Technician gave misdiagnosis for fridge repair. Tech did not perform any work, just looked at the fridge and said to buy a new part, but since that part didn't exist, they recommended buying a new fridge. The misdiagnosis would have cost us thousands to purchase a new fridge. The fridge started working a week later. We didn't need that part, nor did we need a new fridge. We asked for our money back due to this, and Cate agreed to the refund. Earlier in the conversation she said response time was delayed due to a medical issue. Knowing this, the second attempt I made sure to give her plenty of time to figure it out. I gave her 1.5 months to respond. Clearly, the business wasn't 'out of the office' for 1.5 months, so it was just a way to try to avoid responsibility. Dishonest company. read more

Dryer belt broke on our Electrolux Dryer. Appliance under extended warranty program with Electrolux. Contacted Electrolux and they scheduled call with AAA. Got an email from AAA confirming appointment and that the repair would be covered by the program. Cisco (our technician) arrived on time. Cisco was very polite and friendly. Repair was completed quickly and care was taken while doing the repair. Cleanup was perfect. Cisco did a great job! read more

We had a problem with our LG refrigerator and called AAA service center. Our service tech, Rob, was excellent! He was knowledgeable, polite, and efficient. He quickly diagnosed and then fixed the problem. He explained everything so we could understand what caused the problem. My wife and I both agreed that this was probably the best experience we ever had with an appliance repair. Rob was nothing short of exceptional! I would recommend AAA to anyone who wants the best service experience they will ever see. Fred Gruber Streamwood Il read more

Iasaac, was on time, friendly and answered all my questions about our washer. This company is extremely helpful and most importantly honest. They charge a consultation fee (good for 30 days) which applies to any repairs and parts should you move forward with their services. read more

Steve was here this morning and called ahead to lmk his estimated time of arrival. He is a very polite man who thoroughly explained everything he did and his recommendation going forward. The staff when scheduling appt was efficient and accommodating. However, the Day b4 appt I received texts with "appt window" which was different than I agreed to so I did have to alter my work schedule & find a sub in order to be home at the new time slot. That got a bit sticky as it was a last minute call for a sub. All in all I would call AAA again if needed. Steve was terrific. read more

Called this company out because you call an Specislist when you require a repair. The tech came out, charged us $460.00 for a part and labor. Told us to run Refresh through the washing machine. Had he looked a step further he would have seen the actual problem and known the drum was completely corroded. The machine needed to be completely replaced. I called the office several times. Sent several emails. The ladies name is Jennifer. She was extremely rude. She stated the manager would call back. She never did. She also stated she needed to talk to the tech but he was in the hospital so she would get back to me. She never did. On top of a $460 bill I needed to purchase a brand new washing machine! Horrible customer service. Company does not stand behind their work or the statement of 12 month warranty. Extremely disappointed & feel taken advantage of read more

I called AAA to get a quote for our oven that wasn't heating up and they told me it would cost $180 to come out and check our oven. They said that fee would go toward any repair we made, which seemed pretty standard. When someone came out, he knew immediately what was wrong, and quoted me $435 for the repair. $75 for parts and $360 for labor. I asked him why not $180 like I was quoted and his explanation honestly made no sense, but I felt like I was stuck. He fixed it in under half an hour and it cost $435. I feel like I was totally scammed with the price. Just be aware if you call them. Really disappointed. read more

Washer had a code of e20. I called AAA and explained the situation. They led me to believe it would be a straight forward job and the 150 would go towards the repair. The technician came and complained about parking in the city. Then proceeded, without opening anything, to quote for 450 dollars to "drain" the washer. This did not include any parts or labor for repairs. I told him the code and knew what was wrong and he still proceeded to tell me that's the price. When I said no thanks he quoted tue 150 for diagnosis. He didn't diagnosis anything. Didn't even touch the machine. I told him what was wrong. Terrible customer service. Don't use them please read more

Made the mistake of calling this company to repair an over-the-range microwave. I specifically gave them the model number and described the problem. They charged me $150.00 to come out and tell me what I already knew, but they didn't have the part to fix it. They quoted me another $136 to come out and fix it, but when the guy arrived, the part he had STILL didn't work. Two weeks later, they were supposed to come out and admitted they could not get the part. When I asked them to refund the $150 that I had spent so far for absolutely no results, they said no, that was a diagnostic fee (which, again, wasn't needed, I TOLD them what the problem was.) Then after all of that, they suggested I go to another dealer that specifically handled that product... except after calling them, they don't (At least they were merely rude on the phone, they didn't charge me any money to be rude on the phone, which is okay.) read more

AAA Is top notch and professional. Pete our service guy was very knowledgeable! We will for sure use them in the future!!! Thank you for fixing our Maytag washer. read more

David did an amazing job Did quality work in a professional manner we would recommend AAA to anyone who needs appliance repair. Reasonably priced read more

Wasted a whole day waiting on service tech whom never showed. Then they gave me $25 credit for service, still charged a $100 and have same issue water not draining properly. 1 year old dual front and small top load Samung Washer. The tech watching you tube videos trying to solve problem, and you would think maybe send me a different tech than the no show guy. No not AAA send same incompetent service tech whom had to pay just to get him to leave. The only thing worse than the Samsung washer was AAA Repair. Tried to get him to watch cycle and told me did not have the time even though I paid for service. Save yourself and get service elsewhere. read more

They were horrible The repair person was not knowledgeable about the washer that needed to be fixed. Was a horrible experience all the way through. I told ge appliances to not use there service for me again read more

This company is excellent. They call before the service to confirm you are home. The two guys that came out to my house on different occasions was wearing their mask. They were very polite and help me understand what was wrong with my appliances. I felt save while their were at my house. I highly recommend them. Today I met Dave & he was very polite and professional. read more

Fast scheduling and even better service! I called and they were able to get me in within a few days. The tech that showed up was very nice and personable. read more

Dave and Christian were the AAA service men that took care of our washer. We recently bought that started making strange sounds. AAA (Dave and Christian) came to our house as promised and ended up replacing the motor. They were profession, courteous and took the time to explain the issue with the washer. Thank you Dave and Christian. I will recommend AAA to anyone looking for a great appliance repair service. read more

AAA Appliance Repair was timely, professional, and knowledgeable. They will definitely be our go to for all appliance repairs. They also have an A+ review from BBB. Very pleased. read more

We called AAA to come and service our dishwasher. We are very pleased with the overall service they provided. The office staff was very helpful in scheduling and talking us through the whole process of billing because our unit was partially under warranty from the manufacture. Also our service tech Adam was very friendly worked efficiently. He gave us clear details regarding how to access our warranty coverage. He did the repair job quickly and correctly. read more

Prompt, effective service that integrated seamlessly with my home warranty plan when I had a dishwasher problem requiring two visits because of the need for intervening plumbing work. David provided excellent professional service. read more

We called for our broken dryer and received a quick appointment. The repair person, Braydon called to let us know when he was coming. He was courteous, and explained the problem with ease. Ordered the part, came back to install it and now it works like a charm. I would definitely call them back again for future repairs. read more

I had a great service experience with this company. After making an appointment a few weeks out, they called and offered to come fix my oven a week early - the day before Thanksgiving! What a treat. The technician, Chris, arrived on time and was respectful of the COVID protocols. He was friendly and professional, timely with his work, and cleaned up afterwards. With every review, the company also donates to a charity that rotates throughout the year. Highly recommend!! read more

Buyer Beware!! Do not hire this company! I scheduled them to come out to repair a washer and dryer. They came out....charged over $200, and later that evening the units were still not functioning. I had to hire another company to come out and fix the problem a few days later (at half the price). After providing proof of that action, they offered $60 refund and credit towards more overpriced services. This is a company that does not stand behind their work....do not make the mistake I did read more

Very dependable, went out of their way to fix my ice maker. And reasonable. I'd recommend them in a heart beat. Thank you

We called AAA to fix our refrigerator. We told the technician that the ice maker was leaking or something to do with the water valve there. He told us yes we either need to get a new part for the ice maker or water valve. He said he wasn't sure which one it actually was and would have to come back to properly evaluate and that he didn't have the parts to fix then and there. Ok that's understandable. But then he asked us for our credit card to charge us $135 for their fee to diagnose the problem. What was actually diagnosed when we told him that much and he said he wasn't sure? read more

The service tech & customer service team are efficient & kept me updated on a back order part. When part came in the service tech came within the allocated time frame. The work was done in a professional manner. I highly recommend this business. read more

Do yourself a favor and don't use these guys. They over-promise and under deliver. Why? 1. Both times we've used them they had few parts in stock and trying to schedule a time to get a technician back was hell. Even with a "fancy" call center service. 2. Both times we never got a picture of the technician that would be coming out like we were supposed to. 3. Both times they were late. 4. One visit was under my home warranty and the technician's explanation made warranty coverage unavailable, even after I received approval from a supervisor at the warranty company to proceed with the repair. 5. Multiple requests for a call back from a technician were never returned. Horrible customer service and experience! read more

I was looking for their office/ shop/ store everywhere however the gps took me to some privet house in the middle of nowhere ... I was calling so many time unfortunately nobody never pick up the phone or call back later.... No recommended read more

I called AAA for an oven issue as well as a washer/dryer issue. Ivan came to assess the problem, and then he came back to fix the problem. He was really knowledgable and efficient each time! As a new homeowner, I also really appreciate that he was willing to educate me about my appliances and the repairs that he was doing. Ivan also gave me some great advice on how to approach buying and installing new appliances when I needed a new washer/dryer. He was willing to answer ALL of my questions to make sure that I felt comfortable with my appliances! Each time that I talked to someone at AAA they were willing to work around my schedule and work with me to make sure that I got the repairs needed. Thank you!!! read more

Had to wait two weeks for service call, but Terry came and figured out the problem very quickly. Plus, he is extremely personable! He called back in about a day and a half with the cost of the part and was happy to advise on fixing vs. replacing the dishwasher (Miele 2008). So the repair is not yet done, as we are waiting for part to come in, but so far, so good. I plan on calling AAA from now on with any repairs--they even have someone who works on "antique" appliances. Good to know! read more

In the last 6 months my warranty company has had 4 different companies (6 different technicians) out to repair my Samsung ice maker. Have had 2 new ice makers installed, a new fan, a new motor and a bunch of other little pieces. Warranty company sent out Adam with AAA Appliances. He went through every single step and diagnosed the problem. Was able to fix the problem and it works WONDERFULLY!! He was so polite and extremely knowledgeable. Hands down my recommend. read more

My experience was not great. Office personal would not help you if you have a home warranty. Once they found out I had a home warranty they took my money and wouldn't call them to get the part approved. Would not recommend this company. Poor customer service. read more

Dave was really friendly and professional! He was at my house 4x for both my refrigerator and dishwasher and was always great, respectful and kind. He knew the appliances well and showed me some features on both that I was not aware of since I just moved into my home and inherited the appliances. The company called and texted reminders the day before my service, the morning of, and when Dave was on his way. I would highly recommend them. This is actually my first review on Yelp and I felt compelled to share my experience since they were really great to work with. read more

Our home warranty company assigned our Samsung ice maker repair to AAA Appliance Service Center and I'm so glad they did. Our technician, Dave, was punctual, professional, friendly (took the time to explain things to me when he certainly didn't have to), and clearly knew exactly what he was doing. He wore a mask the entire time as a Covid precaution and shoe booties as well. I would highly recommend this company and Dave in particular! read more

Had a home warranty that covered some maintenance that AAA came out to service. They did a great job. Communication was good about when they would be here and times. Told me exactly what I as needed and was easy to deal with. David came out and fixed the appliance in no time. read more

These guys are unreliable and poorly communicate. We had a refrigerator which they evaluated. We called them several times after their technician came out to diagnose the problem. They would not communicative effectively. It took them 2 weeks to acknowledge and could not get the part in to fix the problem. They took advance payment and never fixed the problem. Please do not use them for any services. read more

AAA Appliance Service Center is wonderful. They are polite and have a great response time. I have had multiple problems with my dryer and they have continually worked to solve the problem. Today Rick V. came out and the problem was easily solved and they didn't even charge me. He was polite and professional. The best part is the company supplies you with a picture of the service technician who will be coming. I highly recommend them. read more

I'm using AAA for the second time in the past six months. First it was my dishwasher and now the ice maker. Great job on the dishwasher but it was expensive. I expect they will do a similar great job on my ice maker. The technicians are very cordial and respectful of my home and the email with the tech's photo is a nice safety feature. My only complaint is the six hour window for waiting on the appointment. That's worst than the cable companies and if I found a dependable competitor with better scheduling, I would likely take my business there. It's fine when they come at the front end of the window, not so much when it's at the end. The appointment email says a four hour window but the phone call you get from the office clearly says six hours so I was warned in advance. read more