My renewal was up and decided to explore my options with a different company, i came in and Fatima…read morewas really friendly , patient and provided me with important information and guidance in making the right choice for my families auto insurance! The process was very smooth and overall experience was great!

I was charged an extra $108 after my insurance policy deposit. No one could help me and I was…read morebounced around more than once. I finally spoke to a supervisor named Robert, ID number 5415. He proceeded to tell me, I needed a confirmation number. I asked if I could call him back directly because I didn't feel comfortable bouncing around to anyone else. So he says he's going to lunch. I told him I could call him back after lunch. He proceeds to inform me any supervisor can help me as if me wants didn't matter. This location lacks the want for customer care.

This is the place to go when you have to do a live scan. This place is efficient and has structure…read morewhich is nice when customers want to get in and get out. There's plenty of parking in the parking lot as this business is near other businesses. When you go inside there is a waiting area and the people who work here are professional. This location accepts walk-ins which is convenient. I like that you can call ahead and get more information such as how long the current wait is. Check out this location next time you need fingerprints completed for great customer service.

It's next door to Moore's Martial Arts. I needed to get my fingerprints scanned as a background…read morecheck requirement for IHSS employment. Out of all the companies I contacted, Capital Live Scan is one of the very few places which accepts walk-ins. Other businesses requires an appointment. Since I had already filled out my paperwork, I was seen shortly. (They prefer if the paperwork is filled out ahead of time.) Employees were fast but thorough. My scans were completed within a few minutes. The State of California fee plus the Rolling fee was only $55.00.

The owner remembered me even after 10 years of not having mail there. I needed to get mail deliver…read morethere one more time and he remembered me. Wow. He always provided great service.

Good place if you want them to pack and ship. He is also a…read morenotary. Very friendly too.

All TEAM MEMBERS are incredible assets to this location !! Upon arrival to, be acknowledged by…read morename. An AWESOME feeling.

I don't head into the UPS store often, but it's nice to know what to expect when I do need to send…read morea package. While there's usually lines when I stop in they always keep them moving. The staff is very helpful and I appreciate them being able to walk us through options and pricing to send items. While sometimes it feels expensive, so far everything has made it safely to its destination on time or early.

This UPS store is consistent. I stopped in to send a package for work and the staff member there…read moregreeted me right away. I was behind one other customer and shortly after I entered a whole group of people got in line behind me. The person working was efficient and helpful, they answered my questions and were able to get my package sent and ready quickly. While it was more expensive than I anticipated, it was nice that they guaranteed its deliver within three days and the package ended up arriving earlier than anticipated. This is the first location I think of visiting when I need to send a package.

BIG Warning. July 1, 2026 we paid for our renewal of our box for 1 Year. My husband is sick so we…read moreare moving out of the area. I called to see if I closed the box would I get a refund. I was told No. We have a small box and paid 372.00 for the year. Today is July 21st, 2026 and we will not get a refund if we close our box. Be Warned: Do Not Pay by the year unless you can afford to give your money away if you have an emergency situation. As far as the service, it's been great

I finally was able to make my way into their new office this past Friday, September 12, 2025. First…read moreoff let me say I have been a part of this insurance group for many years. I have had a great customer service with all of the agents that I had to do business with previously. So this visit, was no different. It actually was more so relieving since I was so stressed out about my policy. I recently had some fraudulent activity occur with another merchant, which was affecting my payment due for my auto/renters policy payment. Sarah, who is my Angel on earth calmed me down was super thorough, answered all my questions and provided detailed information for me regarding my policy. There was a gentleman there. I forgot his name, but he was just as helpful as well! This was my first time having an interaction with both of them, but once again, like I said the customer service in this officeover the years has been impeccable. If I could give that office more than five stars I would.

Horrible office. Had SF for 30+yrs. Moved to Natomas and switched agent to have one close. Problems…read morefrom day 1. This office couldn't get anything right, constant headache to call and fix their mistakes. Had to go in a couple times because they wouldn't fix over phone. Reception staff were horrible, absolutely ignorant to all things insurance. Rates would increase every other month and I wouldn't be advised, kept telling me that's normal. Lies. To be fair, Max is pleasant to speak with but always defers you to his staff who are fairly incompetent. I switched to another agent 8yrs ago and haven't had a problem since. I receive all notifications, responses to all inquiries. And every single change is communicated. Example, insurance increased less than $2/per month recently and I got a call to advise me. Claims are paid fast as normal, within days via direct deposit, etc. I love SF. Avoid this agent!

I have never had such a frustrating experience with an insurance company…read more I called Freeway Insurance simply to change my deductible because my auto loan company notified me that my coverage was considered deficient and I was at risk of being force-placed into an additional $255 insurance policy. What should have been a simple request turned into a nightmare. I was hung up on SIX different times while trying to get assistance. When I originally called to update my policy after trading in my car, I was told I had to cancel my existing policy and start an entirely new one. This resulted in me having to pay an additional $750 just to keep coverage in place, on top of my regular payment that was due only two weeks later. The process and costs were never clearly explained. To make matters worse, I received notices in the mail stating that my policy was missing required vehicle photos. However, when I contacted customer service, they could clearly see that the photos had already been submitted and simply uploaded them to my policy themselves. So why was I being threatened with issues over documents they already had? The lack of communication, repeated disconnections, conflicting information, and overall disorganization caused unnecessary stress and wasted hours of my time. Insurance is supposed to provide peace of mind. Instead, dealing with Freeway Insurance has been one of the most aggravating customer service experiences I've ever had. I would not recommend Freeway Insurance based on my experience.

Took my Dad to get insurance they helped us finish the process in less than 30 minutes, were very…read morehelpful and knowledgeable as well as kind. Melissa Luperico was great 10/10 recommend, not to mention affordable!

Filed my taxes here at the recommendation of my husband's work associate and the following year I…read morereceived paperwork from the IRS that didn't match my filing. MY IDENTITY WAS STOLEN AFTER USING THIS TAX SERVICE!! DO NOT GO HERE!

The only reason that I am giving them 1 star is to be able to share my post. These guy's are a…read morescam! I specifically stated my job title and specified to the lady preparing my taxes that I am not in any way a government employee or government official. Later on in the year I got hit with a tax audit and had to pay over $4,800.00 because she had put me down as a government employee so she could be able to have me itemize more and get me a better refund. I strongly recommend to stay clear away from these crooked tax preparers. They are a scam!