Great experience with Phil Wood and Steve. Made a stressful car buying process smooth and easy. A…read moregreat dealership.

I am a repeat customer. I purchased another F150 on June 7th, last month…read more It had a cracked window which I returned for service. This week I wanted to install a trailer tongue, which required removal of the old dummy tongue installed with a pin lock. When looking for the key to unlock the pin (which was not included in the truck) I discovered there was no tire changing equipment. I called several times, with no return call, stopped by dealership. Sales manager said he would take care of the trailer tongue lock but would not be providing the tire changing jack and accessories. I was shocked. This is safety equipment. Not something you want to discover missing when stranded on the road. His comments shocked me more. * John, this was a used truck, we are not responsible for what the previous owner did with the jack. * John, you should have checked out the vehicle before taking possession. * No, I'm not going to replace the missing equipment, it's above my pay grade. So, what kind of vehicle review do you before resale? That's three issues. Windshield, trailer lock and tire changing equipment. No pre-owned check? I guess I'm supposed to take the vehicle to a third party?

Great experience with Alan Ribner. Excellent communication, very fair price, focused on customer…read moresatisfaction.

Thank you Alan Ribner for your assistance selling our company vehicle. He went above and beyond for…read moreus. First he came up to jump start the van several times and didnt give up when it didnt start the first time and he continued to show support through out the contacts for paperwork to the final sell. I appreciate it and highly recommend Alan Ribner if you are interested in purchasing or selling a vehicle. Great guy!!

Brought my car in at agreed to time and work was started right away. They found a replacement oil…read morepan plug where other shops said the pan needed replacement. Efficient and courteous. I highly recommend Debbie and her team

First time customer this morning. Had a tire with a nail in it. Called NTB and they said it would…read moretake several hours. I dove to Auto Advantage based on Yelp reviews. The shop is conveniently 1 mile from my house. They were friendly, accomodating and fixed it in 15 minutes, new happy customer!

Had my 2017 Hyundai Santa Fe sport's engine completely fail, got it towed to Hyundai in Leesburg…read morefor a diagnostic to see if it was under warranty still and thankfully it was. My service advisor James was extremely helpful in walking me through everything and helping me get my car back. Everything was great, up front, and straightforward. Hopefully I won't have to repeat this process anytime soon but if I do I know they'll be just as helpful as they were this go around!

I made an appt for what I believe is warranty work and an oil change. My Santa Fe is sputtering…read morerandomly and the turn signal is not working properly. I was told that I would have to leave it for a few days (I told them I could only give them 3 days with it) because they would have to experience the sputtering in order to diagnose the issue. Ok...I get it. First problem....they did not even open my vehicle for over a day after they had it. With Bluelink I can tell when someone unlocks the vehicle. They did not move the car until I called for a status. They told me that they haven't been able to recreate the sputtering. Well of course not....you would have to drive it to do that! When I picked it up after they had it for 3 full days I was told they couldn't find the sputtering issue and the turn signal was working as expected. They were so kind as to send a video of the turn signal working....except that it was the hazard light that they had on! Seriously? Saffords technicians don't even know the difference between a turn signal and hazard light? So I paid for a rental car (never any loaner cars anymore) for 3 days for an oil change!!! Convenience be damned! I will find another dealership and hope they are not as incompetent as this one. Oh...I almost forgot that they had the nerve to tell me that I needed brake pads and rotors and they would happily do that for $1300. No thanks! My trustworthy local mechanic says I just need pads. I left a review on Dealer Rater as well. They did respond asking me to reach out to them directly. When I asked who specifically I should reach out to since I had already left 2 messages for the service manager they did not respond. Par for the course I suppose.

I highly recommend Kellan Walker in the Service Department! I've worked with him several times when…read moretaking my vehicle in for maintenance, and he has always been a pleasure to deal with. He makes the entire process smooth and stress-free, and he keeps me well informed every step of the way. If you need service at Dulles Chrysler Dodge Jeep Ram, be sure to ask for Kellan -- you won't be disappointed!

The buying process was easy. The car is nice. Getting in touch with F&I to cancel a program they…read moresaid could be used elsewhere - and couldn't - has been impossible. It's set for 7500 miles and not 6000 miles. Also, they won't release the vehicle to me on the Mopar website. They didn't include an operators/owners manual, so I had to find one on the internet just to see what my maintenance interval should be. I am taking my business to Safford in Sterling. They are so much better!

I brought my Subaru Outback in today for a routine oil change and state safety inspection. The…read morevehicle failed inspection due to aftermarket LED headlights not meeting the halogen requirement. While I understand that regulations must be followed, what was frustrating is that this same issue had passed inspection at this dealership in previous years, so I never thought that this would be an issue. What truly disappointed me was the lack of customer service. I have been a repeat customer for service visits, yet there was no effort to offer a reasonable or customer-friendly solution--such as lower-cost bulb options (I was quoted $70 per bulb) or even a small goodwill gesture for a loyal customer. Additionally, the complimentary car wash--something that is consistently marked as "completed"--was once again not done. If this service is not reliably provided, it should not be advertised. My interaction with Elmer was also disappointing. The communication felt dismissive and lacked courtesy or understanding. A more professional and empathetic approach would have made a significant difference in how this situation was handled. Based on this experience, I will be taking my business elsewhere for both service and future vehicle purchases.

Had my first service appointment to make sure everything was going smoothly with my new subaru!…read moreService was phenomenal and free of cost! The hospitality at Dulles Motorcars Subaru is simply unmatched. Buy a vehicle or have yours serviced here, you will not be disappointed.

This was the first of three dealerships we visited after we decided to check out the Honda Pilot…read more The staff were polite and professional. They quickly evaluated our trade-in car and offered us a very good trade-in value. Why didn't I buy a car here? 1) They're a fairly small dealership and don't have a big inventory, so they didn't have the car I wanted in stock. They really wanted me to buy the one they had on the lot, but I didn't like the color. They wouldn't investigate what other dealerships had nearby. 2) Because they're a small dealership and don't move as many cars as some of the other dealerships (my opinion), they can't offer as good a deal as the other bigger dealerships can. Leesburg Honda offered me $1,200 over invoice, whereas bigger dealerships with more inventory offered considerably less. So overall, I found the staff very nice and professional here, they offered me a good trade-in value on my car. If they had the car I wanted in stock (just about ANY other color than the one they had on the lot) then I might have gone ahead and bought the car there since it's the closest Honda dealership to my house.

We just bought a Toyota Land Cruiser at this dealership and I was pleased with the experience. My…read moresalesman James was fairly new to the business but he more than made up for his lack of experience by being straightforward and attentive throughout the sale. The one thing that keeps my review from earning a solid four stars is the service department is a circus. As much as my service advisor ended up being a customer focused pro, the overall dept needs a few lessons on customer service. Their space for the department was woefully small for the size of the operation and the other advisors were....let's just say they werent good.

I brought my BMW 750i in to get inspected. My reverse lamp was out and I bought in the bulbs to…read morehave it replaced so I could pass inspection. The mechanic a very nice gentleman was explaining to me that I would need to replace the whole housing and while he was explaining to me what was needed the Manager walks by and tells him "You do not have time for talking we have used cars that need to be worked on". So am I not a customer? I really did not appreciate being treated that way by anyone let alone that being said by your management right in my face. Very unprofessional and rude

Have been a customer for a few years here. I took my car here before a long trip for a check up and…read moremore specifically a nail on a specific rear tire. They told me they couldn't find the nail but when I picked up the car the nail was coincidentally facing up and clearly obvious on the tire. When I called the dealership again to ask about the issue, they didn't seem to really care. When I told them I would look to do my business somewhere else, they basically didn't care. No loyalty. Seems like they don't pay attention to details, after all, how do you miss a nail that is clear to the eye. Would not recommend this place.