My daughter loves the store. We got some really cute tops for her. They have a really cute trendy…read moreclothes for girls and lots of accessories to choose from. The staff is super sweet and friendly and helpful.

Love the clothes here for my daughter and for gifts! I live in NY and they are super kind and…read morehelpful over the phone or through Instagram messenger if I have any questions. We don't have store like this near where I live so I really appreciate the fun trendy clothes they put at my fingertips! Calagirl even on the East Cost!

I'm sorry to give them a star, all due to the store manager. I love the clothes and I always buy…read moreonline and occasionally from a store. I came to return a few pieces I purchased online 2 days ago. The pieces were all in their original packages, never opened. I was returning because the package arrived very late and I did not need them anymore. The manager was on the register. When she heard I have a return, she said omg nooo, and started showing attitude!! I'm like what did I do to you? She kept nagging saying oh this hurts oh no!! I was going to purchase more stuff from store but with this strange behavior I decided to leave and never come back!

This store associate always behaves rude. customer service is not their priority at all! they waste…read moreyour time and money! if you are Janie and jack fan, i recommend online shopping instead. besides, most of the time they don't have all the sizes or models ! don't forget they don't accept exchange or return by different excuse!

Everything in this store is SO COOL! From the amazing kids' clothes, to the books, the games, and…read moretoys they sell. Everything is curated in such an original and stylish way. The owner, Afton, is so helpful and nice - she designs all the clothes herself and is a mom of four. I swung by this past weekend and picked up a set for my five year old that has cat's from outer space on it - give me a break, so cool. If you need a unique gift for a birthday party, baby shower, or holiday, definitely check this place out. Blown away, 5 stars

So excited about this place! Coolest children's boutique in all of Los Angeles! Incredible, one of…read morea kind designs by a local clothing designer. So unique and beautiful. I picked up some crazy cool duds for the wee ones as well as some wooden puzzles and nightlights that I haven't seen anywhere else! So fun!

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.

Service is great - employees are attentive and answered all our inquiries. The place has a huge…read moreplethora of unique styles in numerous colors A go-to for me and my family for modern style clothings.

Clean and organized selections of clothes!!! No trouble finding my sizes or trying on different…read moreclothes. The sales here are a big variety and a good deal when they are in sale season. There's a $10 off for new Uniqlo app members that make a purchase of $75+. The registers are in the back corner and are mainly self-checkout.. but there is one staff that's there to assist if needed and can ring you up too. I had a great shopping haul and enjoyed my finds and experience here.

Whoever is running this store needs to get it together. Firstly, the service is never helpful nor…read morefriendly. I went on a busy Saturday to try on a few pairs of jeans and there was a line to get a dressing room. Two rooms were being used and maybe 6 more were locked. No attendant. Maybe one person at the check out. When the one employee we could see was asked if they could open more dressing rooms, the employee replied with a flat tone "I'm not allowed to" zero motivation to help or say "hey let me check" just a useless response. When I finally got a room it was shrouded in pure filth. I want to know how I'm supposed to step in dirt while trying on new clothes?! Cmon. Left with nothing.

This was a definite place for my 16 year old's shopping spree list of must haves…read more The clothes are modern and very especially comfortable. Their service was esquisite as well. Felt like a win win situation to shop here.

Today the antie's had to come in and save the day. Our niece need us to pick her up and take her to…read moredance class. What you don't have your dance bag with you . Well thank goodness there is a boutique right inside the dance studio. Be prepared for everything inside to be complete quality . Workout outfit $69 not bad. For all your dance needs come to twirl dance boutique five hearts Five leotards five stars!!

Bought a leotard and tights here and the service was great! I'll be back for sure. Cute place.read more

My wife and I stopped by this store before our reservation at a restaurant nearby. She was looking…read morefor a dress to wear for her graduation and wanted to see their selections. When we walked in a worker greeted us and let us know they are here to answer any questions. They have a nice selection of summer clothes out on display and my wife like one of the dress on display. It was more toward the pricer end so she didn't purchase it. But then she saw a earring that matches her necklace and really wanted it. So I told her to wait until after we eat before buying just if she changed her mind. She didn't so we went back after our dinner and she purchased the earrings. If you check in through Yelp, you can use the offer that they give which my wife did.

One of the best boutiques ever. There are locations in Calabasas, Studio City, Del Rey, Westlake,…read moreVentura, and Agoura Hills. The stores are limited to Southern California; so, when I first moved to Los Angeles and began to explore (shopping is an activity that I just can't help but do everyday, whether I had it in mind to do or I had a full day in my "planner" ...actually, back in 2007, I did have a big "At-a-Glance" planner with an entire page per day... Anyway, I stumbled upon the Calabasas Commons because I had looked up in that app, "Around Me" and found that close to one of my three jobs I worked while going to School for my Doctorate, the Calabasas Commons was on my way home from work to where I lived in West Hollywood. I stopped by right away because it mentioned a Barnes & Noble being one of the stores there. First, I spotted M. Fredrick. I saw those gorgeous, hand-picked by their buyer. I didn't realize quite how much less expensive ever was in LA compared to San Francisco. Now, this many years later, it's no longer a thought nor a thing because I've lived here so long, but it was astonishing to me back when I was freshly 22. I picked out about 20-25 pieces of the most beautiful jeans, sweaters, shirts, shoes, tank tops and dresses. I also bought a pair of sweatpants that felt like thick silk, but mostly, like a white tiger- they were the first thing I bought the next morning on my break from work; so, I vividly remember that they were $600 before tax, which, to be honest, I did think they were on the pricey side, but I didn't think of it again. The many items I had purchased the afternoon prior came to almost $23,000, but I never ever in my life looked at prices of anything, so, it was no thing and to this day, I remember probably 7/8ths of what I bought. The clothes were definitely worth it and I would do it again, even now. The only problem is that they don't make clothes how they used to. We don't have the materials or aren't willing to use them on designer boutique clothing. Every chance I could, I went to an M. Fredric store for the next 10 years.