Tired of waiting at DMV for hours? AAA is so much more civilized why subject yourself to DMV... read more

It has a large parking lot. It's one of the larger offices. It's bright & open. The staff are Friendly, knowledgeable, polite, professional & quick. read more

I have been a member since 2012, and I have never had any major issues with AAA until today. I lost the only key to my vehicle, I called about getting a replacement and was told AAA can't help, and I need to go to the dealership as the key needs to be reprogrammed (which I find out later was a lie). After talking with the dealership, they set me up with an appointment for 9 am the following day. This is where the fun begins. I called AAA at 7:45am in the morning for a tow, and they showed up very fast (which I was pleased with). I talked to the driver and he said I needed to call a locksmith because he can't get into the vehicle to put it in neutral (this would have been nice to know prior to calling for a tow, also dont all AAA drivers carry a slim jim and bag to open doors). So the driver left, and I called AAA back to send out a locksmith. After the locksmith showed up, he asked me why I was going to the dealership for a key, as he could do the same thing. I told him it's a little late as i already had an appointment and paid for the part through the delearship. He didn't say another word to me, unlocked my car, and drove off. I then called AAA back for a tow, which they then told me was going to be at 10:21am (it is now 9:00). So I called the dealership and informed them I would definitely be late and explained the situation (they were completely understanding). After the hour and a half was up, I received a message on my phone saying he was delayed to 10:40 am. After waiting till 11:15 am and no driver showing up, I called AAA back, and they re took all my information, as if it was a new call (even tho the tech asked if i was getting a new key made). I then received a new ETA of 12:18 pm. Which I waited for, and again it was delyed to 12:26 pm, after waiting until 12:30 pm and no driver showing up, I asked for a status. To my supprise was now an ETA of 2:00 pm. To say I am pissed at this point is an understatement. I then called AAA and vented, and they said they could not do anything about it, so I canceled the call. I then called a local tow truck and had them come pick up my vehicle (were at my house in 20 mins) and drop it off at the dealership. Which cost me 250 dollars out of pocket. As I said, I have been a loyal customer for 13 years. Not to mention all my family members who have been members for much much longer. I have since canceled everything I have with AAA, membership, roadside assistance, and insurance. They have now lost me as a lifelong customer, and I will be telling all my family about this as well. read more

I was looking to purchase earthquake insurance for my home. Spoke with Katherine Pena who sent me a quote. I called back and asked her if I am able to lower the didactible. I was told that it is not possible but she will call me back. She never called back! Left her a voice mail but she never got back to me. Sent her 2 emails asking her to go ahead and do the paperwork for my new insurance. Nver heard back from her! However, she sent me an email with a telephone number of the virtual assistant. This was of no help and I am sure she was aware of it, but intentionally, she gave me this number. Left a voice mail to Harold, her manager but he never called back. After 2 weeks, I decided to call again and I was able to connect with an agent, I believe his name was John, and in few minutes I was able to purchase earthquake insurance. Terrible customer service! AAA is a reputable organization and people like Kathering Pena doesn't belong there. read more

Quick service and efficient staff! Wow! So impressed that each information and work station was available with a great employee who was able to help. I walked in, registered my name and auto number, stood in a short line for 5 minutes, and got a car registration and paid for another year membership for my husband. (50 years!) This office is by far the top of the list to get quick and efficient errands done. Easy parking in front. read more

The 5 star review is solely for Catherine Monroy. She helped me with a smile and a very warm attitude. I was especially grateful for her after having to wait a long time since I had to also renew my registration during the same visit. The Auto Club waiting room has been uncomfortably warm the last few visits, which seems to make everyone more cranky. (employees as well) Catherine was able to help sort out poor advice that I received from another employee on a prior visit. I was able to get everything straightened out as well as save money with her help. read more

AAA Burbank is great. You go in. Check in. Get called. Then helped. It's so simple and streamlined. I got a title changed. It was incredibly fast. read more

How about a nicer service to those who are a member of the damn insurance. I called regarding questions of my policy and Paul the representative I unfortunately got dealt with did NOT let me even speak. I'm sorry Paul I didn't realize you called me with questions. Do your job and hear people out before rudely speaking over them :) read more

Marisa was so kind and helpful when I came to re-print my registration sticker. The process was smooth and she answered all my questions. Will definitely be coming through Triple A now to get my registration sticker! read more

Insurance agent gave me his number to call him--never answered my calls or texts or even calls back to leave a voicemail. When I come to the location to see him, I'm asked if I have an appointment (how am i supposed to set an appointment if he's ghosting me lol). First it was told it was a client he's on the phone with. Next time I come in and tried to set an appointment, he's busy training. Thanks for no help! read more

Purchased a used vehicle at auction and did all my dmv paperwork at my local dmv because AAA won't do accept auction paperwork. DMV said I would receive plates and title in 30days. Got the title but never got the plates. I go into AAA Burbank and do the paperwork for never received (no plates/no registration). Asian man behind the counter hands me new registration and sticker and no plates. I said I need plates? He says u should have told me, I did and look at the paperwork I checked the box for plates also. Ten minutes later he says he can't do anything about it and says now I have to go to DMV to fix HIS MISTAKE! If you go to AAA Burbank make sure you don't get this employee. He didn't listen to what I told him I needed and now I have to go stand in line at DMV for at least an hour because of his mistake. read more

Triple A Automobile Club has a slogan " We're Always with You," and over the past 16 years that I've been a member and policy holder, that's exactly what their team has displayed.Triple A just announced that all auto insurance holders will receive a 20% premium refund for the time your policy was in effect from March 16th to May 15th.Checks for your dividend is expected to be sent out by end of May. Thank you Triple A for the financial relief. read more

No appointment needed! I love that I was in and out in 10 minutes and was able to pay my vehicle's registration and get the stickers. All the staff were polite, courteous and quick. That's why I stay loyal and stick with AAA regardless of all my vehicles being new. read more

AAA - Entrance - Travel Services Near Me - Burbank, California

Carolina was really helpful. I had to come to pay my registration, but I didn't have the correct forms Carolina helped me get the correct paperwork then let me come back to her line. I was extremely happy with my visit. I've been a member of AAA or over 20 years, and I always am happy with their service. keep up the great work! read more

Very easy location great parking. The lines aren't too bad and it beats the DMV. Everyone was friendly and helpful. Quick and painless

While I have no problems with the DMV services and most of the policy salespeople, I did have a glaring issue with Carlos A, one of the management staff. I ran into an issue last year where the state wrongly recorded my odometer reading by several thousand miles. My insurance was going to jump and I was going to end up paying much more than I normally do. Carlos assured me that if I forwarded him pictures of the odometer readings from my cars, he would fix my policy, before it couldn't be fixed. Many unreturned phone calls and emails later, I gave up and ventured to the Encino AAA branch. I wish I remembered the name of the amazing woman who helped me, but she was puzzled I was getting the runaround and fixed my problem within five minutes. According to a conversation I had with the State Bureau of Automotive Repair at the time, the agent told me that most auto insurance companies were looking for any reason to increase premiums and that's likely why they were trying to gouge me. Realistically, I think Carlos was trying to take me for a ride on my insurance policy. So again, DMV services, sure. Policy changes or fixes, I'd look elsewhere. read more

This review is for Silvia, an amazing travel agent. I walked in, checked in with the people to the left, and was seen by Silvia a few minutes later. She booked everything for my Europe trip that I wanted to take three weeks from that date. Considering the time limit that I gave her, she made everything so easy and not stressful. She made sure to go over everything I needed. After my trip was finished, she emailed me to check up on me to make sure everything went well. She was so considerate and friendly. I will definitely be coming back to Silvia for future vacation planning, read more

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Eric at the motor vehicle registration window was top notch. I would highly recommend him and that office. He was knowledgeable, thorough, extremely courteous, helpful, and pleasant. He was a Can Do person and helped with a complicated issue. He is A++ read more

I am so glad I joined AAA (they had a discount sale period, so bonus!) and went to this AAA in Burbank. I had a complex DMV matter that I couldn't handle via DMV online, DMV is a place I dread even without COVID making appointments impossible and long lines more daunting than Splash Mountain on a hot day. I called ahead about my problem to supervisor Martin who told me what to bring and he'd take care of me. When we got there the place was COVID organized and Martin got us right in to Erik, a wonderful AAA expert where we got to sit down, and he walked is right through the process painlessly and without any hassle - we wound up saving time and money on our DMV transaction. Erik was also personable, fun to chat with and took time to make certain our paperwork was correct. We got our new plates, registration, and tags on the spot, ZERO hassle. Shout out to Martin and Erik for a painless and, dare I say it, even fun experience at AAA. Goodbye forever DMV! read more

AAA - AAA IN Burbank - Travel Services Near Me - Burbank, California

WOW! As everyone knows, DMV services can be quite the daunting task. I had to sell my car and I literally had a few hours left in the day to do it due to my lease ending and my registration ending the next day. I needed replacement license plates because mine were stolen, and I needed them ASAP so that I could sell my car that day. I had no idea you could get replacement license plates right then and there. The workers were so friendly, helpful, assuring and expedient. I will go here for all of my DMV needs. They truly saved my butt in a huge way and saved me a ton of money. I am so thankful to the people at AAA Burbank!!! read more

I didn't want to do this but this company is relentless. We were a AAA household for at least ten years. Cars, house bundle family...took the advice of my in laws and went all in with them. Not sure if I saved any money with them but it didn't matter. Car insurance seemed fine except for the fact that they wouldn't provide classic car insurance for one of my vehicles, which should have been a red flag but I didn't follow that lead. The most frustrating part of their business was the homeowner's insurance. Mind you our house was inspected before we were approved for homeowners insurance from the roof to the tiles and everything was fine at first. Then every cyclical year we'd receive an overage check from them and our HOI was dropped. EVERY YEAR! I'd call and they would tell me our escrow didn't send the final payment yet still we'd receive a check for the exact amount they were asking for. I'd call and they were always confused and would say something to the effect of "oh it looks like your escrow company's last payment was sent back, some kind of date issue, we'll call them and sort it out, there's no reason for this to be happening". Yet still every year the same thing would happen. And I guess I would have continued on with that but what happened over the last five years of our business with them was even more insane. So firstly, they threatened to drop us for our old house not being bolted down to the foundation (which is common), I didn't know about that fact until they brought it up... 7 years later? So whatever I had it retrofitted. A year later they dropped us for some kind of an issue with adding on to our property. Whatever, sure it was addressed and fixed but then they said "we are dropping you because our new policy is that we no longer insure houses with flat roofs". Okaaaaaay. So our business with them was done. Fine. We moved on to another insurance company which is bundled with everything we need and I never receive calls or notices or overage checks or anything that suggests they are unhappy with our business. I call when I need info about our coverage but that it! I love it. Todaaaaaaaay... we walk in to update our car registration (which is really the best part about AAA, that and roadside assistance) and they are saying that they want to offer us insurance again. I walk away but the wife is intrigued in the idea of saving a penny or two (aren't we all these days). She goes through the whole song and dance and they then tell her that our continual challenge with them for the ten years were with them was because we filled out something incorrectly ... seriously? There is a clear paper trail as to why we were dropped and it had nothing to do with incorrect paperwork. Maaaaaaybe one day AAA will get their policies together and offer headache free insurance where the customer receives an approved service that they want and are left alone with the insurance policy that they pay for. Also! Please leave the customer alone that you clearly didn't want to insure. It's embarrassing to see you grovel over something you clearly don't want. It's also confusing. Just like the way you treat your customers. Byeeeeeeeeeeeee! read more

Love this place. You can do DMV stuff or insurance. Everyone is helpful. I've never had a poor experience here

Mike is Bullshit. He left me stranded. During the Holiday. Human decency is dead. No one lends a helping hand but they want others to give a helping hand. Mike you can piss off. He said he'll lose his job if he helped me and honestly I don't care if you lose your job. I actually hope you do. Goodluck Mike, not!! read more

Richard smith was very accommodating and took the extra step to help me our. He's an asset to the company and all the staff were very nice and helpful! Kudos to Richard and the staff of triple A Burbank! read more

I just have the road service it's helped me out a lot and I would lock my car keys in they came right out and fixed it also had a battery put in one night and then drove back to my house and had another battery put in another vehicle of mine you guys are quick good professional and been with him for about over 50 years don't wanna get stuck without them they work hard and hardly working lol get them don't get anybody else it's not worth it Thank you Bob read more

Going to Triple A can sometimes take a hefty amount of time..but at this location I noticed I was in a out in a good amount of time...staff is friendly and helpful. read more

The Service: Full service... travel department, bookstore, general customer service & etc. A little bit overwhelmed when I walked in the office for the first time. So many different sections... I started with the information counter near the entrance and they answered all my inquiries. Depends on your membership, you can get maps & tour book for free. Love their travel department, the travel agent I spoke to, Ludi de Castro, who is extremely helpful. Very happy with her service! The Parking: Plaza parking lot read more

Much better place to go then DMV! I bought my in-law's car and had to transfer title. The service level is high and the waiting areas are clean. More importantly the people who work there are nice and very friendly. I worked with Michelle on this; she is very personable and truly knows her stuff. read more

Herbert was awesome he went above and beyond for us. Very friendly and fast, and I think he deserves a raise

Bought a car from a private seller, recently. I have little experience with paperwork that comes to title changes and registration. The staff was very helpful in getting me proper information needed to change the car title to my name. They even talked to the seller himself! I highly recommend coming to this location. The staff was very helpful, and it beats going to the actual DMV. read more

Fast customer service , friendly and low waiting time for any transaction. Defenetly I recommend AAA

Very efficient and I got in and out very fast. Easy parking as well. Every dog seemed very well versed at their positions. Got what I needed without any problems. read more

Stopped by on 12/20/21 to pay my membership renewal and also my vehicle registration. The lady working the check-in desk was friendly and upbeat. She sent me to the correct line to wait in. There really was hardly any wait at 10:00 am. The next person who assisted me, Nancy, was super helpful and friendly. I wanted to make sure I was signed up for automatic membership renewal because my credit card on file had expired. I was going to make this payment by check, but Nancy was definitely looking out for me when she pointed out it was cheaper to make the payment on my credit card as an automatic renewal payment. Next, I wrote a check for the DMV for $575, and handed Nancy my DMV registration form. She then noticed on her computer that I only owed $528. We then concluded I accidentally brought my DMV registration form from the previous year! I'm so glad she caught that. I wrote a new check, and she was still able to process my registration even though I didn't have the current form. I felt terrible for wasting Nancy's time, but she was more than happy to help! This is the best service I've gotten at an Auto Club office! Give Nancy a raise and a promotion! read more

Drive Ed with Justin Estrada is such a great learning experience! Recommend the 10 lessons! 100% worth it.

So, I got an invite to apply for car insurance telling me I can save up to $595 per year with them, mind you I have been a member for 22 years, well after wasting my time, gave them all my information they want me twice the amount I'm paying now. Seriously?! What a joke! read more

AAA - AAA - Travel Services Near Me - Burbank, California

customer service is not an easy gig, especially after the pandemic. So many people in customer service have it so much harder as people have taken their emotions out on them. somehow Michael Zellner hasn't seemed to lose his spirit though because he managed to make my registration process a delight. In fact, he is a delight. He walked me through everything I needed to do and Im now aware of all the wonderful benefits I get as a member. read more

Mario was very kind and very helpful. He helped my dad and I find the best options to ensure my car as a new driver. He was very thorough and super sweet!! read more

!!!!!!!!!LONG REVIEW ALERT!!!!!!!!! BUT THIS TEA IS HOTTTT!!!!!!! Nah. AAA is a scam. This review is for their insurance, and since I signed up at this location, they get the pump. I've had their insurance for a little over 3 years now, and added another car to my policy last year making it 3 coverages in total. My truck, my renters insurance, and now another vehicle. The most recent car was FULLY covered with collision on it, even though its a 1999. It's a super clean Lexus with only 43K miles. Beautiful car. I got into a minor accident back in November, that they only put me at 50% at fault for (a woman swooped in front of me on the 101 and slammed into a Porche... I couldn't stop in time, so I hit her in the back while trying to avoid). Anyway, I think I'm Gucci! I got full coverage, plus collision! My airbags didn't deploy, and my car is driving great still... no indicator lights are on! I'm cool right? Um.... no. At their suggestion, I go to their contracted repair shop. They take pictures of my car, and that's it. Didn't pop the hood, didn't even physically touch it. They tell me that they will email both me, and AAA the estimate very soon. Ok. Three weeks go by. I low key forget about it cuz bitch... I'm busy. Plus, I figure AAA will follow up. I get a letter in the mail from AAA saying their going to cancel my claim because they haven't recieved the estimate! Uh... don't you think you should call your repair shop? I call my agent... WHO IS LITERALLY NEVER AVALIABLE BY PHONE... EVER. So I talk to another agent. I told her I have no idea why North Hollywood Toyota hadn't sent the estimate, because I went a couple weeks prior. She said, "If you had gone, we would've gotten the estimate. We're going to cancel your claim." Um bitch, I'm paying YOU to follow up, now your calling me a liar! Wtf? I call the repair place MYSELF and they admitted fault in not sending the estimate.... but they have it, and AAA has informed them that they are NOT AUTHORIZED to repair my car because the repair will cost....WAIT FOR IT.... $8 OVER THE VALUE OF MY CAR SO THEY CONSIDER IT A TOTAL LOSS! WHAT THE FUCK?!!!! "Ok... so pay $8 less AAA, and I'll pay the difference." "No we don't do partial repairs, but you can release your car to US, and we'll give you the cost because your car is un repairable." "So then why would I give you my car? If it CAN'T be fixed, what are YOU going to do with it?" "Uh... Um..uhhhhh"... "You're going to FIX IT AND SELL IT AT AUCTION. I KNOW THE GAME." "Uh... yes. We would repair it and sell it ma'am."."You just told me it CAN'T be fixed." SILENCE. "You're NOT getting my car... no payments with 43K miles and clean AF." Not today Satan! "Ok ma'am. Then you will have to salvage title." Meaning I can't ever get full coverage on it again, and I have to have the state test it and go through a lot of red DMV tape bullshit. They've stolen my money that I've paid to be covered for years, and fucked me on $8 because they wanted my car. DO NOT INSURE WITH THEM! THEY WILL DISAPPEAR WHEN YOU NEED THEM MOST! read more

AAA - Yup. This car is TOTALED according to AAA. No airbag deploy, no indicator lights. Never even popped the hood. - Travel Services Near Me - Burbank, California

The easiest, fastest, most pleasant experience renewing my car registration! Never stepping foot in a DMV for this again! This service alone is worth the AAA membership!! read more

am writing this review to express my deep disappointment and frustration with the way your insurance claims representative has handled my recent claim. I am truly upset with the level of communication provided by the representative, which has been nothing short of abysmal. From the very beginning of my claim process, I have struggled to get any meaningful updates or information about my claim status. Despite my repeated attempts to contact the representative assigned to my case, I have been met with nothing but silence and indifference. I understand that insurance claims can be complicated, and that it may take time to process and resolve them. However, as a paying customer, I expect a certain level of professionalism and respect when dealing with your representatives. Unfortunately, that has not been my experience at all. All of this has caused me a great deal of stress and anxiety, and has made me seriously question whether I made the right decision in choosing AAA as my insurance provider. I expect more from a company that claims to value customer satisfaction and loyalty. In conclusion, I hope that you will take my concerns seriously and take steps to improve the quality of service provided by your claims representatives. As a loyal customer, I deserve better than the poor communication and lack of transparency that I have experienced thus far. My old vehicle isn't paid off. I was told it would be electronically sent. Now I have no car and waiting for my loan to be paid off so I can purchase a new one. read more