Travis came to look at an issue we were having with a septic tank. We were expecting the worst but he gave us the good news that we didn't really have a problem. I appreciate the fact that he was very quick to respond to a request for an estimate, but I'm more impressed with his honesty and his ability to relate to a customer. I definitely recommend A Advanced and will certainly call them in the future if I have any more issues!! read more

We've had 2 prior experiences with A Advanced that were very positive. Our 3rd visit was not so. It was on the heels of having our lines jetted to take care of a toilet and downstairs shower backing up. At the time, it seemed to have taken care of the issue...for almost 4 days, that is. The technician arrived as scheduled, but couldn't really tell me why he was going to use a camera to check the line that had been taken care of 4 days prior...he said he hadn't read the report to know much about it. His inspection of the line using the camera showed there was a separation in the line...again he couldn't tell me why this wasn't done on the first visit ,except to say that technician was focused on getting us up and running...for 4 days?! The total cost of these 2 visits was almost $1,000.00 and now we were being told an estimator was on his way out to give us that estimate. Although I received a text saying Bob was on his way, after waiting 3+ hours, he never arrived and after a call to the office, I was told he wasn't coming and Travis would be coming by the end of the day. Travis never showed up either. The next morning I called the office again and was told Travis had sent me an email with the estimate...never had it been mentioned that was the way the estimates were given. I checked my email several times and never received the estimate. I finally asked them to send it to my son in law. The estimate was $3000.00 plus what we had already been charged. Long story short, we decided not to go with A Advanced for a variety of reasons. A lot had to do with the nonchalant attitude of the second technician who used the camera. To not read a report on a call that had just taken place and now you're coming out on a call for the very same problem just didn't set well with us. That, and the cost after checking around were our determining factors. We would use A Advanced for routine septic tank pumpings, but would look at other companies for septic system repairs. Our final cost was significantly less than what our A Advanced estimate was. Some say you get what you pay for and that is very true. But we paid a lot less and have a line that is no longer separated AND it is clear. read more

Pro's: -Helpful and friendly, knowledgeably answered all my questions. -Offered to deal with the city for permits. -Answered the phone every time I called (even late night!) Con: -Bid for the job came in over $11,000.00 higher than the competitor who eventually got the job. Really wanted to use them, but I couldn't pass up the savings i got from the other company. read more

Within 45 minutes of my emergency call, they arrived on a rainy Sunday.. Early this morning, our septic tank backed up to our bathtubs. We are new to the Pacific Northwest and were not told about the tanks needing to be pumped periodically. Now we know. Very professional, with great attitudes and properly masked. We are in our 70's and appreciated that. They accomplished their task in a timely manner. The person that answered their phone was also very helpful and efficient. We were very pleased and will use them again. Sometimes when these events take place, I am fearful of what to expect , especially on a Sunday. But this time, we were pleasantly surprised. read more

Used Advance Septic last year. Because of Covid Took Months to get parts. When they finally got the parts did a good job with the work. Called the office after work was done to get final bill, asked them to make sure it was everything. Paid the final bill with my credit card. A month later they came back to me and said there was addition $500 + dollars owing. I told them that I had paid the final bill. They then proceeded to bill my credit card without my permission since they had the numbers from the original payment. Bank of America reversed the charges because they illegally billed by card without permission from me. They have now sent me to collections and told the collector that I had a NSF check and also have billed me for this. I talked to them multiple times about this and when I have them on the phone they agree they messed up. I would be careful using these guys since they go back and bill later after final bills. read more

I never leave poor reviews unless they go above and beyond poor service. Wasn't even the service, the gentleman that came by was great and helpful, the charges were criminal. We thought we needed our main tank pumped as we had just bought the place recently. They diagnosed it to be a clog in the main sewage pipe. All they did was jet water through our sewage pipe and clear out our drain by doing so. They charged us 850 dollars for spraying water through our drain. They had all these "fees" that were all hundreds of dollars. 300 for the service call, 250 for spraying the water, 200! For the "waste" fee lol. And 100 for digging 3 inches into the ground that took 3 minutes. Crooks crooks crooks. Stay away. I spoke with a neighbor who also said they lied to him about a "damaged" septic tank and he went elsewhere to double check only to learn there was absolutely NOTHING wrong with his septic tank. Don't give these guys your business they are criminal. read more

I called on a Saturday morning with an emergency. They were there by Saturday night. Charged me a super fair rate and worked fast and efficient. Matthew explained to me what was going on and told me how to maintain my septic tank better. Great service! read more

Please share! A Advance septic & construction services is not the company you want doing anything on your property or potential property. Back in September my grandfather who lives in Oregon had me call to send them out to inspect a septic on a property. Lennie in the office assured us that the only thing that would be done was the inspection and if any pumping or anything needed to be done we would be called and asked for authorization before anything else was done. She was told multiple times we would not be on the property but the home owners would let them into the property. Well unknown to myself or my grandfather the septic needed pumping to finish the inspection. Instead of calling and following the instructions on the work order the tech decided he was just going to pump it. Well the pumping was an extra 2,000$ that would have never been authorized since he had not fully purchased the property yet. So when I got the call for the bill I almost had a heart attack. Lennie and I talked for over an hour agreeing that it was not right and her tech was in the wrong but then he lied and said the guy on the property (not even property own but husband of property owner) told him to do it. Well news flash the owners of the property are my husbands family so I know better. So now they are trying to split the bill and charge my grandfather for original order and charge the home owners for the pumping! Like what???!! For one I was the one who called on my grandfathers behalf and they never called and talked to him to verify any of this being put in his name was ok. Mistake #1. The tech went against the work order mistake #2 and now trying to charge people who never ordered it I. The first place #3. So today I get this email from Lennie stating she is going to send the balance to collections. So they are going to fraudulently sent a bill for services that were not authorized to collections. Worst company ever!!! Do not use them especially if you are not there to watch them like a hawk! read more

It all went good but was billed $85 for 15 minutes they had to dig and then billed $11.79 For PPE which was a small mask and gloves which they wear anyway when they came before but now it is a excuse to bill extra. I'm in a business where we are required PPE when coming in contact with the customer and I would never impose that on them at this time and especially that much. I will be looking for a different vendor for sure. Technician not the friendliest and gave short answers that were mostly I don't knows. read more

To whom it may concern: My wife and I had a really bad experience with Advanced Septic & Construction. We own a rental property, and while we were out of town there was a plumbing issue. Our property manager had Advanced Septic & Construction come take a look. When we got back from vacation, our tenants were still having problems with the plumbing; two weeks after Advanced Septic & Construction had been there. So we paid two other plumbers to come fix the actual problem - one snaked the county sewer line, and the other redesigned the really old plumbing in the 1907 building so it wouldn't happen in the future. We then received a bill from Advanced Septic & Construction for $800. The invoice stated they pumped 350 GALLONS from our septic tank (we do not have a septic tank, we are on sewer), and jetting and fixing the pump. They may have jetted the pump, but they didn't fix it. My wife called to talk to the owner, I think his name was Mike... and discuss the issues amicably; informing him we would pay for the diagnosis but not pumping our septic tank (that didn't exist). He promptly threatened her, and told her that she better pay the full amount by the end of the day, or he would put a lien on the property, and then he hung up on her. Apparently, when you do bad work, or mix up invoices - it's not the companies fault, it's their customers. If you do need plumbing work, the ones we used that worked awesome, very friendly, and addressed and fixed our actually problem were: Conan's Drain and Cleaning, LLC - 253.576.7866 Or Charlie's Plumbing, 253.222.8003 read more

There have been few times in my life when I have been moved to tears and Bob Howard did just that today. My husband has been deployed 52 months of the 9 years we have been married. He is currently in Korea. We just received orders that he has to PCS to Ft Hood Tx. I put our home on the market last Thursday and it sold same day! With the buyers wanting to close in three weeks. The inspection was this past Sunday, and the inspector raised some concerns about small amounts of water being in the four year old home's crawl space. My real estate agent suggested calling this company. Mr Howard called me back within an hour and said he could take a look same day! He said that the water collection was completely normal and offered to email me a letter to provide to the buyer. When I asked him how much I owed he refused to accept payment for the brief house call. I couldn't help but start to cry. He told me he was a retired Marine and came from a military family, and that he was happy he could help. Our entire life has been turned upside down. I am having to leave my great career, what we thought was our forever home, and uproot our entire lives to move across the country. I was completely moved by Mr. Howard's compassion and genuine kindness, which has left me truly touched. This kind of customer service is what we as Americans grew to know and has become all most non existent in recent years. I cannot thank you enough for your kindness and putting my mind at ease. Thank you from the bottom of my heart sir. read more

I really wanna give this company a better rating but cant due to their billing error. The tech, jeremiah, was excellent! He was very knowledgeable and even reduced my service call. He got the job done and wrote me a bill for $300. However, I recieved two different bills from them. One bill was for $1,600.00 the other bill was $180. I called them to clarify. The receptionist told me what they're charging me for (things i didnt even have done). I explained to her that jeremiah wrote and signed me a bill of $300. Luckily, i still had a copy of it, so i was able to send her the bill of $300. She called back to apologize and it was resolved. Definitely keep a copy of your bill signed by the tech!! If i had lost my copy, i would if had no way of proving my bill was $300. read more

Hello, None of us like to think about our septic tanks and the function of draining them. However it is a necessary evil that has to be done. My tank has 2 compartments and one of the access caps is under a very low deck. I had a company out that flat out refused the job unless I built an access panel in the deck. The original company that had done the job in my earlier home ownership not longer really crawled under decks. Advanced came out and found the access in 15 minutes. They did the job the same day. Besides the deck issue, it was long overdue because of the above mentioned issues. Both gentleman who did the job were courteous and professional. My cost was not that much greater than a recent job my son had done. His tank was only a single compartment and he dug out the trench to the access caps himself. I am so relieved to have this obnoxious detail off my plate and grateful to Advanced Septic for taking it on. I am sorry about the other party's review issues - but I am satisfied and please don't discount the whole company due to one bad review. Sincerely, C. Adamson of Puyallup read more

These guys are worse than used car salesmen - I actually kicked them off our property after they blamed us for a problem that was under warranty and previously repaired by their company. We ended up calling the inventor of the system who had originally sold the business to them. He said the problem was not our fault and that if they wouldn't repair it he would....and he did. Saved us over a thousand dollars. I didn't have time to warn my neighbor who used A Advanced Septic - they told him he needed a new drainfield (which he didn't). It cost him a fortune and instantly had problems with it. Stay away from these guys! I used Drain Pro for a while and they were good but expensive. I use Economy Septic now - they are fast and cheap and won't rip you off. read more

A Advanced Septic were wonderful to work with. Jerry and Jeramiah were knowledgeable, professional, and very honest to work with. They were great communicators and were able to fix our septic problem and double checked to make sure things were working properly. Jeramiah came back after our problem was fixed and made double sure things were working properly. These guys are great. I would call them in a minute and recommend them for your septic designs or needs. read more

At first I was not very happy with the whole beginning to end process with this company. There was miscommunication and I was not happy. I was ready to nix these guys and take our business else where. Adell ( the foreman) came out personally and walked me through what was going on with what we needed and cleared up any confusion. He was very understanding and very apologetic about our experience. He asked that we wait to hear from the CFO of the company about our complaints before going else where. When we did get the call from the CFO he also was very sorry and asked if we would give them another chance to redeem themselves. So we did and when Cassie , the awesome master electrician and Adell came out, they were outstanding and a very awesome team. I wont exactly say how they redeemed themselves, but I will say I would recommend them again. They made it right with us and we are very happy. read more

We had only been in our new home for a month when our septic alarm went off and we started having back up in our drains. We called A Advance to come check it out. I was a little worried because although most reviews were good, there were a few bad ones that concerned me. However, Jerry the tech that came out was wonderful. Made it out within a few hours of calling, and was very knowledgeable and even explained things about our system we didn't know. Turned out to be just a bad float, an easy and inexpensive fix. Later that night our alarm went off again! We called Jerry the tech directly since he had called us prior to his arrival and he said he would call his company and let them know of the problem and would take care of it tomorrow. He arrived early the next morning and it ended up being a float getting tangled up with another. He was very apologetic and took care of it free of charge. Septic problems often are expensive fixes and very stressful. Jerry and A Advance Septic made it so much better. We will definitely be using them in the future and are recommending them to friends and family read more

I can't say enough good things from the help this company was to us during a very stressful situation with our septic backing up into our house on a Friday evening!! From my desperate phone call to the two very knowledgeable techs arriving on time we felt totally at ease. Right after scheduling them to come out (which was within two hours on a Friday evening) the company sent us a text with a picture with name and description of the service tech that was going to be coming to take care of us which we thought was very professional. This is our first home with a septic, in fact we almost didn't buy it years ago because of all of the septic horror stories we have heard. The techs not only took care of the problem but more importantly they took the time and educated us about our system and how to actually care for it properly in the future! Thank you for helping us through our worst nightmare!! We highly recommend this company!! read more

A Advanced Septic & Construction Services - Plumbing Near Me - Auburn, Washington

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All of these high reviews concern me. This guy is greedy and sketchy. We just moved into our new home and called this company who the previous owners used to pump the septic and put a new pump in. They charged the previous owners 3k for that. We called him saying our septic alarm was going off and he said he will charge 3k to come back out there and fix it. When he messed it up. Make sense? I think not. We asked him direct questions and he danced around the subject with his bogus septic terminology to make us think we are dumb enough to overpay him to attempt to fix his mess when he should have come and did it for free. Anyways we called Kelly Earthworks in Olympia and they fixed it for less than 1/3 of what this dumbass wanted! Be smart and don't fall for their bs. They are a scam and they purposely fuck your system up so you can hire them again to "attempt to fix it". These boys will milk you dry and make you cry. read more

We have used A Advanced for around 8 years for our annual inspections. The employees have been friendly and the price was lower than others. The last time they came out we were told that we had a clog that needed to be cleared. We were told it would be an easy fix and would cost around $200. Someone came out and then told us that he wasn't able to clear it and he would need to call in the experienced guys. I paid him and then someone else came out and cleared it. We then received a bill for almost $500. We were not told that this return visit was going to cost more than what we were originally told. When we called to ask why it cost so much more we were told they actually left something off the bill and it would be an additional $200. I understand that septic system repairs are expensive, but communication is important. It would have been nice if they had given us a heads up that we'd be paying an additional $660 after we had already paid around $470 for the inspection and failed jett. While talking with them, they made my husband not feel confident in their work (they said something about rigging it up) and we noticed a continued smell in our septic area. For peace of mind, we called Flohawks to do an additional inspection. Come to find out, the part of our system that aerates had sunk down from the ground settling and air was not getting to the tank. The guy from Flohawks told us that he could tell from how warped the pipe was that this had been a problem for a very long time. Once it was fixed and running, the sewage level dropped back down to a normal level and the smell went away. The Flohawks guy also noticed that an alarm on the system had been turned off and had painters tape on it from when we had our house painted over the summer. This should also have been noticed during the inspection. When my husband called to let A Advance know about how they missed the disconnected blower, instead of an apology or questions for better understanding, he was told that it absolutely could not have been possible and that we better be careful if we take our business elsewhere because many are not Fast certified. We then looked up the list of fast certified in Pierce County and there are at least 30 companies. We will not be using A Advanced again and warn to anyone who chooses to use them in the future. read more

This company is fantastic. I called late in the afternoon and reported a problem with our community drain field that occurred when a large excavator rolled over and crushed the green risers. I spoke with ROBERT LEACH and he came the next morning and assessed the problem which was major. The very next morning at 7:00 he called me to let me know that they had already obtained DOH approval (required apparently to uncover a drain field) and contacted our HOA manager for authorization for the work. By 7:15, two large trucks and a crew of 5 were on the job. They worked all day and repaired the damage. I could not have been more impressed with their professionalism and customer service. I wish I could give 6 stars. read more

Professional, prompt, competitively priced. I will be using them for my future needs as well.

Do NOT use this company, they are absolute crooks. We called since they were used by the previous owners of our house and they had done the inspection for the sell. The technicians are all nice guys and we have a complicated septic system but essentially they sold us a new pump for a septic system that was disabled at least 10 years ago. When we discovered that this pump was not needed, the owner tried to convince us that we did need it and talked down to me and belittled the previous owners. They eventually did remove the pump and then only refunded me about 1/3 of the cost. I have called numerous times to try to receive an itemized receipt and no one calls me back...this has been going on for months now. There is absolutely no internal communication, even when they have a map on file of our septic system from the inspection-they still tried to convince us that we needed a new pump for a retired system. In this market, literally any other company would have to be better than them. And it turns out we just had a regular old clog that my husband was able to repair on his own. read more

My wife found water bubbling up in our backyard on a Friday afternoon, right before we were supposed to leave for a 2 week vacation on Sunday. In a panic, correctly figuring it was our septic system, she called A Advanced. They were professional, calmed her down, and the owner of the business came out the next day -- Saturday morning -- to take a look and give us an estimate. He immediately identified the problem and explained it to us in a way that we could easily understand. They're low pressure and give you a variety of options with pros and cons. It was clear that a lot of other companies would have tried to pitch a complete drain field replacement, but they were honest and explained why that wouldn't be necessary, saving me quite a bit of $. I picked them to do the work and they were super flexible with scheduling. They came out, showed us what they were doing, and were really professional. While they were digging things up I was hanging around, asking them to explain how the system worked. They did it without complaint and with good humor, which is probably hard to do when you've got some annoying homeowner peppering you with questions. They had to dig up quite a bit but really did a great job minimizing the impact on our yard when the job was done. I'll gladly have them do any work on our system in the future. When my tank needs pumping, they're the ones I'll call. read more

Used them 3 times, always good, fair, and fast! Very affordable and thorough, and never did any work that wasn't needed : )

Damon for A-Advance Septic was AMAZING! I had an issue with my septic tank and Damon was able to come out and provide excellent customer service and professionalism. It turned out, I didn't need to have my septic tank pumped due to that my circuit breaker was turned off and wasn't pumping on its own. Other septic companies wouldn't have taken the time to see if their were other issues, they would of came out and pumped my septic tank and left me with a bill. Very satisfied with the company and I suggest them to all who is in need of Septic issues. Thanks A-Advance Septic and thank you Damon for your knowledge and professionalism. read more

My septic system failed the inspection by another company who told me I need a new drain field. A Advanced Septic thinks it is repairable. Their crew is very competent and professional. It took a full day to get repair work done with job site clean. It has passed inspection. Thanks for the good work. read more

Had terrible experience - very polite on phone & customer service & techs were very nice too. The problems came from aftermath- our pipes had been clogged & we called A Advanced Septic to assess & clear the line & trouble shoot which they assured me they would. In addition they camera-d the line & were able to assess the area , but they assured me they cleared the line after doing flush test. 2 weeks later we had the same problem but had already called A Advanced septic twice & they did two separate site visits where they told me they cleared the line. Finally, I had a contractor's help to assess- after two failed attempts w/ A Advanced Septic to clear the line. They told me that what they did was comprehensive cleaning & we should be set for about 5-6 months & we can call them to replace the culprit-cast iron. 2 weeks later we had severely clogged lines & was able to get 2nd opinion who was able to clear the line after discovering that A Advanced septic never cleared it in their two visits. They merely pushed the clog to a different spot & punched a hole in a massive clog- which caused us to think the problem had been resolved. The point of contention w/ A Advanced septic is that they never really cleared the line & furthermore they misled us to think that they have cleared the problem comprehensively & could wait 5-6 months before doing the bigger long term fix- but we were forced to do it 2 weeks later because A Advance Septic didn't do what they told us they would- clear the clog for the forseeable future. This is unexceptable. I was also given false information regarding an inlet baffle which is nonexistent. There's a single pipe leading from main line to septic tank. Do not trust A Advance Septic. This is unacceptable service. They did not fix the temporary problem & when I followed up to clarify the work & inform the manager- they did not own up to the fact that they did not do a quality job. I asked for information & clarifications & they refused to admit that they dropped the ball in a big way & created a huge problem for me that had to be addressed in a different way w/ 2nd opinion & company. Do not use this company- not only did they not do good work, but they cost us more money & didn't offer anything to make the situation right & didn't provide true explanations when I followed up. They contradicted themselves & were able to get more money via two separate visits and I ultimately had to have the problem fixed a whole different way & w/ another company. Do not trust them they will smooth talk & justify & not admit to their wrong or make it right. Avoid at all costs- A Advanced Septic. They made the problem worse. read more

I had my septic tank pumped for the first time today. We have only lived here for 3 years and it was pumped out fully before we bought the house. I came home to a pile of dirt with the seal for the lid sitting on the pile. I had to call and find out where the seal came from if it needs to be put back on or did they replace the old one. The first time I called they said I had to wait for the office to get the paperwork. The second time I called I was able to talk to one of the managers and he said that the driver said we need to replace the lid. This is not noted on the paperwork and was not reported to my wife. I am not sure why anyone would not replace a lid that needs to be replaced. If you don't want to have to come home and find a pile of dirt and a lid seal on your lawn I recommend using another company. The only reason I used them was the good reviews on yelp. I hope other home owners do not make the same mistake. read more

Can't say enough good about this company. I needed septic repaired and every other company kept telling me it would cost up to 10 to 15 thousand to fix my system . A Advanced came out sucked out my system and with their modern high tech camera and tech devices were able to look down my drain fields and gave me a honest quote to repair and up date my system to make access easier for future needs they installed a filter system and and new access lids so no more digging up and trying to lift those heavy concrete lids.and repaired damaged drain fields. And all for 4 thousand dollars. The crew was very polite and professional. They keep area clean and keep me informed of their progress as they went along. Also would educate me as to the processes they were doing. The equipment they use is the latest in tech septic repair. GREAT company.GREAT team of employees. I will use no other septic company but A Advanced Septic now. read more

After pumping and inspecting my septic tank so I could sell my house, the guys from A Advanced told me that a small crack at the bottom of the tank must be repaired. They charged my an extra $1230.00 for four bags of concrete and about 90 minutes of labor to go to the nearby hardware store, buy the concrete, bring it back, mix it, and spread it around the bottom of my tank. These guys are crooks! read more

I'm thinking the negative reviews must have been from a different company. Nothing even vaguely resembles my recent, excellent experience with A Advanced Septic. We have had a septic system issue for over 5 years now, and we were needing to have the tank pumped twice a year. It was inconvenient and expensive. The company we were using insisted that our drainfield was shot, but I just didn't feel that they had even evaluated our issue enough to say that. I finally decided to look for someone else to take a look. I called A Advanced Septic. There was a little communication bubble the first time I called and my call was not returned. I was out of town for a week or so though, so not sure if I missed a message. When I got home I called again and their response was swift. Lamar asked for 15 minutes to review reports on our system, then called me back in 15 minutes. That same day Bob, and estimator, came to look at our system. He felt he knew what the problem was and that it could be repaired. He gave us a quote, and then explained that if the repair was not successful, we would not owe them anything. That was the first time I ever heard that from anyone for sure. The very next day a crew arrived at our house. Brian and Taylor were on time, polite, and able to explain what the repair would entail and about how long they expected to be there. Later that afternoon, the repair was successfully completed and I paid my bill, gladly. What a relief after 5 years at least of confusion and misinformation. I highly recommend that you give this company a call, and ask for their side of the negative reviews. They just don't make sense to me. read more

I'm not content with the fact that Yelp doesn't let me rate 0 stars since if there were one, I would do so without hesitation. These guys came out to my house to empty the septic tank and that's all I asked of them; then they charged me for pumping out two tanks and explained to me what they did but sounded like an excuse. The tech that comes out and does the job overcharged us on many things and what could have been around $500 from other companies, ended up being more than $1100. Then they came out again and had to fix something for ~$100, which I understand but the first bill that they left us was unreasonable and quite frankly upset me a lot. Please, if you're reading this review, there are far better companies out there that can do the same job, if not better, and charge you for far less price. I even called to ask about it but they changed the subject and pretended as if there were nothing to do about this problem. Please think about it one more time before calling this company to have your service done. I had to spend extra $500 compared to other companies' work. read more