No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

If I could rate this company a zero I would. I called this company originally and they advised they…read morewould charge $120 for a diagnostic fee then labor for whatever it cost to fix the issue. On day 1 they stated they would come out and charge a diagnostic fee of $120. While I was at work my fiance was home and the gentleman advised he fixed what needed to be fixed. During his visit he also asked for a bucket - totally unprepared. However, after he left and my fiance advised that they charged us $120 + another $70 for labor to correct the issue. Upon her advising the charge I asked her to run the machine and test to see if it was doing the same thing. It was. We called and advised the machine was still not working properly and asked them to return. Upon return my fiance was seeking clarification on why this was not fixed. The technician was yelling at my fiance. She texted me asking me to come home as she was not comfortable with the technician alone in the home. I came home and asked the technician why it was not able to be fixed at this time. He advised this was just a diagnosis and also advised that the dryer stacked on top would need to be removed from the top to access the pump he believed needed to be serviced. He also advised that they do not remove the dryer for access. They only service the machine. I was not trying to be confrontational as the man had a large screw driver in his hand. I did ask him what he believed was wrong with the machine and he explained. He left the house cordially. I then called into the office to complain about the service we received. When I was trying to explain the lady that took the call was really defensive and hung up. I called back. I asked to speak with the owner. Turns out he owner was the technician. I asked for my money back in full considering the inconvenience. However, my largest concern is the $70 considering he advised that the entire experience was a diagnosis. I am not sure why we were charged for labor if nothing was fixed and if this was just a diagnostic. This owner of this company is a horrible representation of this brand considering this is a franchise. I look forward to speaking with someone at corporate to discuss our experience. The owner also expressed he was in the military and was a cop but tried to blame us for their preparation although he was at our house twice and my initial call advised we had a stackable washer and dryer. It is also easy to tell the home is in Baltimore. For someone who is in the military his action was pretty distasteful. There is a review from CK on Jan 10 2026 that seems to be pretty comparable if not a bit better than my experience. PATHETIC

I paid for service calls and parts that did not fix my dishwasher. They came three times and still…read morecould not fix my machine. sent an another technician and said there would be no charge then tried to charge me. machine still not fixed. I used them before and had no issue but now what joke this was. I will not pay the money they are trying to bill me for. I am going to the attorney general of the state of Md.

Team did an excellent job. Reliable, responsible, clear…read more I particularly appreciate they tried hard to save me money and give me good options. I would work with them again in an instant and highly recommend them.

Arrived promptly, very professional and offered alternatives to solve my problem. There was no…read moreeffort to take advantage or up sell me. I appreciate that.

Disappointing and Unethical Pricing "This company is only…read moreafter money" all the real review have this in COMMON including me. I had a very disappointing experience with Wooten Appliance Repair. They gave me a clear estimate of before starting the job, which I agreed to. However, after the work was done, I was shocked to be charged double than the agreed upon original estimate. The technician offered no explanation and no reasoning. This is completely unprofessional and unethical. Pricing should be based on the job, not who I am or where I live. I went ahead and paid the full amount. I would not recommend Wooten to anyone looking for honest or transparent service. I feel taken advantage of, and will be warning others to stay away.

Would give more than 5 stars! Asked him to remove a stacked washer, haul away, and install new top…read moreloader. Daryl was prompt, knowledgeable and professional, did an excellent job! His price was fair and reasonable. Would definitely hire again!

Kary showed up at the time he stated, came in, found/ resolved my issue. The price was very…read morereasonable, and he gave me instructions should the issue arise again. Definitely will use his services again and will gladly give a referral.

From the owner: At DELTA HVAC & Commercial Refrigeration Services, a family-owned business in Howard County,…read moreMaryland, we pride ourselves on delivering top-notch service for all stages of life for your HVAC or Refrigeration system. Our promise is simple: "We take care of our customers—not advantage." This commitment drives everything we do. By keeping our business small, we're able to offer exceptional value without sacrificing quality. We focus on building strong relationships with families and small businesses that appreciate the personal touch, expert craftsmanship, and outstanding value that only a dedicated, independent company can provide. Reach out to us for all your HVAC and Refrigeration needs and experience the genuine customer service difference today

Quick and well prepared. Service on an older oven was completed in a timely manner: servicer was on…read moretime, diagnostic tools were accurate, and the part was on hand. Satisfied with the rapid and friendly service!

I met Kal today when he and his son visited to fix a GE Cafe refrigerator. He's responsive,…read moreknowledgable, professional, and charges fairly for his service. He was able to diagnose the issue over the phone, and suggested pre-ordering the needed part to avoid additional cost for me, and additional time spent for him; it worked out great. I'll definitely reach back out to KZ for appliance repairs and maintenance.