Our LG refrigerator freezer stopped making ice. We checked all the usual things and couldn't get it working. We checked the freezer temp and it was 20 degrees when normally it is about -2 degrees. We called KOAM on Friday afternoon at 3:00 pm. We learned that there was a service person nearby that was finishing another job. He was able to get to our house within 30 minutes. The service person took his shoes off at the door, laid out blankets to protect our hardwood floors and used a protective panel under the refrigerator when he moved it. He diagnosed the problem very quickly. He said that if the temp in the freezer is too warm, the ice make turn off. The actual problem was the evaporator was leaking refrigerant, so it needed to be replaced. He had one on the truck, so he was able to replace it in a little over an hour. The service person was very fast and efficient. We removed all the food in the refrigerator and he removed all the shelves and drawers and back panel. I didn't know it came apart so easily. We were able to thoroughly clean all the shelves and drawers before he reassembled the inside. It looks and run like a new appliance. The labor cost was a lot higher than expected, but in the whole scheme of things, it was worth it. I think the service person completed the job in half the time as any other service person could have done. If we didn't get it fixed so quickly, some of the food in the freezer and refrigerator may have gone bad, or I would have needed to get a lot of ice to keep the food cold over the weekend. That would have been a big hassle. Plus, the service person finished at 4:00 pm and we were have a dinner party at 6:00 pm. I think we really lucked out getting a service person so quickly, but KOAM really saved the day. read more

Called Kitchen Aid bc my oven isn't working. They told me Via and Koam are two kitchen aid / whirlpool certified techs in my area. They also told me Via has a $139 diagnostic fee while Koam has a $99 diag fee. I called to get a written estimate just for the diagnostic fee so that I could provide to my home warranty company and they refused to provide. All I needed was an email so that I could get it approved before scheduling the service. The lady cut me off several times and refused to let me speak. She then told me my diagnostic fee is $149 instead of the $99 Kitchen Aid told me. I told her kitchen aid told me the price and she said it's not updated. I wouldn't recommend them. Seems like they got certified, told KitchenAid their pricing to undercut VIa, and then switch the pricing when a customer calls. And then refuses to provide it in writing. read more

Our LG fridge from Costco had an issue literally 2 years after purchase. I called LG and they asked for receipts to show purchase from Costco. LG normally has 1 year warranty but Costco offers 2 years when purchased through Costco. LG sucks and they cancelled my appointment last minute because they said it was out of warranty and to go through Costco. I called Costco concierge and they handled everything and set it up with KOAM Home Appliance Repair. KOAM then reached out to me promptly and scheduled me for the next day at 9am. Their technician came right away in the morning and replaced the faulty part. Took him about 30 minutes. Cleaned up everything too. So punctual and professional. Great company!!! read more

Koam was great to deal with. My stove clock was malfunctioning and luckily it was under warranty. Koam was prompt setting up my service and got the part needed quickly. The office person was friendly each interaction, and the technician that came out was prompt, friendly, and very neat with his work. I highly recommend Koam to anyone needing appliance repairs. read more

Koam Home Appliance Service Corp - The technician was prompt, neat, and friendly. He even brought a different clean pair of shoes to wear inside the house. - Appliances & Repair Near Me

Stay away from them. No professionalism at all. He came to fix our laundry washer 3-4 times. Instead of fixing it properly, he lectured us not to use too much or too less load as if we are not aware of it. He fixed the wire problem by using a tape. We used a different service 4th time. Still, the issue with drain continued. We called whirlpool and they set another appointment with KoAM again. KoAM called us and said since we used different company last time, they recommend us to use the same company and cancelled our appointment and the lady kept on arguing and giving more excuses for not coming. Expect no professionalism from them! STAY AWAY!!! read more

Very respectful, helpful and clear staff and technician. They were able to submit paperwork to company easily and schedule refrigerator repair in a timely manner. This is a wonderful company ! read more

Maytag scheduled a warranty repair for KOAM to come in the afternoon as I work in the mornings. The lady from KOAM said they couldn't help me because they don't do repairs in the afternoon. That is terrible especially since Maytag arranged the repair and I said to the Maytag person that I can only have service in the afternoons. They said that was fine and scheduled with KOAM saying they could do it. The woman from KOAM was rude to say the least. If I could give a negative rating I would. Avoid this place. I'm calling Maytag/Whirlpool tomorrow to complain. read more

EXCELLENT SERVICE! Highly recommend this company. Very professional, friendly and knowledgeable. Like the idea they collect as much information as possible before coming to the appointment. They come with parts ready to be installed. Will be using again! read more

Amazing home appliance repair service! They helped me handling my warranty claim, came the same day, and addressed the issue with my LG fridge efficiently and cleanly. I highly recommend Koam Home Appliance! read more

OMG, in my opinion one of the best honest appliance vendor/ technician . Labor charge affordable and LESS than the others. Just had serviced today- 1/24/24 I was informed by another technician over the phone that my LG fridge could have a compressor problem. This would have cost me a LOT! over 1 k for labor/ service from other vendor/ technician. The compressor could have been covered by LG- 10 year parts warranty- The labor/ install that other vendor/ technicians charge for over 1 k!! Apparently this work service is work intensive and not many want to do unless over 1 k. Needless to say, it turned out not a compressor fridge problem. Happy ending. The service / visit charge was LESS for the diagnostic / visit compared to what others charge $100- 150 So if anyone reads this review- if you have an LG fridge ( and other brands). Contact this business/ vendor for service. You will be happy. read more

Our LG refrigerator conked out on Wednesday. Tried to diagnose / fix it using LG's "Smart Diagnosis" feature. Wow that feature is terrible. Gave up and filled out a service request with Koam after 4:30 pm on Thursday (they close at 5:00 pm) and didn't expect to hear anything back from them until the next day. Well, Gina emailed me around 7:00 pm asking for model / serial number of the refrigerator and promised to call me "first thing in the morning". Koam opens at 8:00 am. As my iPhone flashed from 7:59 to 8:00 on Friday morning the phone rang. It was Gina! She scheduled a tech to come out later that day no problem. Tech (James) arrived as scheduled and even had a compressor with him (because LG). One hour later he was packed up and gone. Later that evening we checked our refrigerator and all was cold with the world again. What terrific service! Responsiveness, scheduling, compressor replacement! All top notch. LG compressor was under warranty (free!) but we had to pay for the labor ($450). Gina and James were both very up-front about the labor cost so it was no surprise. Completely worth it! I highly recommend Koam. read more

Horrible customer service. Asian sounding woman from this company YELLED at me because my insurance co. assigned my repair to them. She told me it was my responsibility to contact my insurance co and get another repairer. I said it was not my reponsibility to do their job. They never showed up the second time without contacting me at all. This place SUCKS. STAY AWAY! BTW- I checked with my insurance co and was assured that this and every other co is randomly assigned. THIS CO SUCKS. DO NOT USE THEM read more

Terrible customer experience. Their price is on the high end and they also yelled at customers for asking clarification questions

The icemaker on our Maytag refrigerator stopped working, but we were covered by our home warranty (through New Leaf Services). We contacted our warranty company, and they referred us to an authorized Maytag service center. KOAM responded to the service call, and were extremely professional. They scheduled a next-day appointment, came promptly on time (and called in advance to let me know they were coming), and fixed the issue without any problems. The icemaker was completely nonfunctional and had to be replaced, but they handled everything without any charge (since everything was under warranty). Thank you KOAM! Definitely had a wonderful experience with you. read more

They were prompt, thorough, very courteous and transparent. I'll definitely call them again!

A good job. The repair man went over a few suggestions with us to help prevent a reoccurrence.

I've used KOAM twice. Once on a whirlpool dryer and once on my LG refrigerator. both repairs were fast and completely fixed the issue. I'd highly recommend this company for their promptness, competence, neatness, and value. I really felt like I got my money's worth and the whole interaction was to the point and without a lot of fuss. the technician who came to my house was very clean, professional, and clearly knew how to get the job done. I'm not hoping for any additional appliances to break- but if they do, I know who I'm calling! 10 out of 10. read more

Our LG refrigerator (under warranty) was not keeping freezer at set temp. After several frustrating attempts to find a local company to service this brand and/or replace the compressor under said warranty, I called LG USA and was told a local service company would be contacting me. I no sooner hung up than I was called by KOAM to schedule an appointment. They offered a same day service call which was not convenient for us so Gina said she would call first thing the next day to schedule. I was called at 7:50 the next morning, the technician came at 8:40, the compressor replacement was completed at 9:50, and I was told there was no charge as all was under warranty! The tech was quick, efficient, and worked very cleanly. To say I was pleased would be an understatement. If you own an LG appliance, especially if it's under warranty, I recommend following this procedure. read more

Very fast and professional. Some cosmetic chips had happened to our new LG refrigerator, and the manufacturer sent koam to our house to replace the damaged part. They were fast and professional. On entering the house he changed his work shoes to indoor sandals. The repair professional was kind and courteous. He even left me the old part because it wasn't in bad condition, and explained that I could keep it if my new one got damaged. I highly recommend you choose KOAM home appliance for your appliance repairs. They are great! read more

Horrible! Horrible! Horrible! I know the old adage...people only come to review when they are upset or extremely happy. I don't fit that mold; I often write reviews for companies that are just so-so. If this company had even been so-so, that would have been wonderful. The tech that came to my home did not seem to know what he was doing. My freezer door gasket was torn. He installed a new gasket on the door, but it sagged and did not fit snugly. He insisted it was because the door was bowed (which it is clearly not). I then asked him what the solution was, and he shrugged and said, I think everything is ok as it is. So a torn gasket is ok? His office called after he left and said you should probably contact LG because we have done everything we can do. And the woman also said, 'you live in a condo building, which is too hard for us to get in and out of.' What??!! A few hours later, I did a simple web search and discovered that if you just rub a magnet over the gasket, it will re-magnetize it so it fits snugly. So, the LG 'certified' tech did not know this?! Long story short, there are many other great repair companies out there. Don't waste your time with these people. read more

Dishonest business. Will take your money but not back up their work. Changed the compressor and other parts twice and charged me both times.When it failed the third time, they will not hold any responsibility. Look somewhere else. read more

KOAM responded to my online request for repair of my LG range during off-hours before they opened the next morning. They were able to do my repair the very same day. The customer service was excellent. I was given a 3 hour window, and when the technician was due to arrive towards the middle of that window, KOAM called to give me a more precise time. Then I got another call just before they arrived. The repair was done quickly and for a reasonable price. I'm very happy with the experience. read more

I feel they were honest with me an listened to my requests for test before I spent alot of money on a new Refrigerator. After 45 minutes of testing we both agreed i need a new refrigerator. Service charge of $89 well worth it. read more

Koam Home Appliance has exceeded my expectations and provided over and beyond service to repair my LG refrigerator. They provided prompt, professional and excellent service and I am very thankful! When your refrigerator stops working, you worry about how long it will take and wonder if they are able to repair it. It's a heavy burden. Koam understood what customers are going through and made me feel very important. It was their top priority to ensure my refrigerator is up and running. I received such excellent, quality service and knew the source of the problem and able to repair it without delay. Prompt notice was given prior arriving and and honored the time frame given to us. I'm not a person that leaves reviews but the service I received today merited a honest review and want to thank Koam for their extraordinaire service. read more

Just call! Fast service, good pricing, and great people. Gina was very helpful in getting the repair set up for our LG washer for the NEXT day! (LG, on the other hand, gets 1 star after serveral frustrating calls) The tech was AWESOME and fixed our washer plus helped us with another laundry room issue. They were upfront with labor pricing, and the part was very affordable. I highly recommend them and will call them again. read more

Extremely responsive (same day service), they call me when the technician would be arriving and called me to let me know the technician was heading this way. I'm not used to this kind of service! Once the technician arrived, he was very courteous and professional. Also he gave me some tips on maintaining my other old appliances! read more

Very knowledgeable, helpful, and rapid response. 2018 LG Refrigerator compressor quit after 3 years on Friday, KOAM repaired with parts and labor under warranty on Monday, no charge. Others would charge $600 or take a week or more. read more

They got back to me quickly and we were able to schedule an appt within a few days. The tech was on time, personable, and knowledgeable. Fixed our fridge right away and came ready with parts he knew we'd need for the issue. Prices were fair and competitive. read more

After waiting for 2 weeks to get a new compressor for our LG Fridge, we ended up calling Koam. Gina, is the utmost professional, genuine and very responsive. Koam was able to send out James, a technician the same day we called and replaced our compressor in just one day. The service was amazing. James laid down blankets and made sure that there were no scratches on our hardwood floors when he moved the fridge. I highly recommend this company. They know what service is all about. The McFerren Family - June 2020 read more

Called Koam for repair of my LG fridge, it seems like a family run business. They were attentive and gave me rates up front and scheduled a technician for the following day Koam contacted me 30 minutes before the technician arrived, the technician was get nice, too their time, and was very neat. After four hours they were unable to find a leak. Because they weren't able to resolve the problem they significantly discounted the cost. I highly recommend Koam read more

They diagnosed the probably problem over the phone and made sure they had the part when they came to repair my washer. When they came, they were courteous and honest. In addition to the drain pump issues for which they were called, the repairman noticed a lot of rust and issues with the washer. Long story short, they only charged me the service fee of $89 and I will need to look for a new washer. They are very professional and clean. We will definitely call them again in the future. read more

My LG washer displayed an error that I was unable to correct. This happened on a Sunday evening. I emailed KOAM around 6pm expecting a Monday response. I had 3 rounds of email exchange until 10pm ON A SUNDAY! The service was scheduled for Tuesday (on Monday morning). The repairman arrived today and diagnosed the problem and corrected it in about 15 minutes. Labor cost was transparent before appointment was scheduled. I really could not have asked for better service. Highly recommend!!! read more

Very responsive. Provided ongoing updates about my service appointment. Knowledgeable about LG appliances.

Unbelievable excellent service! I have never had a better experience with an appliance company in my life. We came home from vacation to a 2014 LG fridge with a compressor that I believed had failed. I spoke with Gina at KOAM at 9am and by 10am the service technician was at the house verified the problem. He had an OEM updated replacement part with him (which they had LG cover under warranty) , and by 11:45am the fridge was fixed and recharged with coolant! I wish KOAM worked on HVAC systems :) read more

Koam Home Appliance Service Corp - Appliances & Repair Near Me

Koam is an absolutely amazing company to do business with. Ethical efficient with service and a true personal touch. They treat their clients like you only client. It is second time using their services. Simply great doing business with this company. Thanks Gina read more

Just following up to say that we used Koam again when we had another (inlet valve) issue with the washer and received the same prompt, effective service as before. Great organization. read more

Amazing service! I called LG customer service because my fridge stopped working- they said that someone will call me back to set up the time. 15 minutes later I received a call from Koam appliance repair who picked up the request from LG and said that the technician will be at my house that same day. The technician arrived on time, fixed my fridge (he replaced the evaporator under the warranty), left his card and said that if we will have any problems to call him back. Fortunately the refrigerator is working fine. I highly recommend them! Very responsive, punctual and professional! read more

I got lucky! The Extended Warrenty policy I purchased from H H Gregg (yeah, i know....) has sent me a stream of Appliance Repair companies who have tried to fix my new fridge. None were able to diagnose the problem nor fix it properly. Every one of them told me it was a different problem with my new refrigerator. The first guy actually blame the problem on my kids. But after they left, the problem would happen again and I would have to call the extended warranty company yet again. Finally, KOAM came to my rescue! I explain the issue to the repairman, ( sorry I didn't catch his name) he listened carefully and within a few minutes he had taken my refrigerator completely apart. He diagnosed the issue was a bad sensor and had one on hand to replace it. He put my refrigerator back together again and it has been purring like a kitten ever since! Don't wait for fate to intervene! Call KOAM today! read more

Gina let me know that based on the age of my LG refrigerator (built in 2009) she recommended against coming out to service it and we would be better off getting a new one (based on the issue of it not freezing ice and not maintaining the correct temperature in the freezer [it was at 23 F vs. -4 F setpoint). That was honest and appreciated. read more

Super reliable and high quality appliance repair shop. I highly recommend them and will be using them for my future appliance repairs! I'm so happy that I have found this company. They have repaired two of our dishwashers perfectly. read more