I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

They were able to send someone within the week to fix an uncommon brand of toilet, including…read morelocating an alternate part for a discontinued part that was causing problems. My technician Oscar was great, as was the technician he brought with him whose name I sadly didn't catch. They were prompt, communicative, explained the issue and were able to get the part and do the full repair same day. They're a little pricey and have a fairly steep fee just to come into DC but the relief of having this done and done well is worth it.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Same-day service. Quickly found the problem with my…read moredishwasher, not starting and reset the dishwasher panel. Works beautifully now. Very honest and reliable. Highly recommend

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

I will never use them nor would I recommend them to anyone. I contacted them via Yelp messages…read more Knowing exactly what I need to repair the oven part of my gas range. I needed an igniter. So he comes and charges $99. And it would go towards the repair if decided to move forward. He comes and takes about 5-10 minutes and tells me it is the igniter and it would be $347. for total. I already had done my research and know that the part is $35 and I could pickup from a local appliance part store in Montgomery County. Or order directly from Whirlpool for under $50. So when I asked him how much is the part, He said $149. Then I asked him if he had the igniter already or would he have to order it? He said he's prepared & has it in his box. I had then asked him to see what it looked like. That's when he tells me " I cannot show that to you, I have already told you too much information about it." That's when I put an end to it. I will not put up with shady business people, businesses allowing this. I paid the $99. As first agreed and told him to get out of my house. He is an older man that needs to realize that people ( no matter the gender or race of their clients, potential and now-Never). Do not assume that the general public do not research before they reach out to you from online!!!!! The only good thing I will add: The early on communicating about eta arrival. That is the only thing he was good about. And he used my paper towel on the counter, and left the dirty used ones on my counter. The nerve! I would have NO stars, if allowed. So this is the only reason why it has a one. I shouldn't have even paid the $99. In my opinion due to the whole dishonesty. But he was in my house already.

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

Alexey was very professional, punctual and pleasant as a repairman. He assessed the issue with my…read moredishwasher and sink garbage disposal and fixed both appliances. I'm very happy with his work and business ethic. Highly recommended!

Alexey was able to assess our tenants washing machine on short notice, and over the weekend…read morenonetheless. The repair for the discounted washer would have exceeded its value, and he was very clear articulating his approach, and exactly what the issue was that he diagnosed. Even though we didn't fix it, I found a knowledgeable honest professional that I highly recommend and will contact again.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Good people! Did a great job on my two commercial ovens. The communication was pretty good and the…read moredeal they gave me for two ovens plus parts was unmatched!

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

I have now used Sanchez Appliance Repair three times: To fix a leaking refrigerator water line; to…read moreclean/repair a dryer vent; and to replace a failed drain pump in our washing machine. In each instance, Mr. Sanchez was able to schedule an appointment within a day or two and successfully complete the repair within a single visit, all at a very fair price. I will definitely be going back to him when I need my next appliance repair!

Great communication from Daniel! Quick to find the problem on our Viking range and was able to fix…read moreit as soon as possible! Provided a warranty with the job as well. Would definitely call them again! Great Value!

Came quickly, diagnosed the problem, and return the next day with the part . It All Happened very…read morequickly and at a reasonable price. I'm very satisfied and will use them again

Jose and his team did a great job for us. We were in search of someone to rip up carpet and lay…read moredown eucalyptus flooring to match our hallway. The team were helpful and transparent and I have another list for Jose and his team to tackle. The staff were thorough and communicated with me during the entire process. Highly recommend.

From the owner: My main goal is to provide excellent customer services while at the same time providing quality…read morework. I never take short cuts, even when it's more expensive. Some of my competitors are cheaper, but I will take my time to make sure you're 100% happy. we specialize in appliance repairs and installations stoves, dishwashers, washer, and dryers, microwaves, and refrigerators, electrical operations, repairing and installing wall outlets, switches,smoke detectors, circuit breakers, alarms, light fixers, and ballasts, hot water heaters, and all other electrical problems.

A+ service and professionalism. My Bosch French door fridge had a torn gasket and defective flapper…read morewhich also led to some ice forming in the freezer drawer causing even more issues. Vlad took care of everything across multiple visits and replacement parts (the first replacement flapper had a factory defect), and didn't charge for his second or third visit. Used a hair dryer to fix the freezer gasket when he could have sold me a new one. Everything works perfectly now. Good communication, texted his ETA ahead of each visit. You are in good hands with this technician.

Quick and gave up front pricing Courteous at the house and…read morethorough. Thank you! Came same day