As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

Our steam boiler was dying, and it needed to be replaced. I called a handful of plumbers who…read moresupposedly specialized in steam. Half never got back to me, the others gave me prices all over the map. I chose Chilli Willie for a handful of reasons: 1. They got back to me immediately, made an appt, and showed up on time. 2. They weren't the cheapest nor the most expensive. They clearly explained what needed to be done and quoted a fair price. 3. Their staffpeople were AWESOME, super-respectful about wearing masks, taking care of the premises, and always being on-time. After they installed it, they stayed in touch, came back to inspect the boiler, and gave me maintenance instructions. And lastly, Steve and Jared, the owners, are just plain nice people.

Prompt, Fast, and efficient. Today was the fourth time in the last 4 months that Stephen and his…read morecrew have been here to do various jobs at my house. I am so appreciative of their work. Today's job was postponed, and I am waiting for an estimate. This was their suggestion. With two daughters' weddings in the next 4 months, I was very grateful for this. I will definitely call them again and highly recommend Chilly Willy's to others. Thank you, Guys.

i experienced having two Tingley electricians replaced the fluorescent light fixture with pull…read morechain above the kitchen sink. Beside it, they did a safety evaluation in my house and passed a GFCI test on 11/8/2024. They were very friendly and did a splendid job. I appreciated it. Recently I called Tingley and checked its website, finding no connection. Also, it is no longer listed in the Best Pick Reports of 2026. Dale Noll Email: nolld@aol.com

They started strong then struck out. They serviced my main unit, i was on the program. they…read morerecommend replacing parts (OLD) i say yes replaced. Then i have them service my mini split, all they did was clean the dust off the filters, the I find mold all throught the unit. They make me pay $500 for deep cleaning, then put the unit back together all messed up. bent the vent fan blades. grill bent, unit starts up and fan hit the grill so i have to adjus so it doesnt hit. whole thing bent. when i go and call for the issue. they have closed there doors. no phone, email or chat. website down I dont recommend them for anything. no loyalty paid for maint service that i never received

I had a leaky shower into my basement. They were extremely accommodating and timely. Quintin…read morearrived with a texted heads-up which was helpful as I needed to get pet settled in a closed room. Very respectful, knowledgeable, and thorough! I will be calling back to convert to gas appliances in the future! Highly recommend!!!!

Discovered that my water heater tank failed yesterday (Thursday) morning. Called and spoke with…read moreAmanda, who was excellent in getting a booking set for Monday with the mention that a tech *might* get there earlier. Later on Thursday, I was updated that a tech (aka 'Ron R. - Service Manager) was in the locale. He gave me an evaluation in short time and worked to provide as best a price as possible. Installation was then set for the following morning. Ron arrived as scheduled and had the installation completed in approximately 1.5 hours. Excellent job. Communication was top-notch throughout via emails, texts and calls. I have worked with Shahood for several years and HIGHLY recommend them for their dependability, efficiency, quality of work and pricing. Shout out to Mark for the immediate follow up to a post-installation question I entered via the web. Cheers

I have a new experience with Howard Oven! I got another letter from the same attorney with…read morethreatening language asking me to contact him. He assured me in the letter that he really was an attorney. Do real attorneys have to do that? He also asked me to call him. Funny, last time I called his number, someone who sounded exactly like Howard Oven picked up. Sadly, I know Howard's voice very well because of all the harassing phone calls he made to me. If you read "not recommended" reviews here or on his "H.O. Services" profile, you will see that this is his normal m.o. What Howard does not seem to have grasped is that if you do not want bad reviews, you should not treat your customers badly. He also seems unaware of the fact that there is nothing wrong in writing bad things about a company if those things are true.

Used Homewiz for bathroom vent install. Honestly, I was not impressed by the quality of work. Left…read morea mess in my attic and basement. Seems like a hit or miss with this company (see photos for details). If you are skeptical Google H.O. Services in Belmont. This company looks like the same owner and similar business practices just rebranded. Again maybe you get lucky, but ask yourself if it's worth the chance... Update: Since posting my review on google, someone representing the company has barraged me and my family with calls accusing us of slander and threatening to slander us if we didn't delete the review. If someone from the company is reading this, if you continue to call and threaten us we will make this a legal matter.

Farshid and his team are top notch, professional, and know exactly how to fix your HVAC issues. We…read morehad a major issue of lack of ventilation in a new home since it's energy efficient (aka air tight), and we had high C02 levels in our basement where our bedrooms are located. We had several HVAC companies come out to diagnose the issue, but only Farshid was able to solve the issue with an easy and inexpensive solution. I highly recommend Farshid and his team for any HVAC needs!

Called them after discovering we had heat issues on the coldest day of the year. Afraid that they'd…read morebe too busy to come that day, they ended up sending someone within 2 hours. Josh helped assess our situation, adjusted our burner that was operating at a higher level than where it needed to be, and gave us tips to avoid in the future. Tech came back the next day went above and beyond and helped avoid a major issue while also trying to keep our cost low. We were very impressed with their professionalism, helpfulness and dedication in a line of work where it can be very easy to get the opposite. Will be using them from now on!

Josh and Brandon provided excellent professional service to us…read more Brandon tuned our heater system for the winter. Brandon also installed our new Ecobee thermostats. Thank you both for your efficient and excellent service.

I had an extensive job done with mini split installations…read more 6 interior units, 2 exterior, and all the accessories. From beginning to end, every member I spoke to was helpful, friendly, professional, and almost enthusiastic to facilitate and explain. I could not have been happier with the experience, and end result.

Ryan and his team are great! I can't recommend them enough. They are professional, on time,…read moreresponsive, and knowledgeable.