They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Company was recommended by friend. I had problems with…read morebuild up ice under the freezer. Alexei from Better Repairs came next day after I called. Everything was done professionally. Problem was identified And fixed. very reasonable price. Highly recommend.

Alexey was able to assess our tenants washing machine on short notice, and over the weekend…read morenonetheless. The repair for the discounted washer would have exceeded its value, and he was very clear articulating his approach, and exactly what the issue was that he diagnosed. Even though we didn't fix it, I found a knowledgeable honest professional that I highly recommend and will contact again.

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Rodger had great timely communication and was very straightforward about the process and costs…read more Showed up on time and was very professional. Highly recommend Thompson Appliance Repair to anyone in Ned of great value for a good price.

Responsive and great work to fix my AC! Technician did a wonderful job, was professional, kind, and…read morehelpful. I recommend without hesitation

The true quality of a company is revealed when something goes wrong. And in this case it did and…read morethe results were bad. I hired the company to repair my washer. Diagnosis visit was great. Not so good after that. First repair appointment was cancelled during my scheduled appointment window because the part wasn't in yet. Second repair appointment, Mohamed showed up for the repair only to realize he had picked up the wrong part. The worst part was how he handled it. He said he had to drive back to Alexandria to get the right part. I had another contractor appointment at another property and told him my schedule was very challenging. He immediately became angry and literally started yelling at me. Said he was very busy too and this was messing up his whole schedule, exclaiming that it wasn't his fault. I was hoping to discuss our schedules to figure something out but he was losing it. I was trying to figure out what to do and he was yelling, "decide! decide!". Overwhelmed, I decided I would tell him go get it and come back and I'd try to figure out a solution in the meantime. After he left, I messaged the company and asked that they send another tech. They didn't have another tech. They refused to answer the phone and were not apologetic. Fortunately I was able to get my husband to come home from work and be there. At this point I was very upset and didn't ever want to see that man again. When Mohamed returned he fixed the dryer and apologized to my husband, but not to me, even though he was still texting me. Said he was really stressed. A little over a month later the part failed. It made me sick that we had to go back to the same company. They again said they didn't have another tech so again I had my husband be there for the appointment. I realized that likely there is only one Mohamed and the owner and tech are the same person. In spite of everything that had happened - the canceled appointment during the appointment time, showing up with the wrong part and yelling at me for it - he charged us $79 trip charge to replace the failed part. Said his labor warranty was 30 days. Here he had an opportunity to do something to compensate for his previous behavior and last minute cancellations, but he chose not to. I will never use this company again and do not recommend at all. So many good reviews but when things go wrong, beware.

I have now used Sanchez Appliance Repair three times: To fix a leaking refrigerator water line; to…read moreclean/repair a dryer vent; and to replace a failed drain pump in our washing machine. In each instance, Mr. Sanchez was able to schedule an appointment within a day or two and successfully complete the repair within a single visit, all at a very fair price. I will definitely be going back to him when I need my next appliance repair!

They returned my call within ten minutes and were able to come in a few hours. They recognized the…read moreissue and after ordering the replacement part installed it quickly. I will use them again!

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

I reached out on Yelp after the installers contracted by Costco botched my dishwasher installation…read moretwo times. In just 20 minutes, Dan installed the dishwasher correctly. Dan was easy to communicate with and his estimate was exactly what he charged.

Very honest and hardworking. Arrived the same Day!…read moreI totally recommend him for your repairs.

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.