Great experience with Phil Wood and Steve. Made a stressful car buying process smooth and easy. A great dealership.

Nearly six months waiting for a part I was later told had never been ordered In July 2025, I brought my 2020 Ford Explorer to Jerry's Ford (vehicle was purchased there) because of a transmission problem. I was told that a required part was backordered and expected in early August. Based on that information, I limited the vehicle to emergency use while waiting for the repair. I waited nearly six months. In mid-August, my service adviser told me the part was still backordered and would arrive "later in the fall." In late October, I was given a new estimate of mid-January 2026. Then, on January 9, I received a text saying the part had arrived and that an appointment had been scheduled for January 12. My factory powertrain warranty expired on January 2, 2026. At the January 12 appointment...10 days after my warranty expired...I was told that no problem had been found after a software update. I was also told that no part had ever been ordered or needed. This directly contradicted the status updates I had received during the previous months. About seven weeks later, another area Ford dealership independently diagnosed internal transmission failure, including torque-converter slipping and excessive shift flare and lag. It recommended a complete transmission replacement, with an estimate of approximately $12,900. I filed a consumer complaint with the Virginia Attorney General's Office. Ford Motor Company later covered the complete transmission replacement at no cost to me. To be clear, I am not claiming that Jerry's Ford caused the transmission failure. The vehicle was already experiencing problems when I brought it there and had previously been serviced by other Ford dealerships. My concern is how Jerry's Ford handled the final months of my powertrain warranty. I spent that time waiting because I was repeatedly told that a necessary part was backordered. By the time I was told that no part had ever been ordered or needed, my warranty had expired. Based on my experience, if Jerry's Ford tells you a part is backordered...especially when your warranty is close to expiring...get written confirmation and seek a second opinion from another dealership before your warranty expires. read more

They don't give proper time estimates, don't call you back when you leave a message, and do work you didn't ask for. If you have another option go somewhere else read more

I am a repeat customer. I purchased another F150 on June 7th, last month. It had a cracked window which I returned for service. This week I wanted to install a trailer tongue, which required removal of the old dummy tongue installed with a pin lock. When looking for the key to unlock the pin (which was not included in the truck) I discovered there was no tire changing equipment. I called several times, with no return call, stopped by dealership. Sales manager said he would take care of the trailer tongue lock but would not be providing the tire changing jack and accessories. I was shocked. This is safety equipment. Not something you want to discover missing when stranded on the road. His comments shocked me more. * John, this was a used truck, we are not responsible for what the previous owner did with the jack. * John, you should have checked out the vehicle before taking possession. * No, I'm not going to replace the missing equipment, it's above my pay grade. So, what kind of vehicle review do you before resale? That's three issues. Windshield, trailer lock and tire changing equipment. No pre-owned check? I guess I'm supposed to take the vehicle to a third party? read more

I had an excellent experience at Jerry's Leesburg Ford. The team was professional, friendly, and genuinely focused on customer service from start to finish. The sales department made the entire process smooth and straightforward. Their pricing was fair, and they took the time to walk me through all my options. The communication with my bank usaa was superb! I also appreciated how knowledgeable the staff was about Ford vehicles (thank you Israel for all the bronco outer bank insights) -- it made choosing the right car easy. The dealership is clean, organized, and welcoming. I highly recommend Jerry's Leesburg Ford for my personal vehicle needs as well as for my pet retail business. I'll definitely return as we will be shopping for my son's first vehicle too. Thank you Bill and team! read more

Jerry's Leesburg Ford - My new bronco - Auto Parts & Supplies Near Me - Leesburg, Virginia

For several years I had a 2016 Fiat that I loved. Bit it was on its last legs. I went to Carguru. In my zip code, I couldn't find desirable Fiat. But I did find a 2017 Jeep Compass. With a sunroof. I expressed interest and soon received a message from Joe Davison at Jerry's Ford of Leesburg, Virginia. Within the day of our first communication, I was the proud owner of the Jeep Compass. Great car, great transaction because of Joe. He's clear, helpful, and efficient. It was so pleasant that I almost want to buy another car (just kidding). And he's been great with some follow-up communications, too. read more

I recently bought a vehicle out of state from them and wasn't able to fly in to get it looked at. They said the vehicle was only at 7k miles and was in "like new" condition with no damage and upod delivery of the car there was a bunch of damage in places especially the tailgate,which they purposely lifted up in the walk through videos I asked for so I wouldn't see. Just to sell the vehicle with their "no return policy" I wouldn't recommend this company read more

Jerry's Leesburg Ford - Auto Parts & Supplies Near Me - Leesburg, Virginia

My husband and I went in today to buy a car we saw online we met Phil Wood who was our advisor and he made the process very easy no hastle and we were out in no time. What they showed online is what we saw and we are incredibly happy. If you do go there go talk to Phil! Thanks to Jesse too! read more

Well-meaning but eventually very sloppy and poorly done. I got a bent license plate for my "new tags" then low tire pressure when they were supposed to check it before I took delivery of a new car. BRAND NEW CAR. Total PITA. Avoid this place. They cannot help it; their business model does not allow them to produce good service. Just turdful; not a quality dealer. read more

Both the service department and the parts department are some of the best I have experienced. I live in Washington state and Susan my service adviser, along with Dan and Mike really took care of me. Yes, I recommend them to everyone. read more

I went looking at Broncos and Bronco Sports at Jerry's Ford with my family. We were greeted by Phil Wood. He helped me by looking around the lot at the selection of vehicles on the lot. He went over the features and trim levels. I was interested in the Heritage and Freewheeling models. They had one black Freewheeling edition which I ended up purchasing with the help of Phil and the finance manager. Mr. Wood also told me about the different sales or incentives for the vehicles of interest which was nice and helped me in my selection during my shopping experience which was excellent. I would recommend this dealership as they have a nice selection, service center, and if you take time to go over what you want I believe they will help you within reason to find a nice vehicle for purchase. read more

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Excellent service. In and out for a state inspection for a non ford vehicle. Highly recommend.

BEWARE: inquired about a 2013 Ford Raptor listed for $15,500. Talked to a salesman who I had to instruct to get me more detailed service records. Turns out the service record states AC INOPERATIVE, FRONT SHOCK LEAKING, DEFROST INOPERATIVE. They did not list any of these items on their listing. I was planning on flying in from out of state to buy the vehicle and wonder if they would have ever told me before I came down. Absolutely shady business. Not to mention I asked for a OTD price. Somehow the $15,500 turned into $20,022. I understand tax and doc fees but look at my photos for the BS fees they added on. Instead of being honest and realistic, they lost my business and here I am writing this review. Just based off my 2 hour interaction with this dealer, I would steer clear. Don't settle for truth hiding, inflation with random fees, and lack of interest in selling a vehicle that this dealership displays. Absolutely ridiculous. read more

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I needed to buy a specific car and found it at Jerry's and I should have walked away but I really needed the car and had run out of time. After much back & forth night I purchased I was hoping that was the worst of it but nope... it got much worse. Staff was downright rude, unprofessional. I came back a few days later to pick up the car since it was not cleaned or inspected. When I came back, it was inspected and a half ass wash job. Getting tags and title work completed was horrible and took much, much longer than communicated originally. I would NOT recommend and I will NEVER buy anything else from this family of dealerships no matter what. read more

Took my truck to the service center for a check engine- they could not look at my truck for a week- made an appointment- went to drop off the truck the Monday service and the disinterested service writer - same one that made feel as unwelcome as possible the first encounter was there still - any way I said the check engine light went out - she said nothing we can do - sorry - I guess I have to break down along the road before they can tell what's wrong - didn't make sense to me - they would tell me I'd need brakes - transmission fluid flush and fill - of course a 4 wheel alignment- cabin air filter - when all I'd want is an oil change. I'll take Jerry off my list for repair shops in Leesburg VA too - Maybe I dodged a bullet here, maybe the service writer was purposely sending me signals ' take your truck elsewhere ' Fixing cars is not my thing - I'll start looking for another shop with good reviews nearby - Never been turned away by dealer service ever Head scratcher and disappointed since I feel I can't rely on a safe trouble free journey in my F150 read more

Jerry's Leesburg Ford - Auto Parts & Supplies Near Me - Leesburg, Virginia

ATTEMPTED TO CONTACT DEALERSHIP PRIOR TO REVIEW! I will start by saying BEWARE of this dealership. We traded in our 2021 Chevrolet Traverse for a 2025 Ford Explorer. This was a simple and easy deal since we were paying cash. The salesman we had was okay at first until he started talking about his personal life. Also, talking about someone who calls him and talks too much because he is autistic and then the lecture of why I need to go to church and accept god. Topping on the cake was him arguing with his spouse about not getting off on time and hearing about her background. We were told he was taking the car to fill up the tank. This was NOT done! The registration wasn't complete and to this day isn't accurate. We have been getting calls from our lien holder because they say a payment is past due. We have called multiple times about the vehicle being paid off to be given multiple stories. They have had our car for a month. Our car is listed on the website for $25,000. HOW CAN YOU SELL A VEHICLE YOU HAVE NOT PAID FOR! Speaking with our lien holder they were shocked and told us this is absolutely ILLEGAL. We called the jerrys auto group numbers and were told the GM for both Jerry's Ford and Chevy Cam Cohen would call us back immediately. NO CALL! Posting a review is my last resort for someone to get back to us! read more

Ive taken my car for service many times and its always Bill Harned who helps me the most. Hes very helpful and quick with my car. He always makes sure its good to drive and making sure everything is taken care of. DEFINITELY recommend thjs dealership. read more

This place is great, my family has bought cars from Mr Bill Harned many times. He is very helpful and you can tell he's amazing at what he does. Definitely recommend this dealer ship, everyone there is friendly . read more

I stopped to look at a Bronco Sport SUV. I asked if they had any 2.0L models available. "There isn't a 2.0L in the Bronco Sport." I informed him that there is indeed a 2.0L. He looked online to discover there is a 2.0L. So, was he ignorant or being deceptive? In either case it indicates a lack of professionalism at this dealership. I next asked about any Broncos. They had 1. Its MSRP was $45K with a whopping $15K "Added Dealer Markup" or "ADM". I don't mind paying sticker price, but these dealer add-ons are very shady. Avoid Jerry's. read more

Jerry's Leesburg Ford - Way overpriced Bronco - Auto Parts & Supplies Near Me - Leesburg, Virginia

I spent $2,200.00 to have my truck break down on me 2 miles from the shop, experienced bad customer service, and be ignored. Recently, my truck broke down and I had it towed to this dealership. My truck would lose power and the battery light would come on. The dealership came back and said that there were some issues with the the high side pressure and air compressor and that needed to be fix/replaced. Initially, I thought that seemed weird to not check on the alternator or something on the electrical side because you could turn the truck back on and it would be fine for a little. Not knowing much about vehicles, I (mistakenly) trusted their advice. I picked up the truck, paid the 2,000 dollars, and the exact same thing happened 2 miles away. The service department was closed. At this point, I didn't want to put any more money into this truck and didn't have the confidence this service shop knew what they were doing, so I traded my truck in and bought a brand new truck from Jerrys. I called the service department the next day in a calm and polite way and asked if there was any way they could work with me and give me some of my money back. I think the fact that I bought a brand new truck from their dealership should mean something and they would be a bit more understanding. I was told that the GM would be reaching out because the decision was ultimately his. Now when I call the shop nobody answers.. The sales process was great and the people were nice to to work with. I would stay away from the service side of the house read more

Lease Buyout. 1. Administration Fees - We called 2 times before appointment for a final price quote. At the dealership they tried to charge us $899.00 of previously unmentioned administration fees. We ended up going to Koon's Ford of Leesburg where there was no administration fee. 2. Safety Inspection - Due to a 1mm size ding in the windshield the car didn't pass inspection at Jerry's. We ended up going to a gas station in Leesburg where the car was safety and emissions inspected in 15 minutes. 3. Waiting - Long periods of sitting at salesman's desk waiting around doing nothing. 4. General Manager Bill was arrogant and disrespectful. read more

J recommend you do your homework in advance on the vehicle you like. Salesmen are always there to sell cars but they are not overly pushy here. Service department is good. If you like Ford products then this is your place. A little tricky to get to but GPS works great. read more

BEWARE On 1-13 we bought a used Honda from Jerry's Ford. The salesperson was fine, then we went to the finance dept. We bought the Safe Guard Premier Warranty in the amount of $1595. The Safe Guard contract stated, " I confirm that I received at least two copies of the key to the vehicle". Afterwards we were told that only applied to a NEW CAR. With a used car we would need to call in several weeks to say we had lost the key. I told the dealership I would not lie to get a second key. They said it was not a lie and they would order me a key from Honda. After a week I called and asked about the key and was told it was ordered but not in yet.When I asked the sales manager if he ordered it from Honda, he said no. Well where did he order it from?! At that point I decided to cancel the entire warranty and we received the $1595 on 4-21. I explained the entire story to Safe Guard and they issued the refund even though their policy is no refund after 30 days. The dealership finance dept. even told us the cancellation fee could be $900 and we would still need to order the extra key for $500. We will never purchase another vehicle from this dealer because of dishonesty! read more

I had my car serviced before the 3 yr warranty expired. For the past year, I have had issues with the headlight of my car- constant flickering/warning lights- they told me they found no issues at all with my headlight. Last month my inspection failed because my headlight was not working. Now that I'm out of the manufacturer's warranty, I am 2K out of pocket for their misdiagnosis. We are a Ford family, but we will never return for servicing at Jerry's. read more

Jerry Ford was nice dealership when it came to reaching out to me after I was looking for a full size transit van. They called us to convey the message that the van we wanted is ready for pick up. When we reached there the vehicle they had for sale was smaller and not what we were looking. They had the wrong vehicle. Then they checked their inventory website and another model which met our needs was found but had wrong pictures on their own website for another model. That's 2 strikes in 1 day. Won't trust them as their own inventory process is flawed and we just wasted 1 whole weekend going there. read more

I was pretty disappointed with our experience. We test drove a vehicle that we really liked and went into the sales office to discuss trade in value and price. After a little back & forth we came to an agreement on trade in and new vehicle price. But when it came down to financing/monthly payments that's when things went downhill. First we were told that Ford was offering 0% financing for a maximum of 60 months. For the past week I've seen MULTIPLE advertisements that Ford is offering 0% up to 72 months. But the salesman insisted that was wrong. Then we were handed the payment breakdown...$750/month for 60 months with 0% interest on a $40,000 vehicle. Hmmm...unless my math is wrong, 750 x 60 = 45,000. We left and will not be dealing with Jerry's Ford for anything. Note to Cam: I do not wish to discuss further. I feel that my review is descriptive enough. There's nothing more to say. You lost a sale and a potential future customer. We are now very happy with our fully loaded 2018 Chevy Silverado Midnight Edition at 0% interest, purchased elsewhere. read more

Horrible. I sold my Mustang (with lien) to them, took almost 3 1/2 weeks to PAID FOR IT! I became "past due" on my account for one car payment, which effected my credit score. I have top their credit and have not missed ANY payments for anything in 20 years...thanks Jerry. I called multiple times, and all I got were answering machines, and yes I've left messages. Last person I talked with "promised" that everything would be covered (including the payment past due). Because the initial transaction seems so smooth, I penciled them in for our next vehicle purchase, forget it. Very frustrating. They finally paid. Changed review to 2 stars since the initial transaction went well. read more

I bought a used Audi at Jerrys Ford Leesburg today. They courted me until I came to sign the papers then I was on my own. Treated like a second class citizen. I was told they know nothing about the car, only two of four floor mats, so many dirty spots in the car I lost count, no owners manual, and when I asked them to fill it up with gas they told me they can only give me 5 gallons. Mind you there's a sign on the salesman's desk with a checklist of things you should get before you leave and one of them is "full tank of gas" - so the sales manager (Vik) (who couldn't be bothered to look up when I was speaking to him) told me that's only for new cars. Then an hour later the sales person comes over and says "give me the keys and I will put 5 more gallons in it". I almost laughed out loud. Vik also had the nerve to tell me they went out of their way to help me get the car because they took $200 off the price. They acted like they did me a favor selling me the car. I secured my own financing (which annoyed them) and had an appointment to pickup the vehicle and still had to wait for almost TWO HOURS to sign the papers. If you like customer service and want to feel valued avoid this dealership. read more

Nobody will answer there emails or return your calls if you have something wrong with your purchase. Unprofessional for sure

On Tuesday of last week, I brought our car into the shop for a scheduled service to replace a part that had been recalled for some months now. Before bringing the car into the shop, our car was working perfectly with no problems. When we picked the car up that afternoon and arrived home, the check engine light was on. We called the shop to let them know and they told us to bring the car back in on Wednesday to see what the problem could be. On Wednesday, the shop told us that the EGR had failed and needed to be replaced for over $600 and that it was a complete coincidence that the light came on directly after service in their shop. This is absolutely unacceptable. I have been told many times that the EGR is "far away" from the recalled part that they were working on, but that is no excuse. Something obviously happened to our car while under their care and the service department is not taking responsibility for it. Then offered us a 5% discount on repair, but instead I asked to speak to the Service Director. I spoke to the director and after submitting to Ford for an "act of good faith," he let me know that Ford would cover a portion of the service and we would be responsible for $200+ of it. Just wanting to be done with the matter, we agreed. However, after ordering the part on Thursday, on Friday, the service team told us that the part "arrived broken" and we would now not have the car back until Monday at the earliest. What should have been a simple recall repair done in one day, has now turned into a week of not having a car that we need daily. It is still unbelievable to me that the EGR failed completely independently of anything done by the service crew at the exact moment it was in the shop. The fact that the team has been unwilling to accept any responsibility and to cover this repair for us is extremely disappointing, very bad business practice, and dishonest. When customers bring their car into a repair shop, they need to be confident in the care they will receive.  I emailed the general manager and service director on Saturday morning, as well as left a voicemail and received no response. On Monday morning after still no communication, I also tried calling both the general manager directly, as well as the service shop's line and I had to leave a voicemail for both. At this point, I still don't have my car and have no word on when I will have it back in my possession. ***UPDATE*** After no response from the GM after multiple calls and emails and no solution from the service director, we went into the dealership and a sales associate sat down with us to get the full story. He "spoke to some people" and came back to tell us that the service director had taken care of it and we were free to take our car. While everything was resolved in the end, I would still never recommend this business. read more

Just a reminder DO NOT SHOP HERE. They do not honor military discounts on most cases. Prices with ADM as other place are giving discounts. They charge 100s for services that cost less than 100 at other places. They charge $999 fee for purchases while other places are 499-699. Shop around. Save your hard-earned money. They do not care after your purchase. Avoid Phil @ all costs if you have to shop here. read more

We bought a brand new 2021 Ford Edge in November 2021 from a Ford dealership in Northern VA and the car has less than 10k miles on it right now. We were driving and the engine started rattling. My husband took it into a Ford dealership and as he pulled into the lot, the engine sounded as if it was about to fall out. This is disappointment #1. Our Ford Pass vehicle report said everything was fine. No alert from Ford Pass. Our check engine light only came on AS my husband pulled into the park lot. No alert from Ford Pass that our check engine light was on at all! Disappointment #2: This Ford dealership made a mistake when accepting our appointment so they sent my husband to a different location. Then the other location told us they won't be able to look at our car until next Tuesday. We called two other dealerships and they won't get to it for another 2-4 weeks. This is the only car we own. It's still within warranty and we also bought the extended warranty package for $$$. We can only use a loaner car from the location that will service our car. But none of them have loaner cars available! We've gotten nowhere because we're just getting the run around from every Ford representative we speak to so now we're basically stranded. This is the first and last time we will ever buy a Ford. Worst experience ever. TL;DR - New car, under 10k mi, bad engine noise, inoperable, $$$ extended warranty and "ProtectPlan." Up Schitt's Creek without a paddle and no help from Ford. In a crowded market, why buy Ford? read more

I went to look at a New F-150, I first interacted with an internet sales rep that sent me a quote that I could work with assuming the truck matched what we were looking for in person. When I drove over an hour to the dealership I was met at the door by Victor and indicated that i'd been speaking with their internet sales liaison and he said he'd take over from there. (I don't know their inter dealership procedures but it seemed weird but not my wheelhouse). I had a few questions about the truck that Victor wasn't able to answer or i felt he misrepresented, but I test drove the truck anyway and it felt good and everything seemed to be in line. When we went into the office we indicated that we'd actually likely want to purchase two similar trucks (a family member was purchasing the second). He seemed excited at the prospect of two sales, but was unable to easily navigate their inventory, i would have been better off just pulling the stock number from their website. He came back with a price that was around $2,500.00 over the internet price and that was before the added fees. The fees included a $1,595 freight charge even though their website list a maximum of $1,495 for freight and i would think that would be for the largest vehicles like F-250 or higher. It also include some nebulous dealership fees in the $700 range, when we inquired about what they were he just brushed it off as "all dealers charge that" and did not explain further. I told them that I wasn't interested in a bait and switch deal, paying more than the quote they already sent me in an email. He did "try" to come down to only $1,500 more than the quote. I'd much prefer to work with someone who is at least honest and up front about their offers. read more

Terrible service/ manager!!!! They take zero responsibility for the service or lack thereof; they tell you they have checked all items and even check them off the "old checklist" attached to your bill (do yourself a favor if you recently had service...go through the checklist yourself) especially if your vehicle is under warranty, by the time your discover, it might notw be!! The people working the front service counter are great, no complaints. read more

Went to look at a truck and was literally just looking and wanted to test drive over Labor Day weekend the were insulting and nasty and tried to rip us off on trade in. The manager with another associate were speaking in another language and laughing and looking over at us and another American couple as well. They are not willing to work with you and unprofessional.The sales guy was polite and helpfully but the manager could not walk over and introduce himself or make any kind of attempt to be professional. I have heard this about this place but had to see for myself. Good luck with your job and sales douche bag. I would not do business with these people go to Koons as we got our deal over there and they were very professional.Jerry's in leesburg sucks next time speak english and and be professional asshole!!!!! read more

let the competition beware let the competition beware, Jerry's Ford made it clear let the competition beware!!

Come here if you love getting ripped off. Jerry's will hook you up! I wanted to buy a Ford F-150 bed mat (part number ML3Z99112A15A) which is $160 on Ford's website with free shipping to dealerships. This trash dealership wanted to charge $230 for the item and laughed at me when I mentioned the actual Ford cost. Avoid at all costs! Literally read more

This place is trash. My fiancé and I got a car from this dealership in May. And now paying almost 2K for repairs because they're offering NO type of help. There's a general manager that lacks tact and professionalism. Will call you a liar, and lock you all at once because you're attempting to tell them you had a witness to a call that basically led you to be on the phone with them in the first place. And overall disrespectful. This interaction led me to file a complaint with Ford Corporate office while en route to the dealership. Additionally, the unwillingness to help get us into safe and operable vehicle after selling us a lemon and implied that WE caused the issue to the car. When the car couldn't even state inspection to have it registered in our home state in the first place. And then asked us why it took so long reach out... As if Covid-19 isn't an ongoing thing... Needless to say... We left because things got heated and the police were called... NOT a great experience on any level... I wouldn't recommend my worst enemy to this place.. There were a couple of employees there that I would most certainly let help me again.... BUT THAT'S ONLY IF THEY RELOCATED JOBS... CAUSE I'LL NEVZR PATRONIZE THIS PLACE AGAIN... Giving this place one star is being gracious... In response to "Cam" you're absolutely correct. Respect is definitely a 2 way street. Unfortunately, the disrespect started with your representative on the phone before even stepping foot on your property. Which is why there was a complaint filed with Ford Corporation BEFORE getting to your location. In regards to your comments. It took a while to get in contact with you all because we attempted to order parts (that we should not have ever had to order) to have the car fixed to pass inspection... But COVID delayed production and distribution of the parts. Additionally, when you all sold us the car no mention of As/Is verbiage and YOU all told us we had an extended warranty. But the issues with car aren't covered... After things are implied, continued disrespect, feeling brushed off... Yes , voices were raise, but no one harassed your employees. We did demand respect. Which wasn't given by certain staff WHATSOEVER. However, the lack of care was present WAY before ANY voices were raised... read more

Ordered and purchased a 2023 Ford Maverick, despite the production delays on Ford's end, the Jerry's staff was very helpful. No tricks, just the agreed upon msrp at the time of ordering. Special thanks to Bruce, Christopher, and Jonathan. read more

Great service and honesty is what I experienced here from the service department after being overcharged & possibly had unnecessary repairs done by a so called "family-owned" auto repair shop located on S. King St. in Leesburg on our Ford SUV. Am bringing our vehicles here from now for any repair work needed. Plus they have a shuttle service. I do have a complaint on Don in the parts department. I called throughout the day and left messages for someone in the parts department to call me back....they never answered their phones. Finally I called again at the end of the day and Don answered the phone but he had never returned the numerous messages I had left earlier in the day. So good service department but bad parts department (because of Don). read more