Called a few days ago for a failed zoning damper on my furnace. Non emergency but was out within a couple days and even adjusted their schedule twice for us due to something coming up on our end. Friendly, professional and adaptive. Problem fixed on the first visit. Definitely would call for future needs should they arise. read more

I had a very frustrating experience with this HVAC company. They came out about three weeks ago to check our system and told us everything was working fine and that the unit was in good shape for its age. Fast forward three weeks, and the system completely shut down again. When they returned, instead of properly diagnosing the issue, they immediately pushed us to buy a whole new unit. They also wanted to cut into the drywall and made it clear that any damage caused wouldn't be their responsibility -- even though the setup had worked perfectly for over 25 years. Thankfully, we got a second opinion. That technician immediately noticed that the previous tech had left multiple components disconnected and hadn't even reassembled the system properly. The second company was able to fix the issue quickly and at a fraction of the cost -- no drywall cutting, no upsell, just competent service. This was a completely unprofessional and disappointing experience. I would not recommend this company to anyone looking for honest, reliable HVAC work. read more

I got 3 quotes from different businesses and A- Perfect Climate was the best price so I hired them. They came the day they promised and finished the job the same day. The rep was very professional and explained everything to my wife and me. I highly recommend their services to everyone looking for refrigerated air conditioning. read more

A-Perfect Climate is THE company to call if you've got any wine cooling/cellar needs. They were recommended to me by a high-end cellar designer in River North, who told me, "Mike has forgotten more about wine cellar refrigeration than most of us will ever know." I'm so thankful to have gotten the recommendation! Not only do Mike and his crew (Josh, Kevin, etc) know their stuff when it comes to this specialized type of install, they're all such nice people and were great to work with! Their pricing was reasonable given the labor and materials involved and they didn't increase the quoted price when they encountered a few unanticipated issues along the way. And after the install was completed, they came back out for several hours over the next two days (free of charge) to troubleshoot the newly installed system and ensure everything was working properly. This is the kind of group you want doing your job... Super knowledgeable, extremely responsive, trustworthy, not nickel & dimey, take pride in their work, and don't stop until the job is done to 100% customer satisfaction. Two big thumbs up! read more

Very impressed by Rick. He was very helpful and very fast. Got the issue resolved. He also "walked" me through a quick fix on the phone with another issue instead of coming out and charging me another a service fee. read more

I have used A Perfect Climate for a few years to maintain HVAC. The technician are informative, efficient, and solve the problem every time. We have had Josh twice. He is a young man very efficient and personable. The charges are very reasonable. I have them out each year now to avoid problems. Units are getting older. Bravo, Josh! read more

We have used a well known HVAC company in Schaumburg for over 30 years. I've noticed that after one of their very experienced technicians retired, the professionalism and proficiency declined to a great extent. That's why I sought out a new residential provider. I chose A- Perfect because they install and maintain Fujitsu heat pumps, which I have, and can service my main Carrier furnace/AC as well. Josh was the tech who came on the call and he was very good. He serviced the Fujitsu way better and more thoroughly than our previous provider. Because of this I asked him to also service the Carrier unit which he did. The cost seemed about right so I agreed to sign up for their annual maintenance program. If you use them I hope you receive the same level of professionalism I received. read more

We have used this company for air duct cleaning and found them reliable and polite. We then called upon them again since our air conditioner was not working properly. After considering whether to just put more coolant in our 18 year old AC we decided to purchase a new unit. A 2 man crew came and as they were updating the old air ducts it was discovered that there were holes in the chimney which would have resulted in carbon monoxide poisoning when the next heating season came. Thank goodness they checked this. They replaced this at no cost. Thanks for saving our lives. read more

We are VERY happy with the service Mike and team provided. Our heat went out on our older furnace, Mike was at our house at 7am as scheduled (he would have come out the night before, but we didn't want to pay extra and could wait) took his time to review our unit discussing what he found. Gave us the option to repair or replace it! Said he could be back the next day with our new unit, actually came back the same day and worked into the evening with a team to get our furnace operational. Came back the next day to finish up. They were clean and organized. Price was fair. Communication was great, all the crew was friendly and very nice to work with! Highly recommend, they were referred to us by a neighbor. read more

Does not return calls....used this company for over twelve year for boiler and AC. Their failed attempt to install a NEST thermostat has cost me hundreds of dollars to fix wiring. The owner Mike was at my home working with a NEST Pro and he knows what was done to the wiring. So very disappointed that even a longer term customer is treated so poorly. My only conclusion is that they know they really messed up my thermostat wiring and have literally walked away. You should too and find another company. read more

10/10 recommend. Quick response, awesome customer service & reasonably priced. Needed a vent change and service was prompt and quick. Love supporting a small business. read more

I paid over $18k+ for brand new boilers and less than 4 years later I have a major issue with them. The owner, Michael, called me today and told me the issue wasn't covered under the warranty and that the issue was common for older buildings like mine. He said that he "probably" discussed the potential issue with me. I said that if he did, I would have addressed the issue at the onset. He then said "you are full of crap". What kind of businessman says that to their customer? He said that I was a difficult customer to begin with because I haggled over the price. He originally quoted me $11,290 but I ended up paying $18k+ because I wanted things done properly. If that is haggling, then I'm pretty bad it. And, on a side note, what's wrong with haggling? Seems like he's the kind of person that gets you products that work for a little while only to come back with a high repair cost in the future; a repair cost that was preventable if properly addressed at the onset. I would steer clear of this company. read more

I have had a service contact with this company for several years and highly recommend them. My furnace stopped working last night, and when I called their emergency number, the call was answered immediately, and I was able to arrange a prompt repair. Their service people are courteous and professional, and they show up on time. read more

I can't say enough good things about the owner, Rick. I called just about every place this weekend and due to it being Thanksgiving, most places were either closed or just wanted to send out a tech for something I had already diagnosed. After speaking with Rick, it seemed my theory on the problem was correct and luckily, had the part I needed. He THEN came in after normal business hours (Saturday morning) to sell me the part. He's very knowledgeable and courteous, contrary to the one review. I will be using him for anything I ever need read more

I've used these guys for close to 10 years, they do a top notch, meticulous job, if there's every any kind of issue, or I want them to look at something, Rick, the owner himself, comes out. They have great prices and I've used them to replace my old AC, furnace and water heater. read more

I have engaged with a good many Heating A/C Companies during the course of the past 30 years and, I unmitigatedly recommend this Company. They are "Spot On"...based on the professionalism of Rick, Marvin, Mike and Chris....none better! read more

AVOID! AVOID! AVOID! If I could rate this place negative or no stars, I would. Please don't let the 1 star fool you. This place BLOWS...even when they leave you without a blowing a/c. During our rare 90 degree heat wave we had a few weeks ago, I found myself with a hot-blowing a/c. I've used the same co. for a while but based on the recommendation of a family member, I decided to give A Perfect Climate a try. Mistake #1! When I called, I asked if I could have an appointment for that day. I was told they busy but that they could possibly fit me in. I also asked about charges and quote and was told they do free quotes. Never once was I told that there was a $65 MINIMUM "trip charge". We made arrangements for later that afternoon. Around 1:50 pm I receive a call from the tech saying he was down the street. When I made the arrangements I specified that I work close by and that it would only take me 10 mins to get home. I reiterated that to the guy on the phone and he said "OK, I gotta go to the parts shop in Glendale Heights, I'll be over in a half hour" OK, fine. When the guy shows up, I explain the problem and how I've had another co. out but several months prior. Tech asks to see the invoice/paperwork from the other co. I go grab it, he reads it and says "yeah, you need a new condenser motor". Not once did he open up my a/c unit to inspect himself. I ask "how much" and he says "$600". NO THANKS...especially when the prior co. quoted 50% below that. I said I couldn't afford that. The prior co. also oiled the part just to get me by for a few months...days..hours...whatever. Yes, I know that oiling a part doesn't "fix" it but it could make it last through the next 2 days of scorching heat. I tell the tech guy that the prior co. oiled the part, could he do the same. His response "No, that it would only help temporarily". Thanks for nothing. He then says that today is going to be $65. Excuse me? For what? "Ohh...I gotta charge a trip charge" What is this trip charge? The receptionist definitely didn't mention that. Had she mentioned it, I would have gone to my prior co. as they only charge $10 "fuel surcharge"...not some outrageous $65. At this point I feel uncomfortable as this guy is in my front entrance. I paid the charge with the hopes that he would leave my home and that I could call the next day to resolve the issue. This place is operated by liars. #1- Paperwork states he started traveling to my house at 2pm (He called at 1:50pm only a few blocks from my house saying he was going to Glendale Heights. How is it possible that he started traveling to my house at 2 only 10 minutes later?). #2 - Says he arrived at 2:30pm...TRUE #3 - Says he left at 3:15pm...FALSE. I called my mom (to vent) at 2:43. I was back at work (which is 10 minutes away) at 3:05pm. How was I back to work when this guy claims he was still at my house?? I called the next day to complain and to kindly ask for my $ back. I speak to Rick...presumed the owner? Rick was pleasant to deal with until I said I wanted my $ back. Once I said I wanted the charge refunded he got very nasty and argumentative on the phone. I asked about the time discrepancy and he said he wasn't sure. He said all trucks have a GPS so he looked up the time stamps and verified that the guy lied about the time and that he would follow up with the tech. I also asked about the $600 part quote and Rick said that wasn't accurate and the part is more like $200-300. So was this tech going to pocket the extra $300??? At the end of my convo with Rick, I mention that I won't be using them in the future and that I have someone who works in HVAC that could fix it (I found out about this person LATER that same afternoon otherwise, I never would have called A Perfect Climate). Rick's response in a cocky tone "well, if you have a friend in HVAC, why didn't you just call them in the first place". Nice way to treat a customer Rick!!! Since my mom referred me (she just dropped $$$$ on a brand new unit), she was pretty upset on how they treated a new customer, she calls to complain as well. They (Rick) tell her that, get this, that the part in question should never be oiled AND that there was evidence of oil on the part. Now, how the hell did the tech see evidence of oil when he never opened the unit?!??? C'mon. Must have x-ray vision. Overview: #1 - was never informed about a "trip charge"when I called to make the appointment #2 - Tech lied about time spent at my home #3 - Tech lied about the quote for the part #4 - Tech/Owner lied about seeing oil on a part that (as far as I can see) can only be seen when the unit is opened...which tech never did. I tried to resolve this issue directly with Rick but the company must be hard up for $65 (I know I am!!). His only solution is that he will fix the part for me (charging me of course) but won't charge another $65 trip charge. Wow, how sweet! Thanks but NO THANKS. I will never give another DIME to this company. read more

I have been using A Perfect Climate for about 16 years now, and would not go anywhere else. They always return my calls and respond quickly with an appointment that fits my schedule. Rick, the owner, is very knowledgeable and is always willing to answer questions. He has always stopped by the house after the installation of any new products (water heater, furnace, ac) to make sure everything is working to our satisfaction They will always work to fit me in during normal business hours to avoid a pricey after hours appointment. Highly recommend! read more

I have used this company for years. They provide good service at competitive prices. They are also very responsive during emergencies. I would recommend them to anyone. read more