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    Wickstrom Chrysler Jeep Dodge RAM

    4.5 (355 reviews)
    Closed 9:00 am - 6:00 pm

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    23 days ago

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    Colin W.

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    1 month ago

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    2 months ago

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    4 months ago

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    17 days ago

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    7 months ago

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    Colin W.

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    2 months ago

    Don was very helpful and not pushy at all. Best car buying experience I have had. Thank you Don!!!

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    10 months ago

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    2 months ago

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    6 months ago

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    Colin W.

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    6 months ago

    Jamie Weinberg is fantastic to work with, and the service department always does a great job !

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    7 months ago

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    7 months ago

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    4 months ago

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    5 months ago

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    5 months ago

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    6 months ago

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    10 months ago

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    10 months ago

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    5 months ago

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    6 months ago

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    5 months ago

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    6 months ago

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    1 year ago

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    3 months ago

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    8 months ago

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    1 year ago

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    8 months ago

    Jared, Chris, Andy and Dave all provided a seamless car buying experience. Wickstrom is the best.

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    1 year ago

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    8 months ago

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    7 months ago

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    10 months ago

    Great experience with Don DiPaulo purchasing my new Ram 1500. Don is friendly and easy to work with!!

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    3 years ago

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    1 year ago

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    9 months ago

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    Page 1 of 9

    Ask the Community - Wickstrom Chrysler Jeep Dodge RAM

    Review Highlights - Wickstrom Chrysler Jeep Dodge RAM

    Eric was a true one-stop resource--handling everything from the vehicle details to paperwork and financing.

    Mentioned in 81 reviews

    Read more highlights

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    Motor Werks Auto Group

    Motor Werks Auto Group

    2.2
    (58 reviews)

    Phenomenal staff, phenomenal deals, phenomenal service, phenomenal processes. So to start, let's…read moreget the price out of the way. They are upfront and honest, the deal is the deal. Especially in a world in which there aren't many cars to be selling, I completely understand. However, that are willing to wheel and deal on used car purchases, and that is where most of the fun comes in. Because the pendulum swings both ways with that one. Sean Caffe was excellent, keeping cool and collected, with no games or gimmicks. This isn't like all those other dealers, whose salesmen live and die by the sale. They literally give you what you want and are upfront and completely honest with what the offer is. You also only ever work with one person, you don't get pulled into a room with a manager and later dragged across the office to speak with the high pressure finance manager to get you to buy things you aren't looking for. The questions are yes and no, with the responses of "you sure? Okay. And we can't sell you what you don't want." This is a massive departure from dealerships of the past. The dealership itself is well laid out, with a freaking Starbucks for the customers and a state of the art car wash. Everyone is really friendly and welcoming, and they just want to give you what you want. While the prices may or may not be higher than expected, you get what you pay for, quality in service, staff and selection. I got a big car for moving the family around every now and then. But I'll be back soon for a Lexus RX. Hope to see you soon Sean. I wish this place nothing but continued success and prosperity, especially as we head into the recession. Here's to a hundred more years of Motor Werks!

    I've had nothing but problems with Motorwerks since they were bought out…read more I've purchased many cars and the service department has gone downhill My last two BMW's (X7M)from Motorwerks had TONS of mechanical problems and the service department was unable to fix the problem I'm rethinking ever purchasing another BMW and definitely don't trust Motorwerks

    Mercedes-Benz of Barrington

    Mercedes-Benz of Barrington

    2.7
    (247 reviews)

    Nice showroom and good selection of vehicles. Service was good as well. Although I didn't purchase…read morea vehicle from them, it's a decent dealership.

    To be fair, my experience here started off good & went downhill quickly from there unfortunately. I…read moresaw online that they had a car that I was interested in & the price was good so I decided to call. The MotorWorks operator gave me a 6 p.m. appt. on Mon., 9/22/25 with Sean Caffe. This dealership is far from me but I made the over an hour drive for the appt. I met Sean & he was friendly. He brought the car for me to take a test drive & explained a lot of details to the car which I appreciated. We got back to the dealership & talked in his office. He explained about applying for financing through the dealership & the warranties available. I told him I needed to talk with hubby before making any decisions. He explained that a car can only be held with a $1,000 non-refundable deposit. He also explained that he's off on Wednesdays. The next day which was a Tuesday, I did the finance application through the dealership early afternoon & texted Sean of that from the phone number he gave me but I didn't get a response. I didn't find out until later that evening that number is for calls only. When Joey, who is the finance manager texted me from a different number late evening, that is when I explained that I had done the credit application. Sean let me know that he will have Joey call in the application the next day due to it being his off day. The application was put in & Sean actually called me with the results that I was approved & gave me the APR %. It was when I asked what the payment amount would be & with what bank that surprisingly Sean gave me attitude & I didn't know why as I have a right to know. I told him I would call him back & when I did he apologized for his behavior. I told him it was okay but I also informed him that we did a loan application with our own bank & that is who we want to go with as it was a significantly lower rate. Sean offered to try & see if he could get a lower APR with the bank that approved us & I told him no. He also wanted to see if he could contact our bank as that's one of the banks they use to see if they can get a lower rate. I specifically told Sean as long as there is no hard inquiry done then it's okay. The next thing I know a few hours later I as well as hubby got a phone alert that a hard inquiry was just done. I was livid & called Sean. He told me that I needed to call Joey to find out what he did which in reality shouldn't of been my responsibility to do because this communication was between the two of them. I ended up talking to Joey and letting him know of our displeasure. This changed our hard inquiry status from "fair" to "needs work" which is significant. We talked it through & it was arranged that we would finalize documents & pick up the car on Saturday, 9/27. We had given our bank card information to hold the car for a $1,000 non-refundable deposit. I was informed they had an approval for the same APR % we were given through our bank. I texted both of them saying we wanted to go with our initial bank approval & didn't want anymore surprises to which there was no response back. Fast forward to Saturday, car pickup day. Hubby & I both came in and I asked Sean to get Joey so that he could address to hubby what happened with the hard inquiry stuff. Then Sean showed me the document that had the approval ID information on it. What I suspected was going to happen did. The approval ID that was used for the car was the dealership's application & not ours so they could get credit. I had gotten the two different approval IDs from my bank in advance in case this type of fast one was pulled & it did. I explained that this is not our approval ID. Joey and Sean swore this was not the case until we showed them the different dates & approval numbers. They knew what they did & tried to hide until they couldn't anymore. Hubby & I voiced to the both of them our displeasure & that the approval ID needed to be changed to our approval ID from our original loan application. I'm sure we aren't the first this has happened to or the last. We finally signed all of the documents & given the keys & we were done. We left out of there emotionally exhausted & it didn't have to be this way. We found out that Sean had put the front license plate in the trunk without our knowledge. We live in the city where we were on our way back to so to not have put the plate on or informed us of that fact put us in a high risk of getting a ticket. He had already left the premises & the dealership had just about closed so we were stuck. I will also mention that I wanted a Mercedes spoiler put on but Sean told me they don't put after market parts on but found out thru our local dealer that this is untrue. The customer service here from both Sean & Joey were lacking. Although the place is beautiful inside & the front desk staff were friendly, people who you make a big commission on should be treated fairly & with respect. Don't do underhanded stuff just for a sale or extra commission, it's WRONG.

    Motor Werks of Barrington

    Motor Werks of Barrington

    1.8
    (6 reviews)

    We drove over an hour to see a vehicle that we REALLY liked, but our salesman was extremely pushy…read moreand disrespectful of our time. For example, he told us that we were "wasting our money" by hiring a third-party mechanic to inspect the vehicle, even though this is a standard step for all used car shoppers. We would have been comfortable making a deposit on the vehicle, but he was showing it to another couple and using our presence to pressure them into moving forward the same day. He tried the same tactic on us to rush our purchase, and we refused. Pitting two customers against each other to try and force a quick sale is a really scummy move. Buyers should ALWAYS get a third party inspection and consider their options for at least 24 hours. He said he would be back in five minutes to update us on the vehicle's availability, and we had to track him down while he was trying to sell it to the other couple 30 minutes later. He also constantly talked over my girlfriend and kept addressing questions towards me instead of her, even though he knew I was only there to support her. The only redeeming qualities that we noticed with this dealership was the decor and amenities. The place is well put together and has a strong selection, but their aggressive sales staff and poor communication is NOT worth the drive or your time.

    Terrible customer service, Michael Smally never called me back after several attempts. They…read moreobviously do not care about their customers, past or present. I will go out of my way to tell my family and friends not to use this dealer. Not sure how they stay in business.

    Marquardt of Barrington GMC

    Marquardt of Barrington GMC

    4.1
    (78 reviews)

    I was truly steered by God to this dealership. I am now a customer for life. I found them while…read moresearching for a new Hummer ev on the GMC corporate website. I can with great confidence declare that Marquardt GMC and their entire team are truly the pinnacle of what they advertise "Expect, honesty, integrity and transparency." Frankly, in their quest for professionalism and value for the customer they exceed all expectations. I say this after a lifetime of experience in buying cars as I approach age 70. Please know it's a smaller, family run type businesses. Note that is has successfully been in business since 1950. That is a testament that they are truly best in class at all that they do. The buying process always seem long, but they go through the effort to make you feel at home, address every concern with care and consideration and make the process comfortable and enjoyable in contrast to the adversarial approach others often take. My wife and I genuinely appreciate the blessings to have found this place, the people, and so happy with our new GMC Hummer Pickup. I can't speak highly enough about Dave (Sales Mgr) and Tim M, Sales Associate. Thank you very much for the experience, the vehicle and all of the continued support.

    I sat down with the salesperson (Blake Leach-Great Guy) and the General Sales Manager (David…read moreArenson) to order a new 2025 Sierra Denali with as many options as I could possibly add. I took their suggestions when going through the huge list of options, but I was told some accessories had to be installed at the dealership and did not arrive at the same time as the vehicle. When the mechanics went to install my Trailer Camera package, they realized that we had ordered the truck with trailer camera mirrors and the Trailer Camera package also ordered had them as well. So, when looking into returning them for the correct package, GM would not return them since it was 30 days past the delivery date. This was an obvious mistake by the sales team and all I wanted was to return the $1,800 package and order the $700 one that was all I needed. After numerous calls, visits and emails, even to the owner, I was completely given the runaround and finally ignored. Now almost a year later, I've given up on the dealership, filed a complaint with GM, which was sent to Marquardt by GM, but was never acted upon. Why even bother if the manufacture isn't going to hold the dealer accountable???? Anyone want to buy a Trailer Camera Package...........

    Motor Werks Honda

    Motor Werks Honda

    2.8
    (92 reviews)

    I bought a used Honda CRV from Chris at Motor Werks a week ago now. I got a great price on the car,…read moreand it is in great shape! I'm also pleased that rubber floor mats came with it, and the safety/quality checks seem to be very thorough. I did experience a couple of hiccups that concern me. First, after my first appointment on a Thursday, I was emphatically told the car would be ready by the following Monday. There were several delays in the shop over that week that resulted in the car not being available to pick up until the following Monday. This was not a major concern for me, but if I was banking on what I was told after my first appointment, I could have found myself in a bind. Another concern is that, during the test drive, I asked a (rather trivial) question about the material of the vent cover/screen inside the car... I asked if it was plastic, was told it was aluminum, and only after questioning that answer was it revealed that they were actually plastic. My other concern is that the car was sold to me with tinted windows - to be fair, I did test drive the car in that condition. After my purchase of the car, I called Motor Werks to inquire about whether they measured window tint, and if they could remove it in their shop. I was told that it was legal over the phone, which I questioned, and was told that they could recommend a service shop to me. I ended up getting the tint removed independently and learned that the windows had a 4% tint - far below the legal limit of 35% in Illinois. It is concerning to me that I was told untrue things more than once over all of my interactions with Motor Werks, so I hope I do not uncover any more as I continue to drive the car. Ultimately, I got a great car for a great price, but be aware that it's good to ask lots of questions-- and follow up on them-- throughout the process.

    Honda does good work but Motorwerks is deceptive in their pricing. Make sure you force them to give…read moreyou a price for everything before they start. They won't tell you unless you do. They will immediately drop the price by 30% if you balk at the price. I did not get prices for every repair and was shocked at the bill. Way inflated! This is why I go to Midas for most things. I complained to Motorwerks and they did nothing. No apology.

    BMW of Barrington

    BMW of Barrington

    3.1
    (86 reviews)

    My experience with BMW of Barrington was disappointing from beginning to end…read more I brought my 2019 BMW X5 in for repairs related to BMW's shark fin water intrusion issue after receiving notification that my vehicle qualified for the class action repair. Unfortunately, my experience with my service advisor, Jorge, started off poorly. When I raised concerns about the water intrusion issue and the ongoing litigation, I was told I was "speculating." That response made me feel as though my concerns were being dismissed instead of taken seriously. A short time later, I received official confirmation that my vehicle did, in fact, qualify for the repair. After the repair was completed, my vehicle continued experiencing problems, and I was later told my A/C compressor had failed. While the dealership maintains the compressor issue was unrelated, the timing naturally raised questions for me. More than anything, I was disappointed by the lack of communication and empathy throughout the process. I do want to recognize Anthony, the service manager. He was professional, listened to my concerns, and worked to reduce the cost of my repair. I appreciate his efforts and believe he genuinely tried to help within the limits of what he could authorize. My biggest disappointment, however, was the overall customer experience. Purchasing a BMW comes with the expectation of premium customer service, and I simply did not receive that. Between the dealership and BMW Customer Relations, I spent countless hours making phone calls, sending emails, and advocating for myself, only to leave feeling unheard and frustrated. I hope BMW of Barrington uses this feedback to improve communication, treat customers with greater respect, and remember that exceptional customer service is just as important as building exceptional vehicles.

    Justin in service is fantastic! Superior service once again! Never disappointed and always greeted…read morefrom the beginning with the biggest smile and a handshake. You don't find many service advisors you can trust and get a good vibe from. Follow through communication every time I've been in. With being in the same industry, I have a higher standard of service I expect when I go into a car service center and it's top tier! I will always return and ask for Justin!

    Wickstrom Chrysler Jeep Dodge RAM - autorepair - Updated August 2026

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