hesitate to refer him!

Jose knocked this job out of the park... if you want quality work from a knowledgeable professional…read morewho knows his flooring, call Jose. He did a fantastic job on our floor... I'm definitely looking forward to doing more business with him. Thank you again Jose!

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

They were very professional and gave us quote on the spot, easy to reach them, Ryan was very…read morehelpful!!

We are very happy with our experience with Golden State HRR. Chad came out and designed our remodel…read moreand created a clear picture of what to expect for all the renovations that we requested. Two bathrooms and kitchen and lots of stuff in between. Mike followed up with the extremely friendly, skilled and professional team to bring the design to fruition. Kari was very helpful in our design layout and hardware. Valerie was great on answering questions and setting things up to run smoothly. We had endless questions and concerns during and after our remodel and we always got them answered setting our minds at ease. As with any intensive remodel it comes with stress. The team was always patient with us and reassuring. They were professional on every level we highly recommend them for any type of remodel or renovation you may need or desire. We know we can always call them for questions we may have in the future.

I needed to get bids for a kitchen repair after a major leak and they were very responsive putting…read morea detailed bid package together. I also wanted to give a special shout out to Eddie C. for getting by to me immediately to answer all of my questions.

Chris and his employees are great! 8 yrs ago he did all our flooring and has come back for…read moretouchup's and fixes. Thank you very much! We are grateful to have honest, hardworking companies like your's that last due to work ethic's and integrity!!

Wheelchair user here. Just got finished with my laminate floor installation with Chris! We found…read morethe flooring that matches the kitchen; so now everything is matched and flushed. Posted before and after pics. Really appreciated Chris and his crew! Installed wooden laminate flooring for two bedrooms and master bedroom. Work only took two days! Cost for materials was very fair and for labor and quality was super fair! Would recommend!