I have a service contract through A&E. They use Sears Services in my area. Scheduled a tech for 5/18/26 between 8am-5pm. At 7:30 5/15/26 received a text the tech would arrive at 9:20. By 9:40, when no tech had arrived, I clicked again on the 7:30 text. Original text was gone, replaced by "We're sorry you missed your appt. The tech was at your house at 8:15" There was a picture of my house. I checked my ring camere video. NO ONE was on my porch or rang my doorbell between 8:10 and as I am writing this review at 10:47am. . Have called 3 times, and asked for "Representative", but only get virtual. read more

worse company ever. words don't even describe how bad this company is. You can't talk to anyone and American Home Shield uses them. Had a tech call me at 2 to say he was going to be late. I said hey, i'm traveling it's in the notes to call my wife as she is the one home. Please make sure it's good with her. he refused and told me to call. Then all day long my wife waited with a no show and then I called him several times and he said I was harassing him. Not to mention he showed up in my development and didn't come to our home. read more

my refrigerator needed fixing someone came out and diagnosed. The problem. Didn't have the part ordered. It wanted to come back the next week to put it in. It arrived the next day someone came to put it in. He needed two men to put it in and now I'm on the third day waiting for somebody to come and put in the part with two men. You pay for insurance, but it doesn't always work. read more

I had these people come to my home and diagnosed the problem. They said they ordered the part. Part never arrived. Tech came, he said he re-ordered the part and set up a follow-up to install part, again, part never arrived. The tech never came and no courtesy phone call to explain the "No Show". They charged $213.00 for a part that I got on Amazon for less than $20.00. I am disputing the total charge of $549.46. with my Sears credit card. This company is not reliable, I have no alternative but if I don't get the credit I will go to Small Claims court. Don't rely on this company. read more

I needed a GE repair person for my dishwasher which didn't start. I researched problems on the internet and YouTube and had a good handle on the problem, but just couldn't fix it. Hired Sears for a $99 diagnostic fee. Ripped off! They outsourced to A&E Factory Service. Nice gentleman came, listened to me, pressed the start button and my panel lit up. I said now press it again to start the dishwasher, and I pressed it to show him. He said he knew the problem and seen this before, and it's the dishwasher's computer, that would cost $580. I told him I can buy a new dishwasher for that money. He then proceeded to try to sell me a Sears contract for $720/year. He only touched the start button. He took me for an idiot. I gave him my payment of $99 and stewed. I got back on YouTube and by the second video, I pressed the cycle button at the same time as the start button, and miraculously, the dishwasher started. I can't even reach this company to complain. Steer far away!!!! read more

Technician came after me waiting all day and because he could not find parking (athough there was), he just left and went on to his next appointment, no communication about that. read more

They came out through Choice warranty to repair refrigerator- claimed ordered parts for repair that are on backorder through then for over a month when amazon and home depot have them same day then came out to repair ( I had to buy some repair parts too as they still did not deliver) and two days later refrigerator is not working again. Terrible service read more

one of their techs was parked in front of my house for no reason. I politely asked him to park somewhere else and they refused. rude and disrespectful staff. read more

Purchased a gas range from Appliance Direct, Fruitland Park, FL. Immediately the back right burner dangerously started malfunctioning. Manager at store, after many calls, finally put me in touch with A&E. Tiny, one of their techs came out and told me NOT to use the range burner. Gas was shooting out as the store put a cover on it that wasn't for this model. Tiny, saved my life. The store could have cared less. read more

This company is owned by and run by assholes. 18 years ago we had a Whirlpool Calypso washer and dryer set. It took 2 weeks to get an appointment. I sat at my desk all day waiting for the tech to show up. I was not given a morning or afternoon time. It was nearly 6 pm and no one had showed up. I called them and was told the tech had come and gone because no one was home. I WAS FURIOUS! Not only did I stay home ALL DAY LONG waiting for the asshole, I had to call them to find out why he didn't show up. They couldn't even call me. And THEN they informed me they could not come back out for another THREE WEEKS. So, jump ahead 18 years to current. We made the epic mistake of buying LG kitchen appliances in 2016. We bought a fridge, range and dishwasher. We really liked the looks of the charcoal stainless steel. We also made the HUGE mistake of buying Home Depot's Asurion extended warranty. We have had nothing but trouble with all three of these appliances in the nearly 5 years we have owned them. The first dishwasher died within the first year. The assholes at Asurion put me through 43 days of hell before they finally agreed to send a check for a replacement dishwasher. They had sent five techs out in a two month time period. And none of them could fix the dishwasher. It took over another month to get them to finally write the check, they just wanted to keep sending more techs out. The refrigerator doors and drawers have been peeling like snakes. LG finally took care of replacing the doors and drawers but now one of the doors is peeling yet again. Around a year and a half ago the refrigerator compressor had to be replaced. Also the last several months, the new dishwasher had to have a new rack because the top rack was rusting out, and the heater had to be replaced but it is part of the pump system and that is very pricey to replace because it's two functions. And now, lo and behold, the convection fan in my oven went out over a month ago. It started making a lot of nasty racket and then just stopped turning. Asurion sent out a company called FixSmart. We had already told them it was the convection fan yet they showed up just to look at it for about a minute and then tell us we needed a new convection fan and motor. I asked them how soon that would be available and they had no idea. Two techs. I told them we had told Asurion that it was the convection fan and that we expected them to come out with the fan motor and do the actual repair that day and they said they did not get that information. So while they were here, I called Asurion and asked them if they do convey that information to the service provider and they acknowledged that they do. Since those two guys lied to me, I told Asurion that I did not want them coming back into my home. So they told me they were going to send out my requested service provider company and all was well. Unbelievably, a couple days later, I received a text message stating that A&E was coming to replace the fan/motor. I responded to the text messages, which were coming from the number that you call to reach customer service at A&E. I adamantly informed them we did not want them coming into our home because they have screwed us over in the past. No one ever responds. The A&E tech that came out last Tuesday ordered the parts and the appointment was scheduled for today. I received a reminder text yesterday that I would have to wait all day long for the tech to arrive. This means I was not able to go out and get groceries and run errands for the upcoming holiday weekend and we are having people over. I need my convection settings to work. 5:30 PM rolled around and still no tech and no calls or text messages. So I had to call them, just like last time, and instead of getting to talk to someone, I'm directed to an automated appointment rescheduling. Next Wednesday, July 7, is the next available date. They fixed it so they don't have to listen to complaints anymore. So I have confirmed the rumor that the reason they bump hundreds to thousands of appointments is because they will prioritize a customer who calls them directly for non-warranty work. They make more money with direct customer calls and not as much on the warranty work for appliance companies. THIS IS SO WRONG, SO UNPROFESSIONAL, SO IMPERSONAL AND EVIL. Every time $$ are prioritized over people, customer service is destroyed. This is what a company becomes when they prioritize profits over people and it's a big reason why these big corporations are absolutely destroying customer service. THEY ALL SUCK BALLS. We will NEVER EVER call A&E Factory Service for anything. And we're never buying defective LG anything ever again either. One of the techs told us they are the worst appliances and require the most service calls. They may look nice, assuming the surface isn't peeling all over the place, but they are a nightmare when it comes to durability. NEVER, EVER, AGAIN. read more

I purchased a brand new washer & dryer through Best Buy. Lord knows it was expensive. Of course I purchased warranty. In life, it's not having .. it's knowing how to have. You have to know how to properly care and maintain things. But when it comes to major maintenance or repairs. I do use my warranty. The staff at A&E are exceptional. I do not understand why the reviews here are low. Well I do and it's sad to say people do not understand how warranties function. Then they come on here and leave a negative review and do not realize the ones they are hurting are actually the techs that come to your home rain or shine. Troubleshoot and resolve your issues. Alex came this time. Arrived promptly at 8:00am ! I had his coffee ready ! He got right to work. Not only did he take the time to teach me a few things about the front load washer I had not known. But he left me with peace of mind knowing my problem was solved. Both Techs Alex and Edgar have gone above and beyond in all there visits ! They engage with their customers when necessary and never over step any boundaries. When even offering them to come in and wash there hands they did not want to "invade my personal space". I'm sure it's a company policy. BUT I THE CUSTOMER INSISTED. Sometimes we are so caught up in the moment we forget those providing a service are human just like us... I want to thank A&E for there outstanding customer service that I PERSONALLY have experienced. Not sure if it's something you guys project onto your staff. But I do want to say it does feel like it is genuinely from your Techs hearts. Again Make sure you request Alex or Edgar !!! read more

This company is the absolute worse I've ever dealt with. Repair man lied about coming to my home to repair my refrigerator and I had difficulty getting another appointment. I bought another new refrigerator just avoid dealing with these con artists ever again. Pathetic! read more

Worst customer service ever. Rude and inpatient technician came to my house to repair my refrigerator. The technician name is Nesbit.. It took five technician to repair my refrigerator and still haven't been repaired. Worst company ever and don't bother to ever try to call this company you will be talking to a robot. read more

o stars actually !! is there a shit emoji !! Horrible customer service! Very irresponsible. Such a waste of time. They never fixed anything and charged me!! read more

WORST SERVICE! The guy arrived and tells me he needs a 2bd person to help. I asked him to reschedule for me with an additional person and he tells me it's a waste of his time. Everything is done via the internet and there is no mechanism to request 2 people. The guy was arrogant and shouldn't be in his position dealing with the public. The company provides no way to actually speak with anyone. The negative reviews are spot on. FOTGET THIS CRAPPY COMPANY EXISTS! A total waste of my valuable time. Thanks A&E. Fu@k off! read more

So I tried to go through Samsung to get my 3 year old washer fixed and they referred me out to another company. A&E factory service scheduled an appointment with me for 5 days later. I got a text confirmation day of appointment but they never showed. I checked the link and they rescheduled me for anther week out without telling me. I called A&E and they said the tech decided to reschedule and there was nothing they could do. They said there was no way to talk to the tech or the person who schedules the tech. They also said there was no way to talk to a supervisor. Totally unprofessional. read more

It took three weeks out to get scheduled to get our fridge repaired. The Tech arrived and quickly found the issue. A part was ordered and received at my home. I contacted A/E FOUR times to tell them that I had received the part. On the day I was scheduled for the part installation I called A/E to be sure a TECH was coming and they assured me he was coming. Surprise! . The Tech never showed for the scheduled part installation. I contacted A/E and was told that the part had not been received!!!!! I told the operator I HAVE RECEIVED THE PART THREE WEEKS AGO AND HAVE CALLED FOUR TIMES!!!! Now I have been rescheduled for another 3 weeks from now to have the part installed. Over two months without a fridge? RIDICULOUS! read more

We have taken multiple days off work for repairs, as the window they give for an appointment is 8am-5pm, for the technicians to NO SHOW. You cannot speak to a live person. Their phone system is automated and sends you on a loop of no help. READ THE REVIEWS - DO NOT PURCHASE. read more

This company has to be the WORST place I have ever interacted with. They are unprofessional and extremely disrespectful. The customer service didn't tell me I needed to unstack my washer and dryer to work on it. When the technician came (his name is Tony), he was so unprofessional. He came in for less than 5 minutes. He said if I can move the dryer down myself he will be able to work on it today, just give him a call. I moved it down 3 minutes after he went to his car. Called him over 5 times and he would just cancel on me and ignore my call to then reschedule me a month ahead. Inconsiderate people and absolutely unprofessional. Its absolutely a shame that LG works with them. read more

Jon , my technician is very thorough and complete in his troubleshooting when attempting to fix my oven range. However the unit could not be fixed so we have decided to replace the appliance. Jon guided us through the decision process as to replace or repair. great tech! read more

Worst company ever, my dishwasher, as been broken for a month now,, unfortunately for me the extended warranty I purchased is handled by this company, so far they have been to my home 3 times and my machine is still not working. The last time they ordered another part which I received but the day before they were scheduled to come back I received a robo call telling me they are not coming and I have to reschedule, however there is no human to speak with just a machine and no way to find out if and when my machine will be repaired. read more

i gave them a -0-. no star they have the worst customer care that a human can have. i am an older person. i used them because i though they were sears. i paid $59.99 monthly for years to sears. i have proof because is deducted from my account. i needed service for my dryer/washer. they came charge me $100.00 did not fix my dryer they left me stranded for more than 3 weeks. the colombian guy that came was a horrible person, with no manners knowing that i was old treated me like you know what. i will never use sears because they use this type of subcontractors that besides not doing anything mistreat old ladies like me and could care less what happens to them of what they need. i am afraid of them. oh, and they wanted to charge anothr $100.00 for coming to finish the job. what scammers!!!!!! read more

I had A&E come out to repair on refrigerator & stack washer and dryer and they still make noise on dryer and ref. Still not cold enough. Then I called a different repair and now they work great read more

Dreadful! Long scheduling delays! I waited 6 weeks for service on my 1 y.o. refrigerator and another 6 weeks to have them come back and install the replacement part that arrived in 2 days. read more

I would avoid them at all costs! You have been warned. Asurion uses this company for our Kitchenaid refrigerator. They have been out here no less than eight times over three months, and our refrigerator still does not work. After waiting more than four weeks for an appointment, the repair person never showed up, never called, and outright lied about us not being home. They even sent us a random image of a gated entrance to an apartment building. Audacious, since we live in a house with no apartments in our subdivision. I immediately tried to call, but their phone system was completely automated. They set another appointment for more than three weeks without consulting us. By far, this is the worst company I have ever dealt with. read more

A&E was contracted by LG to perform warranty work on a brand new washing machine purchased at The Home Depot. A tech came to my house, quickly found the source of the water leak and ordered a new part on the spot. I was told the part would be delivered to my home and he scheduled a service date to install the new part. I was instructed to call A&E if the part did not arrive before next service date so they could reschedule. The part did not arrive and it's impossible to speak to anyone at A&E. After being on hold for 93 mins I was informed they had no idea where the part was or when it would arrive as they didn't have a tracking number. I am calling LG tomorrow to have all service for washer cancelled by A&E and to find a different repair service. read more

Don't use this service. LG recommended a and e. Parts delivered for refrigerator repair. Rude tech said we didnt need several of the previousLy prescribed parts. Tech took the parts away. We were charged for the parts he took. A and E refused to refund We believe they were stolen. tried to get refund. Declined. Outrageous read more

I am so impressed with A&E Factory technicians. These guys have a schedule each morning that is rigorous. They are usually behind by their second call because nothing ever goes according to plan. Although it was 6 pm by the time he got here...he got here! I certainly understand that schedules are hard to keep. I appreciate the work they have done on my Frigidaire Gallery Refrigerator and appreciate their willingness to work late each day. If they are running late cut them some slack, they are trying to make all their customers happy before moving to the next! read more

A & E factory service is a fraud. It is run by Sears Holding. They take your money and do not provide any service. They have 10,000 phone numbers but they all give you run around. If you want to save headache and money do not sign contract with them. read more

A & E does not seem able to fix my washer after I kept having problems and they send new parts and different techs but my washer still is not working. I have been having the problem since Dec 2020. They will not call Frigidaire and tell them, that the problem cannot be solved and that Frigidaire should replace the washer. The washer is 7 years old. read more

These people have came to my house 5 times already. Still not fixed!!! My microwave door was broken in early January. Tech came by and said "hey just buy our warranty, wait 30 days and claim this door to get it for free." We paid 700 dollars for the warrant and waited a full month. Then when a new tech came to our house he said "this isn't apart of warranty. You're going to have to order the parts again". It WASTED a full month. Due to COVID, our microwave door didn't come in until 5 months later. Another tech and his trainee came over (THIRD visit, 6 months LATER) comes in and breaks a spring in our door and then repeatedly said "hey sorry, I should have done this case alone. The trainee broke your door. We are going to need a lift to fully take out your microwave from the wall to retrieve the spring." I asked him repeatedly to please have this situation handled in this next visit because my husband and I take turns taking off work to meet at our house for these appts. The FOURTH visit, the tech didn't even show up!!! He marked the ticket as if we were not home but we were here for hours. UNPROFESSIONAL AND LAZY. The FIFTH visit, a new tech looks at the door and says "I can't do this alone. I'm going to have to reschedule".... SO UNORGANIZED!!! There is no communication between these techs and their dispatchers. I asked for his manager's number. He gave me 3 fake numbers to call. All led to people who told me that I had the WRONG NUMBER!!! WHAT A HORRIBLE COMPANY. We have not received any apology or any discounts. We paid 2000 dollars in full 6 MONTHS AGO and have yet to get anything resolved. read more

After literally tighten a screw (the screw that hold the fan was loose) and less than 10 min of labor (not counting the troubleshooting) David the technician billed me $263, of course I asked why that much? The technician immediately flipped out and start being rude with me and telling me so that I should buy the warranty. I told him that i will call Sears and he answer was "I don't care I have your credit card on file anyways". They still charged me the $263 even though I didn't signed the "invoice". I called Sears and I find out that the technician charge was for a blower replacement which wasn't true. They probably don't have an option for tighten a screw, and maybe just the trip charge is not enough for them but still $263 is absurd. Totally scamming me. Then I call A&E and long story short they told me that they don't care and they don't care about the bad reviews. How a reputable company like SEARS still use this 3rd party vendors? They don't do much to help either. read more

Don't buy Whirlpool products if you are ever going to need alleged "factory service". Whirlpool lists A&E Factory Service as one of two their "authorized" factory service providers. After paying them $455.24 and three service calls later, they actually managed to make the problem worse. When I called their "customer service" line the next day to tell them, they want me to wait another week to send a technician back. When you ask to speak to a supervisor, they put you on hold and then disconnect you. They did this to me twice: first on their 800-905-9505 and their on their so called "Resolution Hotline". I should have known I was in trouble when they print a "Resolution Hotline" on their business card. DON'T BUY WHIRLPOOL IF YOU EXPECT ANY FACTORY CUSTOMER SERVICE! read more

KEEP AWAY FROM THIS SCAMMING COMPANY! My worst experience with a repair service. I don't know why Lowes would use the company. Very unprofessional and lazy technician. So lazy, he parked his company van on my new concrete driveway to avoid walking an extra 15 feet. The van left a puddle of oil (10 inches in diameter) and oil drops down to the street. He replaced a refrigerator seal and the final product looks worse than before. The refrigerator still makes the same grinding sound which was the reason for the service. I called the company and felt as if I were speaking to some overseas scammers. They transfer me to a self proclaimed "supervisor" who reads from a script. When I asked for a resolution to the oil on my driveway because my HOA will fine me, her response was there nothing they can do. I requested to speak to her manager and was placed on hold for over 17 minutes. She came back reading her script again, "Sir sorry for the wait. Your complaint has been escalated and forwarded up to the team". Again I request a manager and she said she was the last person I would speak with. I requested the technician's field supervisor to respond to my residence so he can observe the damage to my driveway. She replied there was none that she knows of. Horrible customer service. read more

1st appointment scheduled through AHS to repair microwave with 4 hour arrival time. Tech really looked confused - unsure of what he was doing. The repair lasted two (2) days before same issue. 2nd appointment scheduled after another 2 week wait. This rep seemed to know what he was doing - saw exactly what previous tech had done, corrected it and ordered a replacement part shipped to my home as he said it was afraid the same problem would happen again if part not replaced. Waited another 2 weeks for appointment to install new part. The FIRST tech arrived to install new part. He left to pick up another part that he claimed was the problem. This guy still didn't seem to know what he was doing. He advised all repaired and left. We NEVER had a heating problem - only door latch and connection. We immediately put a 4 min TV dinner in microwave to test. Afterl 4 minutes - frozen solid! NOW microwave isnt heating thanks to the incompetence of this tech! They actually wanted to send the SAME TECH out a 3rd time - the same guy who completely screwed up the job. I asked to speak with supervisor - they CANCELLED appointment instead! AVOID, AVOID, AVOID! read more

Do not hire these people! I purchased two Vinotemp wine coolers (avoid these too). We noticed water damage to the brand new cabinets surrounding the coolers. Upon further inspection we discovered water in the bottom of the units. Vinotemp sent out A&E. I work 30 minutes away and requested 1 hours notice so that I could get home and so the contractor who installed them could be there. I got 5 minutes notice. I raced home but the repairman refused to wait for the contractor. Fortunately I had parked behind his truck and I did not let him out until the contractor arrived. A&E determined that the coolers needed tubes to drain condensation. When he told me the tubes did not appear on the parts list or diagram,I put him on the phone with Vinotemp. They agreed to send tubes for that purpose. 3 weeks later the tubes arrived and another appointment was scheduled. I again asked for at least an hours notice. This time I got 20 minutes notice. The same repair man again said he would not wait. I told him to have his boss call me and I raced home (he/she never called). 60 minutes later he still was not there but he called to say he had changed his schedule and would be at my house at 3:00. He showed up at 3:45. It took him all of 10 minutes to determine that the parts he personally ordered were the wrong size. Having now lost 2 half days of work I throw him out of my house. He, nor anyone from his company will be back in my house again. DON'T MAKE THE SAME MISTAKE! A&E service numbers 41137243 and 41151190 read more

LG had already diagnosed that my refrigerator needed a new compressor. The warranty job was given to A &E to complete. The technician called on his way to the house to let us know he would be there in about half an hour. At that time, I asked him if he had a new compressor for the refrigerator. He said he did not know what was on his truck. He said he would be there to diagnose the problem and if he had the parts he would fix it. If not, he would have to order the parts. He arrived at the house. I was outside waiting with my mask on. He approached the house, did not say hello or good morning. I brought him to the refrigerator inside the house. He was breathing hard, not having done anything yet. Two minutes later, he decided the compressor needed to be changed. He went outside and brought in a new compressor and a number of tools to complete the job. He removed his mask to tell me he could not keep his mask on because he was going to use some gas and he would not be killing himself for nobody. I asked him why since the mask was not a special mask that could protect him from breathing any type of gas. He said if you don't want me to do the job I would leave right now. At that point he was huffing and puffing and mumbling under his breath. During his whole time working on replacing the compressor, he can be heard breathing hard and mumbling. He went outside for about 50 minutes because, he said, he needed to dry the compressor and he did not need to stay inside the house while that was being done. He came back, worked for about ten minutes. He then told me he was done, not to touch the refrigerator for 48 hours. If the refrigerator is still not working, I should call LG back, he told me. I will make sure this company does not ever come back to my house for any type of repair. read more

A&E came out today to repair the deli drawer in our Whirlpool refrigerator. This is an extended warrantee repair through Lowes. Originally Lowes contacted Flamingo Appliance and they strung us along for 4-5 times of coming out, ordering parts, arriving 3-4 hours late, yelling at us and walking out mid-repair. Don't ever use Flamingo! A&E was very knowledgeable, had the correct part on the truck and repaired the deli drawer to our satisfaction. A&E was originally scheduled to arrive today from 8-12. Last night they called to let us know we were first on the schedule and would arrive between 8-10. The tech arrived at 8:30. If you are forced through an extended warrantee service to use Flamingo, I recommend calling the warrantee company to complain so they will stop using that company. read more

STAY AWAY FROM THESE FOLKS! I spent over $800 on my GE refrigerator based on their erroneous diagnosis and ineptitude.They would not grant me a refund. They only offered to go re-inspect, but I will never allow inside my house again. When I disputed my payments with American Express they weaseled they way out based on lies and misrepresentations. DO NOT TRUST THEIR SERVICE OR GUARANTEES! To make matters worse they kept me waiting one full day and their technician never showed up. He made a note in their records that I had cancelled the call. That was a pure lie. They also jerked me around the whole day giving me two hour windows after they missed their scheduled visit (four hour window appointments only). They never send me delay alerts. I had to call, which is another major aggravation. You can never get through to the local technicians, but instead you have to deal with their customer call centers in Colombia and the Philippines. CUSTOMER SERVICE WORSE THAN THE AIRLINES AND THE CABLE COMPANIES! Save money and aggravation by dealing with smaller local companies that you can communicate with. read more

NEVER AGAIN!! I need service on a Whirlpool refrigerator, whirlpool suggested service there A&E the fee was $65.00 plus parts. The repair man showed in the time frame at 9:36AM and called for payment at 10:09AM with a bill of $209.88 and there was NO PARTS needed. RIP OFF ..... TOTAL RIP OFF read more