Septic drainage. They were polite and very knowledgeable. They're coming back to install risers.

We needed an emergency septic tank pump out on New Year's Eve. We called around to several septic tank companies and mostly got a recorded message to call after new years or leave a message. A advanced septic and construction had a real person answer who scheduled next day service. The technician on call had a long day and was 4 hours late but worked into the night and finished in the dark, restoring our plumbing malfunction. He did a complete evaluation, took no shortcuts, and explained every step of the way what he was doing and why. Obviously, with a house full of visiting family, we were very grateful for this outstanding service. read more

They really came to our rescue. I had Covid so was staying home when our septic tank needed to be pumped as it was full and overdue. They were able to get us scheduled and emptied two days later when other places were a week out. We asked a bunch of questions and they were very knowledgeable and educated us of future maintenance for our system. Thank you so much for your excellent service. read more

GRIFTERS TRY TO JUSTIFY A SCAM, AND NOT VERY WELL Great story by owner Gunia-- parts of it are even true. (1) Advanced was hired by my tenant at my direction but the $1,100+ was paid by me; (2) Advanced was told the location of the septic tank lid. Technician missed it by inches but claimed he couldn't locate because was 4-feet down. In fact was 4-INCHES down. Incompetence? Laziness? You judge; (3) It cost me $435 to get someone else to finish the job, i.e., pump out septic tank; (4) After I determined that Advanced had ripped me off and wasn't going to finish the work, I did file complaints-- like I told them I would. What else should I have done? Paid them more money? I think not. These guys are big scammers-- read some of their other reviews, not just mine. IF YOU'RE LOOKING TO ROLL THE DICE, TRY THE MUCKLESHOOT. IF YOU'RE LOOKING TO GET RIPPED OFF, CALL A-ADVANCED SEPTIC. REALLY AWFUL PEOPLE THERE. read more

Had an appointment from 8am-1pm arrival. They showed up at 7pm. 11 hours waiting. The ladies in the office said there were emergency calls for the reason. The guys that showed up exact words were, "what emergency calls? We were down the street in earlier in the day and did not know we were waiting. The ladies did not even have us on the schedule." Their own words. This was my 3rd time trying to use this company. 1st time they put a locator pill down the drain due to not being where they thought the septic should be. Claimed the tank was in the middle of my yard 30+feet away. Completely WRONG. It was 10ft away exactly where the as-built had it. Only reason used them the 2nd time was they offered a discount since I proved how WRONG they were with their expert and his locating devise. Now they double charged my credit card. Did not catch their own mistake and claim they won't process my refund for another week. Which will be almost 3 weeks to get my refund since I did not know happened until I got my statement. WOULD NOT RECOMMEND!!! read more

What a great company! Started off a little rough with the gentlemen who came out to pump our tank, but I understand everyone has bad days. We bought our current home year and half ago and with in months starting experiencing issues with our toilets backing up. After getting the run around and temporary fixes from other companies and spending up to $4,000 for these "shitty" fixes, we finally got answers. We were told that our tank was flooding which is why we were having the issues. Advanced provided quote and set the appointment. Crew arrived on time and the guys were amazing!!!! I was in their way and asking all kinds of questions the entire time. Not once did they seem irritated with all the questions I asked (like the guy who pumped the tank, again, we all have bad days) but encouraged the questions. Job was completed and the guys explained everything. Customer service does it for me. Treat your customers well and they will return. Advanced has my business. read more

See all

If I could give zero stars I would. Came out and said everything was ok and we paid our bill for what they did. Only to get a new proposal just before our house was to go on the market. Terrible communication and felt like a scam. I've heard others had the same complaint about this company. I would never refer anyone to them. read more

Did customer service die? Bob, who apparently has been doing this for 30 years, does not know how to be friendly to customers. I paid over $700 to have my tank pumped, not terrible, and the guy who did it was very nice and explained everything that he was doing and everything that might be wrong. He then explained that his company could not perform the pipe replacement that needed to be done, but that he'd contact a company to get the job done. Bob cam out and sent me a $4200 quote to do a list of things that the first guy did the day before. Then, when I called Aadvance to discuss, they put me through to Bob so he could explain the quote....what a jerk! Bob would not go into detail on how they came to the $4200 price. He added all of the work I had done the day before, pumping, digging, adding risers (i didn't want or need) to the quote and insisted they needed to leave it on there in order to cover the warranty. Then, to top it off, he yelled that I only have two options: 1) pay him what he quoted to fix the system, or 2) pay someone to design a whole new tank. The repair was done by a professional for $800, not $4200 that Aadvance quoted me! Please take the time to reach out to a different company for a quote. read more

I'm writing this review to share my experience with Advanced septic and to warn people about terralifting. I noticed some signs about a year and a half ago that my septic system was failing. Bad smells and pooling water. I called 2 different companies out to take a look. One recommended complete replacement. The other (advanced septic) recommended terralifting. They explained the process and also mentioned a 2 year warranty. So what did I have to lose in at least trying right? Well, the answer to that question was about $4000 dollars. Here I am, a year and a half later, with a still failing septic system that needs to be replaced. Oh but the warranty? Yeah advanced septic will only reimburse $1800 of that $4000 and only if I go through their septic designer and them for the installation of that septic system. Which I found advanced septic to be significantly higher than other companies and prefer now to not go through them. I've spoken with 4 different septic designers/engineers who have all told me that terralifting is just a bandaid and isn't a permanent solution to a falling septic system. Bottom line is if your septic system is failing, the only permanent solution is to replace whatever component is failing. Wether it be the tank, drain field or both. It sucks, yes. Septic systems are anywhere from $10,000-20,000 (depending on who you go through and type of system needed).Please don't waste your time or money on terralifting like I did. Just bite the bullet and do it right the first time. read more

BEWARE!!!! Do not use this company!!! Charged for services not required or needed!! Needed a required septic tank inspection and had used Advanced Septic 2 years earlier no problems with pumping my septic tank. This time out they told me I needed carpentry work to access my septic tank. Approximately $800 when I called and asked about it was I was told it needed to be rebuilt. But all they did was remove 2 boards. After many phone calls and emails with photos they reduced it $650. A lot of money to remove 2 boards. Also was told I needed my outlet line jetted for $350 and I agreed to have it done but when they came out the driver said he didn't have the right truck to do it. I told him to have someone come back and do it but no one ever came back or called. I received a letter from Pierce County saying I needed to have my outline jetted or they would fine me. Called Advanced septic back and explain what had happened and was told they didn't care, it would be $399 for the first 1/2 hr and $399 for each additional 1/2hr with no idea how long it would take. Called other companies everyone was cheaper with fixed price. Sterling septic agreed to do it for $285. When they came out and looked at it they called me and said my outlet line was fine and didn't need to be jetted!!!!! Called Advanced septic back and explained what happened and again was told they didn't care. I asked to be reimbursed for services not needed and was basically hung up on. I called right back and was told that person had left for the day 2:10 in the afternoo. I then asked to speak with the owner and was told he was out of town. I am still waiting for that call. Its been over 2 weeks. Please Please don't get ripped off like I did. read more

A Advanced Septic & Construction Services - Bill for services I did not need from Advanced septic - Plumbing Near Me - Auburn, Washington

Called to set up a pumping and inspection of my septic system. They took all my details including the address and credit card information and scheduled the appointment. A little while later I got a call back saying that don't service that area and would not be coming. What a waste of time. read more

I called his company because my septic was backed up they showed up charge me 200 and some dollars for a 15 minute service charge and then they went in the back and the lid didn't have a handle so the guy said no I'm not going to take the lid off my roommate had to do it he's a young kid and the guy just stood there and he didn't do anything and he said well I'm gonna leave and I said what I said no so he after they got the lid off the guy put a jet stream down into the septic and found out what the problem was and they charge me $644 and to me it's a rip off because that guy didn't do the work my roommate did read more

I rarely leave reviews unless they are praise. BUYER BEWARE! 1)Every time they came out they charged more than quoted before leaving and explaining. 2)I called them 10+ times to clear up billing and service issues. 3) They agreed to reduce the fee and send me a check. They did not send it and I'm still calling. read more

These guys are really busy so some patience is needed. However, when all was said and done they are definitely five stars. I generally don't write reviews but in this case it was well deserved. They hiked down to my property and up to the septic field without any complaint. The current problem was fixed and a plan for pumping a difficult home is being developed that will save me lots of money and headaches in the future. Much appreciation to Jerry, Al, and the rest of the team! read more

They came out the same day i called, john the service tech was awesome, honest, professional , and very informative , he looked at my septic system, and decided it didnt need to be pumped , saved me $300 , thank you , by by flowhawks, youve been outdone , these guys are now my go to septic service read more

I had a septic alarm issue and called them at 7:00 a.m. They had a technician out to my house within a couple house. Dante was very professional and did a great job explaining what was happening with my septic. The customer service was exceptional from the call I made in the morning to when the technician left our house. I would highly recommend them. read more

We had a septic issue, called out A Advanced Septic since they had replaced our drain field about 5 years earlier. They came out on time and checked out the filters and the baffle. Showed us how to check if it was an issue with the tank or just the filter/baffle. They also answered our questions and these guys seemed very upfront on what they were doing. Definitely use these guys for septic issues read more

A Advanced Septic & Construction Services - Plumbing Near Me - Auburn, Washington

In June of 2020 A Advanced Septic came out to our place for a Drain Field Rehab. Prior to that service, we had been nervous anytime we had company. Would the system hold up, even though we were all careful, with the extra flushing of toilets and showers? The techs who arrived right on time were personable and efficient, getting right to work. Days and weeks afterward we could see that the system was working well. Thirteen months later, in July of 2021, we hosted a week of family get-togethers which involved many meals and one extra overnighter. In previous years we would have rented a Porta Potty. After keeping an eye on our system this past year, though, we were confident that our system would hold up. Just the same, when everyone returned home and we debriefed about the past reunion week, we realized that A Advanced Septic had performed brilliantly! We wholeheartedly recommend this company for excellent communication and effective, A+ service. read more

A Advanced Septic & Construction Services - Drain Field Revamp - Plumbing Near Me - Auburn, Washington

The way I see it, they are disrespectful. Not one cus.service person wore a mask. Not one! (we are in our mid 70s) The entire place was buzzing w workerbees (money makers) but they couldn't be bothered to respect anyone else. They have recently EXPANDED. Their company is huge now, but they don't give a shit about their customers, it's all about the buck... We used their services a few yrs ago and paid them big bucks for their services... 24K for a septic system. Back then, they were good, and they had a good rep, which is why we chose them. Today their reviews are bad. (I'm sorry I didn't check out their reviews before we purchased from them... Recently we purchased parts from them, and of course paid what they charged. (turns out. they were twice as much as their competitors for the same parts) We will never do business with this company again. We needed more plumbing parts but purchased them from another company, Not only are they over-priced, they are disrespectful re. the the virus and their cus.service remains mask(less) PS not sure why they listed us/me from San Francisco, we live in Fed. Way, WA read more

I preface this review by saying that this company did some good work last year that was not reviewed and that is why they got two stars. I called these guys out to do a sketch of a septic system before a sale. During this they found a broken pipe 6 feet from the tank. They had to call an estimator in and I got bad news that the drain fields were no good and I would need a whole new system. The guy gave a ballpark estimate of at least $30k if we were lucky. I got a referral for a no bs honest local guy who did tests on the field and system. The fields and tank were fine and he could repair the pipe for $800. He stated he would use this system with no worries for another 20-25 years. We got it all fixed up and it works great. Make sure to get another opinion for any big jobs. read more

We were having trouble with water backing up in our showers, and after no luck with snaking the drains, figured out we needed our septic system pumped. I got a recommendation from a good family friend who is a plumber and he spoke highly of A Advanced Septic & Construction. I was able to get a quote, ask questions and schedule an appointment through a text message, and they were available for the same afternoon! They came within an hour and were super friendly and helpful. They got the work done quickly and professionally and were able to answer all questions we had. The price was unbeatable too! I would 100% recommend A Advanced Septic & Construction to anyone and everyone! read more

ZERO STARS CAUTION!!!! we had them come out to check the system since we are selling our house i see in another review the mysterious lid replacement .... by the way their lid is a 200% mark up - they did the same thing to us but replaced a newer one and not the older one (NONE of them were in poor condition) they over charged us and only when i called them on it sent me a revised bill BUT the credit has yet to show on my credit card they falsely reported the flow situation to king county as i have had other companies out to verify i cannot recommend this company ...... period read more

I have used this company probably a couple dozen times over the past 15 years for multiple properties. I have been very happy with their services in the past but the last few years I've started to become pretty disappointed. Not sure what changed with the customer service philosophy, but I've really started suspecting that I'm being lied to about services required and services actually performed. The most recent time they were out at my home I watched them drop a shovel into my tank and not say anything. There was a supervisor on site as well who saw this and also didn't say anything. When I asked them about it, they finally admitted they did it but said it was fine. Didn't offer to pump my tank down and retrieve the shovel or anything. In addition to this event, I have also had several techs at my rental properties over the last few years that have recommended I not rent to certain demographics (Mexicans, Asians, African Americans) because "they cook with lots of grease" and it's not good for the system. But it's okay because they lower their voices when they say it. I will not be using this company in the future and would recommend you find someone else as well. read more

Last night my septic tank backed up and I knew it was time to get it pumped ASAP. It hasn't been pumped since I bought the house in 2017. A advanced gave me great customer service over the phone and was very patient with all my questions. Today someone came out and pumped it very quickly for a reasonable price. Beacon plumbing wanted 2500.00 which is 4x more then it should be. Highly recommend these guys! Thank you so much! read more

I had a same problem as the other people. Had them out to a house I was selling to draw up an as build for the country, and sign off on it . He knew I had put a new tank in. But all of a sudden after paying the bill he would not sign off on it because he hadn't installed it. So he want more money to dig it up and reinstall it. LOL So I had to pay twice for the same work. This is a greedy company, stay away from them. Had another company do the drawing and sign off on it, all in a week. They could actually go look at the tank and see that it was installed correctly. read more

First time owning a property on septic. This company took the time to explain everything to me and answered ALL my stupid questions while saving me thousands of dollars. I had a competitor quote me over $25,000 to fix my issue. This company said, "Wait, lets try this first," and it worked. I couldn't be happier!! I highly recommend them and will use them for all my future septic needs. read more

We called A-Advanced to help figure out a flushing backup issue we we're having with our septic system on Sunday and were able to schedule someone to come out today (monday) Matt and his partner was very well trained in finding the issues very quickly! Matt and his partner worked very well together getting the job done quickly and efficiently! Matt took the time to let my daughter watch and explained everything he was doing plus gave her some information about way our backup happened and what to do to help prevent it from happening again. Matt and his partner get all the gold stars Thank you A-Advanced and your awesome employees! We'll definitely call again. read more

Good job, long arrival window, just expect it. Costs have gone up since last time, just expect it. Save money and dig it out first!

I had this business out to pump and clear for new baffles inside an hour the price was up to 8,000 plus. They dug up and broke the cover and vent tube to our tank, never checked for baffle replacement,When l told them the price was too high,and asked the cover be replaced they delayed and never came back to put in to seal against my grand children falling in to tank. Have not heard from since ,what bunch of shysters. I'm 68 raising grkids and this company was the last thing l needed in my life!. read more

Would NOT hire again. Pulled the gate off my fence and then did not send the paperwork to the county. My house is now not closing on time, I hope my buyers don't back out. I get to go spend MY day at the county tomorrow begging for a rush order. read more

Highly recommend Advance Septic! Same day service was a plus... Dillon was awesome and friendly. In and out in 20 minutes. Will definitely use again for all of our septic services. read more

I called on a Sunday and they returned my call immediately and walked me through troubleshooting an issue I had. Did not need them to come out after all but they were friendly and helpful and I was more than grateful for their willingness to take time from their weekend to help me out. Thank you! read more

Great company. Knew nothing about septic tanks and instead of just pumping out the tank the tech located the problem just a clogged drain. Fixed it and saved me hundreds. Also very fast. Would highly recommend!!! read more

I just moved into my home the past year and wanted to have to have my septic pumped for peace of mind. They were quick with communication and arrived within a few hours of their target. The two people that showed up were kind, but like another reviewer mentioned, the main lead came out and poked a few hold in my yard and said it was going to take a lot of digging, soil was hard, etc. When I asked him how long it would take (at the $85 per 1/2 hour he quoted to dig), he said he wasn't sure but a recent job took them 4 hours. It was nothing more than a scare tactic, and obvious that they did not want to do it. When I told them to forget it, they said fine and charged me $231 just to come out. At that point I said to just empty the tank, which he replied again, dragging his feet, and that it was going to take so long, etc. etc. I was pressed for time so I wrote them a check and decided to take it up with the management. "Adam" texted me to follow up, I explained my experience, he responded by telling me that he listened to the initial call and I was not misquoted, which was not even my issue, so frustrating. I let him know I was not happy, he said he would escalate this to the foreman and have him give me a call and he will have the team reach out to me. A week later, no call, I asked him when someone would call me, he then gave me a number and told me to call Abel. I am so frustrated with this company and their follow up is horrible. read more

See all

I was looking to get my septic tank pumped and to get some information about the type of septic system that I have, how to take care of it, as well as the location of the drain field. Adel and Ivan were beyond amazing. Adel was able to educate me about my septic system and I feel very knowledgeable now. He answered every question I threw at him. He was also able to show me exactly where my drain field was. They ended up not pumping my tank because the sludge level was only at 6 inches and tanks only get pumped when the level is near 18 inches. So Adel saved me some money! Thank you so much Adel and Ivan! I hope you guys are around the next time I have to get my tank pumped! read more

Called them and told them exactly what we needed and where the issue was and they came out and told us they couldn't help. Still charged us $229. I don't care if they can't help or even have to charge a fee, but that fee is ridiculous! read more

This septic company came to my house and told me I needed an entirely new septic tank well that's fine except for they charged me $85 to move 1/2 inch of dirt off of the septic tank plate! the guy who came to empty the septic told me there would be no charge for that but they still billed me anyways !and when I called and complained they wouldn't take it off they gave me a huge rate for the septic tank replacement and no amount for a fix it ? when I called a different septic company they came right out and gave me quotes for everything ! To fix and replace a 20 Thousand dollar difference !! once they found out I wasn't going to fix it with them they wouldn't return my call or even discuss the thousand dollar charge for coming Out to my home to empty my septic and look in the tank telling me I needed a new one they were here for 35 minutes and charge me an additional $650 on top of the $450 to pump the tank ! The sales person Bob" is a real shyster in the company is completely unorganized they told me they would be at our house at 2 PM and showed up at 7:50 AM The office billing the sales people the actual workers don't communicate they just kept passing the buck and transferring me from person to person with no real answers I highly recommend you find a different septic tank company to use read more

I had an emergency last night with my septic. I have never had septic before moving here and when I needed help, Adam & Lennie went above and beyond. Adam chatted with me and Lennie called helping ease my concerns. I had tried reaching out to other companies but these were the only ones who came through. The kindness and professionalism of Lennie & Adam is the reason I will be reaching out to A Advanced Septic & Construction. They are in my favorites forever. Some might be cheaper or quote a cheaper price but it's the service you receive that makes or breaks a project. These two showed the kindness, compassion, and expertise I needed. Thank you both. I slept great because of you read more

Travis came to look at an issue we were having with a septic tank. We were expecting the worst but he gave us the good news that we didn't really have a problem. I appreciate the fact that he was very quick to respond to a request for an estimate, but I'm more impressed with his honesty and his ability to relate to a customer. I definitely recommend A Advanced and will certainly call them in the future if I have any more issues!! read more

We've had 2 prior experiences with A Advanced that were very positive. Our 3rd visit was not so. It was on the heels of having our lines jetted to take care of a toilet and downstairs shower backing up. At the time, it seemed to have taken care of the issue...for almost 4 days, that is. The technician arrived as scheduled, but couldn't really tell me why he was going to use a camera to check the line that had been taken care of 4 days prior...he said he hadn't read the report to know much about it. His inspection of the line using the camera showed there was a separation in the line...again he couldn't tell me why this wasn't done on the first visit ,except to say that technician was focused on getting us up and running...for 4 days?! The total cost of these 2 visits was almost $1,000.00 and now we were being told an estimator was on his way out to give us that estimate. Although I received a text saying Bob was on his way, after waiting 3+ hours, he never arrived and after a call to the office, I was told he wasn't coming and Travis would be coming by the end of the day. Travis never showed up either. The next morning I called the office again and was told Travis had sent me an email with the estimate...never had it been mentioned that was the way the estimates were given. I checked my email several times and never received the estimate. I finally asked them to send it to my son in law. The estimate was $3000.00 plus what we had already been charged. Long story short, we decided not to go with A Advanced for a variety of reasons. A lot had to do with the nonchalant attitude of the second technician who used the camera. To not read a report on a call that had just taken place and now you're coming out on a call for the very same problem just didn't set well with us. That, and the cost after checking around were our determining factors. We would use A Advanced for routine septic tank pumpings, but would look at other companies for septic system repairs. Our final cost was significantly less than what our A Advanced estimate was. Some say you get what you pay for and that is very true. But we paid a lot less and have a line that is no longer separated AND it is clear. read more