I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill…read morethan quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware!

Had two lawn tractor tires mounted on rims. They charges 38$ per tire. You think egg prices are…read morehigh. B S.

Tom and Ken Kranz have been true partners in helping us keep our 2 older cars safe, reliable, and…read moregoing strong. They are honest, responsive, and always do great work. I can't say enough great things about the Kranz team. Highly recommended!

We came from Northern Wisconsin to babysit our grandaughters. Our car started making terrible…read moresiren noise that would come and go. I (the grandmother) was at my wits end thinking we would end up stranded on the interstate on our way home. I took it to Kranz because of the great reviews. I was greeted by Tom who asked how he could help me, he was so caring and empathetic and said he had room to look at the car later in the afternoon, we were supposed to leave the next day. He drove me to our daughters house and said he would call. He had great news, diagnosed the problem which involved the air conditioner and said we could drive the car thousands of miles without air, which of coarse is no problem this time of year. We were so grateful they took care of us. Explained everything about the AC problem at a very reasonable price. Would recommend them totally. Andrea & Terry Connelly

The service here is exceptional. My wife went in for an oil change and they covered all the basics,…read morein a fast efficient and complete manner. The owner was friendly and accommodating. They did advise of a near problem in fluid but didn't press it. (Info but not upsell) I later went in for some advice and they were quite helpful despite not even making a sale. I'd definitely trust their honesty and competence.

Went here for a tire losing air. They found a nail and were able to patch me up in no time. Their…read moreprices are reasonable and I would definitely recommend going to Motus for your automotive maintenance needs.

Full service oil change price is okay Did not repair tire as…read moresaid after a new place inspected my car - over the span of two full service appointments so I have been driving my car unsafe refilling my tires with air. New oil leak immediately after most recent service

Wow! What a hidden gem!.. Sure glad I found these guys! Owner Joe and mechanic Glen are the…read morebest. Super honest-Wont do any work that you don't need-Very friendly -fair prices-no sales hype-quality work done right the first time at a fair price- What more can you ask for? Give them a try-you'll be a customer for life!

My experience with BMW of Barrington was disappointing from beginning to end…read more I brought my 2019 BMW X5 in for repairs related to BMW's shark fin water intrusion issue after receiving notification that my vehicle qualified for the class action repair. Unfortunately, my experience with my service advisor, Jorge, started off poorly. When I raised concerns about the water intrusion issue and the ongoing litigation, I was told I was "speculating." That response made me feel as though my concerns were being dismissed instead of taken seriously. A short time later, I received official confirmation that my vehicle did, in fact, qualify for the repair. After the repair was completed, my vehicle continued experiencing problems, and I was later told my A/C compressor had failed. While the dealership maintains the compressor issue was unrelated, the timing naturally raised questions for me. More than anything, I was disappointed by the lack of communication and empathy throughout the process. I do want to recognize Anthony, the service manager. He was professional, listened to my concerns, and worked to reduce the cost of my repair. I appreciate his efforts and believe he genuinely tried to help within the limits of what he could authorize. My biggest disappointment, however, was the overall customer experience. Purchasing a BMW comes with the expectation of premium customer service, and I simply did not receive that. Between the dealership and BMW Customer Relations, I spent countless hours making phone calls, sending emails, and advocating for myself, only to leave feeling unheard and frustrated. I hope BMW of Barrington uses this feedback to improve communication, treat customers with greater respect, and remember that exceptional customer service is just as important as building exceptional vehicles.

Justin in service is fantastic! Superior service once again! Never disappointed and always greeted…read morefrom the beginning with the biggest smile and a handshake. You don't find many service advisors you can trust and get a good vibe from. Follow through communication every time I've been in. With being in the same industry, I have a higher standard of service I expect when I go into a car service center and it's top tier! I will always return and ask for Justin!

Mike, the owner, was attentive and started the PPI on time…read more His conclusions were very detailed and tremendously helped in the decision to buy the car. Thank you for your great service!

Mike uses the EF word, when conversing. This is a part of his vernacular, with guy customers. The…read moreuse of the EF word, is a direct reflection of his lack of education. With lady customers, he probably, cleans it up. He lied about damage to one of my plastic hubcaps. He denied the damage & blamed it on the carwash, that I go to. NO way the car wash caused the damage! I wanted the cabin filter changed, along with an overall inspection. It was not changed. I have been a solid customer, with hundreds of dollars spent. I will NOT spend any more time OR money with Mike.

I've taken my car here twice, and both times the service was exceptional. Every person greets you…read moreover the phone or in person is always pleasant to speak with. The timely manner my car was ready both times was beyond belief! I'm so used to having to leave my car for days. Pricing is also fantastic. They don't mess around with you and always seem to have the best prices. I'm always expecting to pay more than they end up charging. Thank you Ernie's for being honest, reputable, dependable, and always kind.

Great service, great prices, Had my car ready faster than I thought it would be. My new auto…read moreservice.

I needed a quick oil change. I declined the inspection -which was correctly notated on the invoice…read more However, after 50 minutes my car still wasn't out. At that point, the employee came out and said the car would be right out and went thru the inspection results after saying they went ahead and did it anyway. Ten minutes later the car still wasn't out. When I was leaving, I said I didn't need to wait for the receipt cause I was running late due to the inspection. The employee then changed her story and said they didn't do an inspection (even though I had the results in my hand).

Took my 2009 car with 47,104 miles on it for a route oil change. Once they got the car in the shop…read morethey took it apart and took me it needed $5,831 worth of repairs. I asked for my car back and they told me that they would not release the car to me. I insisted and they still won't give me my car. I wanted to take the car for a second opinion but they refused to let me have the car. I said I needed to think about it so they took me home, I went to my usual repair shop and showed him the pictures they sent me and he said everything looked fine and that I was being scammed, it's called "Predatory Behavior". Preying on the elderly with older cars. Called told them later that day and told them not to do anything to the car I would pick it up in first thing in the morning. When I got there they said that they assumed I wanted them to repair it so they started replacing things. I never signed anything giving them authorization to work on the car. They said they needed time to put the car back together. Several phone calls later they told me that the bill would be $3169 worth of repairs to my very low milage car that looks new. When I went to pick up the car they told me that they had already installed the new parts so I had to pay for the repairs even though I told them not to do the repairs. This company claims to be a Christian based company but I am really skeptical. I would not go to this company for any kind of automotive repairs, just my opinion. I complained to them to no avail. For the record I collect and restore antique cars so I know a little bit about cars, there assumed I was just an senile old man