I had my vehicle towed their for diagnostic and repair. My car sat in this parking lot for a week…read morewith no communication on when they would get to it. I use to have good service but not much communication or potential assistance on estimate timeframe. Ended up towing somewhere else. I need my vehicle.

Very honest and organized. They communicate what needs to be repaired and what repairs can wait and…read morethey don't try to fix things that aren't broken. I know if I make an appointment with them and drop off my car in the morning, they have it done by the end of the day. They're fabulous.

Anytime an auto shop tells me there's no charge after having my car for well over an hour. They're…read moregonna get five stars. Not only did they fix the small problem, but their service is excellent as well. I was hesitant to do business here after it changed hands but other relatives have had very good success also

Brandon and the team at Dave's Garage are unbelievable, going above and beyond when it comes to…read moremaking sure you're well taken care of. They are the best in Traverse City hands down. They gave me a loaner to use while they worked on my car and they were fast and efficient. They don't overcharge and they never talk down to you. My best mechanic experience hands down. Can't recommend them enough!!!

Always the best service for my car and they treat me respectfully. Fabulous, have and will always…read morerecommend them to any female looking for a mechanic.

In addition to being great mechanics, these guys are honest and fair…read more We have several older German cars that Lakeside Automotive has worked on over the years. If you've never experienced out-of-warranty service before, it is far different than 'dealer service.' So many weird little (and big) things crop up that rarely do within the first 3-years of a cars life. The typical dealership will replace every part they can -- at full list price. Lakeside actually provides sound advice as to what 'must' be replaced versus what can wait a bit longer. They also have far better rates than any other shop or dealership I've found. They've never given me bad advice and have always done great work. I rarely post reviews because most businesses are mediocre. Lakeside is truly among the best. If you really like your car, there is no better place in the area to get it serviced.

Awesome service! Fair prices, reliable quote, informative mechanic, and overall a pleasure to do…read morebusiness with. I'd you need to make your car look brand new. It is a ways out of the way from Traverse City so it could pose extra if you need to tow your vehicle there but much better service and price compared to the majority of repair shops within Traverse City limits. Would recommend this place.

The owner Matt did a great job repairing my work van. Not only does it look great but the work was…read moredone on time and on budget. My van is my business so having it done quickly and on time was very important. Auto Craft hit it out of the park. Hopefully I won't need more work done in the future but if I do I will be calling them again!

They got my van repaired in a timely fashion and a fair price and they also have coffee and water…read moreavailable in the waiting area. Nice people and highly recommend!

Friendly and HONEST!!! We All know it can sometimes be tricky to find a reasonably priced honest…read moreshop any where, but I've found one in Traverse City and felt you all should know about it. D&W used to service transmissions for a small mechanic shop I worked at in Leelanau county, so I've seen them do over 40 transmissions in my short time as a mechanic. We never had a problem with any of their work! Not a single tranny, and I'd be willing to bet that's the norm for Wayne and the D&W crew. So now, when the trans in my plow truck finally had had enough, I confidently took it to D&W. Wayne took me for a diagnostic cruise in my truck so he could explain what was happening and what would have to be done for repairs. It's great that he took the time to help me understand how and why! I do most repairs on my vehicles, but transmissions are over my head, can't thank you enough D&W!!

Had a problem with my front end. It was in and out within 2 days. The work was top-notch and the…read moreprice was very reasonable.

Helped us out when our van broke down on vacation. Got it in when nobody else would, diagnosed and…read morefixed a huge job. Very kind and honest. Thank you !

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

The estimate went well. We wanted the estimate to replace rocker panels that were rusted out. The…read morepassenger door also needed to be replaced due to rust along the bottom of the door. Our Dodge Ram 1500 is a 2014. The estimator didn't want our business because the total was $32,685. Not worth his time or ours.

Rude and incompetent. Extremely overpriced. 550 in labor to change an easy to reach O2 sensor and a…read morevalve cover gasket. Then there's the mandatory 150 for the computer scan. This place is a complete ripoff. Oh and the check engine light came on right after I left and the misfire issue wasn't corrected. Highway robbery. Avoid these crooks

I had called them and made an appointment to get my front brakes done. The day of the appointment I…read moredropped off the car and went to work. When they called they said both front and rear needed replacement, which I suspected, but I told them I only wanted the front done because I couldn't afford both and the front are more important. I picked up the car after the shop was closed and discovered they had completely disregarded what I had asked them to do and replaced the rear brakes. I called to complain and the manager told me they did what they thought was more important and what I asked for didn't matter. Never again.