My car overheated and JPM was able to take it in right away. John thought my radiator might need…read morereplacing and let me know it would be a few days. I dropped it off on Friday and got it back Wednesday, and as it turned out, one of the fasteners had rusted through so it only cost me $100 instead of the $500+ he had first quoted. So that was a relief, though I'm not sure why it took four days (not counting the weekend) to fix it. Still, I'm very happy with the quality of the work and information regarding what to do if my car overheats again.

While traveling to our RV vacation at Interlochen State Park, the front brakes on our Ford F-150…read morewore out to the point that the pads and rotors required replacing. The State Park Ranger recommended John at JPM Auto. I called John, described what I needed, he called his parts supplier and ordered the parts. I dropped the truck off the next day expecting to be without my vehicle for a few days. About two hours later, John called to say the job was done and I could pick it up! I went in the following day to pick up my truck and pay the bill. The price was very fair. Actually so fair I'd have all my vehicles serviced there if JPM Auto wasn't 6 hours from my home. Great people, honest pricing and quick service. Don't hesitate to visit JPM Auto if you need your vehicle serviced, they are spectacular!

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!

Rod and Mark are very nice but think nothing of keeping a vehicle for an extended length of time,…read more Don't know if they overbook or take care of locals first. Just do not plan on your vehicle back soon if you drop it off.

We had a car emergency on a Friday afternoon and everyone was so helpful and got us back on the…read moreroad in two hours! Highly recommend!

I bought a car from them last summer, and they were incredibly accommodating and friendly (also…read morevery patient).

Took our 2025, X5,M60 in for a few very minor problems. Ken was our service rep and he was…read moreoutstanding. He kept us in the loop on what they were doing with the issues we presented them. We have bought into the detail program and were in need of a good cleaning. Because we didn't give them enough lead time they couldn't accomplish the detail, but offered to give the vehicle a good wash. The only reason they didn't get 5 stars was because the wash was lousy. Bugs left on the grill and windshield and the door jams were still dirty. Oh almost forgot the wet floor mats.

New Garfield Auto performed a complete brake job on our van…read more1.5 years ago (21,000 miles). They replaced calipers with rebuilt ones (why not replace with new calipers??)in which one caliper failed and caused premature wear on the pads and rotors. The pads were worn down to the metal forcing us to need another complete brake job on the rear brakes again (in 21,000 miles). They also did not properly run the brake lines or bleed them correctly. We attempted to work with Garfield Auto to come to a resolution but they were not interested in helping us. Very poor customer service and poor workmanship. I highly advise avoiding this Auto service center.

My wife took our Jeep Commander in for some front end work recently. They did do a good job on the…read morerepairs and it was relatively inexpensive, but it was their putting everything back together that has me extremely t'd off right now. When the tires were put back on the lug nuts were tightened down so tight that they were nearly impossible to get off. Actually, one is so stripped I'm going to have to take it to A DIFFERENT SHOP to get removed. They obviously used the air ratchet to torque the bolts down. How do I know this, because I'm a 215lb adult male who had to stand on the freaking lug wrench and bounce to get them to turn ever so slightly. I shouldn't have to stand on the freaking lug wrench and bounce to get them to turn, I should simply be able to use arm muscle and body weight alone to remove the lug nut. What if my wife were had a flat in the middle of a no-cell reception area and had to remove the tire herself? She wouldn't have been able to that's for damned sure, and she should be able. Over tightening lug nuts can strip bolts, weaken the threads which can cause the wheel to come loose or off, or warp the brake rotor causing brake failure. All of which I'm sure Garfield Auto Center knows, but I mean we were a customer right, maybe what they do know they think that we don't know, maybe they think we will take our vehicle in for them to fix when this happens. I won't. My wife won't, again. And I'm hoping this review will cause you to think before you go to them. Maybe I should give them the benefit of the doubt, maybe it was a new guy working on the Jeep, maybe they were in a hurry to get to lunch or end their day and just used the air gun. Well, maybe my wife was taking my children to Grand Rapids for the day and lost a tire on US131 doing 75MPH. My families safety is more important than their excuse. I won't be back, and I won't recommend them to my friends, family, coworkers, or even my worst enemies.

Excellent and reliable service every time. You can, plan ahead. This is a very busy shop.read more

Paul really knows what he is doing, and prices are fair. I've used their services several. Times…read moreand I will continue to do so in the future.

I have a 14 year old vehicle that is in exceptional shape that I bought in my former state. With…read moreMichigan's salty roads and my desire to keep this vehicle as long as possible I invested in an undercoat. GTU reassured me that the underside was still great and worth getting undercoated. I'm an inquisitive person and had a few questions about the process and the after appearance. They were so gracious and polite answering them. They never made me feel like an annoying human. Plus, free touchups in 2 and 4 years. They have been open for 10 years, I believe they will be around that many more...I hope to still have my car as long too!

The level of customer service and attention to detail that Chris provides is second to none. I…read morewould highly recommend the service he offers to anyone who needs their vehicles undercoated.

They did a great job at helping me find a hard to find cleaner for my boat. It was ordered and…read morearrived in a few days for pick up.

Very helpful, courteous, friendly and knowledgeable. Plus fair and competitive pricing. Will always…read morebe my go to parts store. I would be happy to recommend them to anyone and not worry.