Highly recommend this place, I unexpectedly got locked out of my apartment on a Sunday morning and Steven was amazing!! He was able to unlock my door in less than 2 minutes. What a lifesaver!! read more

Great work, a lifesaver making replacement keys on our Lexus!! We lost the key and eh was able to make new ones.

I needed a replacement for a lost spare key for my 2021 Lexus. I contacted A1-Locksmith in San Mateo. The response was prompt and my questions were answered. Steven was able to make the duplicate for half what the dealer would have charged. It was pleasure doing business with Steven. I will likely call him again if I have other lock needs and would recommend him to others. Jerry read more

Steven did a great job making me a new set of keys for my car. He also went above and beyond diagnosing a weak battery and cleaning it up for me. He was polite and friendly. Thanks, Steven! read more

Steven came out to rescue us replacing front door lock after our handyman stopped working because the old parts was a little complicated than he thought. Please do yourself a favor, hire the right person the first time to save you money and time! I highly recommend Steven, he had over 3 decades of experience and he is good at doing what he does. 我的handyman 修理我的大門鎖修到一半突然説無法修了??! 非常幸运我找到Steven, 一位鎖匠老師傅, 快速回應我來幫忙. 他非常有经验和快手.我非常滿意他的服务. read more

Steven made a push start transponder key for my 2017 Lexus and saved me over $200! I am having him make a hard to find extra key for my gun box too. read more

Fast and helpful Replaced several keys and a lockbox Will gladly call again thanks again read more

Excellent service on a Saturday night. Our door lock fell apart unexpectedly, and he came to the rescue. Everything works well and it looks much better than our previous lock/handle. read more

Steven came out and helped us out with a front door lock. He was very kind and knowledgeable! Great job...highly recommend.

Locksmith help me with my alarm key control it was broken dis a great job i really recommend for any car key issues

I absolutely recommend this business that is owned by Steven! I locked myself and was beyond stressed out. Beyond. He arrived within the hour. Very prompt. He was working with a very, very old lock. He has tricks because he has so much experience in the field of business. He knows what he is doing. He literally got the lock to open in less then 5 minutes with a trick he knows. It was amazing to watch! I will use him again in the near future. Thank you Steven for your expertise. Its appreciated. read more

Steven came within 30 min on a Saturday afternoon and unlocked the car in 5 min. He was wearing a mask and very pleasant to talk to.

Replaced and installed one lock for our office and charged us 700+. We asked for how much the lock cost, but couldn't give us the answer as to why the cost for one lock is at $700 which doesn't make any sense. read more

I locked myself out of my apartment in the early morning and on a holiday. I called multiple locksmiths and no one answered -- until I called Steven! He came out and I was back in my apartment within an hour. Not only did he get me back inside in record time, but we had a fun conversation to boot. Super nice, super responsive, couldn't recommend more! read more

Share review Embed review Write an update Edit review 6/8/2020 Steve, the owner is an excellent person. He responded to calls promptly. He is the guy you want to hire to fix your key issue. He is so knowledgeable and know what he is doing. He is very patient, kind and helpful with your needs. His customer service is excellent. He won't just take your money without making sure your issue is solved. It's not easy to find a person like Steve who is so caring to his client's needs. I would recommend to anyone I know for his service. He is not the kind of person who just want to make money but didn't care about customer's satisfaction. If there is a 7 stars rating, I will definitely give it to him. read more

I locked myself out of my apartment on a Sunday (sad face). Called A1 & someone answered immediately and was at my place in 45 minutes--as promised. The locksmith was friendly and professional and moved fast. Turns out he had to drill the lock, as my previous lock was new and couldn't be picked. Throughout, he explained the cost to me and gave me options. I decided to have him replace the lock completely, as I am not very handy. The whole thing was pretty expensive, but I knew it would be, as it was Sunday morning & overtime rates kick in. Many services aren't even open on Sunday. I feel like A1 was upfront with me about their cost. If you want efficiency, skill, and professionalism, you get what you pay for. I definitely recommend this locksmith. read more

I really don't recommend this terrible service to anyone. Forgot the key inside my house and called this service for help. But he didn't help anything, either opening the front door or the back door. Highly doubt his professional skills. Even worse, he charged me $120 for just coming here! Tried to argue with him reasonably, but he didn't listen at all. I had no way, but paid to let him leave. I usually don't leave bad reviews. But he really made me feel upset. read more

Steve has helped me probably too many times to count. A Yelp review is long overdue for him. When I was 18, locked my keys in my car, and had to be in class within an hour, Steve came to my rescue, and he had everything with his since he has a mobile van too. He helped me re-key my house after a break in, and even helped re-mount the doorbell that had been knocked out of the wall. Two thumbs up! Only locksmith in the bay you need to know. read more

We locked our keys in the trunk and called to get the keys out of the trunk. We told Steve what happened and asked for the cost of getting the keys out of the trunk which he replied $155. He arrives and only manages to get the car door open, but not the trunk. He tried to charge us more to open the trunk even though we already told him over the phone we wanted to get our keys from the trunk and he gave us a price for that before he came. When we tried to ask for a refund since he didn't get the trunk open like he said he would, he had the audacity to LIE to us. He said the $155 charge was just to get the car open and not that he would open the trunk but he never mentioned that during the phone call prior to his arrival AT ALL! If he was going to charge us just to get the car doors open he should have told us there may be additional charges to get the trunk open as well but he doesn't. He knew what he was here to do and gave us a price to get the job done so I don't know why he tried to charge us extra. This whole experience just felt like a BIG SCAM and I would take my business elsewhere. Steve is not trustworthy and I will NEVER use it again. read more

Called them on a weekend because I was locked out of the house. Steve, the owner, was upfront about the price and there were no surprises. It took him a while to get here on the coast because of the weekend traffic, but he called a few times to update on his ETA. Upon arriving, he found out that the lock was a new un-pickable type, so he had to drill it. He also installed a new lock. He cleaned up the debris from all the drilling after he was done. He is extremely reliable, and very diligent. Highly recommended. read more

So I can't say enough positive comments about A1 Locksmiths. Called on Sunday because the front door handle broke. We could not use the door! I texted him pictures of the handle and he said he had the same one in stock. So on Monday the owner of A1 Locksmith came and fixed the handle. We now can feel secure leaving our house. He was on time and had to make a trip back to get another part. Felt he charged a reasonable price and did a very good job. The door closes much better and the handle feels very secure. read more

We have an office in Burlingame and one of our doors was accidentally locked by the janitors during the night. Guess what? There was no key available and we couldn't help our customers! I called and spoke with Steve, the owner of A-1 and after explaining our predicament he was kind enough to prioritize us first and come right out. Steve had the door open in literally less than three minutes. No damage to the door, no need to replace the lock. Of course he used tools that I would have no access to and frankly would not have even known existed! I can't thank him enough for prioritizing our situation first, he even accepts payments by Square with was very convenient for our business needs. Just the fact that Steve is savvy enough to squeeze in an easy job before moving on to set appointments earned three stars in my book. His demeanor and kind attitude earned him the other two. Definitely recommend. read more

Don't call this place & ask Steve to replace your keys. He'll rip you off. I trusted the reputation here & saying all good about him. I called him on Friday & set appointment on Monday 7pm since service hours is till 9pm. He called on Monday 7pm said that he'll charge me overtime if I insist him to do that time. So I rearrange to next day, around 11:30am. But he showed up 2:30pm, without any apologies. He did jobs & had my credit card #. Next day, invoice & charged notice came. He charged $175 for rekeyed x 5, $16 for copies x4, $150 for one hour labor. On top of that, he charged me $80 for " Service call". What is service call??? Then add up to $421 plus sales tax $40. Total $461. I emailed & called him for inquiries without response. People shouldn't treat others in this way. Be careful with this guy. read more

Paid 150.00 for a key that did not work. Did not program the new key right. Then the guy kept saying something was wrong with the car. Very disappointed with their services. read more

Steve was the best locksmith I have had to call by far, and because of my job I've had to call many. He got to the house I manage quickly and opened 3 closet doors so fast it amazed me! I've had other locksmiths take 45 minutes just to open one door. read more

Thanks goodness for A1 Locksmith! They were open on Sunday when others weren't and they arrived within the hour to help unlock our front door. Our door is also quite tricky as the lock is very old, but Steve still managed to get us in without damaging/drilling the lock. Thanks for the great work :) read more

I just bought a house and asked Steve with A-1 Locksmith to make a house call to change out all the locks. Steve was perfectly punctual, arriving at our designated time. We reviewed my needs. He fulfilled them exactly as requested. He also assisted in repairing some damage to one of my doors. Anytime someone comes out to make a housecall for any service, you expect to pay a premium. The service was not cheap, but it was more than worth it. Steve decided to take things to the next level. While he was there, without me asking, he helped out by helping reset the dead garage door and also helped do some basic rewiring of some poorly laid cable from the previous owner. All in all, a perfect experience. I will be using Steve for any of my future locksmith needs. And maybe even garage door needs! read more

I used A 1 locksmith @ my home. Steven Gray was very professional and did a great job at a great price

Review is on the following: customer service, speed of service, price of service, overall experience Customer Service: I called to request pricing, but did not leave a message after a few rings. I received a call back within 2 minutes asking if I had any questions... that has never happened! Furthermore, Steve (owner) drove to me.. I did not know he could do that, but he does, and he was able to waive the fee as it was on his way.. that was extremely generous of him! Speed of Service: Upon speaking with Steve, he was able to come by the office, check out the keys needing to be copied and provide an estimate all WITHIN 10 minutes.. all of this; I did not have to leave the office building! Price of Service: Fair pricing for high-security key replacement Experience: GREAT! If I EVER need keys, I am going here! read more

$1,300 to rekey 4 doors. Steve said it took him almost 5 hours, which is impossible. It should take no more than an hour to do this work. Even at that price, he didn't ask what color locks we wanted and installed a hodgepodge of colors. The door in the bedroom ended up with an illegal lock (without a handle). Tried calling him to discuss the pricing and the poor quality, but he went radio silent. read more

Steve is amazing! I called on a Saturday afternoon needing assistance ASAP. Steve was kind enough to come within 15 minutes even though he had previous plans. He cares about his customers and loves what he does. My lock was a bit unique and Steve was determined to find a solution and did. He is a wealth of knowledge and did the job with an up beat attitude the entire time. If you have lock issues you need Steve! read more

Got locked out of my car after class and he came over pretty quickly. We spent the first 5 or so min trying to get into the passenger door when I realized that the only door with an electric lock (was trying to open the window switch) was the drivers side haha... He was pretty chill about it. read more

I just got my newest gun safe from A-1 Locksmith. A-1 was recommended by a friend of mine. Steve was very helpful in selecting the right safe for the guns I have. Since I live over a hundred fifty miles from his shop, I had to trust him in his selection and I am very satisfied with his expertise and knowledge of safes. He listened to me and understood what I was looking for in home protection. He shipped it fast & it was on my doorstep within a week! FIVE STARS A-1 !!!! Thank you Steve! read more

Total rip-off! Beware. Be sure you ask them to explain their (ridiculous) charges before they start working.

A1 Locksmith provided excellent service when I needed my house's locks to be changed and new keys made for my car. After calling around to several locksmiths I found Steve's estimate to be the lowest. I hired him for the job, he came out in the time frame expected and was able to complete the job in less time than estimated. He even threw in a spare set of keys for me. read more

I agree with the other reviews. Prices are way to high, and you can get a cheaper service if you make a few phone calls to guys that advertise on Craigslist. He is good though, he opened my apartment in less than 2 minutes. Too bad I didn't do my homework before calling him. read more

A-1 Locksmith in Burlingame charged me $200 to change the lock on my front door. The service was fine but their rates are 2x what you can get elsewhere. I complained to the owner and after some haggling he agreed to partially reduce the service fee. The refund check was promised but never mailed - even after repeated attempts by me to get in touch with them again. read more

I locked myself out of my apartment on a Saturday at 11am, thankfully I had my smartphone with me so I could google for a locksmith. The first hit on Google for "Locksmith Burlingame" is A 1-Locksmith, so naturally I called them. I asked for a price and they said $150!! Do note, I have never used a locksmith before so I have no idea how much unlocking an apartment door should cost. I don't know if it was because it was a Saturday, but surely $150 is wayyyy too much to pay. I did not use their services (actually got it done for $79 with a diff company), and I do not intend to in the future for the outrageous prices they are charging. read more

I locked myself out of my house and A-1 provided speedy, helpful service on a Saturday morning! Price was comparable to other local locksmiths. read more

Steve responded immediately to our being locked out. He replaced the lock cylinder matched it to the other door lock and saved us a heap of trouble. Highly recommended. read more