Went to 3 different spots before coming here to be able to get the car inspected the same day. No wait! They were quick and it was only $20! The guy said they haven't been very busy so if you need an inspection or something done to your car, this is the spot! Will definitely be back. read more

Hope you enjoy a long read and also a thorough understanding of the pitfalls you might expect if you bring your vehicle to this location. This is in no way a review I want to publish, nor is it anything I have ever felt was deserved in any dealings with businesses I've ever had in the past. I tried reaching out to the shop itself, as well as AAMCO headquarters, before I filed with the Attorney General. I was offered $1,100 dollars from from this shop (through AAMCO headquarters) if I would drop this matter and sign a waiver, which I respectfully declined. It's not about the money, it's that they simply refuse to admit that in this instance, they got the diagnosis wrong! For all problems, there is a cause and effect. Remove the cause, and the effect goes away. That didn't happen here. In addition to the amount I was charged by AAMCO, I ended up spending an additional $11,000 at a local RAM dealership for it to be repaired properly. It now operates flawlessly. This information I'm sharing is free for you, so accept it for what you paid for it. But at this point, I'm writing this with nothing to gain, as they refused any attempt to accept responsibility and try to make it right. With that being said, below is the complaint I filed with the Virginia Office of the Attorney general. "I took my truck to AAMCO transmission on 11/14/23 to change the fluid and filter and diagnose/repair an issue with shifting from gears 2-1. It has a hard downshift between those gears. I authorized the change of the fluid and filter as well as diagnostic work to determine the issue. Issue was ultimately determined to be the faulty valve body. Cost was estimated to be around $4,000. I authorized replacement on 11/20 to replace the valve body, TCM, and fluid and filter change. I was informed the truck was repaired and ready for pick up on 12-01-2023. Total cost for the repair was $4,341.97. Repair was warrantied for 12 months. On the way home I noticed there seemed to be no improvement. I drove the truck for approximately 100 miles the following week and determined there was indeed no improvement from the initial issue. I returned the truck on 12-07-23 and informed the shop that the issue was still present. Received a call from AAMCO on 12-11-23, stating there was a delay in getting it diagnosed, and they would reach out once a diagnosis had been made. I received a call on 12-14-23 stating that the diagnosis had been performed and it was determined that the issue seemed to be coming from the torque converter. The estimate for repair was approximately an additional $2,100. I informed the shop that the repair should be covered by them under their repair warranty, as they diagnosed the initial issue as a valve body, which constituted $3,000 of the initial repair and they said the vehicle had been fully repaired. They have declined to repair my vehicle as a warranty repair and only offered a $200 discount for follow on repairs. I declined their offer for additional charges/attempted repairs as it was already determined to be repaired and warrantied for said repair. In addition, I was never offered the opportunity to retrieve any of the non core charge parts that were removed for my inspection upon reported completion of repair". This is my experience and I doubt they will attempt to counter anything I've stated, as it is absolutely what happened. If they do, it will go something like this: "Mr B. ended up having a two part problem with his vehicle". Or, "we did extensive testing, and all signs pointed to". Any technician can get it wrong and say, "well it was this, but it's also that". Please save your hard earned money, and take your vehicle elsewhere. read more

Came in because my car got a flat while driving nearby...was hoping for a quick fix. Despite taking my car back immediately into the garage, I waited for over 2.5 hours(!!) as they checked EVERYTHING on my car. Gave me a report on brakes, engine, filters, etc. I didn't ask for that...just needed a quick plug/patch. Pathetic cash grab. Obviously I didn't take their offers and will NEVER come back. P.S. The pic shows they used to have two windows to let you see into the garage as you wait. But they "conveniently" covered that up. read more

AAMCO Transmissions & Total Car Care - Auto Repair Near Me - Chesapeake, Virginia

I thought waiting on Doctor appointments were long. Not until I had set up an appointment with AAMCO on North Battlefield Blvd Chesapeake VA. I called on Friday December 27, 2019 for an appointment a week later on Friday January 3rd, 2020. When I set up the appointment Jim at AAMCO said they had an opening for 8 am and that they would be able to look at the car first thing. So when I arrived for my so called 8am appointment the lady at the check in desk said they will be able to look at my car later in the afternoon. Usual doctor appointment wait time is 20-30 minutes not hours as it would have been if I had left my car. Going somewhere else for my transmission fluid change. read more

Do not go here! I paid over $2,200 to have my car fixed and they did not fix the original problem but instead broke additional parts on my car and then wanted to charge me over $800 to fix the damage they caused. Additionally the original work supposedly came with a 1 year warranty (which it states this on my invoice, however they did not honor it at all). The tech, service writer and manager are all incompetent. This was a scam and they took advantage of me because I was a single woman bringing the car in alone. Again do not go here! SCAMMERS!!!! read more

Took there for a state inspection and oil change, beyond all the items they improperly failed me for to try and rack up a repair bill after they did the oil change when it came to pay my bill they tried charging me for an extra quart of oil that they didnt use and quickly took it off when i told them i know how much oil my truck takes. Never seen a shop in my life blatantly try to rip off a customer as bad as this place, beware. read more

I stopped by in person to schedule a transmission fluid change on My 2015 Hyundai Genesis. They gave me the price for parts (new filter & pan-all one piece) & scheduled an appointment. I dropped my car at 9:00 am & was told it would be done by 5:00 pm. I came back at 4:30 pm to find out my car was "almost" ready but that had to add the fluid, but they did not have the fluid, so they had to order the fluid, so I had to leave my car overnight ($70 round trip w/Uber) & they would have my car ready sometime the next day! I HAVE TO ASK.....are you not a Transmission Specialist? Transmissions is ALL you do? NO FLUID ? I scheduled a fluid change!! I was pissed & I will not go back. read more

Best car repair shop since I've been coming to them haven't had any problems and I always get the truth about any repairs I may or may not need. Ayers read more

So our car started acting up while we were out of town on June 30th. The guy at the counter said he'd try to get to the car that day, but if he couldn't, definitely the following day. We never heard anything on any of those days, so about an hour before they closed the next day, July 1st, I called and asked what was up. He says he'll call me back. So he does and tells me that because of the July 4th holiday, he won't have it finished until July 5th. DEFINITELY WILL BE DONE JULY 5th. Mind you, we're staying with family for the 4th weekend, so we have to stay an extra day. No big deal. So now here I am on July 5th. The guy just called me and said he ordered the wrong part and it won't be done til tomorrow. So basically I can't go home until this guy decides to fix my car. I don't know if I'll ever be able to go home. I'm afraid. Someone please help me. read more

I came here because of a commercial stating they would test for free why an engine warning light was on. I've had a problem with my Ram truck for over a year, after several trips to the dealership and a few thousand dollars they were never able to find the issue. I came to Aamco in desperation! I spoke with Jim and he was great, listened to every thing I had to say, I mean really listened. After a short time I was brought into the service bay and the mechanic Mikel explained what he had found in great detail. They said they were pretty sure they found the problem. I returned the next day to have the part installed and I am beyond happy that they found the problem! No more engine light, no more gas cap indicator. I'm so glad I came here, these guys are great. I will recommend them to everyone I know. read more

Do not go to this place. You will be robbed. I am convinced any good reviews have to be falsified. I was charged double diagnostic fee all to replace an oil sensor. They had my car for over 24 hours and could not give me a detailed explanation as to what was wrong with my car outside of what a diagnostic you can get for free from autozone. They rambled on and on about how they had to spend all these hours on diagnostic. It's a lie and i will be reposting them to consumer affairs. DO NOT I REPEAT DO NOT GO TO THIS PLACE! read more

My black fiance went there yesterday to get a state inspection. He dropped it off in the morning and we returned in the evening to pick it up. He received a failed inspection for his car, that is only a few years old. Apparently you cant have a couple "small" bubbles in your back window from the tint. (which in turn he took it to another place this morning to get inspected and passed with flying colors, and the inspector guy said he don't even look at the tint like that)That isn't even the kicker- He had a picture of us (i'm white and he is black) on his dash for a long time now. But guess what was missing when we picked up his car.... Yep! Why would y'all remove our picture? Obviously there was a issue from the jump due to his race.... I mean why else would AAMCO fail an inspection on a brand new car because his tint had a few small bubbles?! and why would someone take it upon themselves to remove a picture of us?! - read more

Just had my transmission serviced at this location which needed a rebuild. First let me say the service was excellent and the transmission appears to running smoothly. Now on to the other concern and that is the price. I was quoted a price of 2800.00 for the repair and was told it wouldn't be to much higher if other parts were needed. So I gave the go ahead. They call back later in the week and told me it needed an extra part, ok no problem, the vehicle was repaired and I went to pick it up , expecting the price for the repair to be between 2900-3100 dollars, I was blindsided by a 750.00 increase to over 3500.00, now that increase was not a small amount this is almost a 30% increase over the quoted price. The final price was not mentioned to me until I got to the repair shop. This has a bad felling in the pit of my stomach leaving me a feeling of being taken advantage of. As a disabled veteran on a fixed income this was a huge blow to my financial well being. Like I said service on the car was good but the transparency of the total cost felt intentionally vague and misleading read more

I can't thank David and the staff at AAMCO enough. My son's car had been taken back to the dealer several time to be fixed and each time it came out either the same or worse. Each new fix was another deductible. We took the car to this AAMCO and they found several issues. David and the crew there worked hard to ensure that everything that could be covered under the warranty was and that it was 1 deductible. We got an itemized statement of all the parts and work done. I would rather they take the time and fix it right, and they did. I can't thank them enough------Mary M read more

Very very poor service, will never go back to another Aamco. Took my car in to get cruise control fixed at an 1100 appointment. I had to call for an update at 530pm and was informed that they had just looked at it and couldn't diagnose the problem. I went in to pick it up and they attempted to charge me $120 for "diagnostics" when they had diagnosed quite literally nothing. I feel like they were just trying to get money out of me so I confronted the manager about it. The car was dropped off, as scheduled, at 1100 and he informed me that it was "not dropped off until after lunch. Totally displeased with the service (or lack thereof) provided at this location. I will not recommend Aamco to any friends or family and will most certainly only talk poorly of it. read more

Outstanding Customer service! Perfect quality car care! David, Kathy and the entire staff treat you like family. They took great care of our 2008 Nissan and 2002 Tahoe. From inspections to air conditioning and transmissions they have ALL your care needs covered! My total car care place!! read more

Took my car here for what we thought was needed, well it wasn't that. The guy was so amazing. Took my car in the shop and checked it out. Rather then doing $200 worth of work I didn't need, he told me what I did need, how it would be done, how long it would take and explained the price. First place I've ever been where I wasn't being sold something I didn't need. My car will be going back there to get the work it needs and any future work while we live in this area. I was charged nothing for this visit also which is always a shock!! read more

they were very unprofessional and communication skills were terrible they kept my vehicle for a month and a half and kept me in the blind the entire time dont believe these false reviews!! i would never do business with them again even if they were the last automotive shop on earth read more

Popped in during lunch to have a tire plugged that had a slow leak. After determining it was too close side wall to plug, they informed me that they could only replace the tire. He first asked if I had road hazard insurance, which I did, so there was no need to replace it there. When I came to pick up my car, they had inflated all tires to spec, not just the leaking one. They did not charge me a dime. Quick, courteous and honest. I'll remember them next time I need my car serviced. read more

Brought my car in for a transmission check. Its a front wheel drive car. They found out the axle was broken. They called me and quoted me $750. An hour goes by and they call me again and said they were unable to pull out the axle and need to open the transmission case to free it (mind you cant open the case without removing the axle). And since they were going to open the transmission case they feared they might find other problems and said it would probably need a full rebuild. So at this point the price went from $750 to $2900 in less than an hour. I told them I would think about it and talk to the wife. They call back again and said since we are removing the transmission for service we are gonna check your flywheel and also replace the rear main seal bearing because it will be my only chance to access that bearing again while the transmission is out. The price is now $3500.00 . I told them NO, and I will be towing my car out of there within an hour, after 10 minutes of pleading with me to get the work done and/or apply for aamco credit if needed I told them NO and they finally let me off the phone. The next day the car arrives at American Transmissions on Military highway. They called within two hours and said they are finished with car and my bill was $250 dollars for a axle replacement and the car drives perfectly. I went from $3500.00 and and possible rental fees with AAMCO to only paying $250 at the other place. I hate writing reviews, but after this ordeal I felt compelled. read more

The the commercial indicated that they will check your car for free, but this location charges you $120.00 just to diagnos the problem. I took my car there to get it fixed and this was when I found out about the fee. They diagnosed my car problem and offered to take the fee off when my car was fixed. The diagnosis was on point and the fix was for what was broken only and not any unnecessary expenses for what is commonly called "preventative maintenence". When my check engine light came on I took my car back and was charged the same $120.00 again only this time the diagnosis included not only what was broken, but a lot of unnecessary repairs as well. I told them that I wanted to have the actual broken parts fixed and not the extra items they wanted me to have fixed, just because they felt it should be done. The clerk was only willing to give me $60.00 off the necessary repairs. This is clearly a bait and switch. I will not do business with this company again. read more