Nida was expedient and efficient and was more helpful in assisting me to get my adult daughter onto…read moreher own policy than my family broker I've had for over 39 years. She compared companies, utilized available professional discounts, was personable and emailed cards within minutes. Fabulous customer service!!!

I did visit them today looking for a auto insurance for two of my vehicles but I didn't like the…read moreway that lady spoke to me.i'm not feeling comfortable at all and she was asking the same questions many times.....

Tony made this THE most pain free experience I had ever had when purchasing auto insurance; and he…read moredid it with one of the hardest cars to get insurance for; a 2021 Dodge Challenger R/T Scatpack. I was dreading the number I was going to get, but after a few questions he discovered things about me that would make it cheaper. When it was all said and done, it was less than $200 a month. I almost feel guilty....almost. No idea what Mark, Valerie, Cesar, Nancy, Jeff, and a few others are talking about, because I would recommend him (and them) to any and everyone I know.

I purchased an Insurance policy with Alejandra. After one year I sold my car and was charged…read more $160.00 to cancel my policy with the Manager Tony, ( Who kept putting me off saying we have bad internet service. I had to file a complaint with FTC.

They're supposed to close at 7pm. I drove to the van buren location because they close at 7pm and…read morethe other employee said they're closing early. I call to this location to make sure someone's there and they say they're there. I show up...no one is here. Unbelievable. Honor people's time and change your hours. What a waste of gas and time.

Thank you Alejandra we really appreciate the great service you provide us, thank you for your…read moreprofessionalism and friendly service.

If you want everything done quick and clean.. DMV, Insurance, Go see Yasmin and Tony.read more

I've been a client there for years and I've had my fair share of good customers service but my guy…read moreFernando S. Is THE guy!! Got my monthly lower than the years I've had it at before and I couldn't be happier, thank you once again!! Never been unsatisfied by these guys. Ask for Fernando S. !!

Lorena is a gem! My husband used Preferred for years and when we got married, I had the pleasure of…read moretaking over the insurance stuff in our family, but luckily, I got to meet (virtually) and work with Lorena. She is so prompt at returning calls and emails, which I find rare in this day and age. Lorena keeps everything organized (not sure how she does it). This is very important because my husband has way too many vehicles! ;) She finds the best rates and works hard for us. We are very happy and plan to be with Preferred for a very long time :) Thank you Lorena!

Was looking around for insurance and inquired with this team. It doesn't matter what you need to…read moreinsure just make sure it's Lorena! Great customer service, attentive, communicative, responsive, polite, and truly humble specialist. Any question, she had the answer, any customization she has you covered. Extremely quick on her feet gets you your quotes papers and everything ready. From talking to her to having my policy ready was less than 20 mins and all over the phone. Good job Lorena!

Diana was really helpful. she helped me find the best deal for my car insurance and on top of that…read moreshe was super friendly, and helpful and transparent. will be recommending her to my friends and family.

Coming to this insurance place was amazing I got help right away and the agent Alma was amazing she…read morehelped me right away went out of her way to make sure I was Thank You Adriana insurance

Amazing customer service, Elsa helped me out and was very polite and helpful…read more I definitely recommend checking them out.

I do not have insurance through them, however I am giving them five stars because of customer…read moreservice. I called the office to get a quote and was provided so much useful information. They took their time answering my questions, were very polite and not pushy. Thank you Nayeli for your assistance.

Worst insurance ever. Will not return calls. Will not cancel policies. I have been trying to cancel…read moremy policy for MONTHS with no call back and now they are trying to bill me for a vehicle I do not have. ​

I like this place, but trying to get on the phone with someone is impossible! I called countless of…read moretimes and even went down there to talk to someone. The time on the door said they were open and online said so as well but no one was there to answer. Frustrating when I was buying out my car and needed my insurance information to make it happen. Please change your times if u open later!

Summary: If you need top notch professional help for your insurance needs, WHO YOU GONNA CALL????…read moreGhostbusters! No way - GOOSEHEAD!!!!! Service: beyond expectations! Vanessa takes the time to go over every detail about your insurance options and coverage issues. Prices: wow! Check it out for yourself. Conclusion: I usually focus my attention on food/restaurant reviews, but the fact that I'm doing this review, should tell you something about the 5 stars!

Can't ask for a better agent. Vanessa provide excellent service for your…read moreinsurance needs and take time to explain policies details . She is exceptional! Highly recommended.

I am reporting this location for mismanagement and misleading sales practices regarding commercial…read morevehicle coverage. My family paid over $800 upfront to start a policy with Alondra, only to be told later that our work truck wasn't actually eligible for coverage. While mistakes happen, the aftermath has been unacceptable. It has been over 20 days and our $800 has not been refunded. When we went in person to resolve this, the staff was dismissive; Alondra refused to speak with us, and we were told to call a separate customer service line. Most alarmingly, they are now demanding proof of a new policy to 'cancel' a plan that was never active. This feels like an attempt to manipulate policy numbers at the client's expense. I will be contacting corporate and the BBB to ensure this is investigated.

Auriana Roberson was the most professional, informative, and courteous broker that I have ever…read morespoken to. I was pleased with her expertise and profound knowledge. She made this meager process worthwhile because of her uplifting spirit and attitude. If more companies had staff like Mrs Roberson, the process of acquiring insurance would be much more pleasant. Kudos to a job well done and to a staff member who should be recognized for her exceptional work!!!!!