We called A Nova Appliance about a Viking range and refrigerator, both of which were misbehaving due to design and manufacturing issues. The sparkers in the range were corroded, and the wires pinched. The refrigerator was filling up its drain pan and leaking on the floor. They came out three times, once to diagnose the problem, and twice to install parts as they came in. Work was done neatly and quickly. We will use them again should any of our appliances need service. read more

Our Viking trash compactor developed a problem: the drawer would not close completely so we called another service company that advertised they were Viking factory authorized. They charged for their diagnostic visit and reported that we needed a very expensive part but could not guarantee the operation of the appliance after installation. We called Viking corporate offices in MS and they directed us to ANOVA. Harold was prompt, polite, was able to obtain the part and do the repair so the compactor works again for less than the other company was going to charge for the parts alone. Certainly we were happy, because the compactor is no longer made and we find having it more than useful. ANOVA did well for us. read more

This started September 19 and finally ended today. At least it ended. Twice the technician came out to fix our viking stove and twice he needed different parts saying it would cost more. I called 7 times and just had the general manager call me back today. They did refund the $200 in parts that we never received but still had to pay $99 for a worthless service call. No communication or responsibility read more

Terrible experience. Don't operate after hours at all! Ordered part that didn't work. Got charged inspite of it. Will not use them again. read more

STRIKE 3 - YOUR'RE OUT! Called this company to perform a manufacturer's recall. Scheduled 3 appointments. Confirmed the appointments each time on the day of the appointment. They failed to show each time and never called. I plan to call the manufacturer to request another authorized repair company. read more

I read the reviews and I'm shocked. I've had Harold to my home twice, once for an under-cabinet refrigerator and once for a Samsung washer. Both times he came within the "window," ordered a part and fixed the problem. What more could I want? I actually continue to use them because they answer the phone, they are polite, they follow up when the part arrives and they solve the problem. After reading these reviews, I've learned one thing: don't buy Viking. read more

Worst service experience ever. The repairman fixed the wrong burner, argued with me that he was right (not me), and then raised his voice until I asked him to leave. The owner took two months to fix the proper burner-- and charged me after saying he wouldn't. Disgraceful. read more

The best thing I can say about this company is that they came out when they said they would - which is no small feat in DC. They did repair my dryer - just needed to replace the fuse, as it turned out. The damage: $225 - to replace a fuse!? I think I'll look a bit harder before I call them the next time... read more

I needed my high end outdoor grill serviced and had a rep from A Nova came to my house. He undid the grill and determined was a ignition issue. Gave me a quote for parts and left. He didnt put grill back as he found it but close enough. I called A Nova and scheduled return to fix ignition. The day of appointment the tech calls and says they didnt order the parts. Need another 2 weeks. Ok so somewhat frustrated now by experience. I wait 3 weeks. I Call them to check on status and am told the parts DID came in and they can now come the next week. The tech comes, goes to fix and tells us he doesnt have the correct tools to fix ignition. Makes me wonder how he was able to check this earlier? We let him use our tools and he fixes ignition but again, puts parts back incorrectly. I need to rearrange for second time. Job is done. So beyond my obvious frustrations with delay, parts, and work it would have been great to talk to a rep who could explain issue and treat me like more than just another job. Someone who asked about the grill and the parts and could be a bit proactive? Cant recommend this company. Was poor experience. read more

Kudos to Harold, the technician from A-Nova, for properly diagnosing the cause of a noise in our Sub-Zero refrigerator. (A repair person from another company had wrongly advised on this the previous week). Harold then ordered the part, promptly notified us when it was received, and successfully installed it. Our problem is now resolved. It has been a pleasure working with Harold and A-Nova. read more

My three year old Viking downdraft for our cooktop quit working. This is one of few companies that services Viking. Aziz was excellent. He called 25 minutes before arriving on time. He was polite, efficient and informed. The repair was expensive in my opinion. The little plastic switch Viking used for the on/off on the downdraft had broken and the charge was $91 for the part, $99 for the service call and $80 labor so $270 for a small piece of plastic. I bought Viking for durability and its reputation for being well built. I would not buy it again. Putting in this cheap little switch is nothing more than an insult to the buyer. Does anyone build an appliance well? In any event, A Nova Appliance was an unusually pleasant experience. I would definitely ask for Aziz again. read more

A-Nova was recommended service repair company for Viking wine-cooler. Zee, the technician, was prompt (came early in am as promised), diagnosed problem, ordered parts and fixed the problem. He seems knowledgeable, was polite and explained issues well. Was relatively easy to schedule an appointment that worked for me as well as company. Only reason for 4/5 stars - somewhat poor communication from office as to parts status. I had to be proactive in following up. Nevertheless, great service and would recommend to others. read more

I don't think I've ever had a better experience with a maintenance professional. Harold was very friendly, super knowledgable and he knew how to explain the issue with my freezer very clearly and in layman's terms. Professional, pleasant and punctual. I know who to call next time I'm in need of appliance repair! read more

I have a Bosch dishwasher that was not working. Called Anova in the morning and they sent Harold out that evening. He fixed the dishwasher which had some burned wires. It was working again in no time. I found Harold quite competent and very easy to talk to. I have now ordered a part to be replaced for my washing machine and hope that I have the same good experience that I had the first time. Harold knows what he is doing and I liked him a lot. I thought he was very knowledgable and eager to share. Thank you to Harold for good service. read more

Prompt, courteous, efficient and thorough service from Zaher.

Customer Beware. At first I was pleased with the service, but from about our second visit, it was apparent that Harold, while a nice person, did not know what was wrong with our Fisher&Paykel dishwasher and we've been without a functioning machine since September, 2013 (we are a week away from Christmas). There have been several problems to fix, visit after visit, all stemming from one issue, which Harold finally found on 12/16, after my repeated attempts! I don't feel that he listened well, or that he took his time to determine the source of our leak. He relied on "tech-support" over the phone, and I didn't see any effort to dig into what might be causing our problem. As a matter of fact, ANOVA is likely responsible for additional damage caused to my lower dishwasher drawer because of the failure to locate the original problem from the beginning. While ANOVA didn't charge us service fees each time, they were charging us for parts and demonstrates zero desire dig into the problem to resolve it quickly and to our satisfaction. We have had five visits and still no working machine. We could have easily had a new dishwasher and been done with it, but ANOVA recommended the repair. Also, Fisher&Paykel have been poorly service-oriented and they don't seem to stand behind their products for over 8 years. That's an expensive proposition, given the cost of their products. I would think twice before using ANOVA or before purchasing Fisher&Paykel. It's a hot mess. read more

I have used A Nova appliance several times over the years and have been consistently pleased. They are reasonable priced and render quality service. Howard is an amazing technician and person!! I highly recommend them. read more

I am very please with the service provided by A Nova Appliance. My washer was not working properly and they were able to repair within a week. They were punctual to both appointments. I, now, have a working washer. I recommend their service! read more

Speedy and efficient! ANOVA was recommended to me by Viking to fix my refrigerator. I called their office Friday and was scheduled for a technician to come out on Monday. The technician, Harold, called me back on Friday and offered to come out that same day since he was in the area. Long story short, a problem I had for almost two months and after being through several different companies, was remedied in a matter of 20 minutes! Harold was very knowledgeable and pleasant and has certainly made my holidays a lot easier. If this is level of service they give, I highly recommend! read more

I have been using Anova for at least 10 years. The guy who comes out definitely knows his stuff and does a good job with all my appliances.

I must say I'm a bit surprised by the negative reviews. I've had Harold come out on many occasions and have been quite pleased. As a matter of fact, I'm much more impressed with A Nova than then the engineering and craftsmanship of Viking, Sub Zero and Fisher Paykel. Harold shows up when he says he will and seems to accurately diagnose the problem quickly. While not cheap, A Nova keeps my kitchen functioning and all my interactions with them have been fair and professional. read more

So...my wife Gemma wrote the first review on FB (spot on). Then I wrote the second (3 minutes of my life I can't get back--but I'll paste it here :) ). If it matters to you, check them out on FB... "Ok, first entry was my wife's--and spot on. I'm entering the second. We tried to allow them the opportunity to redeem themselves, and obviously by this tone you can sort of surmise... On one occasion Harold came at the end of his shift, long in the tooth and brooding (though to his credit on that day, he put his game face back on) informing me that I was to observe and deduce which of the two drawers (upper or lower) was malfunctioning by (he explained) a process (he suggested). Five minutes after his departure, the malfunctioning started. I was still attempting to work with A-Nova, sort of empathizing to the human nature side of things. As in, how satisfied will I really be--all things considered? Customer service and a bit of know how is truly the bulk of the beast. Well, we asked for ANY afternoon service--since this was their mistake that needed minimally sorting and diagnosing. Harold and operator picked this moment to take a strong stance over times they could make it (only morning as this was most convenient to their schedules)...my only comment at this point..."I'm going to give you a bit more time to reconsider this"...and roughly 24 hrs later..."are you sure this is the stance you wish to take, all considered?". The operator basically said, "I'm sorry, this is all I can offer............................" to which I obviously replied, " No this is all you're prepared to offer, but thanx " speaking to them for the last time. At this juncture, I was prepared to go with ANYONE polite and showing rigor/effort/hints-of-customer service...we went with M&M, who thus far at least have enough decency to represent themselves politely. The End smile emoticon BTW: I took about 2 weeks off from commenting so our collective thoughts would not be emotional, but rather appropriate to the situation. I'm sure they have the tools to be somebody's fav...but they'll have to act on sentiments like this..." Russell Sage read more

I had a terrible experience with a refrigerator repair from an appliance company which I found out later was not an authorized Viking repair shop. But I then searched Viking factory authorized service shops in Northern VA and found ANova, which was a Viking factory authorized service provider in the area. The technician, Harold, called 30 minutes before arriving on time, was very polite, and fixed the issue with my refrigerator. Will definitely be using them again! Very pleased! read more

Aziz was very professional, on-time and accurate, repairing my Fisher & Paykel dishwasher. He provided details about the repair that was needed, including a demonstration of the lower draw valve flowing properly and the upper draw valve not flowing well causing the error. He gave me fair warning that the valves from Fisher & Paykel have had some defects and if I noticed a F1 error, do not shut off the power. They would come back to fix it within their standard warrantee. Erica from the main office was nice enough to email my service history so that I could follow up with Fisher & Paykel and see if I can get any compensation for the cost of repairs. The only reason I didn't give 5 stars is because it is a bit expensive to have a technician visit. read more

Unprofessional office staff -- completely uncaring and inflexible. Never called when they said they would. Took technician 5 trips before warranty items were fixed. I'll never use them again. read more

The first time A Nova's technician came out, he came after 7:30 p.m. This after my wife took a day off from work to wait for his scheduled arrival for the afternoon. No apologies. So, a lost day of work, and the technician could not repair the Samsung dishwasher that had been facing drainage problems cutting off the machine. Still washing dishes by hand. read more

I've used A Nova Appliance for a few years now. In the past for my Viking Refrigerator and today for my Viking microwave. Harold showed up as scheduled and was able to fix the problem in a timely manner. I'm pleased with their service and will definitely use them again. read more

A Nova Appliance is a terrible Company. Monday of Thanksgiving week, Nov. 2015, my oven went bad. A Nova scheduled me for Tuesday between 1-5. At noon on Tuesday I called for status and was told that the Owner (Jennifer) cancelled my appointment. I spoke to Jennifer and she said she cancelled because I missed previous appointments in year 2010, repeat, in year 2010. I begged her to send a tech because we had company for Thanksgiving and needed the oven. Jennifer was unmoved. Again, terrible company. read more

I had a Viking Refrigerator problem (freezer fine, refrig at 48 degrees, lots of spoilage). I called Viking Corporate and they directed me to A Nova as the approved repair representative. They were clueless on solving the problem. Charged me $400+ for repairs that did not work. I complained to Viking. Viking approved further repairs at their expense. Several visits from A Nova, more repairs, nothing works, then they tell me "Well, you know, these new, high tech refrigerators are not as good as the old ones so you are just going to have to live with it the way it is" (I am adding ice cubes to the refrig to keep the temp down). I call Viking Corporate, they send a new rep from Wuerstlin's Appliance Service, MD. I repeat what the service manager from a Nova told me. He smiles and tells me that is a common response when you can't fix something. Two visits later - everything works like a champ. Appliance problems? Call Wuerstlin's AVOID A NOVA!!! read more

Contacted A Nova about my washer not draining properly. They were very courteous and scheduled a technician to come out quickly. The technician came and poked around the washer for a few moments, didn't even open the casing to test the drain pump with an ohm meter or anything, and declared that our drain pump needed to be replaced. Total time: 5 minutes. He then handed me a receipt that I owed $109 for the "diagnosis", and the actual repairs would cost an additional $495. I called A Nova to ask why it cost so much to install a drain pump, and they said they could take $100 off the repair, which still seemed high to me. So I ordered the drain pump online ($50), and installed it in less than 20 minutes - works perfectly now. I don't know why they thought it was okay to charge nearly $500 for such a simple repair. Maybe it was just the technician I was working with, but I would not use these guys again. read more