Check fluids, tires, and other for eventual damage due to excessive use…read more As good as it gets Well managed

Great service and honesty. Refreshing change of experience of dealing with automotive maintenance…read moreand repairs. Highly recommend!

Great experience with Phil Wood and Steve. Made a stressful car buying process smooth and easy. A…read moregreat dealership.

Nearly six months waiting for a part I was later told had never been ordered…read more In July 2025, I brought my 2020 Ford Explorer to Jerry's Ford (vehicle was purchased there) because of a transmission problem. I was told that a required part was backordered and expected in early August. Based on that information, I limited the vehicle to emergency use while waiting for the repair. I waited nearly six months. In mid-August, my service adviser told me the part was still backordered and would arrive "later in the fall." In late October, I was given a new estimate of mid-January 2026. Then, on January 9, I received a text saying the part had arrived and that an appointment had been scheduled for January 12. My factory powertrain warranty expired on January 2, 2026. At the January 12 appointment...10 days after my warranty expired...I was told that no problem had been found after a software update. I was also told that no part had ever been ordered or needed. This directly contradicted the status updates I had received during the previous months. About seven weeks later, another area Ford dealership independently diagnosed internal transmission failure, including torque-converter slipping and excessive shift flare and lag. It recommended a complete transmission replacement, with an estimate of approximately $12,900. I filed a consumer complaint with the Virginia Attorney General's Office. Ford Motor Company later covered the complete transmission replacement at no cost to me. To be clear, I am not claiming that Jerry's Ford caused the transmission failure. The vehicle was already experiencing problems when I brought it there and had previously been serviced by other Ford dealerships. My concern is how Jerry's Ford handled the final months of my powertrain warranty. I spent that time waiting because I was repeatedly told that a necessary part was backordered. By the time I was told that no part had ever been ordered or needed, my warranty had expired. Based on my experience, if Jerry's Ford tells you a part is backordered...especially when your warranty is close to expiring...get written confirmation and seek a second opinion from another dealership before your warranty expires.

Updating my previous review from 1 star to 5 stars…read more After speaking with a manager, we were able to get the situation resolved in less than an hour. It seems there was some miscommunication that was causing issues with the financial side of things. After speaking with the General Manager, he was actually able to get us a better monthly payment with a lower interest rate than we originally expected. I sincerely appreciate him taking the time to listen to our concerns and work with us to get everything straightened out. I'm sorry for the headache and frustration this situation caused, but I'm genuinely grateful that we were able to get everything figured out. You guys are awesome, and they're even holding the car for me until this Saturday! Thank you again for taking the time to work with us and make things right. I really appreciate it!

Well I don't often associate a visit to any Auto Dealerships with "Great Experience", but that was…read morethe case during a recent interaction with Alan Ribner at AutoNation/Toyota in Leesburg, VA. While I did not end up buying a new car, I did receive a remarkably fair offer from Alan with respect the sale of our 2020 Hyundai Palisade. Alan was friendly, knowledgeable and generous of his time and expertise. I can offer a full throated endorsement of Mr. Ribner and Autonation/Toyota. The entire process was quick, seamless and pleasant; from the initial appraisal thru the sale of our vehicle. Be sure to ask for Alan - you'll be treated right.

Brought my car in at agreed to time and work was started right away. They found a replacement oil…read morepan plug where other shops said the pan needed replacement. Efficient and courteous. I highly recommend Debbie and her team

First time customer this morning. Had a tire with a nail in it. Called NTB and they said it would…read moretake several hours. I dove to Auto Advantage based on Yelp reviews. The shop is conveniently 1 mile from my house. They were friendly, accomodating and fixed it in 15 minutes, new happy customer!

I made an appt for what I believe is warranty work and an oil change. My Santa Fe is sputtering…read morerandomly and the turn signal is not working properly. I was told that I would have to leave it for a few days (I told them I could only give them 3 days with it) because they would have to experience the sputtering in order to diagnose the issue. Ok...I get it. First problem....they did not even open my vehicle for over a day after they had it. With Bluelink I can tell when someone unlocks the vehicle. They did not move the car until I called for a status. They told me that they haven't been able to recreate the sputtering. Well of course not....you would have to drive it to do that! When I picked it up after they had it for 3 full days I was told they couldn't find the sputtering issue and the turn signal was working as expected. They were so kind as to send a video of the turn signal working....except that it was the hazard light that they had on! Seriously? Saffords technicians don't even know the difference between a turn signal and hazard light? So I paid for a rental car (never any loaner cars anymore) for 3 days for an oil change!!! Convenience be damned! I will find another dealership and hope they are not as incompetent as this one. Oh...I almost forgot that they had the nerve to tell me that I needed brake pads and rotors and they would happily do that for $1300. No thanks! My trustworthy local mechanic says I just need pads. I left a review on Dealer Rater as well. They did respond asking me to reach out to them directly. When I asked who specifically I should reach out to since I had already left 2 messages for the service manager they did not respond. Par for the course I suppose.

I would put 0 points for this dealership in Leesburg VA location. I purchased new car and only…read moreperson who was with very good customer service was sales person Juan. He was so helpful and nice. But except him financial associate Amir and general manager were not helping us. I did purchase some car before in some different dealership and they always treated us nicer and helped to solve any issues. In this location customer service is really bad plus they don't want to even try to help or find some solution. I wouldn't suggest to anyone to go through this experience. Just be careful before doing any purchases with this dealership.

Bought a new vehicle over the phone from John at Dulles Chrysler Dodge. Experience was great. John…read moreanswered every question and followed the sale thru to the end which included having it delivered from Va to Boston. Haven't driven the vehicle yet but the purchase process from Dulles is highly recommended.

The buying process was easy. The car is nice. Getting in touch with F&I to cancel a program they…read moresaid could be used elsewhere - and couldn't - has been impossible. It's set for 7500 miles and not 6000 miles. Also, they won't release the vehicle to me on the Mopar website. They didn't include an operators/owners manual, so I had to find one on the internet just to see what my maintenance interval should be. I am taking my business to Safford in Sterling. They are so much better!

I brought my Subaru Outback in today for a routine oil change and state safety inspection. The…read morevehicle failed inspection due to aftermarket LED headlights not meeting the halogen requirement. While I understand that regulations must be followed, what was frustrating is that this same issue had passed inspection at this dealership in previous years, so I never thought that this would be an issue. What truly disappointed me was the lack of customer service. I have been a repeat customer for service visits, yet there was no effort to offer a reasonable or customer-friendly solution--such as lower-cost bulb options (I was quoted $70 per bulb) or even a small goodwill gesture for a loyal customer. Additionally, the complimentary car wash--something that is consistently marked as "completed"--was once again not done. If this service is not reliably provided, it should not be advertised. My interaction with Elmer was also disappointing. The communication felt dismissive and lacked courtesy or understanding. A more professional and empathetic approach would have made a significant difference in how this situation was handled. Based on this experience, I will be taking my business elsewhere for both service and future vehicle purchases.

Had my first service appointment to make sure everything was going smoothly with my new subaru!…read moreService was phenomenal and free of cost! The hospitality at Dulles Motorcars Subaru is simply unmatched. Buy a vehicle or have yours serviced here, you will not be disappointed.

This was the first of three dealerships we visited after we decided to check out the Honda Pilot…read more The staff were polite and professional. They quickly evaluated our trade-in car and offered us a very good trade-in value. Why didn't I buy a car here? 1) They're a fairly small dealership and don't have a big inventory, so they didn't have the car I wanted in stock. They really wanted me to buy the one they had on the lot, but I didn't like the color. They wouldn't investigate what other dealerships had nearby. 2) Because they're a small dealership and don't move as many cars as some of the other dealerships (my opinion), they can't offer as good a deal as the other bigger dealerships can. Leesburg Honda offered me $1,200 over invoice, whereas bigger dealerships with more inventory offered considerably less. So overall, I found the staff very nice and professional here, they offered me a good trade-in value on my car. If they had the car I wanted in stock (just about ANY other color than the one they had on the lot) then I might have gone ahead and bought the car there since it's the closest Honda dealership to my house.

We just bought a Toyota Land Cruiser at this dealership and I was pleased with the experience. My…read moresalesman James was fairly new to the business but he more than made up for his lack of experience by being straightforward and attentive throughout the sale. The one thing that keeps my review from earning a solid four stars is the service department is a circus. As much as my service advisor ended up being a customer focused pro, the overall dept needs a few lessons on customer service. Their space for the department was woefully small for the size of the operation and the other advisors were....let's just say they werent good.

Outstanding service, beautiful cars, and really kind salespeople!…read more I got pre-approved for a car loan online, and went straight here to buy the 2016 Volkswagen Tiguan S I had seen online and loved! The test drive was smooth, I then got approved for a new and even better deal while I was there, I got my insurance set up there, and was out in less than 1.5 hours! Marcos made sure that EVERYTHING was taken care of, car was clean, and fully gassed up before I left! It was so worth the 40 mile drive!! I would 10000% recommend AutoMember in Leesburg, VA! I would go back to them in a heartbeat! Thank you so much to Marcos and Sean for making my first car buying experience and amazing one!!

My cousin bought a car from this place and it caught fire within a few days. Turns out, the car was…read morehaving issues passing inspection and Auto Member was aware of the issue and still sold her the car without disclosure