Outstanding service! Pep boys in Merced is now Advance Auto Parts. I was having trouble with my…read moreback-up camera in my Ford Fusion, was told by another dealership that my battery was bad so they could not read a code to complete the diagnostic. Ugh! I left there and went to Advance Auto Parts, Terry and boss man Jose, went above and beyond my expectations with not only selling me a battery for an awesome price, but installed it as well! Again, outstanding service! Anne M

Sarah went above and beyond to help get me home after my car battery died. Even though I…read moreunfortunately arrived right before closing, she helped me jump my car and helped me get a new battery. Her compassion, dedication, and know-how made what would have been an incredibly stressful night into one that was manageable and informative. My car is running great now, but it's comforting to know that Sarah and her colleagues are waiting if something like this ever happens again.

Do not go here they blatantly disregard California consumer laws. They refuse to follow civil code…read more1723. They did not tell me an item was non returnable until after purchasing the item. I saw this while leaving the store immediately walked back up to cash register and said I did not want the item since I could not return if not needed. They refused stating it was final sale. They did not tell me this before purchasing item, no signs posted at entrance or at registers stating limited return policy which is required by law. Steer clear of this shady place.

This store here in Merced has the rudest people (men) working here. My husband took a part to…read morereturn it as it was under warranty. ...and first they complained about the receipt because it was not like their new receipts. ...then the guy that finally got off the phone asked him what did he needed, and as he explained he looked at the receipt and saw another employees name on the receipt and said rudely ...."let him take care of this." Which this employee came in and said you will still have to pay for it! Never get parts from here. Funny how Auto Zone and O'Reilly have lifetime warranty on this part!

Really great service by Jeremy. Took the time to find our part then price match and order it for us.read more

Good service and good prices. They are helpful and courteous. I'll continue to use themread more

Where else are you going to take your car with a flat at 6pm on a Saturday? Thank goodness for the…read morefellas over at Pep Boys. They patched our tire and had us back on the road in no time. The service was quick, the work was spot on and the value was exceptional. We will definitely be back. The waiting room was also comfortable with free coffee and a movie playing. Great value for the money.

Took my vehicle in the shop for brakes one day and prior to arriving my alternator blew out. The…read morestaff members were efficient to repair the parts needed in one day . The prices for the total service were reasonable . Highly recommend this shop.

The team member Terry was extremely helpful, went above and beyond his service call and was very…read moreknowledgeable and extremely kind. Would highly recommend anyone who needs anything or needs any honest advice to go give Terry at O'reillys a visit!!

I've been here many times over the last few years. I've found the staff to be knowledgeable and…read morehelpful. Today, it was Angel that went above and beyond to help me with a couple of parts for my vehicle. Very grateful for his willingness to support and his efficiency. Thank you!

5 men just standing there and non of them were able to help me placing the headlight of my car…read more I really needed help as I'm a woman that know absolutely 0 about cars, It sounds fair that If there were 5 man just standing there and I just purchase $40 lights I could get some assistance. The man said he couldn't do it because it was very complicated and my model car has some hooks and needed special tools! Well guess what went on YOUTUBE and change it myself in 10 minutes. How sad!!! Poor customer service do better.

I went to buy snow chains on I believe Saturday, the guy looked up my car make and model etc. they…read morehad the chains in stock, saw that they were on the top shelf. Decided he didn't want to get them down, then decided to tell me "sorry your car is too new, we don't have the chains." Like because I'm a female and have no brain apparently, as if idk that chains go tire size. Look if you don't want to do your job say so. Don't make up some stupid excuse and piss someone off. The one chick was sitting there on a step stool eating, the other guy was watching the World Cup and on the phone, the one helping me didn't want to get my chains. I wasn't even the the only one who got bad customer service. There was a guy who needed his battery sized up and the other one was worried about the World Cup came and was like have you been helped and this guy was like well he was helping me but he's busy now, and the sales guy was like oh ok and walked away to continue not helping him. The girl at the end of the counter was the only one willling to work. Idk who the owner is but you need to get your employees in check majorly. I straight up told the guy well I'm going yo O'reilly at least they want my business. Went to the other auto store spent a good 85 dollars. Autozone your people need to stop throwing away sales and do their damn job.

Had the best customer service today. Went in this morning to order a part for my husband's truck…read more It was here by 3:30 this afternoon.

After having a competitor drop the ball I called here. Not only were they helpful and friendly but…read moreI was able to place my order and have the parts delivered the same day!

Love this place. Has everything I need for great prices. Customer service is on point as well. No…read morecomplaints.

First of all, there is No Kellogg's cereal here; This is a hardware store. I know I was a bit let…read moredown too. But the bigger let down was that a worker said they don't carry much steel material, which is the type of material we needed. The worker referred us to Ace Pipe & Steel. As for the layout of the store, the aisles can get you claustrophobic, especially this one weird aisle that forces you into a turn and there's a support beam in the way. That is the sacrifice for having more variety to offer. Last but not least, I have said that when a store refers me to a competitor store they gain some respect but this store lost it. They did not loose my respect inside the store but rather here on Yelp. I noticed that, after 9 months, Doug F. responded to Joe K. but instead of simply replying or commenting he wrote it as a review giving his store 5 stars, thus artificially bubbling his store's rating. In my book, this is cheating, unfair to honest businesses, and cause for loss of some respect. Hopefully they will redeem themselves in future visits, if I visit.