I recently was recommended to Big Al's by another local business for an alignment. They quoted me a very reasonable price and accepted a coupon as well. While I was there I inquired about another service which was recommended by my dealership which they also were able to do at the same time at a much more affordable rate than the dealership ( surprise, surprise)! I was amazed at how fast everything was taken care of and how courteous everyone from the front of the store to the mechanics were! Amazing team of workers!!! Top notch, thank you gentlemen! read more

Today, I took my Nissan Ultima to the Chesapeake (Great Bridge), Big Al's Automotive. I was greeted by a friendly gentleman named Bill. I told Bill that I needed rear brake pads and rotors. Bill told me that the job should be done in 3 hours. A little more than two hours later, Bill called me and told me that my rear pads were "new" and did not need to be replaced. I then asked about my front pads, and he replied "...look like they have been replaced recently." When I returned and asked how much did I owe, Bill said, "no charge." In a world with so much pain, misery, and deception, it's good to know that there are still honest people and honest places of business. Bill could've told me my car was ready, and I would've never known the pads were NOT replaced - but Bill and his technician did the honest thing; THEY TOLD THE TRUTH! My appreciation and thanks to Bill, Jason, and whoever the service technician is. I will consider Big Al's Automotive in the future; God bless you Bill and Jason! read more

They did a very good job replacing a broken stud. Keep up the good work. I was also able to schedule an appointment.

They are very professional and honest as well as friendly. They answered all of my questions. They are efficient and I would definitely recommend this company to others. read more

When it is time to get any type of automobile service this is where I go...and only to this Big Al's on Battlefield in Chesapeake. They don't try to up sell you anything and give you the pricing up front. Everyone I have spoken to have been friendly and polite. The waiting room is tidy, but the TV doesn't work-make sure you have your phone or tablet for entertainment if you plan on waiting. They do appointment too so that is a plus for me. There is also a nice charging station to keep everything running. Just an FYI- make sure you pick your car up around rush hour traffic as getting out of the parking lot to make a left turn can be a nightmare! Make sure you check the coupons online or in your Val-U-pack!!! I saved $90! read more

$500 for only front brakes and rotors. Any good shop would have resurfaced the rotors, 1st brake job after 50k miles(. Did not touch the rears although I said I wanted " new brakes". They omitted the detail that they were only doing the front. My opinion is they are a rip off and not the "local mom & pop" they pretend to be. I went there to support "the little guy" and instead feel cheated. The rear brake rotors have small grooves and should have been resurfaced or at the very least, they should have told me. The fronts DID NOT require replacement, but I made the mistake and said "aw, what the heck". They could not produce them when I picked up the car! I'll never go there or endorse them. read more

Yo Al's mufflers and brakes is the best bruh they did a really good job on putting my z1 ypipe on.

They say first impressions matter , well let me tell you I made it 15 mins prior to close Friday afternoon and asked about an exhaust install , not only did I get a quote but they asked if I had the kit on me which sadly I didn't it was at home and was delivered while I was at work. I asked if I needed an appointment and was told it's first come first serve my kind of style, I'm never early to anything but I was there 15 mins prior to 8am and 2nd in line. The results , let's just say I haven't been happier , no one could bring me down. The attention to detail is all I have to say. When you know what you want and get the results especially as a first time customer and frolic is your adjective that's good business read more

Big Al's Mufflers & Brakes - Auto Repair Near Me - Chesapeake, Virginia

Poor management all round from the store to district. Over paid to have simple exhaust work done on my bmw. The welds were bad and hangars broke after three months. Ripped out my o2 sensors and they refused to replace them stating that being a lowered vehicle the damage was caused by me not because my exhaust was hanging. Called district guy has the same argument. My car was lowered before you welded. And now it's at stock ride height there was no damage from me scraping. Big al doesn't not take pride in their customers or work. Please bring you business elsewhere. Somewhere with better customer service and experienced techs. Also everyone in there was not happy with their work it wasn't just me. read more

Big Al's Mufflers & Brakes - Auto Repair Near Me - Chesapeake, Virginia

I went to Big AL's to get a Catalytic Convertor replaced as a result of a check engine light. Upon arrival, the front desk team member was in the process of setting up an appointment when he suddenly asked to check my VIN. Upon further review, my 2015 vehicle with 51,000 miles was still within extended warranty limits of 8yrs 80,000 miles for a few more months. Big Al's could have charged me a $199 diagnostic fee before telling me this but they did not. They saved me ALOT of money as my repair will be completely covered by warranty by my manufacturer. Do you know anything about Catalytic convertors or extended warranties...because i dont. Big Al's could have made money off of me but chose to use integrity. I could not begin to find the words to thank them enough. read more

Jason@store #6 Gave me great and prompt service, Told me exactly what he could do for me, My family and I have been using this location for several years and have been more than pleased with the service and professionalism, quick response times and mechanical knowledge, they have never once sold me something I didnt need. Thank you Jason and your team for being honest, its truly hard to find someone in the auto repair industry like you. read more

I went in needing a part to fix my exhaust system, and they were able to help me find a better solution and adjust my exhaust pipe to the proper size in a matter minutes. Knowledgeable staff and a great work ethic. I will be recommending all friend and family to use their services in the future. read more

I know we are in Covid, but this is just bad customer service. I arrived when the door opened and was the first one there. As other customers arrived they got serviced and i was put on the back burner, at least 4 arrived after me and left while i was still waiting for service. 3 hours later i decided to just take my vehicle and leave because i had another appointment. First don't advertise that you are doing wheel alignments if you can't meet the demands. i will never go to Big Al's again. This was the worst customer service. read more

The manager Jason talked with me about my car's problems on the phone with great clarity. He assured me he would not do anything that was not needed. He lived up to his word and what most of his competitors said would cost thousands of dollars cost me a few hundred. I stand by Big Al's Chesapeake branch. read more

I highly recommend going anywhere else than this place. They charged me 4 times more than what they quoted me, told me I was stupid because I'm a girl and couldn't possibly know anything about what is under the hood of a car, and they replaced parts that were perfectly fine and I never gave them consent to do the work. I am now in a battle with them through a lawyer because they are refusing to give me my car back. Please do yourself a favor and stay as far away as possible and spread the word so you or your loved ones never have to go through what I am having to go through. On a positive note if you do have to go through this I know of a great lawyer! read more

Always great service and more than reasonable prices for mufflers, brakes and oil changes, Very friendly and efficient!

Took my vehicle in because the check engine light was on. Shop kept my vehicle three days and charged me $710 to fix the problem. Three weeks later the light came back on. When I took the vehicle in for warranty service, the shop determined that the problem was not with their work. Instead they wanted me to pay $350 to repair two new problems they found. I declined and when I went to pick up my vehicle the serpentine belt had been re-installed incorrectly and the power steering would not work. read more

Jason and his crew did a great job of recommending and installing an exhaust system for my son's car! They took the time to answer all of my questions. It was a fair price and quick install! It looks and sounds great. I know my son will love it when it gets back from boot camp. read more

Terrible, dishonest, disrespectful. They call themselves a garage but have few ASE certified mechanics. Took my car there to determine if head gasket was blown. Was told no, unequivocally. Found out later a $21 dollar a/k/a combustion leak tester that takes 5 minutes was they way to determine that. They claim not to have one. That way if you ask to have them show it to you they can still jerk you around. They then set about telling me I needed a water pump, next a leaky radiator, then, there was gunk in my coolant system blocking the coolant ports, and ... wait for it, I needed a new head gasket installed to clean the ports that costs more than the car is worth. Like the other review this is headed to court. They jerked me around for 15 days when it should have taken 5 minutes. Why wouldn't they have this critical tool for diagnosis, or do they? btw they are a/k/a Anzell Automotive if you need to go to court. Stay away from here! read more

What a coincidence Claudia they pulled the same scam on me . I was quoted roughly 1,200 for replacement of 4 catalytic convertors I was blown away my wife needed the car to get to work so I said do it they said about 3 days . Well 5 days go by I call them and ask what's goin on ? They said that there breaking 35.00 drill bits off tryin to remove my exhaust and it will be a couple more days well that turned into 3 weeks ! When all said and done they doubled the price quote up to 2,600.00 because they broke the studs on my exhaust so now I'm payin for that . Why should I have to pay for there negligence ? 9 months later now and my catalytic convertors are bad again ! All the money and time down the drain back were I was 9 months ago :( Horrible business ! Bad feeling getting ripped off like that . read more