My go-to shop for oil changes, tire rotations, routine maintenance, and similar services. I started going there when they had a location near me in the Fulton River District, and they've earned my trust over the years. One experience in particular stands out. I thought my car needed a repair, but they told me it really wasn't necessary and recommended a much less expensive alternative. That honesty saved me money and kept me coming back. Most recently, I brought my car in for an oil change and tire rotation. After inspecting the tires, they told me they were wearing evenly and didn't need to be rotated--so they didn't charge me for it. It's hard to find an auto shop that consistently puts honesty ahead of selling additional services. Cassidy Tire has done exactly that, and I highly recommend them. read more

Tried them out for an oil change since it was closer to my new place than my normal mechanic. Oil change was fine. Here's my issue. I had a check engine light on. They said they can run codes but that's it, great. Came back saying I needed brakes AND routers to the tune of $1,200 which I knew was BS. Took it to my normal mechanic and he said routers were fine and brakes still had 20% left. Get a 2nd opinion for work they suggest. read more

[[HIGHLIGHT]]Jovan was extremely helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While using their chat feature, I made an appointment.[[ENDHIGHLIGHT]] Prior to the appointment I decided to call and confirm everything that was set up via the chat. Sadly, the prices were not aligned, but Jovan was upfront and honest about that As someone who doesn't know a lot about cars, I dread when I have to take my car in for anything. Jovan was honest about what I needed vs what could wait and in the end, that's what everyone needs when dealing with expensive car upkeep. [[HIGHLIGHT]]Another nice feature was the text alert I received when the inspection was done. It showed pictures rather than just having to take their word for things that needed to be done.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One star for the guy who set up my appointment online, five stars for Jovan[[ENDHIGHLIGHT]] read more

I went in with a couple questions about my tire and [[HIGHLIGHT]]the man I spoke to was so helpful and knowledgeable.[[ENDHIGHLIGHT]] Recommend this place to any who needs a tire or has questions! read more

Took my Tesla to this location earlier today. I had a screw in the tire. Great customer service, fixed the issue. [[HIGHLIGHT]]Text me progress and pictures.[[ENDHIGHLIGHT]] Fix was under $70. Highly recommend this location. read more

Very professional, was able to do my oil change promptly the same day. Very nice waiting area, great customer service. Price was much lower than other places I've been. [[HIGHLIGHT]]Cassidy has always given me trustworthy advice over the years.[[ENDHIGHLIGHT]] For example, several years ago, my car was making a creaking noise. [[HIGHLIGHT]]They advised me over the phone to get a car wash and then call back if the noise persisted (problem likely due to debris from the recent snow!).[[ENDHIGHLIGHT]] Wow!! What an honest bunch! Very impressed. read more

Top notch service! I picked up a huge nail on a Friday afternoon and drove right up to Cassidy to get the tire repaired-- [[HIGHLIGHT]]the sales guys at the counter were very welcoming, professional and courteous.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I didn't catch the first name of the sales guy who ended up taking care of me--my receipt says Mr. J Correa-- he was efficient, friendly, and seemed to know his stuff.[[ENDHIGHLIGHT]] I ended up needing a whole set of new tires due to an additional irreparable slow leak that I had been dealing with in a different tire from the punctured tire. [[HIGHLIGHT]]I didn't feel pressured by a sales pitch.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They were accurate about how long it would take, and I appreciated the communication they had with me, both via text and verbally.[[ENDHIGHLIGHT]] Unfortunately, it was not my first nail in a tire, and I know it won't be my last.... read more

[[HIGHLIGHT]]Fantastic team that is always knowledgeable and helpful.[[ENDHIGHLIGHT]] I come to this location for all of my oil change and tire needs. [[HIGHLIGHT]]I stopped in today for assistance with my headlights and was immediately helped by Jovanni.[[ENDHIGHLIGHT]] If you aren't sure who to take your car to, look no further. You've already found them!!! ​ read more

I called them on Friday morning and told them I live around the corner and need a tire patch. The guy said he couldn't help till Monday. What??? I again asked if they could please help a neighbor out and squeeze me in for a quick patch. He laughed and said no. So, I called Tuffy Auto Service Center down the street and Danny told me they're busy but he can help me out. That's how you do it. That's how you gain customers and establish confidence. Cassidy's might be closer to my house and they might even be less expensive for certain services, but they lost a good customer for good today. I recommend you take your car to a local neighborhood shop and skip this large chain that obviously couldn't care less about their neighbors. read more

They did a decent job on my brakes but charged $45 labor for each tail lightbulb they replaced plus the part. 3 lightbulbs at $1.99 each plus $135 in labor for a 5 minute job. Jiffy lube does it for free minus the part. What an absolute ripoff!!! read more

Made a day before appointment. Impressive value with efficient service. Highly recommend.

The service is not good. Since Covid they have been short staffed. They want you to drop off your car instead of waiting for it to be done. I also found the communication is not good because the manager is also very busy with repairs since they are short staffed. I went to Belle Tire and it was much better! Belle tire was a Cleaner shop and clean waiting area ( Belle Tire in Hoffman Estates). At Belle Tire it was a short wait for my new tires, and they were more professional. read more

Man, this used to be my go-to auto repair shop ... I've taken three cars there over the last 17 years. Something changed this summer ... a simple oil change that used to be a "while you wait" 20 minute service with an appointment suddenly took 4 hours, and came with pushy texts of "this is what your filter looks like and it's highly recommended that you change it." I thought perhaps things were rough with COVID and gave them a pass. Time for an oil change again, and made an appointment on Monday to bring the car in Thursday at 9am. Drop off, and they say it'll be ready by 4, and cost $78 "because your car takes synthetic oil." Call came at 3 with pushy song and dance of upsell options, and then pressure to get down there ASAP to pick up the car (they needed the space or were closing early or some such). When Melanie ran this location, she gained a following because she did good, fair business. Bryant was great too. The new management stinks. Poor service, pushy selling, lack of trust. read more

I took my car in for a flat tire service was very quick people were very nice and efficient. I will continue to use them .

I had a flat tire and had it fixed at Cassidy. [[HIGHLIGHT]]Jose, the manager was totally great. He laid out the options and costs very clearly[[ENDHIGHLIGHT]]. The car was ready exactly when he said it would be. first class operation! Thank you, Jose. read more

I had a slow leak in my left rear tire. I could see where a screw was stuck in the middle of my tire. I went to Cassidy expecting that they could fix the tire pretty easily, but instead they told me that the tire was not repairable, and I would need a new tire for $250! Well, I have had many tires repaired before with holes in the same place, so I told them I was going to get a second opinion. I went to Goodyear Tire at Clybourne and Southport where they promptly fixed my tire in 30 minutes while I waited - $50 and it's been fine ever since. Cassidy is now dead to me for committing fraud. Stay away from these guys!!!! read more

Cassidy Tire did a great job for me, right before the Easter holiday. New tire within a few hours. Friendly service. Nice to have them in the neighborhood! read more

This (and the Roscoe Village Cassidy shop) had been my go-tos for routine oil changes/tire rotations/tire inflations for several years, and I've always appreciated the friendly, responsive service received. (Even when I called to vent about this next issue!) The harsh review comes because I used Cassidy to replace brake rotors/pads in early 2020, and they were in need of complete replacement barely 18 months later in August 2021. (And the car wasn't subject to heavy use, extreme braking or weather, especially in the work-from-home era.) Makes me question the quality of the parts/installation, which is disappointing because I am happy to pay a premium for a competent local business. read more

The team at Cassidy Tire & Service on Diversey is excellent. When I needed help - fast - they were available, responsive, knowledgeable, and incredibly friendly. My trouble was a flat tire on a large SUV. My vehicle was parked on the street in Lincoln Park and the flat was tight against the curb. (To my surprise, my dealership didn't offer curbside service.) I called Cassidy and they were able to get out to my vehicle that day. No one was available immediately, but they kept in touch with me during the morning (reaching out to me with multiple calls) and had someone out within a couple of hours. The service tech was able to get a spare on my car and get me back to the shop where they repaired the flat. My time at the shop was less than twenty minutes. While I waited for them to repair the flat, the office staff answered my questions about replacing my tires and provided helpful information on different options, including different types of tires and their prices. (The details for which they printed out for me to take home.) They crew at Cassidy was great. They were there when I needed them, incredibly helpful, credible, low-pressure, and all at a great price. There are a lot of business out there and a lot of people trying to sell you things that you don't necessarily need. Cassidy isn't one of those places. They're solid. read more

Turns out it's not a fluke! I have been a longterm customer who wanted to support a local business for my car needs. Until recently, Cassidy tire has been my go to car maintenance shop. I sent my wife to this shop which I loved so much, about 6 months ago, and she had a terrible experience. Took all day to get an oil change, with no communication about the delays or when it may be completed. She ultimately will not go back again. I wanted to give the shop another chance. Turns out it's not a fluke! Service was terrible again today. I schedule an 1130 appointment today. I was on time and told my car would be done at 2pm. I had appointment, so when I returned at 315pm and found that my car hadn't even entered the garage for a simple oil change. I was upset and frustrated. No one called to let me know there was a delay. I would have understood if someone would have contacted and informed me of the delay. But no one did reach out. So a whole day was wasted trying to support a local business that couldn't even communicate with their customer. Jiffy lube was able to complete the same task in 30 minutes. Cassidy Tire couldn't even communicate that there may be a delay. I would have taken any communication. Sadly, it wasn't a fluke and this longterm customer is no longer loyal to Cassidy tire. Ownership it is time to re-examine your business model. read more

I did two engine oil changes here. First one was done correctly. Second, they overfilled the oil by 3 quarters of an inch above the dipstick hashmarks. Too much oil builds up pressure and blows engine oil gaskets, typically causing the engine oil pan gasket to leak and costs a lot to replace, in a good case scenario. On top of it, that last oil change took more than 3 hours. Save your car and your time, avoid this shop. read more

After getting my car outfitted with a replacement spare last week, I still needed a new tire. Drats! Enter step two. I asked my trusted colleague Johnny T for a recommendation and he mentioned he'd turned to Cassidy Tire in the past with favorable results. So I drove over to Cassidy, talked to the counter dude and was quote 45 minutes for a tire change. Not as painful as I had anticipated! I walked over to the waiting area and was inches from sitting down when a fellow customer screamed, "don't sit down!". Turns out I was about to plant my ass down on a WASP. I'm scared of exactly two things - porta potties and wasps - and watched on in fear as the unwilling reaper of death brought the wasp to his un-glorious demise. I did think it was bizarre that counter dude (sorry, don't remember his name) had no interest in killing the wasp himself. Thanks for saving the damsel in distress, hipster customer. YOU ROCK. A few minutes later, counter dude beckoned me to deliver the damage on a new tire. I had mentioned upfront that I wanted to go with the most cost-effective option as my original Saab performance tires are expensive. He still attempted to sell me on the highest-cost option first, but when I reminded him of what I wanted, he gave me a cheaper option (which Ashland Tire never did). Sold! Quick, easy, and thankfully painless despite the wasp. So far, so good! read more

Cassidy Tire & Service - Tires Near Me - Chicago, Illinois

We were in a jam, desperately in need of new tires on a short time frame. Jose squeezed us in to get it done same day. He was very helpful and easy to work with. Made a huge difference at a moment when time was critical. Jose also pointed out a few other small repairs for future consideration. This was a fantastic, five star service experience !!! read more

I had a flat tire and needed a replacement. I dropped my car off in the morning and had it back that afternoon! great service, everyone i spoke to was very nice. hopefully i don't need another tire, but if i do i'll be coming back :) read more

Dropped off a tire to be repaired and I was told it needed to be replaced. The tire they mentioned was not the tire they installed. That's fine but the difference from there price from another tire store was around $50.00 and it took 2 days to get. I need to get 3 more tire and it won't be there. read more

Jose and the team at Cassidy Tires are true professionals. When a nail found itself in my (fairly new) tire beyond repair- Jose made things right! Always a positive experience and excellent customer service at Cassidy. Thanks again! We will be customers for life. read more

Great service both times we have been here. Each times we've had an emergency flat tire fix needed. We live right around the corner which makes it easy to slowly drive our car over. I also like the ease of making an appointment online. There was no fuss, then I jut drove up and in. Checked in and left the keys. The next time we need a tired replaces, patched or even our oil change I'll be back. read more

I stopped by before work with a low tire. They were busy, squeezed me in and plugged up the tire. I am so grateful for their wonderful service it was amazing and because I didn't have to finish work with a flat tire. 10/10 recommend. read more

We have no change and since the coin shortage seems to be long lasting, we had no luck trying to use gas station air. We came here as soon as they opened on a Saturday morning because we heard they had free air for tires, and I am so glad we found them! They were so incredibly helpful and friendly and filled our tires for free! I wish we would have had cash to tip them, but we will definitely be returning for all of our future car needs read more

Cassidy Tire & Service is basically everything I've ever wanted out of an urban car repair shop. They've been competent and helpful with both extremely minor repairs and somewhat major ones. It is conveniently located, has helpful customer service, and they can often get minor repairs done quickly while you wait. In sum, they help you save some of the time and stress that comes from maintaining a car -- and thus provide one of the most valuable services of all. read more

I got there for my 2PM appointment for a wheel alignment and was told it would take 45 minutes. I told them I would stay and wait around. My car was parked right out in front of the windows. They didn't take my car back until 2:40PM. I sat there until 4PM until I was finally told my car was ready. The person behind the counter apologized and explained that it took a bit long because they had to be careful attaching the machine to my wheels to prevent them from being damaged. Ok, well that doesn't explain why it took 40 minutes to take the car into the garage in the first place. Then, came time to pay. They charged me $120 when they advertise an alignment on their website for $89. I was so aggravated at that point from sitting in a gross tire shop for two and a half hours of my life that I just paid it and left. Next time I'll pay the extra $50 to take it to the dealership and get a loaner. Two stars because the alignment was done well and the car is now tracking perfectly straight. read more

Scheduled an oil change and tire rotation online, with make, model and trim package typed in. Got a call from the shop the day-of saying they couldn't have it done that day unless I dropped the car off within the next 2 hours. Ok, thankfully I could leave work from Joliet in the middle of the day to make it happen. I show up and they have the wrong price for the tire rotation and oil change is more expensive than the online quote because my car model takes more than 5 quarts - what was the point of typing this info in online then? Pickup my car and notice my one wheel with missing stem cap is in the same spot - they didn't rotate the tires. Come back into the office and they say I'll have to bring it in tomorrow for the tire rotation. Thankfully the next day another person was working the counter and credited the tire rotation - added a star for that. But doesn't take away from me having to miss a bunch of work for a simple service. read more

Cassidy Tire & Service - My IOU for the tire rotation they didn't perform. - Tires Near Me - Chicago, Illinois

One of my tires wasn't filling up with air at the gas station. Brought my car in to get it checked out. They checked all my tires and turns out there wasn't any issue. They topped off the air in them and even replaced the tire valve caps free of charge. Incredibly grateful for their kindness. Meant a lot after a rough day. read more

I took my car here for a routine oil change in early 2017. My car started leaking oil immediately after. Took it to another shop to look at the leak and they said the wrong plug was put on during the last oil change - that was the source of the leak. My oil change at Cassidy was the first oil change after my warranty from the dealership expired + it started leaking oil immediately after Cassidy performed my oil change. Will never go back. read more

Got a nail in my tire when i was visiting. Cassidy shop is friendly and professional. The price is reasonable for what it is. I waited for about less than an hour for the whole thing to be done. Thank you for the quick service and get me back on the road quickly. Clean shop, easy attitude and quick. What more to ask? thanks again guys. read more

I had a great experience getting a tire replaced at Cassidy Tire on Diversey. My car has a somewhat uncommon set of tires and most tire places said that it would take two or three days to get the tires and insisted that I get at least two tires replaced in spite of my tires being very new. I talked to the manager at Cassidy and he confirmed that I could just replace a single tire and helped me through the process of ordering the specific tire. I was back on the road in less than 24 hours including the time that it took to ship a tire from Indiana. The service was great and the cost was reasonable and less than 1/3 of what Just Tires quoted me. I will be going back. read more

Stopped in here to get an oil change, the manager was very friendly, took care of my car and did not try to upsell me or convince me to get anything I didn't need. Welcome sight in an urban shop. read more

I suppose it's a good convenient place for an oil change, but I wouldn't pay for a tune up. They are overpriced. Also, I feel like they tried to rip me off on "tire sensors" instead of just resetting the computer on them, and they gave me a bum batter. I found a new place who fixed all of that and didn't charge me for new tire sensors. I literally drove around with my car tire light on for two years because i couldn't afford new tire sensors for each tire. Turns out that I didn't even need those! read more

Dishonest scammers who tried to sell me $1,700 worth of unnecessary parts/labor. DO NOT TRUST THEM! My most recent trip to Cassidy was my third time in the shop and most definitely my last. Shortly after my first oil change this summer I took my car back in to have them check out a rattle I started hearing under the hood when hitting bumps. After inspecting, they told me that one of the engine covers had a couple slightly loose screws, so I'd probably just hear that occasionally. No offer to fix it, just said I'd hear that rattle and not to worry about it. Very annoying that they didn't just tighten the screws and I was questioning then whether I'd ever go back. Last week when I realized that I had a headlight out I decided to go back out of convenience. I asked them to please check again on the noise I have been hearing. They called to tell me they discovered the source of the noise and that my front wheel bearings and all struts needed to be replaced and the quote was $2,180. I was shocked and declined the service (so I could get another quote elsewhere) but asked again for an explanation on parts needed and Bryant got a defensive tone and said "you'll see it all on the quote when you pick the car up." Why get angry if the work was necessary? I was just trying to understand what was wrong. When I picked the car up I told Bryant I was upset that I brought my car to them months ago and they told me not to worry about it and now it's magically a $2200 problem. He was defensive again and said, "well sometimes problems aren't caught until they start damaging other parts too." An interesting statement in hindsight after I discovered the truth at another shop. Hint: no other parts were actually damaged. I made arrangements to take my car to a well trusted shop my family uses in the suburbs. The only reason I didn't go there in the first place was due to location inconvenience. They told me all I needed was one wheel bearing replaced. Cassidy tried to sell me on both front wheel bearings and both front and rear struts. The extra wheel bearing and struts added up to be $1700 of the original $2,180 quote. They tried to more than quadruple the cost of the amount of work I actually needed!! Seriously, do not take your car here. But if for some reason you do, I'd highly suggest getting a second opinion! read more

They were able to squeeze me in as a walk in despite being very busy! Everyone was extremely friendly and helpful and I will definitely be returning :) read more