Last week I logged on to the AAA website and made a three-day reservation in the Berkeley, CA area for my son's graduation in May. This weekend my wife reviewed the reservation and unfortunately, I made a mistake and made the reservation as "non-refundable". I would never have made this reservation knowing it was non-refundable. So this morning (Monday) I contacted AAA on the phone and they, in turn, forwarded me to Priceline. Evidently, Priceline is the service they use to book hotels. I was passed around 3 or 4 times to people within Priceline and in the end, after being on the phone for 46 minutes, none of them could help me. I told them I would NEVER use Priceline ever again! Then I called AAA back and explained again what happened. The very nice lady placed me on hold for about 4 minutes and when she returned she repeated everything the previous 6-7 people told me. "Because of the contractual agreement they have with the hotel, they cannot do anything for me." I guess 45 years of devotion to AAA did nothing to help my mistake. These companies tell you over and over they are here for you and you are their number one concern, yadda, yadda, yadda. Well, no more. I will NEVER use AAA for me or my families travel needs. I know a very good and responsible local agent who I should have gone through in the first place, who I will be going to from now on for ALL my travel needs! It blows me away that AAA could or would not budge and attept to assist me with the mistatke I made. read more

I've been a member of AAA since I was in high school. Let's just say HS was awhile ago now. Occasionally I used their services and they've always been fantastic to get a tow m, get my keys locked in the car, or simply the discounted hotel rates. Most recently went in to use their DMV services. Anything is better than going to the DMV, a nightmare. It was a Saturday and yes it was busy but the line moved. I didn't meet anyone that was less than kind and professional. It was quick and I left the place with a smile. This AAA thing is a great deal. read more

Went to get registration renewed on a Friday morning around 9 AM and there was no waiting. They quickly walked me in and assigned an agent. She was fast courteous and made the whole process a dream. I will never go to DMV again to get my registration tags. ***For payment they only take cash or check*** read more

All the employees here are very kind and patient. Parking is plentiful, and no appointment necessary. Don't expect to wait over 10 minutes on a weekday. I paid for my car registration and didn't even wait 2 minutes go get everything I needed. No need to wait for anything to be delivered. I also purchased discounted movie tickets. They're about 40% off. Much more pleasant than the DMV! read more

AAA - Discounted movie tickets - Travel Services Near Me - Burbank, California

I have been going to the auto club in burbank for years and they never have let me down , customer service is awesome, parking great, and great deals on membership services! read more

Amazing, amazing! This AAA, and especially the super friendly and helpful Eric who works there, has helped me in so many ways over the years. First, this Burbank branch offers DMV services, and has helped troubleshoot, demystify, and humanize several bureaucratic and confusing DMV processes for me, such as address change issues, missing car registration renewal stickers, and the handling of car transfers. And, as a AAA premiere member, I was able to get four documents notarized this week, for free! No lines, as notary public service was by appointment only due to COVID. Eric is a gem and godsend. Highly recommend him and AAA Burbank! read more

The most rude office I have ever unfortunately encountered. And no management on duty so no one is held accountable for poor treatment. If you call them, be prepared to be on the phone for an eternity listening to all the options in their electronic phone system and then to be transferred around when a human actually answers because the staff is too incompetent to assist with the simplest of questions, so they'll keep transferring you back to a "virtual assistant" or the main menu. I've never had such a terrible experience as a member of anything... I was even barked at and then hung up on by a woman with such a bad attitude. All I wanted was for someone to look up my member number to confirm the type of plan I had. No one could pull off this magic trick. Am I the one crazy here?! Sucks because I just signed up for service and was treated like garbage. Based on other reviewers, seems like this is more common than not. For whatever reason this woman is so disgruntled and unhappy at her job, it's no reason to take her unhappiness out on paying members. Scream in your car or something like the rest of us. And hey- if management is reading this, your employees are causing you to lose business and complaints are going into corporate. The world is shitty enough right now as it is. This kind of treatment is the last thing we need. Do us a favor and be kind, patient, and good at your job. read more

AWFUL CUSTOMER SERVICE!!! Over one year ago, I asked a AAA employee if I could add my fiancé to my automobile insurance policy and I also relayed that we have the same address. I was told I could only do that, if we are married. Therefore, my fiancé kept paying for her own policy with Esurance while I paid for coverage of my two vehicles. One year later, I found out from another AAA employee that I absolutely COULD HAVE added my fiancé and that the employee should have told me exactly that. For no reason, she spent approximately $1,000 FOR NO REASON! I insisted that something be done for being misinformed and told them to locate the recorded phone calls from my number since THEY RECORD THEIR CALLS. Greg Manley said they could not find any proof that the phone call(s) actually took place...how convenient! I even provided DATES and TIMES of when I called AAA. I then asked for his boss, Shane Carlson who said they don't keep recordings for over 90 days (how convenient again). I asked for reimbursement. They refused. I then asked for the premium for this year's policy to be comped...they refused again. It gets better. Both of my vehicles are over 20 years old. I decided to add comp and collision to my policy (last year), which another insurance company told me is "worthless because if an accident occurs, you will only get 'actual cash value' for the vehicle (ACV)." I asked why a AAA employee did not recommend that I do not add comp and collision to my policy since my cars are older? Shane Carlson's response was, "It's not our place to make recommendations"... ARE YOU KIDDING ME??? This cost me an additional $436 dollars which, AGAIN, did not need to be spent. They could be doing the right thing here, but they won't. For over 50 years, my family has spent THOUSANDS and THOUSANDS of dollars with AAA and this is how they treat long time customers!!! PATHETIC!!! Furthermore, the following people should be recognized for doing absolutely NOTHING for me! ... GREGORY MANLEY, SHANE CARLSON and from the 'executive office', RICHARD LEYNES ... all are a complete embarrassment and a complete waste of your time!!! Progressive now has my business, thanks to these three jackasses along with the other negligent AAA associates!!! If this affected their household, I'm sure the outcome here would have been different. read more

When my Mini Cooper was rear ended, after everything was settled, I thought of the drag it is to go through that, as we need our cars in LA, obviously. While cars are necessary transportation tools, my Mini is an extension of my personality and lifestyle, so I took care of the damage right away to have it run well and remain lovely-- Here's where TripleA, Network and Midway come in. To restore my Mini, my TripleA insurance adjuster Stacey Miller made the whole process so easy for me, starting by waving the deductible, which was more than a big help (not my fault accident) and we agreed on Network, a great body shop to match with great people in it. My car looks and feels like new --new bumper and essential alignment parts plus color matching. If you're in North Hollywood, look for Tina and Renee -- like family. From the BMW/Mini Cooper team, Jonathan is a gift to anyone who has been through the trauma of an accident -- great guy. Midway is great people with Veronica. While having a fender bender can be a pain, I'm thankful that I live in a world where people are simply put GOOD and helpful! Thanks so much, Stacey, Jonathan, Tina and Renee. read more

Fast Service. Large parking lot. Friendly employees. If you're thinking of purchasing a metroeexpresslanes.net transponder from AAA to save $8.00, well mine is not working! I have 2 different membership account #'s bec the AAA has recently upgraded. I went back in for a 2nd trip to this location to ask regarding the error code of "invalid referral" when I attempt to activate well, they were as clueless about this as I was. So I paid for a transponder that is looking pretty on my dining table. :) I should have stuck with Thetollroads.com for my transponder needs. sigh. It's alright, I love driving in bumper to bumper traffic anyways. For the last 2 days I've been trying to contact metroexpresslanes.net on the phone. long hold times. I finally ended up going to El Monte Metro Station and found the office handling metroexpresslanes transponders. I had to fill out an application and they had my transponder operating the same day. Fast and Friendly. read more

I come hear for all my dmv issues. Pretty quick. People are courteous. In & out before you know it. What else can you ask for. Love this location on Burbank. read more

Can i just say... thank you Nathalie!!! This agent went above and beyond for my hubby and I! I can't believe she actually saved us money on out car insurance! read more

Worst home insurence quote ever. I walked in to AAA and request home insurence quote. Jonathan Piric help and grid me. While we were talking about home insurence he told me my auto policy is wrong. He told me the im over 25 years of age and i have to have separate policy. I told him that one of his co-worker that currently working set up this policy 3 years ago which i was 27 at the time and i renewed these policy twice and no body told me that it setup wrong. He told me dnt worry it wont be too high if you separate it from your parent. Remember im here for quote of new home im purchasing. His whole focus is on correcting my Auto policy you know why because he will initiate new policy to get commission. I told him its been wrong for past 3 years and i dnt care i can deal with it for next 20 days till my escrew closes then i will change everything for all new policy. He told me dnt worry it wont be much of difference he run my auto policy for separate quote it came out 400 more expensive. Are you kidding me!!!! Smart Ass Never ever go to that office again. And remember Jonathan Piric is damn. At the end he gave me some stupid quote for my home and said bye. read more

Forget the DMV, this where you should come to avoid the long wait. My wife and I have been a member for years and can't complain. We have our cars insured with AAA as well so we know we are in good hands. I think we planned a family vacation through AAA as well. read more

A MUST DO! Most people think of AAA is good when your car gets stuck. So you buy the card & they give you a Free jump. Well that's true but they are so much more. I use my card all the time. They have Discount movie tickets, discounts to Universal Studios & so many other places too. When I need a hotel or travel they've always had great rates that you couldn't get on your own. They also have discounts on trips & insurance too. Last year I bought a new car. I was excited about the new car but not about the process of dealing with salespeople a manager & haggling back and forth. I think I'd rather go to the dentist & have a root canal with no novocaine than go through that nightmare. I want a Great Deal with No Drama. Well I bought my car through AAA. They are nationwide so they have tons of members & a lot of clout. They have a special piggy back program with many car dealerships. You tell them the car you want go to a select dealership and they have a special AAA price waiting for you NO HAGGLING. You'll get a Great Deal. All the pain of buying a new car has been taken away. You only negotiate on your Trade In. The process is quick and easy. I would do it again in a heartbeat. It's definitely worth the annual fee. They offer so many discounts on so many things. It pays for itself threefold. I just used is for $3 off the Grammy Museum. Multiple offices in many cities or go online or get their App on your phone like I do. I always do all my business online or on the phone with AAA. This particular location shares a huge office with the DMV. Live Like a King on a Limited Budget! read more

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I've been attempting to get reimbursed for a service that took 12 hours and was ultimately towed by a non-AAA company. The person responsible hasn't called me back and everyone else just passes the buck. I'm one-staring all of the local offices for that reason... read more

i went on a Saturday afternoon in February, and it was pretty packed, but they got to me fairly fast. The staff was accommodating and friendly. I opened a new account (transferred from my parents) and they even did a quick breakdown of how much their insurance can beat my current plan. All in all, very nice and efficient people. and a fairly great service (towing wise). read more

AAA is awful. It took over two months to get my apartment complex listed on the renters insurance policy, and once they finally added the complex, they took my boyfriend (who lives with me) off of the policy and reverted it back to my old address (???). It took another 2 weeks to get the policy corrected. When you cancel your policy for a lower quote with another insurance company, they charge you for cancelling, don't refund you for the amount not used, and tell you they could have given you a lower quote had you waited for renewal and gotten discounts (which you can check if you qualify for online - I didn't). There's not an online/email confirmation of cancellation - only mail. Also, when you call to cancel your policy/membership, they transfer you to (in my case) 3 different people. The online portal is not user friendly at all. The only place you can access a copy of your policy is via mail or the original email they send you when you start the policy. Customer service has limited hours, which is zero help if you have a full time job and can't wait on hold for 20 minutes just to be hung up on, and then wait another 20 minutes to get ahold of another rep. 10/10 would not recommend. read more

This place just had me frustrated the minute I walked in super packed took long to actually call me just for some movie tickets glendales place is better I believe read more

Vanessa was very helpful with honeymoon trip planning. My fiancé is actually in charge of the honeymoon but I needed some information to help get him started. Vanessa took her time and offered a wealth of information to share with my fiancé. read more

This location is so amazing. I've been here a few times within the last 2 years and they have gotten me in and out within a few mins. I really only use their DMV services but they are quick. The associates are friendly and helpful. They have a huge parking lot with plenty of parking and the even have charging stations for electric cars. read more

I've been a AAA member damn near all my driving life but since I moved to So-cal I had to change to Southern California AAA. I didn't know there was a difference but there is and I'm not going to explain it to you. But any who, Richard is my go-to man. He's set me up on car insurance, roadside assistance and renters insurance. When having to insure a new car and all the other stuff, it can get tedious but Richard makes the process entertaining all the while. I've just came back a few weeks ago to insure another car of mine and I can't complain. I called Richard that morning and told him my situation and he told me to stop by before 5 and he would take care of me. I did just that and he took care of me! 5 stars to him and the easy process! Sidenote: I've came here in the past and took passport pictures for $10 maybe? I know it wasn't much but process was also easy. read more

I have the AAA card just in case of needing Roadside Service. Which I haven't needed in over 15 years. But, just in case. But beyond Roadside Service there is NO real customer service. There used to be but after my experience today I would have to say it has disappeared. It's seems that in Burbank they have replaced their employees with disgruntled ex DMV employees. Hopefully, there will be a better experience at another AAA location. read more

On 06/02/2023, my husband and I were visiting Burbank when we needed a notary to notarize some paperwork for a real estate transaction and found AAA offers notary services. We are AAA members and we have been to AAA offices in a number of different states and have always gotten good service with friendly and helpful people. So, we thought we would go to the AAA office on Alameda as it was close to our hotel. We put in our name and waited about 30 mins and were finally called up to the counter. We showed the paperwork to the notary working there and explained in addition to having the paperwork notarized the paperwork needed to have someone other than the notary to witness about 2 or 3 of the pages. The AAA notary looked thru the paperwork and said no one in his office could help be the witness. He actually laughed and suggested we go out on the street and offer someone $20 to be the witness. We realized after we went to another notary service nearby that he probably did not want to do it as it was a large document and took about 1 hour to get the whole document notarized. I would not recommend this AAA office, especially for notary services. read more

The staff at this location are rude and not at all helpful. I checked in at the front, waited in line, only to be told once I go up to the window that they can't find my account. I had forgot to bring my card with me and even though they had my membership number it "wasn't enough for them to locate." Instead of doing anything to help me, they told me to call AAA customer support or go get my card. So I drove all the way home to get my card and upon returning they re-checked me in (with the same number I told them verbally) and told me I would have to re-wait in the line. Really? Making a customer leave to get a card and telling them to wait all over again? Would have been better to go to the DMV.. read more

Clean, modern and not too crowded (yet). I can do my business and get in and out in usually less than ten minutes. Decent size parking lot as well. This is the only AAA office in town which I will visit. read more

I will definitely come back here when I have some easy DMV needs, like registration fees and what not. I waked in the other day and I wasn't sure if I'd made the right decision in coming here because this center is so much larger than the one that is in Glendale. I thought that there might be a lot more customers there who might have more difficult transactions than I did. I just wasn't sure what I was getting myself into. Anyway, I was pleasantly surprised. I walked in, two seconds later I'd been checked in and directed to the DMV line. In another 30-40 seconds, I was being helped. I was there to present an application for a permanent DP placard for my lil one. I was in and wham bam thank you ma'am, I was done. I left easily with my placard and went on with the rest of my day. Seriously, it was SO easy! I think I might come back to this location over the Glendale one. This location might be a tad farther from home but it was easier to get things done. I think it'd be worth it. read more

This review is for Jonathan PIRIC Hands down the best Auto Insurance and overall best experience. I came from access insurance and bc I needed to get my insurance asap I didnt bother to feel cheated from the horrible agent. Here at AAA, Mr. Piric at 818-562-8846 took the time to explain all my coverages and was very helpful. Now I know what Im paying for. Yes, there is also DMV services in this location, minus the 2 hr DMV lines! DMV at AAA in and out in 30 minutes, AMAZING! There is a large parking lot, thank God! read more

We just went to this location and were "assisted" by Tyrice. No only were we insulted by him but he offered unsolicited legal advice. He's not a lawyer. We went in because they issued a refund check in my deceased grandma's name. We were seeking resolution. All we received was lecture about estate planning and how we should've been smart enough to have a trust with a power of attorney in place before her death. He claims most people have trusts and estates in place before death. Translation, it was my grandmother and my mom's fault for not being wealthy enough to hire an estate planning attorney and having the fore thought to predict that my grandma would die unexpectedly. Then he turned to my mom and told her to get a power of attorney... you know in case she dies, too. I am BEYOND UPSET at the elitism displayed and lack of concern that they now have a winfall because my mom has no way to access money that legally belongs to her as the nwxt of kin and doesn't belong to AAA. My mom has been a member for over 33 years! read more

I came in to do a title transfer on my car. They said come back whenever I could with a check for $900. I came back a week and a half later with the check once I was back in town and they added a new $100 fee. They never notified me that there would be a fee if I brought it in past 30 days of having purchased it. I would've done it immediately but once I satisfied the old lean on the car I had to wait for a duplicate title from State Farm and certificate of lean satisfied. They should've told me that there were time limits to get that check in. The short wait time here does not cover the incompetence. I'm sorely disappointed because I've never had a bad experience at AAA before this. read more

Oh wait a minute! I shouldn't share. One of those secrets you don't want to get out.

COMPLETE INEPTITUDE! Do not use this people they are the worst! Their DMV service sucks. I just received all my papers in the mail, bare in mind these were supposedly processed at this AAA location via DMV services. What a sham, total waste of time. They took my money $160 and failed to complete the task. People please avoid "Lia" this gal is ghetto and clearly does NOT know what she is doing. She was giving me attitude and was contradicting what I was told (by someone who knew their job) in prior visits. Long story short she and this place wasted my time. The commercials for AAA on t.v. are cute and a LIE. Whoever supervises these employes needs to be fired, I tried reaching out to a manager, I forget her name. She was on vacation, I left countless voicemail, no reply no effort to rectify the situation. These people are heartless. AVOID THEIR ROADSIDE SERVICE! AVOID THEIR INSURANCE! AVOID WALKING IN TO THIS BUILDING! AWFUL IN EVERY WAY! read more

My name is Ruby, and I'm an alcoholic. Oh wait, this isn't AA? Er, hum - wrong organization. I was very impressed with the Burbank AAA office. It was my first visit to this location and it happened to be Customer Appreciation Day. I was greeted with popcorn, cake and a bag of coupons at the door. I became a member because I didn't feel like dealing with the DMV to renew my car registration. And I'm glad I did. I was overwhelmed with friendly and fast customer service. I waited only 10 minutes which left me 40 minutes to spend my lunch break else where. I had to run to an ATM since DMV transactions require only cash or check. Also, with parking a hot commodity on the westside, I was happy to see this location had its own spacious parking lot. read more

Contacted Customer service and was assigned to man named Alex. Very proactive and excellent customer service. Contact with AA resulted in something positive. Kudos to Alex! read more

I'm writing this because i'm still angry. As a AAA member I love having my membership for towing and for when I occasionally lock myself out of my car but I do not recommend their auto insurance. I was side swiped by a car at the end of last year. I honestly don't feel at ease with the person that has been handled my claim. I feel that she cut me off while I spoke to her and the day after the accident occurred she asked me why I hadn't called the other person's insurance to make a statement. I wasn't aware I had to do that nor was I told by AAA when I initially filed the claim with them the day before. They told me to wait to hear from an agent. Then she said that she was going to call Geico with me to assist me and be there when I gave my statement to them. She didn't and then she told me she would call me back in a while because she wanted to call them first. This was at 10am. I waited and sent her an email at 1pm stating that she hadn't called back and asking if I should send her photos of the car. No one had even asked me about photos of the car. I waited and called her around 4:20pm and she said she was just responding to my email and that sure I could send her one or two photos of both of the cars that it didn't really matter. She said she had called Geico and that she wasn't able to reach the person in charge of the claim. She said she would call them later or tomorrow. If I hadn't emailed her I don't know if she would have even bothered to reach out to me. At around 2:50pm the next day I got a call from Geico and was asked to give a statement. I was told the other driver stated that I had attempted to cut him off and that it was my fault. She said that it was his word vs mine and that most likely we would both be responsible for handling our own damages since I didn't have a dash cam and since both of our passengers don't count as witnesses. I called AAA right after at 3pm. I hadn't heard from her all day. She tells me that she forgot to tell me that she had spoken with Geico and I would be getting a call from Geico sometime during the day to give a statement. I told her they already did and explained what happened. She informed me she had been told the other driver put me at fault for the incident and told me the same thing that the woman from Geico said, that it would be my word vs his and that it would most likley result in both of us having to deal with our own damages. I asked her about the photos and if there would be a car inspection to help my case and she said that you guys don't really do that, dismissively said she didn't even ask the other woman for an inspection and that I could have mentioned to Geico that I could have sent them photos. She finished by repeating her prediction of the how the claim would result and told me that If I wanted to I could take the other driver to a small claims court but sounded discouraging saying that it would take a lot of time. I honestly feel dismissed by this entire experience with AAA and the person assigned to help me. I understand that I don't have collision coverage but I was not at fault in this accident and I don't feel that AAA is even trying to look into my claim to help me prove that I am not lying. I feel that I'm left on my own because I don't have a dashcam or a witness that is not my passenger. I find it odd that the photos or a car inspection aren't even being considered since I have seen other car insurances prioritize that in their investigations. I feel that I was treated like this because I do not have collision so they do not care since they aren't getting extra money from me. I sent an email to the man who set up my insurance and of course he never replied to me. I even got a lawyer to take on my case against the other driver and was told later on that they wouldn't be able to help me because AAA wanted nothing to do with the case and were not willing to help them. What am I paying you for!!!!!!!!!!! I cannot wait to switch to a different insurance. You have made the last year so incredibly frustrating on top of everything else I have going on. I would have let it go but you didn't even try to help me so thank you for wasting my time and money. read more

Thank you for making this a pleasant experience! I've been there a couple of times now and people are always helpful and friendly. And FAST! I was dreading having to go but they made it so simple-- I was in and out. read more

There are many reasons I have AAA membership. One is that before my new baby, Zeus, arrived, I would run down my battery or lock my keys in the car on the regular. Ugh! Help me? But now that has been resolved and other benefits remain. The main reason being: I love being able to go to AAA on a Saturday instead of waiting in long DMV lines. People yell, complain, and freak out at the DMV. Many of the workers seem slow and have even sent me on a goose chase for forms. At AAA, most of the time, customers are polite and patient. Even more importantly, the staff are helpful, friendly and patient. Plus, at this location (probably all), they have helpful travel and insurance agents. Parking is easy at this location. Waiting chairs are comfy. Bring your phone in case you have to wait and write a YELP review while you wait? ;). Thanks for the suggestion Tim C! My only minus is that sometimes the wait can be a bit long (especially without an appointment), but it's still good service. read more

What's with the negative reviews? My experience: Saturday 11AM Smog certificate and tab registration in hand, I walked in fully expecting an hour+ wait. 11:15: I'm paid in full, new registration with address change and new tabs in hand, I walk out. Easy breezy. read more

AAA left me and my husband stranded in the middle of an icy road for over 10 hours. We got a flat tire on the way to a retreat that left prohibited the car from moving because of the conditions. They never showed and never called to see if we made it out alive. When I called to complain about the situation, they apathetically responded, "That's our protocol-we couldn't have done anything for you." During the emergency we thought they would send a truck for us, when the whole time they were twiddling their thumbs waiting for the snow to stop. We had to call them for updates, they didn't call us. Eventually a Sheriff came and helped push us off to the side of the road, and then back down the mountain where we could get our tire fixed. Best part is they NEVER apologized for anything. I told AAA in the future they should contact local authorities to help customers if they are unable to do anything, and the representative disrespectfully responded, "Yeah, yeah we'll make note of that." We were members for over 10 years and AAA showed their true colors, proving that they only care about numbers and not customer service. If you think you might need help in a dire situation, then I would look elsewhere for roadside assistance. read more

Hey Automobile Club of Southern California, a motorcycle has two wheels and weighs about 400 lbs. An RV has at least four wheels and is slightly bigger. Just FYi. Why you charge the same to tow either defies logic. Telling a member of 15 years who is stranded in nearly 100 degree weather that you changed the policy and now I have to pay $400 to tow my broken motorcycle, take or leave it, is aggravating. But what's absolutely maddening is that after two hours of back and forth, a friend with the same exact AAA membership is able to summon a free tow for the motorcycle using the AAA app. Wait, wait, there is more. What's completely surreal is that after all that, two more calls to membership and nearly an hour on the phone, not even your staff is aware of the new policy or can clearly explain what the policy is or why I couldn't get a tow with a call, but my friend could with the app. So bye bye. Can I get refund for the last 15 years? read more