Called about a broiler repair for my Thermador oven - they said they'd order the part and call me when it came in (expected within 1-2 days). When I hadn't heard from them in a week, I called back - "oh yeah, the part came in last week, we'll schedule you for next Tuesday. We'll call you on Monday to let you know roughly when we'll be there." No call on Monday - should have been a warning, but I thought hey, maybe they'll just call first thing Tuesday. Now it's Tuesday afternoon - no one has called, no one has showed up, and AA's phone number just goes straight to a voicemail recording, where I left a message no one has answered. So if anyone at AA even reads this - keep the part, and don't bother showing up. I've booked service directly with Thermador; I'd rather wait longer for the repair and have reliable communication than deal with a shop that doesn't show up, won't answer the phone, and won't call me back. read more

We have a built-in Thermador refrigerator that recently ceased cooling. I called several appliance repair shops in the DC metro region. Some didn't return messages. Others said they didn't work on Thermador appliances. I checked the list of Thermador-authorized repair shops and contacted AA Appliance Repair. The repair tech, Bruce, came out the next day and did a quick check, diagnosed the problem as a malfunctioning inverter, ordered the part and returned two days later to complete the repair at a reasonable price. The fridge is working great. Bruce was a true pro and very personable. He even checked on an item I asked about that was unrelated to the original call. He went above and beyond. read more

Our technician, Nate, was great. He was very knowledgeable with fixing our Bosch appliance. I went with AA as they were able to service my area and are Bosch certified. Not everyone I called before AA serviced the area or could fix Bosch appliances. I scheduled my call, Nate arrived on the scheduled date, and replaced the fuses in the appliance. I thought it would take awhile but he was done within the hour. I would use them again and I had to put up a review for those who need to get a Bosch appliance fixed. read more

They were professional. quick. and courteous. Resolved problem on first trip. We definitely will use them again for any appliance issue.

Really the worst. Lady who answers the phone is extremely unhelpful. Seems they don't want the business. read more

Update: Hired a different company after AA couldn't and refused to fix my washing machine and it was finally fixed properly!! I am so disgusted by not only how they treated me but also that they never fixed an ongoing issue with the washer and chose to ignore it. Shameful! Happy to have found a good and reliable service provider finally! read more

I'm shocked by the lower scores - as I've had an incredible experience with AA Appliance for the last 9 years. Each time they've come out they've been able to identify the problem/solution and work with me to identify my goals re: repair vs. replacement. They've helped answer questions over the phone and have always done good work. Receipts are still handwritten and a real person picks up the phone. We just had them out this week to help with a few different Bosch appliances and I'm so grateful to have them nearby read more

Unprofessional company with rude staff. Appliance dealer gave me this number as an authorized Miele repair service that covers the Washington METRO AREA. AA Appliance Repair Inc refused to schedule an appointment to service my $2000 Miele washing machine because I live in Prince George's County. I guess they are afraid of black people. read more

The tech, Tyler, was sweet and helpful and did a great job fixing my appliance but the person answering the phones is beyond rude and the office is incredibly disorganized. I've been trying to get a replacement receipt for my taxes for two months and they keep promising to email it to me and so far, they haven't. read more

The most unprofessional experience in the DMV. Multiple no-show appointments and appalling customer service. They are an embarrassment to the quality brands they claim to service. Never again! read more

I have been waiting for more than two (2) months to receive a basic, obligatory receipt for work completed in my home by AA Appliances. An AA Appliance Repair technician came to my home at Dupont Circle to replace the digital board on my kitchen's range. Upon completion of the job, the technician did not leave any sort of receipt with my tenant. Instead, the technician informed my tenant that the receipt for repair and confirmation of my payment would be mailed to me at my home address in Los Angeles, California. I followed up with your office, confirmed my California address and was informed that the receipt would be mailed to me. This occurred over two months ago, and I have yet to receive said receipt. I have called AA Appliance Repair on at least two occasions to check on the progress of having the receipt mailed to me. Each time, I was informed by the lady who answered the phone that the receipt would be mailed. Utterly frustrated, I called AA Appliance Repair office again this morning to request the receipt. This time, the same lady informed me that she was underpaid and that the office was both a mess and understaffed. When I informed her that two (2) months is more than adequate time for AA Appliances to provide my receipt to me, she abruptly hung up the phone on me. Her lack of professionalism and a blatant disregard for my rights as a customer are only matched by AA Appliance Repair's inability to complete a basic business transaction. read more

Very impressed with the professionalism. Even though it was during the busy Thanksgiving period I was able to quickly get an appointment. Tyler came out , diagnosed the problem with my dishwasher We had to order a part because I have an older machine and in less than a week when he got the part Tyler called to schedule the installation for the next day. Very happy customer read more

I had a great experience with this business, zero complaints. The person I spoke with on the phone was helpful. The technician showed up as scheduled. He was friendly, quick, knowledgeable and more than willing to answer all of my questions. read more

$255 to replace 2 plastic spacers between the handle and the door on my dishwasher. No estimate provided. The parts couldn't have been more than $10. Charged $95 "service charge" to drive to my house (8 miles), then $151 for a "job rate" which includes parts and labor. Their labor rate was $90 an hour according to the tech. Tech was here 15 minutes. I called their office as soon as the tech left and talked to a guy who offered me a 10% discount after being on hold (called the tech I'm sure). I told him I'd pay the $25 and post a few reviews instead. Wow. Do not use, unless you want to get ripped off when they hand you the invoice. read more

I called over the weekend and left a message because our dishwasher was broken. Received a call on Monday. It was difficult to hear so I didn't catch the name of the lady I spoke with but we scheduled a time for Wednesday afternoon. She told me that I would be called wednesday morning with a time frame for wednesday afternoon and then the technician would call when he was on his way. I took wednesday afternoon off from work to wait for the technician but by 11am I had not received a call. I called and spoke to the same woman whom I had spoken to on Monday and her response was "there's no one who is going to be out there today" and then she tried to reschedule for another day. I was irritated that I wasn't informed and while she tried to offer me other times later that week, none of those worked for me. I told her that I was annoyed that no one had the courtesy to call and let me know they weren't coming that afternoon and that i will have to reschedule with another company as their times weren't convenient and she HUNG UP the phone. I didn't expect some extreme apology and I do understand that if a special trip has to be made service providers would like to schedule other appointments nearby, but what I don't understand is why they couldn't call me on Tuesday and suggest other times. Or call me as they said they would on Wednesday morning. And then to hang up is just rude. I wasn't angry or yelling. I definitely was annoyed because I had scheduled time off from work and the company had no respect for my time or just basic courtesy. read more

Was referred by Thermador as an "authorized service provider." They were the only ones who could come on the same day -- actually came within hours. Within seconds polite, young technician identified the issue with my new dishwasher. A mounting screw had become loose which prevented the door from closing properly. The threads were striped so he did a "work around" that fixed the problem. I was very pleased. So for response time, the tech's confirmation phone call, accurate arrival time and the fix (plus all the additional information I found out by talking to the tech) I rate them five stars. read more