We were very disappointed and shocked by the lack of customer service and follow thru we received…read more Initially we were satisfied with Beverly and Pat's work. She was recommended by our builder and helped us to pick out tile for our new custom home. It was professionally and very nicely installed. However in one bathroom, we immediately encountered a problem. It took months of working with the tile manufacturer and distributor to come up with a solution. However, Beverly ignored us, wouldn't return my phone calls or emails, and refused to cooperate with the other parties to come up with a solution to a product that she sold us. They never stood behind the products or labor. She was very friendly and helpful until we encountered a problem. In the end we're having to remove the tile and replace it at our cost. In a new house, that's unacceptable.

Sorry, but I can't recommend this place. I should have done more homework before buying a…read morecountertop from them. While it's in and looks okay, that result had nothing whatsoever to do with Finishes as their involvement just added an unnecessary step. In the description here it states: "We also fabricate and install countertop materials such as: Cambria (Quartz), Ceasarstone (Quartz), Granite, Marble, Silestone and Corian" That is a lie, plain and simple. They have no shop, they themselves do not do any countertop work, but instead farm it out to partners just like the big box stores do. Worse, when you talk to the owner Beverly, she will look you in the eye and tell you she is a "dealer" for companies when she clearly is not. Her partner is the dealer, and she just has a little box of samples to show you. She only has one small chunk of granite installed in the store and no quartz. Beverly also claimed to have used the "same guys for over 10 years" but the "guys" she uses havem't even been in business that long. I may or may not mind people using partners, but don't lie to me about it. I came here to do business with a local firm and cut out the middleman and the risks involved with dealing with the big box stores. These guys are nothing but middlemen when it comes to countertops. What exactly am I getting for the markup they add, a box of samples? Finishes didn't even show up for the measurements. At least the big box stores have buying power to (maybe) get you a lower price, Finishes does not. If all you are is a designer or general contractor, then say so. Perhaps they actually do their own work for floors? I'll never know as I don't do business with people who lie to my face and add no value.

I hired Trend Carpet & Tile in August 2022 to refinish approximately 3,000 square feet of Brazilian…read moreCherry ¾" hardwood floors in our Naperville home. The company's name should have been our first red flag--"Trend Carpet & Tile" doesn't even mention hardwood floors, which isn't their specialty. My advice: look elsewhere. We worked with Sarah, the daughter of the owner, who lives in our neighborhood. She was not helpful when I first reached out with concerns. She told me their floors had a one-year warranty and there was nothing they could do. I then asked her to involve the flooring product company to inspect the floors, and invited her to come see the issue in person, as she had only seen photos. She never followed through. I suggested that the product they used might be defective, as the problems had worsened over the last year, but no action was taken. To make matters worse, we began noticing issues just 90 days after installation similar to what we see now. The installer, Andrew, dismissed our concerns and claimed it was normal. However, the problems continued to get worse. Sarah from Trend blamed our household for using a Roomba, having pets, and having children, all of which she claimed caused the issues. I told her that whatever products they used weren't durable enough for a typical household if that is what did the damage. She even went as far as blaming our use of Bona Floor Cleaner, which is non-toxic and widely recommended product with no complaints that I could find showing it damaged floors. Trend Carpet & Tile never specified the duration of their warranty or provided guidance on what floor cleaners to use or avoid. I never expected to need a floor refinishing just two years after installation! The photos clearly show that 30-40% of the floors look like now. They have large greyish/white patches where the finish has failed or warn off prematurely. These issues are not caused by a Roomba or cleaning products, but by a faulty product that Trend Carpet & Tile isn't want to stand behind. The VP of the company, Sara, was rude and only friendly when there was a sale to be made or a check to be collected. She seemed more focused on attracting new customers than resolving issues with existing ones. Despite their website "Customer Satisfaction statement" they did nothing to make things right with us. Buyer beware!!

I have been using Paul and his team for years. They are reasonably priced but more importantly…read moretheir service is Great. Paul is very personable.

Nick and Juan were fantastic to work with. I had a relatively unique flooring request and they were…read morevery willing to work with me to understand what was needed and make sure we were on the same page across the scope of work! Communication was flexible and great. Will definitely work with them again.

The installation of carpeting on my basement stairs was just completed. From the installers to the…read morecustomer service... I can't say enough. They did a GREAT job and I would recommend NPN to all. A special thank you to Nick and Natalia. Great service.

Azziz was very helpful and professional. This location has a great selection and layout and we are…read morevery satisfied with quality of product and value. Have already recommended to others for their flooring needs.

I cannot say enough good things about Century Tile. Aziz was able to put together tiles to bring to…read moremy home for the best fit. He was able to bring samples that fit my needs and matched the rest of the house. However Mike and Christy were outstanding at making sure that the project was written up and completed correctly. Mike answers his phone at all times when the project is being completed and will always work with you to help make sure the project goes smoothly. Although, all of this work would not have turned out as well without a great installation. Luis was not only the nicest guy; his work was perfect! He was neat and made sure that every detail was taken care of. I love the work Luisdid so much I am calling tomorrow to schedule another room to be completed. I normally do not write reviews- but if you need any flooring this is the place to go to!!! Ipda Just wished to update my last review. Since having three main living area floors completed, I have had Century Tile remodel two of my bathrooms. These were complete remodels- floor, walls, vanity, sink, minor plumbing( toilet and faucets). Words cannot describe how pleasant it is to work with Mike and Christy. Christy always makes sure all materials are ordered and delivered on time prior to the job and can always be trusted to lean you in the correct direction both in terms of style and quality. Mike, their project coordinator, is beyond great. Just as with the first job, he is always a phone call or text away to answer any questions. He also send the best people he has to complete the job, both in terms of skills needed as well as adhering to your timeline. No matter how many jobs he has going, he consistently checks in with his workers and you to make sure items are going smoothly. Added onto this, the workers are not only skilled, but a pleasure to work with. They are professional, have always left the areas they are working on clean - even throughout the job- and communicate with you throughout the entire process. More importantly, they problem solve as needed to make sure the job is completed with exceptional quality! I am currently saving and working with Mike and Christy to have my shower/downstairs bathroom remodeled and cannot wait to have an updated shower and a beautiful downstairs bathroom! Mike, Christy, and all of the workers who have completed projects at my house, truly continue to go above and beyond! Thank you again! Another update: Century tile has worked on every room in my house! They have expertly done all of my floors and three of my bathrooms. Christy is outstanding with helping plan the project out, and as always Mike is the best! He is there to work with you and the unpredictability of construction. My floors are beautiful and I LOVE my bathrooms. Nick and Ron made my shower look like a model home! Often times pictures are worth more than a great review. Thank you again!!!!!

We recently had our bathroom floors replaced. Neil Wynveen, consultant, was wonderful in helping…read morewith the flooring choices, and Gezim our installer was absolutely wonderful. Very professional and did beautiful work. Deb M.

Reached out to them to fix some planks that separated. They were very hard to get in touch with…read moreand said I was hard to get in touch with. I called and emailed them numerous times but rarely got a response. The flooring was put in about 2 years ago. There was no way it should be separating so soon. They quoted just about $2,000 and maybe more due to materials. Said it was a high traffic area. Then why in other areas or wasn't separating? Wouldn't give me information on who came out before and who was coming out to fix it. Never responded when I told them I wanted someone out. Never responded when I asked for a copy of the warranties. I ended up having a friend come over and fix it and all she wanted for payment was some left over Halloween candy since it was such an easy fix.

I normally would tell you to ignore 5 star reviews as they are largely hyperbolic and not a true…read morereflection of the business, but let me tell you: If I could give John and the crew at performers 100 stars, I would. We met John through our home builder, and he was our favorite trade to work with. The experience was so good that we use John and Performers any time we can. They have redone the floor of my in-laws house, they are doing the floor and tile work in our basement remodel - basically, if we could use them for something, they were absolutely the first people we called. John and Performers stand by their work, they are super helpful but, most importantly, John is extremely friendly (and employs a staff of just genuinely nice people to work with). I cannot recommend Performers enough. They are just a joy to work with.

Unfortunately, our experience with Performers Flooring & Design Gallery has become extremely…read moredisappointing. We paid a $5,877.50 deposit for a flooring project that was later postponed while a separate legal matter involving our existing flooring was being resolved. When we eventually requested the return of our deposit, we made repeated attempts to obtain a response, including written requests in June, July, and August 2026. We were ultimately sent a check for only $1,142.50, with $4,735.00 deducted for alleged material purchases, annual replacement of finishes due to shelf life, and an $850 inspection charge. We dispute these deductions because, as of the date of this review, we have not been provided with signed contractual language authorizing them, written approvals showing that we agreed to these purchases or replacement charges, supplier invoices, receipts, proof of payment, or adequate documentation explaining what happened to the materials. We previously trusted this company, maintained a positive relationship with its owner, and referred multiple clients to them. The lack of communication and the manner in which this refund has been handled are unacceptable. The matter has now been referred to legal counsel. I will update this review if Performers provides the requested documentation and resolves the dispute fairly.

My wife and I were very happy with our new carpet! They were very accommodating, the service was…read moreeasy, and the workers did the job in one day! Gary was very helpful and polite. We would definitely recommend to anyone looking for great service at a reasonable price.

Thomas Tile just did 2 bathroom tile projects for us. Kim helped me pick out beautiful porcelain…read moretile. Gary was awesome in coordinating the install of it all. I highly recommend Thomas Tile, neat ,professional, on time and affordable. Thank you Thomas Tile ! JP Addison

Didn't even get to the quote! I asked for a quote on stair runners and mentioned that I had already…read moregotten one quote and was trying to keep costs down. Kevin then informed me that because of this, he would no longer give me a free estimate, but charge me to come out to do an estimate, which makes zero sense if you are trying to compete to get someone's business. He also stalked photos of the interior of my house online without asking, which in my opinion feels creepy and inappropriate. I see comments on here about Kevin's arrogance - I don't doubt that this is true simply from his email and the assumptions he made about me and my project. I'd steer clear of this guy.

I recently purchased a new home this past month and needed new floors ASAP. We had Kevin stop by…read moreand show us his large selection of flooring. He had plenty of information on various types of flooring and even helped guide us into the right direction in picking out our new floors. Once we picked out our floors Kevin handled the rest! Kevin was always available to answer and questions or concerns we had. He updated us throughout the floor delivery process, and came out and installed the day after the floors arrived. The floors came out great, and the quality of the material is phenomenal. I would recommend anyone looking to get new floors installed to have Kevin come by and you won't have any second thoughts.