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    AAA

    3.0 (50 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - AAA

    Life insurance

    Travel services

    Security system installation

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    My little companion wasn't allowed in but he didn't have to wait long.
    Allan C.

    An, the joy of membership. I needed to renew my registration so I made an online appointment for the next day. I showed up about ten minutes early, went in and checked in with the receptionist. She acknowledged my appointment and sent me to a waiting area. There was a nice scrolling screen indicating who was next. I sat down and was called to the next available worker. It was at my scheduled time pretty much to the minute. I presented my ID and my membership card. With a pleasant smile she told me what I owed. I paid cash and was handed the new sticker for my license plate. Total time in store less than 20 minutes. Total time angry, bored, disrespected, or frustrated zero minutes. They delivered exactly what they promised within the expected time frame. Great customer service from everyone I met and no one looked liked they were unhappy with their jobs. Thank you.

    NO CASH ACCEPTED
    Miss T.

    Policy Change, Wait Times INCREASED As of June 11, 2020, AAA at this location is not accepting the official currency of the United States of America due to concerns it may transmit Covid-19. (This was the explanation given) Social Distancing greatly increases wait times. Be prepared for only one household member to enter building when conducting business. The staff is doing the best they can, allow more time in conducting your business here.

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    Photo of Raye L.
    438
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    10 years ago

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    Art I.

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    9 years ago

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    Art I.

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    9 years ago

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    Art I.

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    9 years ago

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    Art I.

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    9 years ago

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    AAA

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    Photo of Amy H.
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    9 years ago

    It's terrific to have a DMV office in northern Santa Rosa. The AAA office is nice looking, clean and well staffed

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    AAA

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    10 years ago

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    Art I.

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    150
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    9 years ago

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    Art I.

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    Photo of Rick S.
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    9 years ago

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    Review Highlights - AAA

    Being a member of AAA, I was able to renew my car registration at this office avoiding the long lines at DMV.

    Mentioned in 12 reviews

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.5
    (6 reviews)

    I usually don't have time to write reviews, but I had to take the time to recognize this location &…read morethe great customer service provided by Luis. I had some issues with my mobile acct & after spending several excruciating mins on 2 calls on 2 different days..I decided I needed to go into a location. As soon as I walked in, Luis had it cleared up & my bill paid within 10 mins. Great Job & Thank you!!

    I was in this store last Sunday afternoon. Two employees were helping small groups of customers…read more(family plans, I think), and I was next in line. It became clear it was going to take a while, and I overheard that the manager was at lunch. Fine -- I opted to wait. My issue isn't really the 35-minute wait. It's that during that entire time, neither employee acknowledged the growing line behind me. And by "acknowledged," I mean not even a glance. The line eventually grew to 9-10 people, and not once did either employee say something as simple as, "Thanks for your patience while we help these customers." That's customer service 101. No one was asking them to rush or abandon the customers they were helping. Just acknowledge the people who are standing there waiting. Even when I finally got to the register, there wasn't a cursory "Thanks for waiting." Nothing. These are basic courtesy/customer-service skills I would expect Xfinity to include in its training. I left wishing I could transfer my service elsewhere. Very disappointing experience. 2 out of 10.

    Vivint

    Vivint

    1.0
    (2 reviews)

    It's a good system while you have it. Just don't expect them to understand when you tell them that…read morethey sent a technician out upon your request to disconnect the equipment, but wouldn't take it with him. They didn't even have a record of that! I was evicted the day after Christmas, and I wasn't given a lot of time to grab things to their liking. So the equipment was tossed into a dumpster by the contractor hired by the now-former owner to clear out my stuff. I told them that if they tried to take me to court over it, they'd face a truckload of embarrassment. The rep claimed I said I was hiring a lawyer. I never said that. I got enough problems as it is now. I don't need this. They've effectively killed any thoughts of me recommending them.

    I actually worked with Vivint for a season in Alabama area back in 2021, and was one of their top…read moreperformers for technicians. At first it seemed like a solid option for a company/job, after a couple months I learned the sour truth. 90% or more of the sales reps just lie and cut corners (illegally). They forged signatures, hid information (actual costs, cancellation timeline, etc.). So many times have I gotten totally done with a 4 hour install (not paid by the hour only what's installed I get paid for) just for the homeowner to be blindsided by the actual cost when I go over the system and make sure they know what they are paying and it's usually not even a close number to what they were told (customer expected $30-$40 a month but is getting charged $80-$90 a month or more). Besides the low morals in the sales side of it, they don't care about employees at all. All the technicians were treated horribly and never got more than pizza party rewards for hitting HUGE milestones when the reps got things worth $500-$700 for the lowest prize, top prize was a brand new Porsche, us technicians got a backpack that fell apart after a month. The other technicians would leave trash and occasionally take items that aren't theirs including personal information from a customer. One technician borrowed a customers phone to "help download the app" he then went into the camera roll and found personal photos meant for no one to see and sent them to his own phone then deleted the message to hide the evidence, then sent it to a group chat with the other technicians in his friend group. I not condoning this behavior or these actions gathered more than enough information and reported it to management who then shrugged it off and swept it under the rug and proceeded to make rest of my time there a living hell. Would not recommend working FOR them and frankly their system is just mid at best, just use a ring camera it's cheaper and the same if not better quality.

    AAA - insurance - Updated August 2026

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