Great wash on my wife's car. Much better than Splash in Southbury. It's all done by hand. They are…read moremeticulous to make sure they get it all. My wife purchased the silver level. The only thing the gold level had that silver did not was washing of rubber mats AND a spray wax, neither of which I needed or wanted. The silver included clean exterior and interior including vacuuming of carpet mats, clean windows inside and out. Superb job. it was just under $30, which is the same, or slightly less than Splash in Southbury, but far superior in quality of work. You sit in car while they hand wash it. You then drive to next station where they hand dry the car, vacuum, wash windows, clean interior. There's no inside waiting area so not sure where you hang out when there's inclement weather. I highly recommend this business versus the semi-automated tunnel that most places use. Also less likely to damage your paint finish that is more likely to occur in your standard car wash.

You cannot beat the price. I waited while they did a great job at cleaning the inside and outside…read moreof my car.

Went to this car wash and it scratched the hood of my car and the owner won't even contact me back…read morei had a month pass and canceled it after this its sad it was a nice place but this new owner can't even take responsibility for what this car wash did to my car

I go here because I always get a decent car washing (for automatic) and nothing on my car gets…read morescratched or broken. So, 3-star car wash because that should be expected. The newer staff loses a star because they put little to no effort in the pre-brushing off of the car (and this is for the past couple years now). Sometimes they barely swipe the brush past the vehicle. This is not going to help with dried bird poop. I pay like $15 or $16 for the wash, tip a few bucks to the pre-brush crew, and a few more to the towel-dry guys at the end (who get an extra star), so over $20. I wish it was 5 stars! You can do it guys!!!!

We made arrangements for her to come and detail two cars. Then she never showed up and didn't…read morerespond to messages.

Our SUV was long overdue for an interior detailing and our house could use a good power wash as…read morewell. The quote and price negotiation was pleasant and she did a very thorough job cleaning both. Could not be happier with the service and would recommend her services to anyone.

I've been coming to the auto wash for years, always had a very pleasant experience especially…read morewhenever I got my car's interior cleaned and exterior. Excellent prices, always friendly staff and in the past, I've gotten headlights, brake lights, and windshield wiper blades replaced at low prices. Would totally recommend 10/10

Joel is one of a kind and a prime example of old-fashioned service. He was efficient, courteous,…read moreand knowledgeable with our car. A true stand out and if you ever need service, you can be confident in going to this business because of employees like Joel. I don't normally write reviews but today I had to because of such great service. Thank you

Very well run, polite and enthusiastic staff. Well worth the money to not get scratches on the car…read morethat results from automated car washes

Amazing! Best car wash I ever got for the value!!! $30 they hand wash and vacuum clean the inside…read more I will be back!!

Worst car wash ever Been here multiple times…read moreThey always complete half the services then wander off leaving you stuck there for ages Never again

Very disappointed with our experience at Personal Touch Car Wash in Torrington today. My wife…read morebrought in her Mazda 3, she wanted the interior cleaned throughly. One of the guys talked her into a "super cleaning of the interior", which would cost $50 and take half-an-hour. As we were driving away, we noticed a 6.5 inch long slice in the passenger side dashboard. It was very obvious and it was not on the dashboard previously. It looked like someone had taken a razor blade to the dash to make this slice, it had that appearance. So we turned around and went back to Personal Touch for an explanation. The first guy who came out said we didn't see the slice before because the dashboard had been dirty (this is the guy who runs the cash register and didn't even work on the car at all). We asked for the manager, when he came out, he told us it was the imprint of the airbag. He quickly realized that we were not stupid enough to believe that, so he left to go question the employee who had cleaned our interior. When the manager came back again, he said the employee who had cleaned the dash was not wearing or using anything that would have caused that slice, and that our dash was lightly cleaned because it was not that dirty. OK, so how did the slice magically appear there ?? Bottomline is that they are all liars and have ZERO INTEGRITY. I would never say that someone did the damage on purpose, but when an accident does happen, at least be man enough to fess up to your mistake. And an accident did happen here, a 6.5 inch slice is now in my wife's dashboard. I am very unhappy right now, and I would not recommend Personal Touch Car Wash in Torrington to anyone.

Best place to go for a car wash or an oil change great service very reliable. I've been going here…read morefor five years now because you can't put a price on good service.

I usually leave reviews for restaurants on Yelp but today I wanted to share my experience with Eric…read more, he's truly a gem , a hardworking humble and kind soul . He makes going to the car wash a pleasure , easy drive through and always has towels , sprays and even tire shine as well as good running vacuums ( all this offered even to non members ) Now that's so considerate because most places don't do that He also runs specials and allows you to join and never limits you like some places to only "new customers" Today I had to ask him to refund a car wash because I bought a membership a day or two after and with out hesitation he helped and told me no problem. To me that's the place you want to go for all your car needs , you are treated like a Vip and next door there's a oil change and a nice lounge area with coffee while you wait , can't beat that !! Thanks Eric if you see this and thanks so much to all the guys there they are so helpful as well ...Seriously the Best no doubt

I'm surprised people had bad things to say about the service - I find everyone there to be…read moreincredibly friendly and accommodating! I was a little annoyed that my 3pm reservation turned into a 4pm reservation for an express cleaning, but they spent way more than 30 minutes making my car look brand new, so I'll take the good with the bad. Overall, I'm obsessed with the new condition of my car interior and would highly recommend!

Absolutely 5 stars for Platinum Car Wash! Chris did an outstanding job detailing our 2015 Jeep…read moreWrangler, it looks brand new! We have two huskies that like to ride in the jeep, imagine the amount of hair.... There wasn't a trace of dog hair after Chris finished. We've received so many compliments, it's hard to believe it's the same vehicle. The quality of the work is top-notch, and the service was friendly, professional, and efficient. Best of all, the price was very reasonable for the level of care and attention we received. Highly recommend this place if you want your car to look its absolute best!