What can I say? The folks at A.O. Reed haven't lost their touch one bit. It's so nice to have a place to go with plumbing problems and have the solution solved by very knowledgeable and friendly people! Today I went in because I had a leaking kitchen faucet and the lever action was loose as well. I couldn't even figure out how to take the thing apart so I could bring it in to them, so instead I took a few photos and just brought my camera. I explained what was going on and where the leak was coming from and Tim was able to figure out exactly what I needed in order to do the repair myself. Turns out that Moen will send replacement kits for certain fixture problems and so Tim gave me the kit for free that they had in the store and asked that I just return with the kit that Moen will send me after I call the 800 number and make the delivery request. He even threw in some valve grease (and showed where to apply it) after I mentioned the noise the faucet was making at the base when I turn it. Man, I'll be sad if I ever leave San Diego and have to find another plumbing store for my needs. I won't even go to Home Depot or Lowe's anymore if my need is at all plumbing related, since I know that the guys at A.O. Reed will have all the answers (and hopefully the parts too!) and will show me exactly what I will need to make the repairs myself. They really deliver in customer satisfaction and that is why I will continue to go back! read more

A.O. Reed & Co. - Plumbing Near Me - San Diego, California

Very helpful and knowledgeable staff. They can order virtually anything you need in a day or two if they don't have it in stock. Prices are fair, slightly more than you could get online but you don't have to wait for it to arrive and you're supporting a local business. read more

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I would not recommend this place. I PERSONALLY called them and they were too busy to even take my call. They put me on hold left me there indefinitely. Had to call another business to handle my situation. Hope you haters can accept this review! read more

Let me take this opportunity to second Slim S.'s high praises of this great plumbing supply store that has found a niche, retail market, catering to those of us who abhor dealing with the Home Depot. I needed to replace a water heater this week so I called ahead to place an order. All I had to do was mention that I didn't want to forget any of the connection items that should commonly be replaced. I came in the next morning and the order was waiting. They gave me a box full of parts at a good price with some extra "just in case" items thrown in for free. Guess what? I needed those parts too. For maybe 10% more than I'd have paid for the cheapest model at Home Depot, I got their top seller, wheeled out to my car with a smile, transaction completed in a fraction of the time and effort. They even fed snacks and cooed over my dogs to boot! As they embrace the patronage of Depot Despisers, even the grizzled old veterans, used to dealing with the trade only, are learning to enjoy the challenge of helping out grateful amateurs like Slim and me. read more

A.O. Reed & Co was reccommended by San Diego Hardware. The older gentlemen inside is very nice and knew exactly what my husband and I tried to describe to him as a sort of supporting rod for our shower curtain/pipe in our 1924 home. The pipe is starting to pull the plaster away from the wall so we were in search of one of those straight rods that go into the ceiling. He assured us that his product would work fine with our lathe and plaster ancient house bones and let us take a part to try out for size since we were the dumb dumbs who didn't take any measurements before coming in to see them. A.&.O Reed & Co have been in business forever and it shows with their customer service and vast knowledge. The older gentlemen congratulated us on ownership of our first home and gave us a pleasant family style send off of good luck to us. read more

I had a kitchen drain pipes leak problem, and my dad suggested getting the plumbing parts at A. O. Reed, because of their excellent knowledge and service. I went by their shop with my broken pipe and some digital photos of the entire assembly, and Tim was able to get me the right replacement parts and explained how to assemble everything. When I had an extra question, I called in and got an answer quick. Given that I rushed into the repair job, I wasn't as thorough as I should have been, and needed to get some more pipe as I had cut one of them too short. Remember the phrase: Measure Twice, and Cut Once). James F.'s corollary: Measure None and Buy Twice. So back to the store and they got me the right piece in an instant. And now.. no leaks! You might pay a little bit more here than at some giant do-it-yourself hardware store, but you are not just paying for parts -- you are paying for knowhow. Why pay a plumber to come out to do minor fixes, when you can fix it yourself with the parts and tools from A. O. Reed and the knowledge that comes from their staff. They take Mastercard and Visa but not American Express. read more

I've been purchasing my plumbing supplies at A.O. Reed since 1991 and they've always been friendly, professional, and reasonable! The Manager of the retail store (Stan) bent over backwards to help me with a problem I had, removing a stuck cartridge from my shower valve. He easily saved me over $100 in plumbing costs, and he and all of the staff there all really know their stuff! Note that A.O. Reed is both a Retail Store that can get anything from a washer for your sink to the entire sink (plus toilets, fixtures, parts, etc from all of the major plumbing lines). They're also Commercial plumbers, and since I live in a Condominium, I've had the opportunity to experience their plumbers as well, since A.O. Reed replaced the boiler in our Condominium complex last year. They came in with a fair bid, and the work was performed smoothly and on time. I'd have to say, if you need any plumbing parts/fixtures/supplies, or if you manage any commercial or office buildings, you need look no further, this is the place to call! read more

Sales people were very helpful when we were picking out new shower valves. They have most parts in stock, and can order anything they don't have in a day or two. The price we paid was a few bucks cheaper than anything I could find online. I had a problem with the install, and they helped me out and got me a part I needed (after I broke something). The stuff they carry is better quality than what you will find on display at big box and home improvement stores (at an extra cost, of course). read more

I own a track home here in San Diego. The low quality kitchen faucet that was used died in just five short years. I never really liked the piece it was ugly and felt cheap. I knew I wanted a higher quality faucet and I wanted to get a designer style that would look nice. I shopped around quite a bit and saw more of what I did not want then what i was looking for. I stumbled on AO Reed's retail store. I can in and spoke with Tammy she was very helpful and explained all the different models they had in stock. I could not make a decision so I went home and showed a couple of designs to my wife. I texted Tammy at 8:30 pm on a Friday night what we wanted and she had it ready by 9:30 AM on Saturday. Just try that at Home Depot.... I would highly recommend purchasing your plumbing products and supplies from AO Reed's retail store. They have everything in stock. You do not have to call because if they do not have it ....no one does. read more

Incredibly helpful sales staff. Good selection of quality products. Attentive (but not overbearing) customer service. Here they actually know what they are talking about and offer extremely helpful and pertinent advice. They know their stuff! Prices are also reasonable (only a few dollars more than online) but it was their expertise, helpfulness and friendliness that really one me over. Consider stopping by here before going to the high end show rooms or the major nationwide suppliers. Impressed! read more

Tammy @AO Reed has been helping us for years. We're doing a bathroom remodel now, had questions and needed parts. Tammy took care of us. She answered every question we had and made recommendations for things we didn't consider. She took us through the catalog to find all the matching faucet and fixture sets and printed out the specs for tubs we were comparing. Really made it easy. AO has the parts or finds them quickly, they make for a great home resource. read more

I always seem to end up at A. O. Reed but only after failed attempts for a quick fix...don't know why I just don't start there other than they are a bit out of the way for me. I went there today in hopes of resolution to fixing a P-trap under my sink. I had already spent over an hour having very helpful, but unsuccessful, employees help me at a couple of the other bigger chain stores. The problem was the slip nuts I had what appeared to be odd sizes, at least they were not standard at the other places yet, when I walked into A.O. Reed the gentleman that helped me knew right away that he had the right part, didn't try to sell me anymore than what I needed and I was out the door in 5 minutes and off to get it home and finish the job! read more

I'll be brief, if you are looking for a plumbing part and failed to find it anywhere esle, these guys probably have it. Their staff is what sets this place apart, friendly and knowledgeble and reminded me of days in the past when employees actually cared about the customer. Refreshing! read more

very mixed reviews on here but wanted to give this place a try since close to my work. I am not a plumber by any means, however I have some experience and called to get a rough-in valve made by Delta. The regular rough in valve for all shower installs is a model R10000...they use the same valve for everything. There are also two different diverter valves and i needed a model R11000....the guy I called at the store does not go by Delta numbers...What??? I told him this is a 3 or 6 port diverter and he says can you bring it in with you? NO !!! I am doing a remodel idiot. He then proceded to tell me 5 mins of Delta history on all their different types of valves. i told him I could show him a picture of it and he said he could order it...guess what, so can I why would I bother with you. I am trying to support the local guy but not into this bullshit game playing. Places like this can fall off the earth for all I care. His effort to help me was like me saying well I do not go by Ford or GMC models only my system but bring it in and i can try to match it. Update: So I drive to the store thinking it could just be the guy i got on the phone right? I walk in and show him a picture of the valve I need and ask if he has on ein stock. he looks at it and says " Nope, no way. Won't touch it". So I say "Won't touch it?", and he tell sme it is junk and does not last. Really?? All Delta valves are cast brass and have a lifetime warranty. These guys are very partial to what they want to seel and very opinionated. Unfortunately todays customer requires you to give your opinion and give me what I want. read more

Would not recommend this place. If they been in this business since 1918 why there is no team work - salesman works for Commision only and most important there is no manager skill. All they said "Sorry"!!!!!!!!!!!!! I PERSONALLY stop by the store - ordered and paid for the shower pan. Also told that salesman 2 times - "My handy man will come to pick up this shower pan for me and gave him my handy man phone no". A. O. Reed & Co salesman told me - "No problem at all and shower pan will be here tomorrow from their warehouse for sure and someone will call your handyman once shower pan arrive to the store and he can come to pick it up. Next day, My handy man Did NOT receive any phone call from A. O Reed & Co for pick up this shower pan.(yesterday). This morning I stop by A. O. Reed & Co to pick up this shower pan after I called the A. O. Reed & Co salesman around 8:20am and found out that shower pan was in the store yesterday and I asked the my salesman - "Why no one call my handyman yesterday", he told me "I am off yesterday, I did put sign to call you once shower pan in the store and NO ONE call you and the sign still on theA. O. Reed & Co board now" I asked my salesman - " Do you guys work for Commision" ? He told me " Yes". The main reason was " IF your salesman off, and no one will call you." Went to talk to the manager for my concern - all he said " Sorry",,,, Without shower pan - my home improvement project have to postpone till next week. My handyman is not only work on 1 project on hand. A. O Reed & Co my salesman told me their store is the only one have the best quality stuff in San Diego since 1918. if compare other stores - I do believe, you pay what you got, but not customer service was really really BAD Once again A. O. Reed & Co service style is NOT the best one. Please keep up the speed, we are 21 century now. Hope you can find this review helpful!!! read more

I called them and spoke with Brian about replacing a water heater. Unfortunately, they only do commercial. I told him about my little dilemma, and Brian gave me some great imput and was so informative (even though he didn't have to), which really impressed me. Even though I didn't get to use them, I just wanted to give them and Brian "props" for being so helpful. read more

Worst customer service ever. They are rude both on the phone and in the store. I asked for a drain for a bathtub which has the option of having the outlet located at the top. I was told that they don't know what I am talking about, that they don't have any such an items in stock, and that the company which referred me to them was trying to rip me off and not getting me any good customer service, because they sold me a tub without the drain. Ya, but that kind of attitude is supposed to be any good service? Because we also wanted to look at some toilets we actually went to the store nonetheless. Of course they do have normal bath tub drains in stock, but both customer representatives were so unfriendly and un-accomodating that we left the store without buying anything. NEVER EVER GO THERE AGAIN. read more

I love this place! I needed to fix my entire shower one time (well, replace the faucet, handles, shower knob, etcetera), and I didn't want to hire someone to do it. I went to A. O. Reed and they were able to sell me all of the parts I needed, and Stan, the manager of the retail store, actually walked me through a few steps when I got confused, by phone, once I was at home! How awesome is that? I'm not exactly a pro at home improvements (my husband was there for brute strength, but I was the one who had the idea to fix it ourselves), but Stan and A. O. Reed made it so easy, and they were very patient with yours truly. This place is OUTSTANDING as far as customer service, and I would recommend it to anyone. read more

If you need plumbing supplies, fixtures or anything else plumbing AO Reed is the place to go. Because AO Reed seems "industrial" I keep being drawn to the other retail stores - BIG MISTAKE. AO Reed has excellent customer service, Tim and Dave have been so helpful, and they have access to everything you could need for a bathroom or kitchen remodel. Save yourself time, money and frustration and head to AO Reed for everything plumbing. read more

They definitely are consistently getting bad review for customer service. They two old farts in there, Tim and whoever, really could not care less whether they helped you or not. Had to replace the cartridges in a bathroom faucet that I bought there, and took in the printed warranty from the manufacturer. Acted like I was trying to rob them blind. Very inattentive. Would gladly go out of my way to get plumbing parts to avoid these cheapo creepy old relics. Very disappointing service. read more

Simply the best in San Diego! These guys know it all. As a do-it-yourselfer, when it comes to plumbing I usually have to go back and forth to Home Depot 3 to 5 times to figure out what parts I need. Now I just take a picture, or bring in the part I'm replacing to AO Reed and they hook me up. One trip! Waaaaay more knowledgeable than HD or Lowes guys and their prices are fair. I've even started going there for faucets and toilets. HD may be a little cheaper but you never know that what you are buying will work properly if at all. Which means keeping the water turned off until you go back to the store to try again. These guys have seen it all (seem like retired plumbers) and will shoot you straight. They even give the occasional discount without me even asking. Love this place!!! read more

What a breath of fresh air. Service, information and quality products. I have been going to A.O. Reed for years. Tami is the best! She has always been very helpful and informative. Careful when you price compare! I found what I thought was an identical product for less at a Big Box hardware store. Turns out it was cheaper for a reason. Products may have the same name but be of different quality. Big box stores sell the cheap consumer grade plumbing products which cannot compare to the commercial grade products you will always find at A.O. Reed. Whether you do it yourself or hire someone what is your time worth or the labor cost when you install an inferior product. read more

Very very lazy sales clerk who didn't bother to get out of his chair and kept on texting on his phone. He was sitting in the back when we walked in and didn't bother with any acknowledgement. It's a pretty small showroom so I know he saw us walking around. We finally walked up to his desk and he had his head down buried in his phone....until we were literally up against his desk and he showed very little interested in answering our questions. Wouldn't go back again. Service sucks! read more

After making the mistake of going to Home Depot and Lowe's for a part a friend said I needed for a plumbing job, I went to A.O. Reed after my friend recommended the store. The part was in stock and it was a genuine factory part. Unlike Home Depot and Lowe's, a salesperson greeted me as soon as I walked in, found the part I needed right away and explained a way to make the part last longer. When I didn't quite understand the instructions because I don't know much about plumbing, the sales guy was very nice about repeating the information for me and in a slightly different way so that the instructions "sank in", so to speak. I am never going to any other store for plumbing needs again. The price was good and the service was amazing! It's like the Nordstrom of plumbing stores, but without high Nordtstrom prices. read more

Its been many years since I received such excellent service. I searched many shops in San Diego before I found this gem. I am unexperienced in plumbing and A.O. Reed had all the parts I needed for complicated task of fixing a leak in the bathroom of my vintage apartment. The staff was patient in listening to my problems and helped me solve all issues that came up. I highly recommend this shop for all your plumbing needs because every staff member I encountered is very knowledgable, friendly and professional. I will always come back to A.O. Reed when I need the best advice and service. Forever greatful! Thank you :) read more

I really appreciate that the folks at AO Reed had commonsense knowledge about the plumbing needs of a simple but well-designed shower. Thank you, Stan! read more

A..O. Reed sets the standard for service. My complex's recommended plumber wanted $1k to tear into wall for full faucet replacement, and did not include wall repair. A.O. way was to provide just the parts required, even recommending handle kits as being cheaper than individual parts. Total, about $100. Even better, no wall repair needed, and done in under 2 hours. read more

Bottom line...This company needs a huge lesson in customer service. I came in to get a trim kit and I was told I could only get a certain style kit becuase of the cartridge I have. I was charged $80.00 for the kit that had a plastic knob. I asked if they had a knob that matched the kit instead of the plastic. They then offered me a hande for an additional $24.00. I made three trips back and forth becuase from what I described to the older clerk wasn't matching what I was sold. Finally my wife found the exact trim kit we wanted made by the same manufactor of the cartridge with the matching handle for $47.00 on line. I presented this information to the clerk and with a pissed off attitude I was refunded my money. Trust me, if anybody makes you feel like putting your fist to a wall it's AO Reed. Don't ever go there! look online first and save yourself the trouble. read more

I have been using A.O. Reed for plumbing parts and fixtures since 1973. I continue to see them as being very knowledgeable, helpful, and courteous. Their advice on the best quality parts and fixtures has been superb. Their pricing is competitive. And I will continue to refer them. read more

I suppose A O Reed has enough of a commercial following that they don't really need to cater to the general public. I recently went there to acquire a generic part for what they consider to be an inferior product (code for something they don't sell) and I was met with a very rude, condescending, insulting, scruffy little man that seemed more interested in letting me know his contempt for the product I decided to buy and insulting me in the process than helping me with the problem I came in to solve. The tall gentleman with the long face has been friendly and helpful on previous visits but the little old mean guy with the beard is someone to steer clear of. This guy betrays the reputation of an otherwise well known company. read more

I didn't catch the name of the person I talked to but he was very rude. I'm sure it was the same person as Josh and Carl. I was calling to ask if they carry a Kohler drain and Price Pfister rough in valve. Also, wanted to know the price. He responded by asking me why I am calling and whether I'm just trying to shop around. I told him I needed these items and several places did not carry them so instead of driving around, I wanted to call first. He then said he doesn't carry Price Pfister cause they are cheap and he wouldn't want to carry that in the store anyway. Also, he told me to not shop online for these items as I need to be able to talk to someone. If I encounter more people like him, I'd rather shop online. He was no help at all. read more

Dave is the worst to deal with, NO manners, NON customer oriented. Don't understand why they keep him there. They all have trouble answering a simple question. OVERPRICED , rude, Go elsewhere if possible, Doubt they will be around another 100 years with this attitude. read more

I've been coming to A. O. Reed's for plumbing advice, repairs and replacements for more than 30 years. They have the best quality products, a great selection and at a fair price. The service is the best in San Diego. Whether your a DIY homeowner like me, a professional, or just shopping, stop by and see for your self. Dave, Stan and the rest of the staff will treat you well. read more

I've always felt so comfortable going into A.O Reed as a young women and knowing I wasn't going to get scammed. They have always been so helpful and only sold me what I needed and not anymore! Tim and Stan especially have always been helpful and nice. I would highly recommend going and seeing these guys. read more

I use A.O. Reed all the time and they are very helpful and I am a Plumber. I can understand some people complaining but at least they try. Home Depot and other Big Box stores carry lower quality parts that are made by the manufacturers just for them. And good luck getting any knowledgeable help from their staff also. read more

I have worked with several heating and air conditioning companies, but none match the customer service and value that AO Reed provides. As an assistant property manager, I would recommend using AO Reed for any heating, air conditioning or plumbing needs you have. read more

I have been to A.O. Reed several times and it's a wonderful outfit with great people just waiting to help you out! My most recent visit was to try to find a product called Sizzle which a plumber recommended to remove the scaling from one of our toilets. Stan, at A.O. Reed, gave me a tutorial on why not to use Sizzle and walked be through how a toilet works and how to remove the scaling using pool cleaning muriatic acid instead of Sizzle (much safer). Since A.O. Reed doesn't stock Sizzle or muriatic acid, Stan send me off to Home Depot where I found what I needed and it did the trick! I will definitely think A.O. Reed first when it comes to my plumbing needs. They are five star in my book. Doug Hoffman read more

Can't say enough about how Tammy took extra time to make sure we found the parts we needed and then made sure they would be delivered to us promptly. No hesitation in recommending A.O. Reed for your plumbing needs read more

the guys in the Retail side can't be beat when you are seeking specialty plumbing parts or professional grade products. They let me email in a photo of my outdated fixtures, then called and told me how to remove the parts so I could come in for replacements. They had the right part, walked me through installation and even loaned me the tools you need for installing. read more

I want to say how much help I received from Dave at AO Reed. He has helped me with all of my plumbing need for 15 years. I have redone bathrooms, kitchens at four different locations including Spokane Washington. I could not have done it without his help. read more