This is, without question, the worst experience I have ever had with an auto body shop…read more I was referred to A&M Auto Body by my insurance company, Farmers Insurance, after my accident. Because they were a recommended repair facility, I trusted them with my vehicle. That was a mistake. When I got my car back, it had new damage that was not there before. The left side of my aftermarket wide-body bumper had been damaged and no longer fit correctly. Instead of acknowledging the damage, the shop claimed it was already like that when I dropped the vehicle off. That is simply not true. The problems didn't stop there. My dash cam no longer worked after they finished the repairs. The 10-amp fuse had been blown. My alarm siren stopped working because a wire had been cut and never repaired. While inspecting the engine bay, I found multiple wires that had been cut and left unrepaired. On top of that, my steering wheel--which cost me over $700--was scratched and scuffed while the vehicle was in their care. I take exceptional care of my vehicle and have extensive experience working on cars. I know exactly what condition it was in before it entered this shop, and I know what was damaged afterward. I contacted A&M Auto Body multiple times and spoke directly with the owner. Rather than taking responsibility and fixing the problems, I received excuses. I was eventually told they were waiting on one replacement piece from the manufacturer of my wide-body kit. It has now been over three months, and my vehicle is still not repaired. Waiting this long for a single part, with little meaningful communication or urgency, is unacceptable. To make matters worse, I paid a $1,000 insurance deductible expecting my vehicle to be repaired correctly. Instead, I got my car back with additional damage and had to spend months trying to get someone to take responsibility. I've also had to file complaints because the issues remain unresolved. The most frustrating part isn't just the poor workmanship--it's the complete lack of accountability. If a repair shop damages a customer's vehicle, they should own the mistake and fix it promptly. That never happened here. Based on my experience, I would never trust A&M Auto Body with another vehicle, nor would I recommend them to anyone. If you care about the quality of your vehicle and expect honest communication, attention to detail, and accountability, I strongly suggest looking elsewhere.

The shop team did amazing work on my wife's Mustang. They were quick, responsive, and paid real…read moreattention to detail. I never felt like just another number, or just an insurance payment. I was treated like a human being and every employee there seemed genuinely happy to work there. They worked great with my insurance company, and even went as far as returning my rental car for me when I went to pick up Mustang.

My experience with this body shop was very disappointing. After my accident, the repairs took a…read morelong time. When I got my car back, I found several problems, including peeling paint, loose windows, and poorly installed doors that made rattling noises. I had to return my car multiple times because every time I picked it up, I found new issues. When I complained about the peeling paint, they gave me a small bottle of touch-up paint and told me to repaint it myself if it peeled again. I also discovered that my insurance company had paid to replace parts such as the front bumper and the door handle, but they were never replaced. The side mirror was simply glued back on. After I confronted them, they admitted the mistake, ordered the parts, and finally installed them, causing even more delays. This review is based on my personal experience. I cannot recommend this shop to anyone who expects quality repairs, professionalism, and attention to detail.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

Benny and the guys at GGM did a top notch job repairing my Tacoma. It ended up having a little more…read moredamage than was originally estimated but Benny made sure the insurance took care of everything and had it done faster than estimated. He made it easy right down to the rental car. There are a lot of slimy body shops out there, so if you want your car fixed correctly and on time, go see the professional at GGM. I would highly recommend this shop. It's worth the extra drive if your not local.

Very professional service. Quality workmanship on all levels. Through the whole process was walked…read morethrough and informed of progress. It is nice to have such great customer service and quality with attention to detail on needed repairs. Other body shops should take notes. Highly recommend.

I hope to never get in another accident but if I do I will most certainly go back to them. Jeff the…read moreowner was so helpful. Dianne the secretary was AMAZING and walked me through the whole process. Highly recommended!

My friend referred me here after my car was in an accident. They made a stressful time easy and…read morethey got to working on my car immediately. I was surprised how quick they finished. I hope to never have another accident but I'll come here if I do. The price was pretty good too.

Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

Quality of Service was very impressive. Made it convenient to drop and pick up my car and…read morecoordinated with the rental company. Highly recommend Mike and his crew!!

Mike was great with communication and my Wrangler's hood came out amazing. Reasonable pricing…read more Highly recommend Best Auto Body.

Super friendly and competent staff, great communications throughout the whole process, fair prices,…read morequality workmanship, delivered on time .. as good as it gets.

Great team , in and out fast with clear communication during each stage! The pricing was super…read moreclear and no surprises, Shadi and his team were able to help me with insurance and better understand how deductibles and pricing works.

My sweet truck was damaged due to negligence. Since my Uncle retired, I didn't know who to go to. I…read morefound them through my insurance and am very glad for that. They made her look brand new. They went the extra mile and repaired a few nicks and dings as well cleaned the interior in addition to the major damage. Customer service is top notch. Larry wasn't there when I picked her up, but called the next day to make sure I was happy with the work. It took a bit longer than expected, but we are living in COVID times. I would highly recommend to family, friends and anyone needing repair. Very happy with the service and the work!!!

These guys are great! My son's Audi A4 had some rear quarter panel damage from a minor fender…read morebender. The job was so clean you can't tell there was any repair work done. Like it never happened!

After being t-boned in our 2017 Kia, Bob and George made the repair process so very easy. They went…read moreabove and beyond what was expected to get our car repaired. They worked directly with the insurance companies and we received our vehicle back in perfect condition. Body work is exceptional and I highly recommend them for any issues you may incur! Dan Train Lowell,MA

I had a great experience with these guys. I was calling everywhere to get my car repaired after I…read morewas hit in the rear. When I called performance plus, they got me in less than 2 days. The work was amazing and completed 2 days early. I am pleased, job well done. Thank you very much and I would highly recommend you today and everyday!!!