AAA is a must have! I upgraded to the premium level from the classic without even knowing about all the extras. Even using AAA just for the DMV services and the roadside assistance only for years was worth it to me, but now i know the real value is the perks like rental car discounts, travel discounts, and so many others that if you take the time to search can essentially offset and in some cases even save you more than the cost of the membership. This location has usually been in and out in less than 20mins as a walk in every time, and with an appointment even quicker. Can't believe i went so many years without a membership but glad i got one now! read more

Went in for some DMV registration and swapping titles. It was very quick and everyone was super friendly. Lovely location and pretty big and comfy inside. Parking was a pain, but the service requested was fast and friendly. Definitely so much easier than going to the DMV. They offered popcorn and it was overall a great experience. read more

AAA - Insurance Near Me - Santa Rosa, California

I get all my car insurance roadside service and DMV stuff from this office. The staff is nice customer service is great

I came in to register my car in July and they took my money printed out a registration and gave me a sticker. Well I didn't know I had to double triple check their work because they registered my other car four months early so trusting them I've been driving around with a car that's unregistered for over three months with a red sticker that belongs on a different car, I'm really mad at their unprofessionalism and they're inefficiency and not double checking their own work! read more

Nice looking location, but very unhelpful staff. I went into register, a vehicle held in a trust, for which I am the executor and the beneficiary. They refused to provide services for me because my mother who is dying of brain cancer is not a member. I explained, I am the executor, the power of attorney and the beneficiary of a trust. The vehicle was purchased for my exclusive use inside the trust, and the service is for me. But they continue to deny me services because my mother is not a member, but I am. Seems like BS to me. read more

An, the joy of membership. I needed to renew my registration so I made an online appointment for the next day. I showed up about ten minutes early, went in and checked in with the receptionist. She acknowledged my appointment and sent me to a waiting area. There was a nice scrolling screen indicating who was next. I sat down and was called to the next available worker. It was at my scheduled time pretty much to the minute. I presented my ID and my membership card. With a pleasant smile she told me what I owed. I paid cash and was handed the new sticker for my license plate. Total time in store less than 20 minutes. Total time angry, bored, disrespected, or frustrated zero minutes. They delivered exactly what they promised within the expected time frame. Great customer service from everyone I met and no one looked liked they were unhappy with their jobs. Thank you. read more

AAA - My little companion wasn't allowed in but he didn't have to wait long. - Insurance Near Me - Santa Rosa, California

Shockingly poor customer service from a gal in the DMV section, not willing to communicate in a way I could understand then said " Why are you getting a attitude with me" Like she was a flight attendant and was going to call security to have me kicked off the plane. I said, your rapid pace of talking and not letting me finish what I am saying might be the issue. Her reply " That is the way I talk" Blank stare down. OM what are we devolving into? Only this branch gets the low score, been to AAA all over the Country - always helpful. That is why I have the membership. read more

Worst insurance there is and low communication with the agents and their staff. Poor customer service and lack the availability help you and your needs but to answer questions. Also if you want a discount you need to get the membership on top of the insurance it self. Any other insurance I had had all the stuff included for cheaper. Thank god I am leaving because it's not worth it and above anything they raised their prices 70 percent more than other agencies. Last but most important they are not here to help you when you are in an accident. Do get a lawyer and do not sign anything without reading and understanding the paper work. Thank you aaa for making my accident of the hit a run on me and me hitting another car for it to be my fault at 100 percent like that's a joke. My adjuster never answer me only speak to him once's the whole time. To get in contact with them was worse than booking a doctors appointment. Talking to you Josh read more

Horrible ! We will drop our 40 year membership. The last straw. Can't get a tow for hours. They don't want to drive in traffic. Why do we have you. Done. read more

If you have an unusual question that does not fit any of their Robo-choices on the phone there is no way to get to a human. Impossible to do business with a company like this! read more

Came in with a complicated DMV registration issue (CA DMV strikes again) that had all of us flummoxed. The 3 staff members it took to figure out the issue kept at it, explained the process really well and were genuinely interested in helping me. I was very impressed and elated they were able to save me a trip to the DMV. read more

What a fantastic experience! Why oh why have I waited to get all my dmv crap done here in the past??!!? Seriously, very relaxed and comfy atmosphere- absolutely no wait either read more

All AAA suck. I pay for membership and never get any service. I have called on several occasions and they never arrive. I paid extra for my daughter to have coverage and when she had a problem and called they said it would be 4 hours! She had her two children freezing in the car and couldn't wait. read more

Policy Change, Wait Times INCREASED As of June 11, 2020, AAA at this location is not accepting the official currency of the United States of America due to concerns it may transmit Covid-19. (This was the explanation given) Social Distancing greatly increases wait times. Be prepared for only one household member to enter building when conducting business. The staff is doing the best they can, allow more time in conducting your business here. read more

AAA - NO CASH ACCEPTED - Insurance Near Me - Santa Rosa, California

Being a member of AAA, I was able to renew my car registration at this office avoiding the long lines at DMV. I walked in with no appointment and the wait was 2 minutes. The person was super efficient and I received my new registration and tags in minutes. I also took advantage of getting a photo of myself for a new passport. There was no charge for the passport photo. I think it might be a temporary thing as they are doing a membership drive for new customers or to retain existing customers. Either way, it saved me $20 and I walked out with my mug shot. I highly recommend AAA membership for towing coverage, gas, and other road emergencies. The value added services are a nice touch. read more

I've been a AAA member for over 25 years. I help out a blind friend get around by driving him around in his SUV occasionally. He is afraid to take public transportation or Lyft/Uber right now due to COVID. He needed to register his SUV, so I thought i could use my membership and bring him to AAA to use their DMV registration services, since it would be safer than him waiting in line at DMV. After waiting in line for 45 min, we got to the door and was asked what we needed to do. We told the lady car registration. She said that only one of us could go in. I told her he was blind, and then she asked us if he was a member... He's not, because he is blind and doesn't drive himself. She then gave us the option of him joining AAA since they offer more than DMV services (like travel and museum discounts. - (no one is traveling / museums aren't open right now), insurance, etc), having him sign the title of the car to me, or go away. We tried to persuade her to allow us to go because of his disability and my long time membership, but she wasn't even sympathetic. He wasn't going to join AAA to get his car registered, or sign the car over to me, so we left. AAA. I'm disappointed that a long time member, trying to help a disabled person is turned away. Especially since I send in my membership every year and only use it for emergencies. read more

There system for having you wait is flawed. Had to wait 30min for them to "call me" so i can come inside and handle my dmv paperwork. After getting annoyed i just went inside and they moved on from me because i never got a call from them. Ridiculous. Avoid this branch read more

AAA - Front door - Insurance Near Me - Santa Rosa, California

I never thought I'd take the time to write a review about my registration experience however, even with the current pandemic, this office is running a smooth ship. I stopped in at 3 pm on a weeks day, there were 4 people standing in the carefully spaces out queue awaiting their turn to be invited in. From start to finish, I felt completely safe. The staff did a wonderful job of maintaining a small number of clients inside, they sanitized each area after a person left. While I was being helped, the agent took careful precautions to ensure our safety. She was careful not to cross contaminate as she asked to see my Id and payment card through the plexiglass and keyed in my information by sight. When I needed to sign forms, I didn't have a pen so she gave me a new pen and did not take it back, she specifically stated "this pen is now yours". The whole transaction was quick efficient and made me feel safe and like a valued customer. The convenience of this service is well worth the membership fees as I was able to leave with my registration sticker in hand and not have to risk the wait in the mail from online renewal system or the torture of the DMV. I highly recommend this branch. read more

Place has a clean interior with a welcome podium at the front which will sign you in and direct accordingly. The person at the front was courteous and personable, and time to the window was done in a timely manner. Quoted 30, waited 30. No real complaints, each person I was in contact with were personable and I had gotten done what I needed to get done. I'd stop by here again. read more

Wow. Made an appointment to transfer title. Shame on me, Friday afternoon. Took time off work. Showed up early and was told they had eight people in front of me and could not help. These are not the same people they used to be. read more

Always helpful and convenient. Great staff. Been a member for almost #20 years and always appreciate the service and piece of mind. Excellent location on Mendocino Ave. read more

Just saying, if you need roadside service, skip the automated stuff by pressing 0 after each prompt and you will reach a live person who can help. Still sitting here 1hour 45 minutes later after " help" went to wrong address. read more

I went through the AAA phone app to get a vehicle towed into a repair shop for service. In conversation with the driver, a man by the name of Terry Hansen, I mistakenly said that the "tags are out", when the registration is in fact suspended due to lack of insurance. He used this clerical mistake as an opportunity to tell me his company could be audited for towing an unregistered vehicle, but in exchange for $40 via Venmo, he would "do me a favor". I was unsure how to take this, so informed him that I did not have a Venmo account, and asked him to please come my way so that we could figure it out. Upon arrival, he was argumentative, aggressive, and rude. He refused to tow the vehicle after I refused to give him money via Venmo, and immediately after driving away, he placed a call to AAA, telling them I had swapped either plates or tags on the car in order to make the tow. A blatant lie. AAA believed this lie, and as a result I will be cancelling my membership with them as well. In short, a terrible customer service experience all around. I'll be informing Occidental Towing, and AAA via phone call, that their drivers are attempting to scam AAA customers. I was paying $200 a month to get called a liar, and NOT get my car towed, because I was unwilling to get scammed. read more

Misspelled my name on my registration for a new truck I bought. Asked him to fix it, said he did but didn't provide new receipt. I thought at the moment it was a bad idea to leave without a receipt but trusted the teller. Sure enough, the registration had a spelling error. Maybe a rare mistake but the long lines at this location make coming here a crapshoot. read more

Customer service is bad and the wait time is terrible, I'm surprised the way they treat their members at this branch

I came in here to get replacement plates issued for the car I was selling. I got there right when they opened. I was worried the process would be complicated. I was in and out the door in less than 30 minutes. The lady that helped me was really sweet and helpful. Very thankful to be a member at AAA read more

MIS-PLACED LOYALTY! Having been a member of AAA since 1955 - one would think they might value me as a customer. NOT SO!!! I have booked many a trip thru AAA for both myself & our kid s.NO MORE - as there is now a $40.00 per ticket fee attached. This is just the last straw for me. Previously there was a glitch in the auto pay system & instead of any notification or calling - they let me drive WITHOUT insurance for 3 months!! This was discovered when I went in to register a vehicle. While correcting the problem - I was treated with great disrespect!! I get the feeling they are like health insurance companies when you reach a certain age they don't want you as a customer any longer. That can be arranged & at much less cost. Would I recommend AAA - NO - you can do as good or better for less, It pays to shop around! read more

I've been with AAA and this branch since 2017 and have a number of policies with them. I can't say it's always performed well but...1. Whenever I've gone in the person at the front was courteous and helpful. 2. When a couple agents in the last two years forgot to cancel a policy the agent I talked with was very understanding and responsive. Management not only corrected it but in one case went one step further to make amends. Korena and Ana, thank you again for your quick response. Thank you also to your supervisor. Your work was and is much appreciated! read more

Staff are kind and they do work professionally. Got here for issuing international license. Service was quick. I paid $20 for the license ( I brought 2 passport style photos) This office was busy, but not too busy. Waiting time was around 5 min. Parking is tricky from Steele lane. Need to go around 1 block, 'cause the entrance was not found but one way exit. read more

AAA is the very best deal, and the Saturday office hours are superb, great smiles, great people Bert read more

Very nice facility. Fast service and complementary coffee, hot chocolate. Free Wi-Fi. Comfortable chairs and not much time waiting to enjoy them. They also offer a DMV services at this location! How convenient! Picked up an international map while I was there as well. Parking lot isn't very big but due to the speedy service I haven't noticed it being a problem. It might be at busy times though. FYI: don't waste your time going to the old location on Farmers Lane. It's closed. read more

Overall a very good experience. Only issue was that I called about registering another car and they didn't tell me they stop that service early. Went there, spent some time in the car getting paperwork organized, went in and the woman at the front told me I was 3 mins late to get that service! She saw I was upset, so she asked a staff member that actually processes the forms and he fit me in. He was great, new his stuff and super fast! read more

Not sure if it opens on SAt, will keep you up to date. Yelp says yes and one internet site says no. During Thanksgiving weekend the recording said it's closed. If you need DMV service,, at this AAA office, you sit down and wait for your name to be called. Free Wifi while waiting. They offer free coffee but it comes in those non environmental plastic mini tubs. They take checks, cash and if their credit card machine is working; credit cards. Just a warning, cause when I was there one time, their credit card machines didn't work. Banks are nearby so it's not the end of the world. This is one reason you might not want to get there at the very last minute. read more

I have been coming here for some time now. It is so easy to get in and out. The biggest plus, no DMV!!!!. Fresh coffee, great service.

Rhonda was the nicest most helpful lady I have ever talked to. Also the insurance agent Mark was a really nice guy and you could tell he really cared. I think they both deserve raises. I have dealt with multiple people in there beforeand it hasn't been great, but Mark and Rhonda are both amazing! read more

I'm so happy this office opened up on the North side of town. I've been a AAA member for years but needed to update some information and get a quote. We waited for less than 5 minutes for an agent and when we sat down with our agent, she handled everything. We got exactly what we were looking for with no hassle. The agents are very professional and knowledgable. read more

I would've not given any stars to this place. They were terrible at customer service. My daughter was stuck alone on a road way and on the way to pick me up (the card holder) they wouldn't even accept it. Like how dare you not pick up my daughter who was needing assistance. We ended up CANCELING YOU because how terrible of a place would be to a member who pays to have this. read more

I used to hear alot about AAA insurance company, i was scared to check out because they give alot of services so I thought they should be expensive, I pushed myself today to check out, i met the nice gentleman there his name tim mooney, he started to gather the information, we ended up with perfect price I didn't expect it after all the services they give, it's about a $100 a month lower than my current policy which it didn't give me any of the benefits that AAA give , on the desk without a thinking time i go ahead and get the policy from AAA, Thanks Tim for your nice hospitality and for your assistant. For sure I will have all my family and friends switch to AAA read more

"That's what I just said" (with a slight emphasis on "just") -- this is what Kim, who told me randomly that she was the manager, said to me, after I confirmed that I needed to get out of state registration from the DMV, after she listed off 4 different things I needed, it being my second visit, having to come back with something they told me I needed upon my first visit, and after calling before my first visit to ask if they could help me but being directed to a phone recording that stated quite clearly they could help me with what I needed. I told her I had called and heard the phone message saying they could help me with registration renewal and getting new plates. Then she demanded literally three times that I tell her "exactly" what the rather lengthy phone message said that I had listened to the day before, before coming in the first time. She continued to try argue with me about it and that I "needed" to tell her what it said. Firstly I already told her exactly what it said. Secondly, she can and should just call the phone number and listen to it herself rather than rely on someone else to repeat a lengthy phone message to her. Thirdly, you shouldn't be rude and demanding and accusatory and act like the customer has an obligation to tell you word for word verbatim what your phone message says.er 20 seconds with Kim, I was trying to find an excuse to leave, and I will *never* go back there. I would never say "That's what I just said". read more

Love this place. Courteous, knowledgeable staff. No lines. Quick service. It's awesome!