best place to get carpet hands down ! professional, thorough & very detailed. A true pleasure to do business with on several different occasion. Big thank you to David & entire sales & installation crew! read more

My wife and I recently replaced the aging carpet in our home with laminate wooden flooring. We checked a lot of places in the south Bay, but found that Abbey carpet and floor was by far the best. Our salesman, Martin, patiently walked us through all the choices and answered all of our questions about the best way to do the job. We could not have done it without him and I recommend anyone who takes on such a project to visit him. He knows what he's doing. So thanks Martin! read more

Nancy at Abbey Floors in San Mateo provides true customer service - something you just don't see anymore in a business. We have her handle all our flooring/carpets and she has been amazing. Recently, when one of our floors began to have problems (manufacturer issue) and the manufacturer refused to take responsibility, Nancy stepped in and worked it out. You can't put a price on great customer service and you don't realize how important it is until you need it. Thank you!! A very grateful customer read more

Abbey carpet of San Carlos gave terrible service. We counted on the experience of Ken who recommended a carpet that shows every single toe print every single foot step and looks like a sandpit Now I must replace it with the added expense and time The worse home project which is so sad as I like using small local businesses Beware read more

Ordered some Congoleum flooring from here, and worked directly with Nancy. She was fantastic - extremely responsive, followed up on all my questions about inventory, delivery, with her rep. I had called 5 different places the same morning trying to locate the flooring I needed, and Nancy followed up the same day (went to her rep twice with follow up questions). The others never even gave a call back, and I was happy to do my business here. Even though the delivery to warehouse was delayed (out of their control), I was updated right away when the tiling and other materials arrived, and my contractor was able to pick up with no problems. Can't wait to see it installed. Thank you Nancy and warehouse team! read more

Warehouse staff is rude and inconsiderate. Parked a delivery truck blocking the street for 10 minutes 10 vehicles waiting while they unloaded carpet. There was an empty loading zone and driveway they could have parked in off the street without inconveniencing 10 drivers mornings! read more

Abbey Carpet & Floor - Carpeting Near Me - San Mateo, California

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I used Abbey Flooring to put vinyl flooring in my condo unit. Because I live on the second floor of a condo I wanted insulation and resilient flooring. Abbey worked with me all the way through. Tara Edel is a flooring expert and guided me patiently to make the right choices. This company is very professional and respectful. The people who laid the flooring were neat and detail-oriented. I love my new floors! Thanks to Abbey for the excellent quality and care they provide. Highly recommend them. read more

I hired Abbey Carpets to re-carpet my Eichler home in San Mateo. Mostly all Eichler homes have a radiant heating system whereby heat radiates up through the floor. Nancy S., the owner of Abbey Carpets said she had carpeted many Eichler homes. She came to my home to measure the floors and the carpet was installed by Abbey Carpets. After installation, I found there was no heat in the newly carpeted areas of the house. I hired a heating contractor who found that the padding installed under the carpet was not the type normally used for radiant heating systems and that the padding Abbey Carpets installed was blocking the heat from radiating up through the floor. Additionally, with radiant heating, my floor has no heat vents. Nancy S., an "experienced" carpet company owner, who claimed to have installed carpeting in many Eichler homes should have noticed this when she came to my home. It was necessary for me to replace the heating system at a cost of over $6,000. I contacted Nancy S. and requested partial compensation to no avail. Nancy S.'s response to my request consisted of untruths and excuses. There are many other reputable carpet companies in the area. I regret not initially using one of them. read more

Abbey Carpets practices unscrupulous business tactics. Abbey carpets brags they have the best installers and will not damage anything and clients will be very happy with the results. In our case they damaged many things when they installed carpet and took no responsibility. read more

Dreadful experience in their showroom. We want a hardwood floor - but woman was pretty pushy on engineered wood. When I asked her the price, she told me it was $0.50 off. Off what??? 'I'd have to look it up'! We waited over 20 mins for her to tell us - and she helped several other people in between. We expect to spent over $20k - but not with someone so unhelpful and so dismissive and rude. read more

We would worked with Brandy and she was AMAZING. Very helpful in giving us pros and cons of carpets. The install was fantastic. A home remodel doesn't always go smoothly, but at least this did! read more

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After such great service in the past we used them again. Sadly things have changed. They came in with a competitive bid to beat out another dealer. Once we gave them the money the excuses came in about back orders. After several weeks of us calling them we finally had to reselect. They had us step down several grades for the same price as the price match was only good for the "unavailable" carpet. It is kind of sad when you have one great experience and one that really isn't positive. At this time we probably won't use them. Maybe they were having a tough period, but it was not the service they once offered. read more

Nancy Stanton and the staff of Abbey Carpets are FABULOUS. We have used them for our offices and our home. Abbey epitomizes quality customer service. The measuring was perfect, the work performed on time and under budget, and the quality of the materials was the best in the business. The installation folks are responsible, very tidy/clean, and prompt. We built our spaces with considerations of environment first, including green building principles and off-gassing. Abbey provides a wealth of high quality offerings in the "green" space, including hard wood flooring/bamboo, recycled carpets, marmoleum and others. We highly recommend Abbey San Mateo Carpets. read more

We had a wonderful experience buying carpet at Abbey Carpet in San Mateo. Nancy is exceptional. She had a huge selection of carpeting in the store. We wanted to have the new carpeting installed in our condo before moving in. With only one week before moving day she was able to order the carpeting from the factory in Georgia, get expedited trucking service and arrange for installation one day before moving in. The carpeting is beautiful and the installers did a fantastic job. We highly recommend Nancy read more

Since there are two entries for this business, I copied my review from the other entry. Nancy Stanton is the master of flooring. She not only recommends great flooring but she's always interested in managing your budget so you don't overspend where you don't need to. That's why I always trust going there. I've worked with her on flooring for my personal residence as well as 4 houses that I've been involved in selling. 8 years later, my carpet in my house looks fantastic. Her carpet and flooring layers take pride in the work they do. Plus, she and her staff's flooring knowledge is so helpful in narrowing down your selection. In the 4 houses that went up for sale, they results have been terrific. In one case, the house was in Capitola. I thought her crew would never go that far south and remain competitive. But, they did. And, she didn't give me the low-down loss-leader price because I believe that it should benefit both of us. She made a profit while i got a competitive price. So glad I didn't go to Home Depot on that project. Abbey Carpets has also done carpeting for my parent's home and I've recommend them countless times. I can't say enough nice things about them. read more

This review is long overdue. We needed to replace the carpet in our master bedroom and the entire house is hardwood floor. We have dogs who peed on our carpet and couldn't get the stains out and we were expecting a puppy soon. Brandi was totally awesome, she recommends vinyl floor which looks like hardwood, got samples to take home to match our hardwood. The order came in 2 weeks and the crew was able to install it in one day. 6 weeks later, it totally held up since we were potty training our puppy, totally waterproof and performs better than our hardwood. The crew was able to do a soft grading from our hallway to master bath because of the different height difference. Loved the new floors. Thank you. read more

Abbey Carpet & Floor - New vinyl hardwood floor. - Carpeting Near Me - San Mateo, California

Hello, today I am giving a huge shout out to Nancy, Brandy and the entire crew at Abbey in San Mateo. I dont usually do this sort of thing but as a result of my last experience doing buisness with them I am most inclined to post something. What you will see when you first enter the store is a rather large showroom that has as much selection as one can look at. Sure you can get selection at the big box store but you will not get the service and knowledge there that you will at Abbey. These people know their stuff and have a backround in interior decorating. I can go on but suffice it to say that if you desire quality products and service to match go and see for yourself. R. Fascenda read more

We just had some carpet installed by Abbey Carpets. Not only did they move my job up and get it completed ahead of time, but the installer did an amazing job. The guy worked really hard, was detailed and did a very clean installation. The owner Nancy was great to work with too. Highly recommend Abbey Carpet & Floor! read more

I was just checking on Yelp for the phone number to Abbey carpets to have them do another job for me. I was so surprised to see such negative experiences. I had a completely different experience than some others. I had beautiful grey and white wood grain tiling installed in my office in down town San Francisco 2-3 years ago. Nancy was so helpful. I didn't know what I wanted and I she helped me find the perfect flooring. They came to my office when they said they would for measurements. The installation was completed in a weekend, ahead of schedule. It is extremely difficult to do any work in my building in San Francisco. Parking is difficult, they need to jump through hoops showing proof of insurance to do any work in the building. They did it all with no fuss. The Installers worked through the night instead if coming back 2 days in a row. Can't wait to get my new carpet installed. read more

We recently had to have our carpets on our stairs replaced. Abbey of San Mateo made it so easy. The staff, especially Nidia and others where so helpful, spending a great deal of time helping us find the right carpet type and color. They lent us many samples to take home to see if we liked them. We found one we really liked Kona Coast. We scheduled it. We had to reschedule as our City was doing street work that closed our street off. Later we had Faustino install our carpet. He was so good and it looks so great. Thank You! Jim and Kathy read more

Don't buy carpet here! Nice show room and Brandy was great! Owner is NOT! no customer service after she cashes your check! I had to reach out to owner John of Abby San Carlos to repair and re-lay the problem Abbey carpet of San Mateo neglected to do correctly. All these negative reviews mean something! San Carlos (650) 593-0631 They were kind, helpful and they will have all of my future business. read more

Awful customer service. If you're interested in having a fast-talking salesperson who doesn't listen to you, doesn't respond directly to your questions, and acts like you're using up their precious time (even when you're the only customer in the store), then this is the place for you. Also the place for you if you respond well to a comment like, "not to sound snooty" followed by a snooty comment. This is just the type of place to make you not want to spend your money there. read more

Judging by so many bad reviews, I should have stayed clear of this business. Instead I thought, since I'm going to be installing the flooring myself, what could go wrong. I chose my floor, they came out and took the measurements and ordered the flooring. I spent over $3k for 350sq.ft & my quote just said flooring for living and dinning areas. Four days later, when I went to pick up the flooring I mentioned that it did not look like it was going to be enough and was told that it was and that I will have several extra pieces left over. Well, I ran out of planks and when I talked to them they said it was my fault because I don't know how to trim wood. I then measured the room myself (3 times) and sure enough, the wood provided (330sq.ft) was 20sq.ft less than the room measurements. I was told o-well, if you need another carton we can order one for you at an additional cost. Don't trust these people...Read the negative reviews. I will update this in a couple months after legal action. read more

Worst carpet company you will ever find. Unprofessional and unresponsive - poor quality work - Nancy Stanton gets a gold star for making the sale and not delivering or following up and taking care of customers. Installers leave much to be desired! Run don't walk from Abbey Carpets also known as San Mateo Carpets! read more

I rarely do this but I just had the most unpleasant conversation with woman who described herself as the owner of this business that I feel I must share to warn others as there are many very helpful and friendly carpet stores in the area. I simply called to explain that I was looking for a thin carpet pad that does not have a mesh structure to it. She told me she doesn't carry it anymore and when I tried to get a little more information so I could try to find a product I know to exist she rudely and inexplicably said "I won't go there". She all but hung up on me. Very strange. California Carpets was able to find what I need for me easily and in the most pleasant manner. read more

We have worked with Ken In San Carlo a few times on flooring. He is so knowledgeable, honest, and reasonably priced. The installers were fantastic, We have had nothing but positive experiences, that's why we go back. read more

Have you ever gotten stuck in the middle of a flooring project and ran out of glue? Well, I did, and Abbey Carpets was there to help me out of my dilemma. Even though the Armstrong product I needed was not in stock, the efficient lady I dealt with made sure that I could pick it up at their store within two and half hours. Excellent and courteous service. Gisela G. Hillsborough CA read more

Nancy and her crew are awesome. We have used Abbey Carpets several times. They are professional, show up on time, do what they are supposed to do - and leave us with rooms that look gorgeous when they are done. Give your business to a small business that knows how to treat its customers. read more

I've used Abbey Carpets and Flooring, San Mateo for many years, for my own business and home and for my clients while working with a high-end interior designer. I've also recommended them to numerous friends and other businesses over the years. Their work is always stellar. Nancy Stanton, the owner of Abbey Carpet, San Mateo and Menlo Park has a vast knowledge of all types of flooring, including hardwoods and tile as well as the appropriate installation requirements. She listens intently to her clients preferences and always provides the advice the need, even if it is not in her best interests. Her clients satisfaction is mandatory. I've known her to go out of her way (way out) to make sure the client gets what they need. I highly recommend Abbey Carpet and Flooring, San Mateo and Menlo Park, for all your flooring needs. read more

Very disappointed because John Christensen the Manager did not advise me that he had to cut the carpet to fit when he measured. When the installer came with the floor plan, I told the worker not to cut the carpet, when we called John, He argued with me, I could not speak because he was SOO angry, he would not give me my money back. The customer should be treated with courtesy & respect. I will never recommend this company to any one of my neighbors in Atherton. read more

Awful experience with Abbey Carpets in San Mateo --- specifically how they run their back office / billing. I highly recommend AGAINST using them. Be aware that Abbey Carpets in Menlo Park has the same owner. read more

Nancy was my salesperson and she was very courteous and helpful. The only reason for the 2-Star rating is because they sell Premier Flooring Solutions wood floors - which buyer's be "very aware". I purchased Premier Floor's Nature Beauty brand (both from Nancy and some from Amber Flooring in Oakland). We installed one part last year and another part early this year. And there were major problems both times. What made matters worse is Premier Floor managment is so poor and they don't lend any support to salespeople - that you end up getting stuck dealing with Premier Floor people yourself. Firstly, Premier Floors are nothing but problems and a big headache. For one, Nature's Beauty do not make stair nosing or baseboards. So they sell you a somewhat matching brand that's slightly off color. In addition, the stair nosings were 1/32" thicker than the floor boards. Seems small but you'll definitely feel the difference when stepping on it. Thus you either end up racking your nerves every time to step over that unevenness, or you spend a lot extra having your contractor correct them evenly. As Abbey and Amber Flooring takes no responsibility for Premier Floors products, I ended up dealing with Premier Flooring Solution directly. Premier's rep., Stephen, then came out. And even though he acknowledged the thicker nosing was a problem, he offered no assistance, no credit back, and said its a typical problem (basically my problem) that my floor contractor should be able to correct. Secondly, soon after installing Nature Beauty floors, when the sunlight came in, we noticed a couple humps near the middle of our room. Those humps were "delaminated" boards which buckles upward from the middle. We had thought it was something under the boards, or not glued down well, or the installation was too tight - but it was none of the above. It was just defective and poor quality flooring. You can literally push the delaminated boards down with your finger (attaching photos where available). Again, Stephen came out and acknowledged they were "defective". Stephen again talked with Premier's head Tony Lefebvre, and again, in addition to not offering any assistance, their promise to credit back my contractor's cost for replacing defective boards have never came. The people who own and/or manage Premier Flooring Solutions, are deceiving and distrustful. And it shows in their product. As a contractor myself, I'm staying clear of Premier Flooring herein and forever. read more

Brandy was amazing to work with - she knows the carpets she has in stock well and can be frank with you about the relative qualities of carpets. I brought in samples that I had ordered directly from manufacturers online and she was happy to work with these. She is able to turn around quotes quickly and efficiently which I appreciated, particularly since we did several rounds of quotes. She is on top of things and is pleasant to work with! read more

Excellent selection of carpet. Outstanding customer service. The installation crew was on-time, courteous, and efficient.