5 men just standing there and non of them were able to help me placing the headlight of my car. I really needed help as I'm a woman that know absolutely 0 about cars, It sounds fair that If there were 5 man just standing there and I just purchase $40 lights I could get some assistance. The man said he couldn't do it because it was very complicated and my model car has some hooks and needed special tools! Well guess what went on YOUTUBE and change it myself in 10 minutes. How sad!!! Poor customer service do better. read more

I went to buy snow chains on I believe Saturday, the guy looked up my car make and model etc. they had the chains in stock, saw that they were on the top shelf. Decided he didn't want to get them down, then decided to tell me "sorry your car is too new, we don't have the chains." Like because I'm a female and have no brain apparently, as if idk that chains go tire size. Look if you don't want to do your job say so. Don't make up some stupid excuse and piss someone off. The one chick was sitting there on a step stool eating, the other guy was watching the World Cup and on the phone, the one helping me didn't want to get my chains. I wasn't even the the only one who got bad customer service. There was a guy who needed his battery sized up and the other one was worried about the World Cup came and was like have you been helped and this guy was like well he was helping me but he's busy now, and the sales guy was like oh ok and walked away to continue not helping him. The girl at the end of the counter was the only one willling to work. Idk who the owner is but you need to get your employees in check majorly. I straight up told the guy well I'm going yo O'reilly at least they want my business. Went to the other auto store spent a good 85 dollars. Autozone your people need to stop throwing away sales and do their damn job. read more

I came in looking for fender clips. I'm not one to ask for help but Caroline made me feel extremely comfortable asking questions and even helped me figure out what i actually needed for my car (which was kinda difficult to figure out). she was super helpful, friendly and persistent on finding out what I actually needed. If I were to come back I'd definitely go to her again for help. Thanks so much Caroline! :) read more

The manager Sophia Madrigal was super knowledgeable and even helped me installed my brake lights. Highly recommend!!

Theodore provided great service. He was patient and helpful in guiding me through the issues I am having with my car.

I brought in my old strut for reference. They didn't have the part so I was told it would be ordered and would arrive on Friday. I called Friday and they had no idea what I was talking about. The female on the phone was rude. Said "if the part comes in...it comes in with FedEx" I gave my name and number and never heard from them again. This was six weeks ago. Needless to say I went to a competitor. Would not recommend this place to any friends after my experience. read more

I'M STUCK IN MERCED! Needed an alternator replaced while out of town. When guy at counter said it would be here at 1pm, I believed and trusted him. He (Odus) was great... very helpful earlier and top notch service. Heather, the manager... not so much. She left me on hold forever when I called at 1:30 to see if it was in. Hung up and drove there. Should not have been surprised when I found out it was not delivered. Wasted my entire day waiting for nothing. Odus was great, This Autozone as a whole sucks. Weak apology even though they knew this means I have to stay another night in Merced to get the car fixed. Just didn't care. Offered no other solution. "We can try again tomorrow" Pissed but sadly, should not be surprised. read more

Went in there to buy a very expensive battery charger. I was harassed by the ignorant woman that worked there for not wearing a mask. I have already had COVID-19 and I carry with me proof that I have the antibodies which proves that I am immune to it. Every educated person knows the whole point of getting a vaccination is to have the antibodies so you don't catch a particular disease or have less of a chance of catching it. She harassed me to the point where I said forget it and I left, they lost a $100 sale. She was the rather large red head watch out for her . read more

LOL went to get a part and they didn't have the part at their specific store but they had it at the one in Modesto and the guy said I can't pay for the part here and go pick it up in Modesto. It's funny because all other autozone stores do that. Some people just don't like doing their jobs. SMH. Always go to Rst they know what they're doing. read more

Great service for such a crazy busy store! The workers are super helpful! -my friends bf sent me here to buy like hella parts for mmmh car, and I ho early had no idea what the heck I was getting So I showed the worker my text and he punched it all in his comp and 10mins later I got everything I needed It was easy Peezyy The gentleman even helped me carry some stuff out to my car cause it was kinda heavy read more

Great service! Thanks for taking time changing our car's battery:) Bernabe was very helpful & kind!

Amazing service! Theodore was an incredible salesman and cared more about my car than things I didn't need. He helped me get the right items and also installed it! Quick and friendly service! Cheap for the items I needed as well! read more

Auto Zone - Auto Parts & Supplies Near Me - Merced, California

Best service. Went there during lunch hour, pretty long line but the employees here made the lines go really fast.

Went in the store looking for lug nuts, didn't see what I needed on the shelf. Tanya saw me looking around and asked if I needed help. Told her no I'm good they didn't have the lug nuts I needed (I don't like asking for help). She was persistent that she had what I needed. Tanya took me to the back storage area and we found both sizes of acorn lug nuts I was looking for. Thanks again Tanya! read more

Great customer service especially from Jacob. He was genuine and professional with assisting me and my battery problem. He saved me 135 bucks by checking my battery warranty. And helped service my battery change. Overall excellent location. :) read more

Needed to get my car fixed up before my next early morning shift at work, and my hands were cramped up from the day as it is. Clerk/Cashier girl inside was friendly and joked around with me while I waited for Jose to finish with another customer before switching out a part for me on my own car. Fast and relaxing service, I'm definitely keeping them in my rolodex for next time!! read more

These employees are always polite and helpful but most of all I SUPER appreciate their response and preventive measures they have implementated to the Coronavirus, and it isn't inconvenient at all. I love to spend money at a business that obviously cares about their employees and have done what's necessary to protect them and us their customers. Ah, it's so nice to not have to deal with the idiot, selfish jerks who want to come indoors and possibly infect the rest of us while we are keeping them safe from us. Great job Autozone!!! read more

This is the only place I go for car parts, mostly due to the workers. Everytime I come here the staff has been so helpful and reassuring when I have questions. They always know exactly what part I'll need for whatever fix I'm attempting. One worker even replaced my broken turn signal light for free. I cant remember his first name but his last name was Morales and he had a beard. I can't recommend this place enough for any repairs or questions you may have. read more

Busy as heck in this place, but that didn't stop Nathan P from top notch customer service, coming outside on a HOT afternoon to check my alternator. Once we found out I had a bad battery, Jacob D found the battery that fit and installed it, still while providing incredible customer service to all the other folks in line. Good work, fellas. I appreciated your quick, professional service! read more

I had ~THE BEST EXPERIENCE~ at this store (3096 G Street, Merced, CA). DeMarco was super amazingly helpful! I was traveling through town in my bf's truck and the Check Engine light came on, so I decided to take it over to AutoZone and see if they could pull the code. It turns out it was the mass air flow sensor, which I was informed is a pretty important part of the vehicle. DeMarco helped me figure out what I needed to buy in order to get home safely. He even brought me a screwdriver to try and help me remove the part, so it could be sprayed out. I was having trouble with the angle, and the tiny screws, when an extremely kind customer and his lady friend pulled up next to me. They were another set of guardian angels, Leo and Desire! Leo helped me with the last tiny screw and even got his hands dirty and sprayed the part out for me. I literally left there **shaking with gratitude** for these three wonderful souls. AutoZone should definitely hire more kind and patient souls like DeMarco! read more

I was in a hurry and needed to get a headlight (high/low beam) bulb replaced. The employee quickly found the correct bulb, got me through check-out and performed the install. My car is a bit tricky and it took him 10 minutes to get the bulb replaced. Great service and they went the extra mile. I'd definitely recommend. read more

Loved the customer service here! I had questions about my power steering, and Justin came to the rescue! He even checked the rest of the fluids in my car to make sure it was at its tip top shape, I suggest people to come this AutoZone if they have any questions or need help with anything that has to do with their car. read more

Customer service would not be their strength. 2 customers, 3 employees, one would think it would be easy to get assistance. One employee was helping the other customer, the other two employees continued to stock shelves and scan products. Finally, one of then was able to pull them self away from the fascinating task of scanning products. His question still amazes me, "can I help you". I'm never sure if this is a serious query, I'm standing at the counter, waiting...what do you think? I'm always tempted to ask for a burger. Anyway, long story short, lacking in customer service. read more

I walked in to autozone expecting to me be helped 100 percent specially because the man there was wearing a grey shirt meaning his manager or something higher no instead I walked out feeling discriminated he had the long beard and his name tag said he spoke Spanish I asked him if they sold cabin filters for my car he said yes and when I asked to help me instal it he said oh no we don't do that but my friend went in there a week ago and said a guy from there literally left there work to go help her install it so I felt discriminated 100 percent because why would my friend tell me they do help but this guy didn't wanan help me he didn't even offer that there's instructions or anything o went to orlieghgs and they have instructions on how to do it yourself regardless this store sucks for this there district manager should train employees how to be more professional I get it if he can't install it maybe ten other guy just did it because he was trying to be nice but the fact he was negative and couldn't even solve the solution was like wow that's horrible customer service never going back read more

The employees of this store do not know anything about cars, or even how to look a part up for that matter. "Robby B" thinks he's funny and try's to talk down to customers, while his little buddy try's to lie to people about parts they need. DO NOT SHOP HERE! read more