Absolutely great place for phones and wireless, Ben will take care of you and get whatever you need!read more

Disappointed in their inconsistent customer service. Have been here twice for them to put screen…read moreprotectors on our Pixel 2 phones because they are REALLY GOOD at it. However, after breaking my phone and getting my replacement Pixel 3, they refused to put on my screen protector because I didn't purchase it from them. Very inconsistent with their customer service. I was literally here less than 2 weeks ago, and they had no problem doing it for me. I'm a Cricket customer, and told them that the last two times also, and it was never an issue. Today, however, it was finally an issue. Yet another reason for me to stick to Cricket Wireless.

Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to…read moreeveryone walking by, you had to wonder if they even have a real business in there.

update from my last post that i forgot to add, but i ended up going to the apple store and telling…read morethem what they told me at the phone guys and the apple store employee told me that, that was not what was wrong and it was most likely my battery and when she opened up the phone she told me it looks like they most likely took out parts i needed for my phone to work/damaged it further on purpose. it resulted in me getting a whole new phone because the damaged they caused was so inflicted. also not to mention the phone guys told me my phone wouldn't charge due to "water damage" which later was proven to be false, i felt like something was off so i went to charge it in the car, and it turned on immediately, when i took it back into the store seconds later the guy looked at the other employee like he was shocked but it was very clear he knew what he did and was badly acting. he took it to the back to try to "fix it again" and came back 2 minutes later saying he couldn't. and when i tried to charge it again it was permanently off. do not go here. they damage your phones so you can buy their used phones.

Brent was SUPER helpful! This is the first time I have called a business and an actual person…read morepicked up the phone! And he provided exceptional customer service, explained the difference in plans.

From the owner: AT&T, serving over 81 million wireless customersread more

Barry was great! Fast and affordable. No problems, great customer service. Located right outside…read moreof Max and Forever 21. Ask for Barry!

the guy said he didn't work their. would not guarantee their work they broke my phone and would not…read morefix it also with having a huge scene and they called security to get out of it. also the worst customer service I've ever seen

I was at the store with my husband to upgrade his phone. A man (Jose) came in and was being helped…read moreby the "manager" named Forrest (Jose had lost his phone and bought a new one at Apple but now needed his phone number assigned to the new phone). Forrest couldn't resolve the issue and then disappeared. The woman helping us (Fernanda), was gracious in asking the man if she could assist (Fernanda is the only person there who understands customer service!). She began to problem-solve. But then Forrest kept interrupting trying to antagonize Jose. Jose calmly explained that Fernanda was helping him. Well it turns out that when Forrest had disappeared, he called the police on Jose. For what? For having a passport? Fernanda, my husband and I were shocked and appalled. We couldn't understand why Forrest would call the police - except perhaps because Jose was Colombian per his passport. Jose did absolutely nothing. Jose was calm, patient, and seeking help from his phone company. Jose was removed from the store and without his passport. When I asked to complain, the store manager responded with aggressive bravado that he was the manager and that was it. I asked for who he reports to and he shrugged. If this is how customers are treated when seeking help, this is a sad state of affairs for AT&T. Fernanda did text a former regional person who was in the back room training people to come and assist our concerns; however, we quickly realized where Forrest learned his service manners because Elias was equally rude and stated "I believe my employee over what you and your husband have to share." I said talk to your employee right here, referencing Fernanda. His response "No, I'm good." So the moral of this story is that if you have a difficult problem, avoid Forrest at this store because he'll call the police on you!! WOW! AND I did give my info requesting a call from whomever oversees Forrest but my guess is that Elias threw my info away. Thank you, AT&T, for completely ruining my afternoon and for allowing two employees to treat customers with such disrespect and unkindness.

Great service! Customer service was outstanding I wish I remembered the young lady that helped me…read more She was so nice and happy to help!!

I spoke with them over the phone, and they told me to bring my phone in for a backup and wipe to…read moreclear a hidden bug for around $34 to $43. They said they had a Samsung system that could handle the backup and save my apps. When I arrived, the employee made me explain the situation two or three times. Once he saw he wasn't getting his way, I just handed him the phone and showed him a screenshot of the issue. His entire attitude shifted, and he completely went back on what was promised over the phone. He ran a quick scan and claimed he couldn't do anything if the bug wasn't happening right at that exact moment. We all know bugs don't appear on command without spending actual time with a device. He refused to perform the backup and wipe service I was ready to pay for, completely wasting my time after telling me to come in.

Broke my phone screen. I have used JetCity before and was…read morehappy with them but this was a bit closer. Made an online appointment but still had to give tech my data when I got there. Tech said come back at 2pm so I did but he then said come back at 2:30 so I did. Still had to wait a few more minutes. Tevh pushed insurance REALLY hard but I declined. They then dinged me 2.5% since I used CC which was $10 n that put them even moneywise with a 1 hour JetCity repair(this one was 4 hours). Oh! I was almost home n noticed S-Pen was missing so I had to drive back n got home 4+ hours from start to finish. Oh well. Hopefully I don't have to go back... FM

It's 11 am and the store is not open. No sign anything. Where are the employees? Who is responsible…read morefor this store?

Really friendly, laid back staff. No pressure sales, and overall great customer service! Would…read morerecommend this place to anyone who wants great prices for an even better service!

Needed to get a 50 year old Technics SL-D3 repaired, one of the RCA jacks quit producing sound…read more Skyway radio and tv service ordered the right part, repaired my record player, and I picked it up in very short turn around. It cost me about $50, and totally worth it as I love this turntable. I also took a very old, almost century old portable gramophone here for a small tune-up. He greased all the mechanical points to keep this gramophone running for the next century. Awesome work, great value and fast.

Excellent service and repairs. Tok-san has been my "go to" for stereo and turntable repairs. Highly…read morerecommended.