It was that time of year again to have the A/C checked to make sure it was set to handle another…read morehot Charlotte summer. This time Karsten G. was the service professional to call on us. After the usual introductions, I started to show Karsten where all the equipment was. He said he was first going to check our thermostat. I had contacted Integrity about a month ago regarding what I thought might have been a problem with the thermostat. He checked it and said it needed a slight recalibration, which he did. He upgraded the A/C condensate drain tube and we had him install a second drain pan float switch. We felt he did a great job in checking over the A/C and was very knowledgable in any qustions we had. We fell comfortable we'll survive another Charlotte summer.

They installed a new unit and we had problems which they came back out twice to try and find the…read moreproblem, My husband wound up finding out what was wrong. The problem was water sitting in the exhaust pipe and they told us we were basically on our own to fix it and the company they recommended to do the work was lost about having to break our ceiling up to get at the pipe and basically a nightmare conversation with them, Integrity charged us twice for the two visits and said they would reimburse us the 200 dollars which they then said they never told us that we would get any money back. They reimbursed us $1.41 after all was said and done, We paid alot of money for the new unit and after it was installed Integrity just basically washed their hands of us after it was done. They are not people of their word and I would never recommend them to anyone.

After trying several local plumbing and heating businesses in the area, I chose Rightway. They…read morehave since done all of my work; both residential and business. I especially appreciate their professionalism, in clean and neat installation and very talented troubleshooting by Robert, solving a problem that the other companies were not able to find. Don has been excellent in assisting in the design and installation of two heating and a/c systems, and Eric in scheduling gets techs out on time if needed. This is a great company and I highly recommend them for no-nonsense installation and service, very fair pricing, and a friendly staff.

Notice at 5:30pm that the Hot Water Heater was not working. Within a few hours it was completely…read morefixed with no crazy after hours Service Call Fees. Super nice and Professional staff. Both the Call Center Staff and Service Technician were Very knowledgeable. Will definitely use them in the future. Would Highly Recommend!

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

Unresponsive, Unprofessional, and Abandoned Warranty Work - Avoid This Contractor…read more I hired H&C Heating and Cooling [Hector Perez] to install a complete new Goodman HVAC system for my home. The purchase included a 10-year parts warranty and a 2-year labor warranty, which was a primary reason I chose them. Our heating system failed completely within just 1.5 years, well within the warranty period. What followed was an unacceptable experience. Despite numerous calls and text messages, the contractor has been almost entirely unresponsive. After the initial breakdown left my family--including young children--in a very cold house, after many calls and text he came to check the issue once but provided no fix and no follow-up plan. My wife said he said he found the issue and will come back in the morning to replace the bad part. Since that visit, he has completely ignored all subsequent communication. This isn't just poor service; it's a breach of contract and a dereliction of his warranty obligation. He took our money for a premium system and installation, then abandoned us the moment his work proved faulty. We were left to suffer in a freezing home during cold weather, which is an absolute failure of a basic HVAC contractor's duty. Do not be misled by advertised warranties. This contractor does not stand behind his work. The lack of communication, professionalism, and basic concern for a family with small children is appalling. I am now forced to hire another company at significant additional expense to diagnose and repair what should have been a covered warranty claim. Save yourself the immense stress and financial risk--look elsewhere.

Let me just say, these gentlemen came in to correct a cluster of mistakes made by previous…read morecontractors. They were knowledgeable, professional, and on time. They worked efficiently and communicated at every turn. I so appreciate these guys and would definitely send business their way. These guys smiled, our house is cool, we're ready for the summer, and that makes me happy.

I could not possibly begin to accurately describe my satisfaction with Adams HVAC. The salesman…read more(Auston) was sharp and knowledgeable regarding all things air conditioning systems and needs. The team that came out for the installation could not have been any better. Adrian, Mike, Wilmer and Carlos were all very polite, hard working and individually very skilled in the process. They were very quiet and definitely very tidy. I can't find one thing that I would not be satisfied with regarding the installation. Adrian was very helpful and understanding. He knows his stuff! I would recommend Adams HVAC again and again. I have had business with them since approximately 1992. I wouldn't wish homeowners having their AC units go down, but if they need to be replaced, call Adams.

This company is a complete fraud. They upsell options such as Zoning which was sold to us by "…read moreMarco Ferreira" for $1300 and it never worked. So this Zoning option upsold by the so called Comfort specialist Marco was a complete money grab and it was like throwing down money down the drain and into the coffers of John Adams. The extra work and the delay in installation was because of change in furnace a decision made by Adams based on non availability of the agreed upon unit at the time of install and the lack of accurate measurements by their comfort specialist - Marco-- all of which was their fault. They could have pre ordered the agreed upon unit or measured the attic space correctly. Somehow Adams takes pride in extra work they did which was a direct result of their own incompetence and lack of due diligence before the installation. I was never happy with the delay and was livid during installation and had expressed my frustration to Marco and installation team and even spoke with the service manager and expressed my displeasure the day of the installation as we had to sleep in the home without a functioning AC . So Adams and their installation team could not fit the unit in the attic space since they didn't know how much space was required for the unit and who was responsible for measuring the Attic space prior to install - one MARCO FERREIRA !! This is like the left hand doesn't know what the right hand was doing.. If Marco had measured the Attic space correctly than the delay would have not happened and also there was no need to reconfigure the attic space and extra work Adams seems to take a misplaced sense of pride.. So you don't do the due diligence and prep work and that causes the delay and result in doing the extra work and customer not having a functioning AC overnight and somehow the business takes pride in this botched installation.. Bravo !! So Marco or team who is responding to the review conveniently leaves out the detail about not measuring correctly the attic space and prep work that could have prevented the extra work and delay all of which was their own fault and doing... They also overcharge way more than average price for their service contracts and find certain parts such as Air Switches etc that needs to be replaced and overcharge for the installation. I will not recommend this business to anyone in Charlotte as there are plenty of honest HVAC providers out there.

My AC went out, so I called a tech to find out why. The tech showed me the burnt out wires and…read moredamaged compresso. The AC was 15 years old and it would cost $5k to repair. I started calling around and the prices for a new one was $20k-$30k. During my search I found Charles and while we were talking we found out that we both served in the Marines! upon realizing this Charles stated that even though we were technically outside his normal service area he would take care of a fellow Devil Dog!! Three days later not only did his team show up but Charges the owner did as well!!! Him and his people took care of everything. They were extremely efficient and professiona! They had several obstacles to overcom, such as the opening to my attic was too small to get the old air blower down and replace with a new one. Charles took apart the old one and removed as reassembled the new one in its place, himsel. Charles is one of employers that care about their clients that he doesn't mind getting his hands dirty!! Furthermore, they cleaned up everything and left my home better when they left!!!

Charles was sent out to repair my AC system. His tech recommended a $900+ repair. I was a little…read moreunsure so I got a second opinion. It turned out to be a broken wire that was simply fixed. I had the 2nd supplier fix it. I explained what happened to the owner Charles. He apologized.....things do happen, people make mistakes. He immediately offered to refund my trade call fee and sent me $100. He is an honorable guy and a honest businessman. I'd call him again. I also enjoy my conversation with him and the office manager.

I would have rated this a zero if that was an option. Stay away! I had a late afternoon appointment…read more(3pm) and when I got home they was a no show. I called to see if they were still coming and the technician said they tried calling twice and I didn't answer so they decided to go home. I asked why they didn't leave a message and they said they don't leave messages and that I would need to reschedule since they don't do late appointments. The technician was rude and didn't seem to care. Why do they call them 24 Hour Air? Accountability? Leave a message if someone doesn't answer. Bottom line is technician was rude. If you don't do late appointments then don't schedule them. Do better.

Stay away from 24 Hour Air. They completely misdiagnosed our furnace system failure. The technician…read morethey sent to our home was rude and did not seem to care about doing a thorough job. We ended up getting quotes from several other HVAC providers, ALL of which were leagues better than this shoddy company. They are a dishonest company so consider this review your advance warning to find someone else.

The process of dealing with my insurance company on a water damage claim has been difficult. NICS…read morehas been a major help in navigating this industry. Without Preston's knowledge and guidance I don't think I would be where I'm at currently with this project. I'll keep everyone posted on the progress of my project and how NICS follow through is after construction has started.

They are working with our insurance company and adjusters to handle hail damage at our houseread more