Triple AAA in the Oakland area is AWESOME!! My car wouldn't start at a laundromat in Oakland, so I called Triple AAA thinking it just needed more gas. A driver came within 15 minutes and filled my car up with a gallon and then jump started it. He was very friendly and polite Afterwards, I was able to drive to the nearest gas station which was only 2 minutes away, filled up gas.. and my car wouldn't start up again. So I gave Triple AAA another call and explained my situation. The operator was also very friendly and polite. She gave me the option of having someone bring a new battery to me to be replaced. They have a 6 year warranty if you get a new battery through them. I asked for them to bring the new battery and the operator told me it would be about 45 minutes before a driver could get to me. The driver assigned, Ronald came within 20 minutes and from the moment he arrived he was very friendly and simply just amazing. He offered me water and checked my car out, testing to see what the issue was. He tested a few things and after about another 20 minutes he knew that my alternator wasn't charging my battery. So instead of replacing my battery he scheduled for a tow truck to take my car back to my apartment and explained that I should call Triple AAA tomorrow morning to have it towed to my mechanic. Ronald was kind enough to even wait around with me for a bit since the area I was in wasn't the safest. Being a small 4'10" woman, this was definitely MUCH appreciated. I also very much appreciated how honest he was about what was going on with my car. Ronald even called their operator for me and scheduled the tow truck to come I was told the tow truck would take about an hour to get to me. However, to my surprise the truck arrived within 20 minutes. I was greeted by John from the Oakland location. He was also very kind and friendly. He checked my car again after I told him what Ronald had told me. He agreed that he thinks it's the alternator as well. He also offered me some cold water to drink and then got me and my car back home safely. To my complete surprise, all of my car conundrums took about 2 hours only! Called Triple AAA the first time at around 1pm and got my car towed back home around 3pm. Overall, from the operators on the phone to the drivers that came to my rescue, everyone was extremely professional and friendly. I would recommend Triple AAA to anyone who drives in the Bay Area read more

We used to have membership with them and today called for new help Funny we have to wait 48 hours after starting the membership! To be able to use it for towing or other helps. Good that we were safe ( Which the guy on the phone never asked about it ) Worst of all, the guy on the phone was really rude and hung up the phone on me ! People! Don't waste your money with this company! read more

On April 18 2026 AAA tow truck #F24 was blocking the entire alley in the back of building 1720 S. Michigan Ave Chicago IL. I did ask the tow truck driver to move his truck a little bit to the side but I was told to take a different path. On the top of it this idiot dropped the costumer's motorcycle. read more

Fast service. He was at my house in 7 minutes. He unlocked my 2016 buick lacrosse I had left my keys locked in the car on the driver's seat read more

Sent a flatbed and the driver had 2 friends in the truck, so the driver told me to stay in the car, I was Extremely nervous and felt unsafe in the car while it was being towed on the flatbed read more

I've been in with AAA since 2017. I've also paid for my children and my mother's account throughout the years. Some years I used the service some years I didn't. This past year I only used one tow when my vehicle would turn on but not start. Today I went to get that vehicle towed from that service center and They refused to tow it somewhere else. The woman from the wrecker service was very rude and said we already towed it to that place two weeks ago We don't tow twice for the same breakdown. And then she started questioning why I was having a towed to where I was having a towed. I was getting the third degree. Then she said I'll just call the service center and ask them and I told her that was outside of her bounds that she's just supposed to tow my vehicle. She refused to tow it and then AAA backed her up. Although out of the nine tows for all the people I pay to use this service We only used it once in the past 7 months. We haven't called for anything else. At this point it's really not worth renewing my membership. All the money I spent all these years paying for all these multiple accounts I could have just saved and had the vehicle towed myself. I wouldn't recommend AAA roadside service. I did drive to the local AAA office and the woman inside was amazing and very sweet and tried to help. But they refused. Then I asked for a prorated refund and to cancel all of my accounts because my membership ends in August and they refused and said they don't do refunds. But the woman inside has been trying to help me at least get a partial refund. She was really sweet. Just save your money and don't end up in emergency with a vehicle that won't start and they won't help you because it doesn't constitute the type of emergency They wanted to be. read more

I have been a customer of AAA Roadside Assistance since 1994 and seldom needed to use the service. Total lifetime cost for our family membership is in the range of 2-3 thousand dollars. My daughter contacted AAA Roadside Assistance on June 19, 2025, was able to speak to an agent and described her situation. Her car was not starting and by all appearances it seemed the car battery was dead. The AAA agent indicated someone would be dispatched and to pay attention to her cellphone for text updates. That was the last contact she had from a live person. A text message arriveed a little later confirming they were looking for a service to dispatch. 1 hour later she reached out to me and was frustrated because she was not hearing from anyone at AAA. I told her to sit tight and I began to contact AAA myself (her location was about 20 miles from where I was). First I tried the Roadside Assistance phone number (800-222-4357). I wasn't able to reach a person, but instead reached a robot that texted me a link to submit a written request. I typed "I need to talk with a roadside assistant, a human being preferably". It replied "the keywords used were not recognized". Then I typed "roadside assistance please", and again it replied "keyword not recognized". Completely frustrating. Giving up on the robot, I contacted the AAA Membership # at 866-968-7222. I was able to reach someone but she said she would have to transfer me to Roadside Assistance (yikes!) I told her Roadside Assistance had been a dead end for me (twice), and as I began to surmise, had become a dead end for my daughter as well. However, she was able to transfer me to a live agent with Roadside Assistance. The agent was able to see my daughter's open ticket and was somewhat surprised no one had been dispatched. It was now well over an hour since she reported her car would not start. The agent placed me on hold several times, which I was fine with, as I knew she was researching the issue. At this point I was now in my car driving to my daughter's location. When the agent came back on she asked if it would be ok for her to call my daughter directly. I gave her my daughter's phone number (odd it wasn't already part of the system record). She called my daughter, and I was on hold another 5 minutes before she came back. I asked the agent if someone (a tow truck) was now dispatched to my daughter's location. The agent said she walked through the available service options with my daughter. I repeated my question and was told that she was unable to reveal anything more to me. Her advice was to call my daughter to understand what options were available. At this point I was amazed at the complete lack of accountability, transparency, and ownership by AAA. I later found out from my daughter that the options were (1) Find someone on your own and AAA will reimburse, (2) Do nothing and we can try to get a dispatch to you tomorrow. What a joke! In the end, my daughter asked a complete stranger for help. Fortunately, she found a good "Samaritan" and was able to get the car started to come home. AAA you are fired. No accountability, no built-in escalation for an open service ticket, no communication, no oversight whatsoever. This issue required a 3rd party (me) to step in and escalate, and even then results were dismal. PS: Parents subscribe to your service so loved ones don't take risks or be exposed to danger. Imagine if she was in a more dangerous place. read more

Worst! My father 71 years old waited for a tow for 3 hours. We have discontinued our service with AAA. You do better by having a personal tow person or company beside them. I wish you were not forced to give one star. read more

I request a tow at 12:30 am and 11/2 hour late they are still looking for a tow with no luck all they say is we will keep you posted because we are busy in the area you are in really it's 12:30 am how busy can you be read more

Sidewall tire blowout after hitting a pothole on I55/Stevenson S expressway on to I355 N tollway Sunday, Apr 6, 2025. Called for assistance, not knowing if I had a full spare or donut in my trunk (newer car and never really checked). Toll-free call assistant (from Detroit, MI) was wonderful. Thank goodness I could understand her clearly. She dispatched my request and Angel (truck 1-22-040) was nearby and his first call of the day. He called to verify my location and showed up within 15 minutes, changed my tired to the donut I had in the trunk and was wonderful. I've heard stories about waiting a long time for someone to show up, but my experience was great. First time using and thankful I had this service. read more

Additional fee paid for RV (my motorcycle). They said someone will be there in an hour, an hour later called back got someone different they said the call was never placed with a tow company they'll do it now it'll be an hour. After an hour they said they contacted the tow company give them 45 mins. After 45 Mins I called again they said the tow company refused the motorcycle tow they will try another after another hour they still did not have someone that would accept the motorcycle tow and said all they could do was try other tow places. After 6 hours in an unsafe area after dark I called a local tow company and paid over $400 for a tow that came within 30 mins. AAA is not what they used to be there is no accountability no follow up and no care for their customers. Thank God this wasn't my mother, daughter or wife on the side of the road!!! read more

I called aaa for road assistance at 1.25p they told me within 90min someone will be there assisting you. 3.5hrs later nobody show up and the most important thing they told me it's not our goal. REALLY??? I had aaa for over 10 years and never use it, I told my wife and my brother they should have aaa. Now I will make sure all of us plus more people I know canceled the membership. This is very disrespectful. Dissatisfied. I can't believe it read more

I broke down in Worth , Illinois in August of 2025 and my Triple A app did not recognize me as a member it took me five hours to get towed. I am a 81 year old man who needs a cane and has Psoriatic Arthritis of the lower back? I think if you rely on this company you are going to be left hanging? The robot tells you that they are going to send service and they show up? I finally after nearly five hours with a failing battery in my cell phone got an India offshore representative who sent me service? read more

3 hour wait for response. I had to burn a day of PTO waiting for AAA roadside. Strong recommend to avoid AAA at all costs. read more

AAA Roadside Assistance - NaN is the pickup time. get real. - Towing Near Me

The tow truck driver took my car on the Toll Road when taken to the mechanic. I got a ticket. AAA was no help when I called.

I'm a young girl & was locked out of my car late at night. I called AAA multiple times asking for an update & they couldn't get me one. I ended up waiting 3 hours with no update and ended up paying a service to help me. I will be canceling my service with Triple A & never will be back. I can't wait to spread the review to other families with young kids as this is not the service I thought it might be. Save your money or spend it at a better company. I wish I could rate this less than a star read more

Just want folks to know that my wife ,dog and me were stranded on our vacation with a broken down car . We used our AAA to help get a tow. They were AWSOME they first asked if we felt safe where the car broke down at . They got us an amazing tow truck that could take all of us with him and also kept us informed where the driver was and his arrival time . Thank you AAA read more

My 81-year-old mother-in-law just waited six hours for a tow. They kept texting her that that would be there in 25 minutes AAA did this.

Do not purchase a membership/policy. Worst customer service ever. Both times I tried to use their service they were unable to get to my destination in under 2-3 hours and as much as a day and a half read more

I've been a AAA member for 31 years and will not renew my membership. I was in Baltimore and had a roadside emergency requiring a tire change. We were in a very sketchy area and I had elderly relatives with me. After waiting two hours fortunately a relative came and changed the tire. I called four times and was advised that they had assigned our case to some tow company and they had three calls in front of us. When I asked them to assign another company for us they refused. We waited for over two hours and they never came. This used to be a reliable company but no longer. Goodbye AAA!!! read more

This is ridiculous! I needed a tow not 5 miles from my location. I called at 6:25 pm and requested a tow... they sent a link... I placed my request on the link at 6:30 pm... wait time 1 hour... not bad .... I. I went back outside at 7:25 pm to wait for the tow... refreshed the page at 7:26 pm to see where the guy was..., and page flipped to say no service until 10:30 pm....?????!!!!! ... I Made another reservation for 7:45 pm.... refreshed at 7:50 pm... No service till 11:00 pm read more

I have a Alfa Romeo Stelvio. It wouldn't start but everything was working (lights,locks,radio,windows,etc). I called AAA for a tow the guy comes and recommends trying to jump the car. I let him try & nothing worked after that. He towed it to the shop and the diagnosed that the line in the computers had been shorted out due to jumper cables being connected wrongfully. I ended paying $2800 to get my car fixed. Reach out to AAA about they called me back 2 weeks with a whole different story from the place that worked on my car saying it had nothing to do with the car being jump (which I know for is a lie). You all don't want to own up to any of your mishaps which is sad & disloyal. I will canceling my membership & wouldn't recommend you sorry b*tches to anyone. read more

Thank you to Kevin Martin! Kevin was extremely courteous and helpful. He had my car on the truck and ready to go in a little over an hour from my call to AAA. As a bonus, he noticed the hose to my windshield wiper sprayer was disconnected and fixed it for me. Kevin is definitely an asset to AAA. You will be lucky to have Kevin for your technician the next time you need AAA. read more

Worst experience ever, I have been with AAA since the 80s. You left me and my 82 year old mother in law on the side of the freeway in sub freezing temps. After multiple calls and texts you were unable find me at exit 299 on interstate 69 in fort wayne, indiana. I was just 2 miles from where we needed to be towed. Our car blew an engine leaving us helpless and un able to even run the heat. I finally had to call a local tow company after 2.5 hours of waiting and ridiculous text messages and calls saying you cant find my location. Parker towing got to me within 15 min and only charged me $72.90. Now thats a deal, less that my premier level annual fees from the company I though had there stuff together. By far and away the worst system and process I have experienced in many years. Unsatisfactory, you should all be ashamed, as a matter of fact, someone should investigate your systems before someone is hurt because of the lack of process. AAA has gone down hill. Buyer beware read more

HORRIBLE COMPANY. I would rather pay for a 300 tow than ever deal with this company again! It's 12 degrees outside, and I was waiting for so long that I RAN OUT OF GAS and had no heat!!! I called for a ride at 9, they gave me an ETA of 11. They called me at 12:30 to tell me the office is now closed, they can't locate any drivers, and to leave my keys IN MY CAR OVERNIGHT in the MIDDLE OF PITTSFIELD MA! They said they would have a driver there the next day at 8 am! I'm so beyond angry! I've been sitting in 12 degree weather for three hours with no heat for that response! I'm beyond disappointed and angry. I'm canceling my membership. Don't waste the money. The best they could do was "call the police" you're better off paying for your own tow. They'll actually get to you and respect you that way. read more

Exceptional service! I called to schedule a tow. I spoke with Kim, she went above and beyond to help me with my situation. Her manager Brittney was also very helpful and friendly. read more

I'm canceling AAA Roadside. Does anyone recommend a Roadside Service? Last night my Brother Rob and I missed niece Christen and Ryan's engagement party. My car wouldn't start when I went to pickup Rob at 6 pm. Called AAA. After two hours of vmails telling us "busy night. You're in process," we went up to his apartment to use his computer to research area services. RAPID ROADSIDE RESCUE (630/659-4019) came through. By then it was 8:45 and the party in LaGrange was ending at 9:30 pm. Imagine my surprise when I was awakened at 430 am by a perky human from AAA via phone call. She sounded irritated when I pointed out," Do you think that my brother and I would wait 8.5 hours for AAA to respond.? Maribeth F read more

Terrible service, do not waste your time. Attempted to escalate. Concern to management was very rude and hung up.

car would not start, tech stopped by and incorrectly diagnosed bad battery when in reality alternator was bad. paid $200 to replace battery. A couple days later I got stranded on the middle of the road because car stopped running. I've spoken to customer service and asked if they can at the very least refund me for the battery due to incorrect diagnosis but they refused. read more

Benito was great help. He battery, alternator tested my vehicle. Diagnosed the issue. Was able to get me jump started and arrived very fast!

I've been waiting over 3 hours for a tow. I was first told the drive was 25 minutes away, then I called after 45 minutes and was told "Your driver is there, are you at the car?" The driver was not here and never showed up. So after 4 calls and 4 hours later the new driver called to say he's on the way. I'm a "Premier" customer who has paid extra to receive the worst service imaginable. So as I continue to sit on the side of the road I warn you to not be foolish enough to pay 3 years for a service that you never use just to have them fail dramatically when you really need them. Please learn from my mistake!!!!! read more

Ive waited two days for tow service: Day 1= waited 2 .5 hours & automated message calls back to confirm 5X if I'd like to continue waiting. Day 2= person on phone (not even closely described as gentleman or respectful ) says it's my choice to wait, which could be 5 minutes or 5 hours. if I'm dissatisfied & cannot wait (which I have for 2 more hours next day), I can call next day to reimburse my membership if I'd like. Stephanie & Mike (crystal lake office)- are both more interested in telling me to cancel my membership with them than tell me how they'll help. Its not rocket science but they have no customer service, probably 1 staff working & running around like a chicken , or more accurately- doing nothing except sitting at the desk to respond to customers in a very non helpful & vague kind of way. They probably figure if they have no customers, theyll do less than they already do, in helping their unhappy customers. I will not be continuing my membership when it renews in a few days. read more

Someone attempt to steal my vehicle while i was work. I called campus security we both seen all the damage done on my car there was damage done to the interior and exterior of my car and the window was busted out, so I contacted AAA to file a claim. Once i got the car towed to the selected shop who has been doing a great job with repair status, I received a voice mail from someone named angela from AAA stating that the exterior damage won't be covered so i immediately called her back she basically tells me that the car damages on my car came from an accident which i told her i never had an accident because i had just purchased my car a little over 30 days ago so at this point im upset because how are you accusing me of being in a accident when all the damage came from attempted car theft She was very rude and also hung up the phone on me My claims agent (kristiana) what a joke as well every time i called her she never answers i always have to leave her a VM, when im finally able to talk to her she always has i was busy script or she was off work or just got off the phone with another client i asked her about the exterior damage being denied she basically tells me that they not gonna cover it because it doesn't fall under theft and that i would have to file another claim under collision for the exteior so basically i would have to pay a total of 2,000 for 2 claims because my deductible is 1000 But whats crazy is i tried to call AAA corporate and they dont even have a number for the Chicago area but a supervisor called me (mike) he was telling me the damages came from a car accident when you can clearly see all the damages on my vehicle due to theft and i also had proof because i alerted my employer security When it happened and i also file a Police report we both spoke with the witnesses while i waited for the tow truck to arrive because he saw everything and they still denied my claim Tripple AAA definitely a joke read more

See all

If I can give no stars I would. Called for a tow at 5pm, didn't get one until 2am! Not only that I was told to leave my key with the car just for the driver to lose it. Not I can't even get inside my car. Worse experience I ever had. read more

Hard to get ahold of anybody and when you do get a hold of anybody they barely offer any help. The quickest they could get a tow truck out to me is 2 hours and that is just unacceptable. They used to be good and past years but now are they awful. Just get towing with your insurance company and get a tow truck on your own. it's way quicker read more

Very disappointing. Car was dead and wouldn't even try to turn over. Called AAA thinking it was the battery. Guy comes out, says the battery and alternator test fine, but the starter isn't throwing off enough voltage for the car to start, so he says its an issue with the starter or an electrical issue, loose wire, etc. So he won't replace the battery. This is on a Saturday so my mechanic is closed. I wait to Monday, call AAA to have it towed over. This guy comes out, runs the same exact test and says its the battery. Another battery comes out and replaces the battery and everything is fine, no issue with the starter or wiring. I don't get how two people can run the same exact test, with the same exact results, and reach two different conclusions. read more

18* degrees out, dead battery. Called AAA. Driver showed up in less than hour ,with a new battery. Had me up and running in less than 10 minutes .Great job "Steve". Thanks!! read more

AAA Roadside Assistance - AAA to the rescue!! - Towing Near Me

I called and requested assistance I said I either ran out of gas or need a tow. The guy Mike came with the smallest gas can. He said start it up. It didn't turn over. I said do you have any gas? He stated they only give us $9. I said it's didn't start up. He said we'll call them back so somebody can bring $9 more. I ask can you please just tow me to the gas station he said nope. So I call escalation department where I spoke with Orlando, he is rude and needs more customer service training. He stated I should have been more responsible for my automobile. It should not have ran out of gas. I paid my membership fee!!! I don't give a dam why I ran out I need help. I was on the e-way stuck in traffic and the guy Mike came with $5 of gas but it didn't start my truck so he walked away. I called escalation department and spoke to Orlando he told me I need to be more responsible and not let it run out of gas. He is rude and needs more customer service training he kept calling me mama .. would not listen to nothing I had to say... I requested a manger and he told me there is only the CEO above him. We have been with you guys for a very long time. If I don't get that follow up call regarding my Complaint we will go elsewhere. The call was recorded. I don't care about the money I used to pay to tow my truck ... it was the poor customer service.. the rudeness I would not recommend anyone to use this service if he keep his job. read more

horrible and not to mention customer service and staff even worst talking to mangers meaningless on top of 4 hour wait i got hung up on and sent a pull behind after asking for flatbed truck read more

I almost never leave bad reviews, but I am putting my thoughts here b/c I STILL can't get thru to this company, 15 hours later, to tell them how this went for me last night. This was in south central Florida on the east coast. I have used AAA for 30 years and never had a bad experience, until last night, Friday Aug. 18, 2023. I called at 5PM to have someone come to my home, where my car had a low tire, so that they could either change to a spare, or put air in the tire. It is my only car and yes, I was not on the highway but I was in my house, and if something would have happened, I had no car. In addition to calling the number on the AAA card, I ended up having to call many different numbers until I finally got a human, who then kept sending me a link to fill out a service request. But the link didn't open, many times, ( new high end cell phone ) and after 6 p.m. I couldn't get a human the rest of the night. Every hour I kept getting calls from the phone robot, that they were 'running late." After about three hours, no one ever called again and I was stranded ( albeit in my house ) the rest of the night. I couldn't reach a soul. Then someone apparently called me at 6:30 am the NEXT MORNING, to see ' if I still needed a service call." ( left a message ) I called back and I got a phone robot again, sending me the same link, that didn't open. Now maybe I was given third rate service b/c I told them my car was in the driveway so I was not ' in danger,' but if they were not going to be able to help me, I would appreciated a call from a human, that they were not going to be able to come out. I will be cancelling my membership right away. I can't take a chance that this would happen to be out on the road. I will try to find another roadside assistance. I think that my car insurance company offers some kind of roadside assistance. When this type of service fails like this and you can't even get a human, all night, it could have been dangerous. I can't trust them, apparently , to do the job at ALL. I am very disappointed and I don't want to end up next time, on the side of the road all night, b/c they can't get it together. P.S. I continued to try the next afternoon, opened another text link, ( which opened this time ) requesting service, and as of 2.5 hours later, no service. I gave up. And I got the same laughable phone call ( missed the call ) about 4 hours later, saying " just wanted to know if you still need service." I called back and of COURSE , got another phone robot, who wanted to send me another link LOL. This company has either been bought out and taken overseas, or is going under. No service can be this bad. I also went to trustpilot.com and yelp.com and saw tons of one star reviews since last May, 2023. That is when the trouble started, so not sure what is going on in the company but it started last spring. Before that, all five stars. I ended up calling my car insurance and turns out I have roadside assistance thru them, they took the call and were in my driveway in 45 min. read more