The shop is a bit out of the way, but well worth it. I requested a quote for brakes and rotors and…read morereceived a response within minutes. They were able to squeeze me in the next morning, which was important since my brakes needed immediate replacement. Both of my cars were completed the same day. The shop was clean and comfortable, the service was professional, and the pricing was fair and honest. My car is running smoothly. They're located in Unit C -- just follow the arrow.

It is very true it is an out of the way shop. But it is a…read morehidden gem ! They responded quickly to text, and got me right Cost a bit more than I thought it would, but everything is going up these days !

Left dealership with salesman telling me he would call me 2 days later to schedule to have liftgate…read morebutton figured out. Have yet to hear from him. Day after buying vehicle, turn wipers on and passenger side one flies off. Had to zip tie it on so i could see to drive. Within about a week or two, check engine light came on. Had it checked out at local place. (I live about 3 hours from dealership). Came up as an O2 sensor. I am disabled and on a fixed income. I traded in my Kia and some cash for this vehicle. It has been one thing after another. It has been leaking antifreeze and getting worse. Took it to the garage today and was told it's the water pump and it's inside the motor. The part alone is $900something dollars and about 12 hours of labor. Call the dealership and they want to know if I bought any kind of warranty. I tell them I don't know because the finance guy put a stack of papers on the showroom desk in front of me and said sign all of these. NOTHING was explained to me as to what I was signing. Guy I spoke to named Matt is who I talked to on my third call to them after the other 2 people never called me back. He says there is nothing they can do to help me. I have not even made a payment yet on this vehicle. On a fixed income, I don't have the almost $2000 to fix it plus make the payment on it. I have already spoken to an attorney about this.

I have bought three cars from these people. Never again. They charged $1000 for diagnostics and…read morethen didn't restore the car to the point where my daughter could drive it. Also, the sales manager is super aggressive and has everyone doing the hard sell. It's a horrible experience there either buying or getting your cars service.

Not entirely sure why this location has less stars than the number I give. The staff have been…read morenothing but courteous and professional-if not a bit unpolished. Hardly a reason for docking a star for a auto service shop. My second visit here and Tim, though alone and without immediate access to phone support, did everything possible to ensure I was taken care of. They were able to meet the price point of their competitors and were able to accommodate my timeline. Well done

Used to go here for all my cars a few years ago but they kind of went downhill so I ended up going…read moresomewhere else! Just last week got tires online and just for the heck of it I called them about installing them and no problem got right in was very surprised. All new technicians . So I decided to have them change my oil and they figure out my engine light.!! Passed inspection with flying colors!!! Thanks so much to Mr Work and the crew. When I have a problem I will be back for service.

I have been a customer of Charlies Auto since 1980. Wes is the best diagnostic technician I have…read moreever met. The shop uses high quality parts. I have never had to return to the shop for warranty work. That saves a lot of hassles like getting someone to drop you off or get a rental car. If you want a quality repair at a fair price, this is the place for you!

Took my 66 Mustang in for a total check up after a few years of no use. Wes and his team did an…read moreoutstanding job diagnosing the issues and fixing them. Very professional service and nice outcome to some fairly complex problems.

They did a great job on both my sons' cars. They sis the work in a timely manner and there was good…read morecommunication. I'd highly recommend.

The is the most honest shop I have ever gone to they are upfront with everything and I have been a…read morecustomer for over 20 years. I even have family that come from Massachusetts to go to this shop.

Friendly,attentive and efficient- being from out of state and needing to attend to a loved one in a…read morelocal hospital, their interactions were tremendously supportive. They evaluated my needs, recommended solutions, provided transportation and kept us informed on progress. I would recommend this business wholeheartedly!

Well, it seems the reports of this auto shop's epic reputation were NOT greatly exaggerated! You…read moreare looking at one very satisfied local Yankee. Not to mention eternally relieved to have finally completed a state inspection. What would otherwise be classified as an innocuous, yet necessary tradition, you would be surprised how difficult it is to find a place to get a proper state inspection done IF you're new to the area and not quite sure where to go. Worse yet....if you happen to have tint on your front windows like I did, you'd be hard pressed to find a place that will even perform said inspection, as it apparently violates NH state law. Anyway, this place is fast, efficient, and the staff are very accommodating. They even have a spiffy little waiting area with coffee and everything. Also, they accept Apple Pay. Which....I didn't realize until AFTER I already paid them with my card. See, they have one of those scanners that displays the option as the total is presented. I told the lady at the front desk they should probably post a sticky on the front door mentioning as much. This is such a convenient spot for me to get my state inspection and whatever else done because it's so close to where I live. And affordable? You bet your ass they are! Merrimack Auto Center is worthy of 5 swiftly executed state inspections out of 5.

What everyone else has written is spot on! The sign above…read more the bay door says it all Friendly service! I just moved to town and finding an honest mechanic can be a challenge , well look no further This place has all that! I would recommend you try them out! Great rates, honest assessment and they are not trying to sell you anything extra. Thanks for serving the Nashua community !

Only towed my vehicle to this place because it was closeby and they said they could look at it the…read moreday of. They didn't even pull it into the garage and charged me $74 to tell me I needed a new Starter Motor. Which was already known. So here's the full story-- Called early morning Wednesday (7:09am), The mechanic that answered looked at the schedule and said he could take a look and to bring it in. It was towed and dropped off at 7:50am. They couldn't get to it (I'm a single mom so had to rent a car to pick up my son from school) They called me the following day Thursday at 12:40pm, telling me they didn't pull it into the garage or run a full diagnostic as I requested, but instead they tried starting it up and that the Starter Motor needs to be replaced. (We figured that much) -- Noticing I will need an oil change soon they added that in, for a total of $880.00 for the repair. I asked for the price without the oil change and she said $728. NEARLY $160 for an oil change is absurd. When I asked about the diagnostic and why I was being charged for a diagnostic when they didnt even give me any information we didnt already know, and they didnt run a full diagnostic, I was faced with an attitude and told "we could have charged you $140 for an hour of diagnostics, but we only charged you for a half-hour". I'm sorry does pushing the start button on a vehicle take 30 minutes? As someone that lives a block away and this is the most convenient place, I STILL wouldn't go back. Even the guys at O'Reilys said they were total rip offs.

Service professional work is lacking used to be a trusted business not anymore.Plus I think he took…read moreadvantage of me Hellossod that he sent my car to another shop for an exhaust repair and charged me 800$ I could have installed a new system for that kind of money.. Never again There were other problems that he charged me for but didn't fix

Hands down the best mechanics in the area. I have taken several of my vehicles here for many years…read more Quick and efficient. Scott and Steve are wonderful!!