We've had a home warranty with AB May for 12 years. Since another company bought them two years ago they've been getting more and more about upselling than repairing. This culminated last week when they tried to talk us into $12,000 in unneeded sewer line repairs. We've now canceled our warranty service with them. A truly dishonest company. read more

Rip Off Alert!! Do not purchase the prepaid service agreements. I purchased the silver plan and when I had them come out to fix my stools they said it was not covered. read more

This is an example of A.B. May's shoddy work. We paid them $5000 to replace the shower drain. We were offered no choice of the kind of new shower insert. They covered the bathroom window and did not bother to paint the exposed wall and cover the holes in the wall. Upon seeing their "finished " work product we voiced our displeasure and the contractor's response was "you guys said you wanted to remodel". It did not dawn on this bozo that wanting to do something is way different than making a commitment to doing this, read more

See all

I suppose I will submit an older experience because it appears from some of the more recent reviews that this company has some serious ethical and accountability issues. Sept of 2011 we purchased a new house in Johnson County KS. It came with a home warranty from AB May. In Spring of 2012, we had our AC unit serviced and we were sold a gold agreement. We had them come out on a few occasions for the standard $60 fee. The annual plan increased twice between 2012-2017. They were always pushy on trying to up sell services after making a house call. For instance, they recommended buying a $60 bottle of drain cleaner to prevent clogs. Stating it was all natural. I've discovered I can spend $10, follow the directions and unclog all my drains whenever I want and I still have product to last another couple years. It was fifty fifty on the expertise level on what I expected and what I would receive. We gave a few 5 star work reviews but we also received our service fee back twice for poor performance. So anytime you are giving a company hard earned money and expect good work then it's not difficult to wonder why half the time the work was good. It never dawned on me that if they screw up on simple fixes then perhaps they have little credibility on big issues. For instance, we had a water softener installed. Come to find out it has power but that's it. A real plumber took a look at the device and said it's non-operable. They are great salesmen but horrible at installing water softener. Then we had a furnace issue. They told us the gas line was leaking. Told us could get someone out that day cause it's an emergency but just 30 minutes earlier they said the furnace fan was inoperable and the part would take a few days. So after talking with their sales guy I declined to purchase a $9500 system. I had a real hvac guy come out and he said "if you don't smell gas then you don't have a leak." It was a ploy to get us to fear the worse and we realized AB May and it's owner are in the business to trick customers into believing the worst just to keep them in business. Turns out only the furnace blower switch was bad. We optioned to have a brand new system put in for $7500 by Patriot Heating/Cooling (Shawnee) and our top AC bill was only $175 last summer and our gas bill has averaged $110/mo during winter months. That's not all. They signed my signature without my knowledge on two separate occasions. I asked the first time why it happened and the worker said because they have commercial accounts that they can't begin the work until they get a signature. I'd say those commercial accounts are too trusting. If AB May is lying to its private customers just imagine what their commercial accounts don't know! The owner and I exchanged a few emails but the response each time was basically we condone dishonesty but we don't see what we did wrong but we will make it right if you tell us. Believe me I have stacks and stacks of documentation of how they lied, forged my signature and attempted to bait me into buying one of their whole systems. They like playing games but eventually they will lose. Stay as far away as possible from this outfit. Did you know Berkshire Hathaway now has a partnership with this company? read more

Had one of their "Plumbers" Cody come out to fix a leaky P-trap.. He proceeded to tell me I had to cut out the tile on a newly remodeled bathroom to replace my entire stack for 2 bathrooms which was a complete lie. I rushed home to see what he was doing and he already had cut into one wall. The pipes he claimed were corroded were not, they were rock solid and the threading was perfectly fine. All it needed was was some elbow grease to remove hard water buildup and some plumbers tape. When confronted he just said.. "Well it looked like corrosion.." I chased him out of there and he still charged me $95 even though he left my plumbing disconnected and actually tried to leave my house with my plumbing fixtures. I paid $95 for an attempted robbery. If they cash that check it will tell me all I need to know about AB MAY. There is a reason Reece Nichols has recently dropped them for Home warranties. read more

We bought a furnace from AB May last year, and got onto their Bronze Service Plan. The plan includes an annual HVAC inspection. We recently had them complete that. They identified a problem that required replacing on of the valves so that the variable gas flow would work. The warrantee covered the part, and I only had to pay for the labor. Only doing a lot of work. Labor was over one thousand dollars discounted to $834 based on the Bronze plan. That seems like a lot for a couple of hours of work. It seems like a lot for a minimum 2 hour labor charge. I talked with the Technician he went on about booked hours versus actual hours. I called and got hold of their customer advocacy department. I was told labor was not based on hours at all, but each activity had a set rate. I've spent a career contracting for professional services - Engineers, architects, and accountants. Never have I seen hourly prices so high. Yes count me among those who will be looking for another vendor. On plus side the actual employees I spoke too were pleasant and knowledgeable, but that doesn't make up for their pricing structure. read more

Yesterday, roofers discovered a wire run loose along the peak of our roof under the last layer of shingles, and can't complete the work until it's dealt with. Called ABMay and they said someone would come out this afternoon, would call before coming over but they couldn't give a more specific time than "between noon and sunset" which was fine. But so I have walked around with phone in hand (literally) all day, fielded other calls with no problem but as of 4:30PM, no electrician. So I called ABMay and, after being put on hold several minutes, was told "he tried to call you some time earlier but kept getting a busy signal, so he tried another number" and same problem. Garbage! I gave them only my one and only phone number and, as I said, that phone's working just fine all afternoon and never out of my reach, not even in the bathroom. Furthermore, ABMay refused to reschedule before Monday although they advertise 24 hour service and roofers are otherwise done - and they did make the commitment to be here today. Untrustable, unreliable business. read more

I have been an AB May customer for about 20 years, even through all the price increases and service decreases (as far as what is covered) We have the Gold agreement with stand alone appliances also covered. However, we are now looking around for an alternative service, as we are currently experiencing very poor service. I have been without a dryer for 6 weeks and everytime I call, I'm just given yet another later date for the arrival date of replacement part. New ETA is Jan 20. I understand that there are currently issues with getting parts, but the people I speak are not empathetic and have an "oh well" attitude. By the time the dryer is fixed (if ever) I will have spent enough money at the laundromat to buy a new dryer! Not to mention the time and inconvenience. I just feel like some sort of empathy and compensation is not too much to ask for. read more

All hat, no cattle. Definitely not five-star service. Waited all day for the scheduled plumber. Called at 5:30 pm asking about the visit, and they didn't show me on the schedule. I had called a week earlier after receiving an ordered part to schedule the appointment. Now I get to do it all over again! Oh, and they charged me $438 for a shower handle valve and for 15 minutes of work. Find another plumber. read more

Had a tech come out to our downtown condo for a simple check-up/cleaning of our AC and furnace, both of which work fine and have exhibited no problems. The tech spent 2 hours (!!!!) fear-mongering about multiple inconsequential 'problems' and had his sales guy come out to price a new unit because ours is 'like a car with 300,000 miles' and is apparently about to die. They pushed hard to get us to replace our functioning, no problems system with a new one for $14000. But they'll give us a $1000 discount if we buy right now. I thought AB May was reputable and honest. Won't be using them again. read more

My refrigerator went out Tuesday night and they were at my door the next morning by 7:30 AM! That is a total grand slam service in my book. The repair was done quickly without any "extra" upscale attempts. I could not ask for any better service or experience. read more

I wish I could give a 0 star review. HORRIBLE service provided. They come "fix" a problem charge over $600 and then leave you with an unattached leaking toilet that isn't usable unless you want water on the floor flooding. THEN they expect you to wait DAYS to come fix the problem they left you with and an unusable bathroom. DO NOT WASTE your money on this company. read more

Had considerable work done and the AB May team was able to get the whole project done in one day. They were professional and clean. Didn't leave any messes behind. Drain pipe installation was flawless. Brandon was able to give us several options for how to fix the problem. Highly recommend! I also appreciate how easy this company is to work with for deaf/hoh people. Can schedule online and they will text me rather than call when service people come. read more

Called AB May out to look at my AC. They would not give me a ETA so I had to wait by the phone all day for a call. I called to make my appointment, and the answer service took my number to have the company call me back. They called me back but failed to update my number, so my 1st appointment was canceled. I didn't even get a email notice. They came out the next day, and were not able to explain the problem, so suggested a new unit. Two different people provided very different prices. I paid close to $400 for a service fee and freon, but the AC is still not cooling my home. I would not recommend this company to anyone. Also they are very expensive! read more

AB May is the WORST service company ever. Our initial service tech was fine. He ordered a part, and said to call to schedule installation when I received the part. He said d it may be him or a different tech. They were scheduled to come at 1:30 on a Thursday. By 3, since nobody had come or called, I called AB May to reconfirm Today's appointment. They assured me they would be here TODAY. I stepped away from my phone for literally 1 minute. I called back and was connected with their customer service with 3 minutes. They wanted to put me in some 'escalation' process. I told her I wanted to talk to a manager. They said there was no manager??!! They put me in someone's voicemail, but there was no room to leave a message. They said they couldn't install until the next TUESDAY, but they wouldn't tell me what time they will be her on Tuesday. AB May DOES NOT give 5 Star OR Exceptional service like they advertise. Don't use them...ever. Seriously. btw...someone from AB May will respond to this post and say they're sorry, and to please call them, but don't believe their post. I had this exact same experience with them 3 years ago, but I forgot this is how they treat their customers. read more

Day 11 without a working furnace. The technician came out on Friday, March 6th and after a few hours indicated he needed to order a part and the part would be coming from Chicago. I had the option to pay $75 to have it overnighted, but that meant it would be Monday or Tuesday at the earliest. Not sure why that would be considered "overnight" - I declined that charge. Didn't hear anything until I called and left two messages at their dispatch on Thursday, March 12th. No call back on that day- called Friday, March 13th and the dispatch let me know that the part was in and the tech had to pick it up at the shop and would then be headed to my house. After the tech worked for 3 hours, I was informed it still isn't working and another part is needed - this one coming from AZ. Just called and dispatch says the notes show the part isn't scheduled to be in until the 18th at the earliest. It is 37 degrees outside. Additionally, I have a gold plan with this company. I had them out in December to have the furnace seasonally maintenances. Unacceptable. ***UPDATE*** It is now April 29th and the furnace is still not fixed. Almost two months now - I do understand that it is a hard time due to COVID 19, but I will point out that this started two weeks before the stay-at home order. The 3rd part needed was ordered and was supposed to be in March 30th - then when I called on the 30th was told it was actually the 31st. I had to call on the 31st at the end of the day to check and was told that now they were hoping to get the part by the 16th if April. That day came, again I had to call to check as no one had called me - confirmed that they now had that part and they said they were busy and hoped to be able to get me scheduled the following week. I explained it had been a long time and that I hoped they'd be available the next day - they did agree and and we scheduled a time for the 17th. The tech showed up on the 17th and he grabbed the box that was obviously the shipped box that we had been waiting for and he headed to the basement to hopefully finally fix it. Guess what? THE BOX WAS EMPTY. No part. The tech had to return to the office to check where the part had disappeared to - as this was a Friday, I was told at 7pm that they couldn't locate it and that they were going to regroup on Monday. Monday I was called and told the part needed to be reordered and it would be 1-2 weeks more! This is day 54 of no furnace. They are going to be at my house tomorrow with the part.... not feeling confident it will be fixed tomorrow, but hoping! I also looked to message them as they did respond that they needed my contact info to have a customer service consultant contact me after my initial review - there is no link to message this company that I could find. read more

DO NOT get a Home Warranty contract through AB May. They've been called to our home twice now and both times come up with every BS excuse they could, in order not to provide a warranty repair on our furnace and now our electrical panel. Additionally, on our most recent service call, we had to schedule several weeks in advance, then the tech was 2 hours late. read more

Waited 2 days for someone to come to our house. Never got a call or explanation. 2 appointments, 2 no-shows. My only thought is that Covid is hitting all of us hard. Still, it would have been nice to get some contact from the company if no one is going to show up. read more

A GREAT EXPERIENCE... I just had a tankless water heater and water softener installed in my 100 year old home and was very pleased with the end results. I dealt with a number of people from AB May to get this project accomplished. From Shelly and Alexus in scheduling to Ben, Nick, Todd and Stuart who helped on the install of my tankless water heater and then a week later for my back ordered water softener. I can't say that everything always goes perfect but what I can say is that everyone I dealt with was very professional and worked VERY hard to make things right . THEY ALL PARTNERED WITH ME TO MAKE SURE THAT I WAS SATISFIED AND HAPPY WITH MY NEW EQUIPMENT. GOING THE EXTRA MILE... After the long day of my final install I mentioned that I had a stool acting up to my tech, who did not work on stools, and 20minutes later, at 5:30 on a Friday night, I had another plumber on my doorstep to fix my stool. I feel the people I have worked with at AB May are well trained, very honest and caring. read more

****DO NOT USE ABMAY** do not waste your time nor money on this company.**** I have had a home warranty with ABMay since buying my first house in 2009 until October of 2021. During those 12 years the prices continued to rise as ABMay provided less services with their warranties. Five and a half years ago they talked me into buying a high grade HVAC system. I was promised spending more money on a higher grade would save me money in my monthly bills. I have yet to see this decrease in my bills. For ABMay to come out and do the at first bi-annual maintenance, which turned into just annual maintenance for the same price on the unit would normally be rescheduled at least once since I was not a high priority for them. They would call me the day before the appointment to reschedule. Sometimes this would happen a few times before I could get them to come out and do the maintenance I paid for with my warranty. After five and a half years the air conditioner I purchased from them stopped working. Come to find out ABMay was negligent when installing the humidifer drain line and air conditioner coil drain line. This negligence caused the air conditioner coil to rust from the inside out from water damage. The five years of routine maintenance overlooked this issue each time. ABMay refuses to take any responsibility for their mistake and acts like this is normal for a unit this age. This is not even normal for a unit 10-15 years old let alone less than 6 years old. Using ABMay will end up costing you more money in the long run than if you were to go with an honest company. I would suggest using a smaller company. I have learned they seem to care more about their customers and quality of work performed. read more

If I could give AB May a zero, I would. They are happy to take your money for their warranty service, but their service is terrible. Find another company Hi Maria M, I tried to message you via yelp, but couldn't get it to work, so I just left you a message at work with my contact info at about 8:20 on 12/23/19 read more

3-23-2018 Update We had our spring service for our furnace, heat pump and humidifier. Kevin W did the tune up and was very professional, courteous and knowledgeable. He carefully explained a furnace add-on we needed and was able to install in the same trip in very little time. -------------- 9-1-2017 We needed to have a sump pump installed as the torrential rains last week resulted in water coming into our basement through every crack and seam in the floor, something that never occurred in our 22 years of ownership of the house. We called A.B. May, as we have a service contract with them for our HVAC stuff. Having that contract is a bonus because they give their contract customers priority over others. They were able top schedule an appointment for me within two weeks, which was much better than a foundation company I contacted, who said they couldn't visit us until October. That didn't work for us. So, Field Supervisor Joe Young and an assistant, Zach, promptly arrived at our house today. While they were here, we also had them replace several shut off valves. Joe and Zach proceeded very courteously, professionally, quickly and cleanly, doing high quality work. As they were mapping out the exit pipes for the sump pump (they installed a main pump and a back up), I expressed concern over the possible drilling through the main floor joists, as I know there are "rules" to follow when doing so. Joe was all over this, assuring me the installation would be such that he wouldn't drill through any joist. Joe & Zach were at our home almost all day, but they weren't intrusive. In fact, they were quite pleasant to have around. Joe offered great customer service, wanting to do whatever we asked of him, pointing other things we needed to consider, providing estimates and information, and prompting questions from us. Both he and Zach brought a LOT of credibility to the project. A.B. May, in general, and Joe and Zach, in particular, are great! read more

I have been a loyal customer of A. B. May for the last 12 years. They have an incredibly experienced crew and staff. Their work is meticulous, friendly and efficient. In those very rare instances when I have been less than completely satisfied with my expectations of perfection, we have been able to reach a solution to my satisfaction. In summary, the A. B. May team will continue to be my only home maintenance and new appliance vendor. read more

AB May came to fix one of our furnaces on 12/30. They also opened up the other (working) furnace for some reason. We wake up the next day (Friday) and that second (working) furnace was no longer working at all. Obviously the tech did something to it inadvertently. We immediately called AB May to get someone out to address it and we're told we would have to wait till Monday. I explained that it was the result of THEIR tech, and there was no apology no remorse. Frankly the just didn't care. I called another company, they came in an hour and got it running, so we didn't have to find a hotel for the weekend. I will never work with AB May again, and would advise everyone to stay away. read more

Our home warranty was through them so we used them for the work on our house for the first year. Most recently, they worked on our water heater, and it's been a complete nightmare. They quoted us the wrong amount, mis-communicated with us at every turn, almost voided our new water heater's warranty by not telling us pertinent information, had to send out an electrician on a different day after failing to communicate expectations to us, had to come back out as they forgot to turn our gas back on, had to come back out again because the water pressure was terrible after they left that time, and now they have to come back again tomorrow to finish working on the water pressure issue because they couldn't figure it out today. My husband and I have both wasted a lot of our PTO having to go home and wait for AB May on the 5-6 different visits over the past few weeks. It's completely unacceptable. The only person I've had a good experience with is Jeremy the electrician, and I'm not even sure whether he works for AB May or is a contractor. Can't wait for my home warranty to expire in June so I never have to call AB May again. read more

We had an old ceiling fan the kick the bucket in our family room on an 8 foot ceiling. We called AB May , they said they could get out in a few days and we made an appointment to install a fan that I had already bought all they had to do was put it where the other fan was and take the other fan down for me to discard. It was my great mistake of not getting a quote but I didn't think I would need a formal quote on $100-$150 service call. Oh my God when he handed me the bill of $650 for his 20 minutes of labor and 1$2. dollar and 50 Cent junction box I almost pooped my pants. I had no choice but to write him a check for $650. Absolute highway robbery and theft he should've been arrested. Needless to say we will never have them on our property again.Tim T. read more

this company is garbage do not get. my original cost per month was $80 and a service fee of $60. now im paying over $100 a month with a $75 service fee which would be ok if every time they come out it ends up codting me money. so a leaky drain on a shower should cost me $75 but because of the material of the pipe now its over $1000 for this sercice call. last call was for a garbage desposal they said the desposal would cost over $800 if i didnt have a home warranty i looked at home depot thr excact model was $150 so they are telling lies to home owners. when they came out to service my furnace they said it was worn out and it cost me $5000 to replace it. if its going to cost me this much to have a home warrinty why have. so beware of AB May read more

Unethical and dishonest. Run - do not use. Will tell you something is broken when it isn't. Will upsell parts that aren't needed. Charges outrageous labor fees. Invoice never details what was done or the cost -- just a generic description and total. Avoid this company unless you have money to throw away! read more

Terrible!! Do NOT use. They came out for a broken AC motor (which they didn't replace) and tried to sell me a $14,000 new unit for a 1000 sq ft home! A month later motor was replaced by a different company and said the unit was running great. read more

Thank you A.B. May especially Sean for making our sewer area to our satisfaction. It looks great; we are happy customers.

I received the survey email with my invoice but it didn't allow me to leave any comments and I want to do so. Steve S, #1621, did a great job for us working on our tankless water heater. Even though ours is older and could have been replaced, we opted to repair the one we have. Steve ordered the parts through Rheem which were mailed directly to us. Steve replaced the motor but was missing two parts in the Rheem package so had to make a third trip to our home to finish the repair. The missing parts arrived the next day and Steve had already made a note with A.B. May dispatch saying that he would need to return the next day. Great service from Steve and the dispatch people. Everything went smoothly, the water heater is working great, and we're very happy with Steve's service and personable attitude. We'll definitely call A. B. May again! Thank you for a job well done! read more

I JUST moved into my house less than a month ago, so you can imagine my shock when my pipe connected to the main line overflowed into the basement of my house! I was horribly upset, and being a young, single homeowner, very stressed out thinking about the cost to fix the issue. I have an older home and knew that backups can happen when you first move in, especially if the house sat for a while, which it did. I knew that the pipe needed to be snaked and that there was probably a clog somewhere in the main line. One of my coworkers recommended that I call A.B. May because he knew someone who worked for the company. I am normally hesitant to reach out to any large name companies, for the fact that they normally overcharge for servicing, but I do trust my coworker. I paid $79 for the main line to be augered, not bad right? I was told parts of the pipes were difficult to snake through and that a tech would come back with a camera on the snake the following week. Why couldn't they do that the first go around..? The representative also tried to sell me a warranty which was about $65/month. Seems sort of high, right? That isn't a home warranty that covers everything in the house, which might I add, you can get through other companies for almost half the price. Anyways, I spent my Friday night mopping up doo doo as I thought about my contingency plan, should the situation be worse that what's on the surface- i.e. roots in the pipes. The technician came back the other day to send a camera down the main line. He told me that my pipe was underwater, the pipe is clogged, and that the pipe is collapsing since it was difficult to get the snake through. He also told me that the situation was really bad (emphasized a few times). He went out to his truck and gave me a few quotes for "what needs to be done." Either I can spend the low end of $8k and have a pump grinder/dump put in outside the foundation of the house, or I can pay $19k for a new main line, pump grinder, basement floor ripped up and replaced, and the street outside my house ripped up and replaced. I could see how it might cost $19k to rip pipes up UNDER my basement and tear the street apart, but that's assuming that the main line did need to be replaced. The tech even looked in my backyard to see if a sewer line ran there, that I could T with my main line instead. I didn't have one. I also requested the footage of the snake and camera, yet I couldn't open the file even after attempting to convert it. I felt that this tech was nice, but also can see how the "values" (money) are instilled in this individual. I always get a few quotes on any project I do, and so I called The Sewer Doctor to come out the following day. He augered the main line over 100 feet, to where it Ts with the city line. He then put a camera down there until the T. I got to watch the entire thing. My main line was very clogged, and about a 20 foot stretch was underwater. BUT, my pipes were in good condition! As long as I get the main line cleaned out once a year I am good to go. My main line does not need to be replaced. Long story short, A.B. May, who prides themselves on "doing the right thing, every time" (A.B. May website), is the most dishonest company I have ever worked with. They will cheat you out of your money. I could be out $19k had I not called The Sewer Doctor for a few hundred dollars instead. Do not use them! read more

We have a contract with AB May and have had no issue getting help out to our house whenever we need it. Everyone who we have had come do work has been great. We have had our dishwasher, oven, toilets, faucets, garbage disposal, and HVAC serviced by them with great results. My only complaint is that it's pretty expensive to maintain a contract with them, but I suppose that's the choice we make, understanding that we could spend more to repair and replace things without the contract. We love the convenience of being able to call one company for all our needs, with confidence that they will send a skilled professional to do our repair. read more

I'm not sure I can find the words to express my disappointment and frustration with AB May. We are getting estimates for a new HVAC system. I called several companies in the area to come by and give us estimates. I called AB May on Friday and they put me in touch with one of the technicians. He said he could come over and give and estimate but only if I was willing to commit to hiring them. I told them I was getting estimates so I wouldn't be able to make a decision until I get all the numbers. He then said he would come on Monday at 8 a.m. to look at our situation and run some numbers. Monday morning rolls around, the tech arrives and promptly tells me he would only have time to look at our system and get me an estimate if I was willing to commit to using AB May right then. I told him that I was getting estimates all morning and would make a decision in the afternoon. He said he had another house to get to and wouldn't have time to work up the estimate until the afternoon. I asked him, "If you have another appointment already scheduled that you have to get to, how would you have time to look at my system now if I was going to hire you? If you DO have time to look at my system now if I was willing to hire you, why couldn't you still look at my system right now like we discussed?" He claimed he misunderstood what I needed and said, "I don't get paid for the time I spend getting you an estimate." I tried to reassure him that we were going to make a decision that day, so I didn't understand what difference it made if he got me the estimate now or later, it would still be two hours of his time. Also, if he double booked his time, I didn't understand why I should be shortchanged in the process. He then said, "Who is 'WE" and is there someone else I should be talking to about this project?" At this point, I was getting angry. Even if AB May had the best prices and best service, I was no longer inclined to work with them. The attitude I got from the service tech really put a bad taste in my mouth. While a $7000=$10,000 project may be small potatoes to them (the tech mentioned that the project was small compared to $40,000 jobs), it is a big deal to me. I am so disappointed with my brief experience. I don't know what else to say. read more

AB May says, "We do our best to keep our pricing reasonable and competitive in today's market, while leaving enough margin to pay our employees what they deserve for the quality work they do." I still don't understand how charging $700 for 20 minutes of labor is reasonable. read more

Update: Here is a response I received from AB May after my review: Hi Jason, I apologize for the frustration that was a result of the service call from A.B. May. I am going to pass this along to Chuck who is the manager of that department. I will also make certain that I follow up on this so that your needs are taken care of. Again, I apologize for the inconvenience and look forward to resolving this issue. Thank you for bringing this to our attention. Have a wonderful Monday. It's been 2 weeks and I still have not received a call. Pathetic! read more

We just had a new AC and furnace installed. We have used a few of the big names in KC previously but decided to let AB May come out and look at our system when it failed. I am glad I did. Awesome and very professional service. When we were going over options they were not pushy but gave us all the options. I am glad we let them handle it. read more

Our upstairs toilet was leaking sewage into our kitchen ceiling. They came and sealed the pipe 10 days ago. Sewage started coming up from the bathtub. We keep calling to figure out when someone is coming to fix the problem, but they have repeatedly not shown up. They also said our warranty won't cover the problem because it was caused by an installation error. We've had the warranty the whole time we've lived here and the problem didn't start until over a year after we bought the house. This isn't the first time we've had problems getting something fixed within a reasonable amount of time or without having to call back multiple times because whatever they did didn't fix the problem. This seems to be the typical quality of service and I don't plan to renew the warranty again. read more

We're GOLD SERVICE Members for 4-5 years and treated like garbage by the customer service team after THEY cancelled our maintenance at 5:15pm as I took the last day off from work for the remainder of the year! I admit I was miffed when "James" called and he could've cared less! His words, "we'd try to fit you in on Saturday, what's your schedule that day?!" I was infuriated and finally just hung up! I called back today and spoke to all the "Village Idiot's" except for....a supervisor! As the mic was keyed on the customer service rep's wireless mic I heard each of them refuse to take the call and tried to pawn me off down the line, with a final, "I'll have Shelly O'Dell give you a call!" Never happened! I asked for the owners "email address" and was refused! Nobody cares at this company and that's fine! Over the past several years, I've actually talked to each of the techs and only one had something nice to say, but, I still heard from him the negative side of how bad the company truly is, over priced and can't keep anybody around due to the management and incompetent supervisor's! It's all apparent as I've come upon this situation! I read thru hundreds of reviews and have come to the same conclusion as them, the customer service is horrific and they try to overcharge you for anything and everything! Disgusting company and please, please, please, please.....stay away! The company has grown too big to care about the customer any longer and they've lost control of the values of the original company! The commercials are a "smoke screen" from the reality of what's really going on within the company! What a joke! read more

Apparently, they don't work on Kenmore/LG refrigerators. It would have been great if they would verify what type of refrigerator you have before scheduling an appointment. Now we will be waiting additional days and missing additional work to be at home for another repair person. read more